The folks here are really nice and generous. I pulled in to check the air in my tires, and someone…read morecame right out and offered to do it for me. Turns out I was too low in all 4 tires, and when I mentioned that the dashboard light is always on, which makes it hard to know if there really is too little pressure, he got the machine to test the sensors in the tires and confirmed that they are all working. And all of this without charging me at all. Really great to have a neighborhood place like this.

I brought in my car for repairs, and I was concerned that the damage done would be astronomical…read more I'm grateful to say that the experts and staff at College Street Motors are an experienced and wise team, because my fears delayed me from getting the new tires I needed. I had driven on a flat, and if you're unaware, this can rapidly degrade the quality of your drive. You can wear a CB joint, your axel, or your rotor, if I recall, and too much wear on these can do immense damage to your car's future. I had replaced two of my tires and still felt a wobble. How could it be the tires, I thought? This is why College Street Motors' experience comes into play. The car might as well be a multi-piece orchestra, with brake drums, piston percussion, and wheel woodwinds. I don't intend to go over the top with this metaphor, because it sounds like a bunch of noise and shaking for me. The mechanic left me a very detailed note, describing how there was nothing more discernible than the loud noise coming from the tires I had yet to replace. No wobbling due to damage to other parts of the car. Plus, I believe they warranty their work, maybe I'm just thinking of my AAA membership. After my tires were replaced, I was relieved at how right they were. As internal combustion engine drivetrain cars are complex, so are electrical cars in their own way. It's a world I have yet to get into, or may never dig deep enough to really gain a foothold of experience. Luckily, there're mechanics just down the street for me that took only a bit of time to diagnose the problem, find a tire match for the ones I had just gotten new, and then both install and balance. I bet their experience pays dividends to other customers, too, who are hoping to make sense of a new problem with little labor and diagnostics. Thank you all, even the pickup with your front desk team was pleasant.

Despite all the terrible 1 star reviews for people parked illegally and blaming the business for…read moredoing their job, Ernies was amazing. We had an issue with our truck on the highway and the woman on the phone told us an hour someone would be out but will try to get someone asap. Within 3 MINUTES off the phone one of the guys Chris showed up to tow us. Great service.

predatory towing service that targets broke college kids. If you see an Ernie's towing sign, don't…read moretake a chance. they will tow you and they will charge you 200-350 dollars to get your car back.

North Amherst Motors did a great job with my car-- communication, quality, and service were all top…read morenotch! Car came back looking better than ever.

So impressed with the body work on my Ford truck. I recently had a headlight and dent on the hood…read morerepaired at North Amherst Motors and the results exceeded expectations. I am meticulous on my truck's appearance and the results from their work has it looking at showroom quality. Not only is their work exceptional, their pricing is excellent as well. Why could I know this you may ask? My Niece is a trade school student and she has taken courses on auto body work estimates and I had her price my vehicle's damage which totaled 2,070 dollars. She said that was a reasonable and competitive price for the existing market. My total from North Amherst Motors: 1.880.00. All I can say is- WOW. You will not be disappointed if you have your body work done at North Amherst Motors- in fact you will be impressed. I can't say enough about these folks and their work.

For a call in the morning, they responded promptly and the truck arrived when promised. Very nice…read moredriver, and he knew what to do. I'd call them again, except that I hope I won't ever have to!

The rating was based on an double charge of my bank card without my knowledge…read more I used their service was because their phone number was right next to a main road on Holyoke, MA, 01040. The service was done, and I paid for that a couple of hundreds dollars. Days later, surprisingly, my bank card got another charge for the same amount of the a couple of hundreds dollars. It seems the office lady over there knew what's going on ( Was that double charge made purposely?? And, if I didn't check my bank statement, my money would be gone like that??) and sounds rude to me about my bank card got a second charge. She agreed to put the money back to my card finally but there's no apologize about the wrong charge. I believe the 2-star rating is a higher rating compared to what they did like that. The thing is: it doesn't seem like they would like to correct what they've done wrong. God Bless those businesses that they can realize they're not supposed to do that and stop doing it!

Needed an international driving permit and the staff was really helpful and helped me get it under…read more10 min!

Unfortunately, my mother went here last week because she had to renew her license. She drove from…read moreHolyoke, and it was an extremely busy day on the road. She was stuck in traffic for over an hour. After finally getting to AAA, she was treated awful by a staff member who was in my opinion, using her power against my mom for no reason at all. Long story short, my mom was turned away because they said the documents, she were not clear enough. She was treated as if she was stupid, and the staff member should be held accountable for this. She ended up going to the West Springfield one a few days later and they told her that the documents she had in Hadley were fine, and they don't know why the staff member turned her away. In my opinion, it was an abuse of power and sometimes when people are given power, they take it and run with it. Please hold this employee accountable for these actions.

These guys were very nice my sister sent me to them they took very good care of me fix what l…read moreneeded lm so happy lm sending my son them MIKE Thank you

Very unresponsive. It would always be me having to contact to check on the status of the repair…read moreeven though at the end of every contact, I was told they would reach out to me by a certain day with updates. In the end, the job was completed satisfactorily, but it was extremely frustrating to always be the one reaching out. If I didn't call for a week, I would not receive a call back; not even to say that repair is delayed/going according to plan, anything. Not to mention several deadlines were blown. And by several I mean over 4x I was told "Your car will be ready by this day" and it wasn't (and of course, I had to be the one making the call only to be told it would not be ready).

The absolute worst customer service I have ever had the misfortune of receiving. Charges the…read moreabsolute highest price he is legally able to and will not budge regardless of circumstances. Refused to accept credit card payment because he determined I would be a likely customer to attempt a chargeback; these were the actual words the business owner spoke to me. Please take your money elsewhere.

I came out of Planet Fitness only to realize I had a flat. It was my brother's car, so I didn't…read moreeven realize I had a spare in the trunk. Triple A sent Roland R from Aaron's Towing. Not only did this guy update me with texts of his location but he called to tell me when he was about 15 minutes away. It was the fastest service call I ever had at 45 minutes or a bit less. Roland was very sweet when I told him that I had the tire, he changed it quickly and I was back on the road in 10 minutes or less. Highly recommend.

Mike is absolutely a goat, they price match and give complimentary ubers, Jason is more…read morestraightforward but gets the job done. great service! i had a flat tire and got a new set of tires beating out the price of other garages. didnt get alignment however because their machine was out of commision

Came in close to close and spoke to Jason and they were able to squeeze in an oil change before…read moreclose! Super friendly!

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.