Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Just picked up my car from Mengels - what amazing service! After a stressful day of damage to my…read morecar, I was pointed towards Mengels to get some work done. Not only did John stay late on a Friday to accept my car, he also took the extra time to explain to me just what my car (and my pocket) might be in for. He was honest, clear, and knowledgeable. While my car was in for service, the Mengel team was in touch with me about time and price quotes both through email and on the phone. Just a few days later, my car was returned to me, all fixed up, and incredibly clean. I am so pleased with this level of service and look forward to sending business their way!

These guys did me a huge favor late notice on a Saturday before I had to hit the road. Very…read morefriendly and accommodating. Waiting room was nice a clean too.

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

The staff here are very friendly yet professional. I am very impressed at the paint job they did on…read moremy car. These people are highly commendable!

I have used this auto body shop for a few years for a few different cars. John is ultra careful to…read moredo excellent guaranteed work. I think the negative review here might have been written when John was not here. However, this is no better place for reasonably priced auto repair and auto body work.

Brought my beloved motorcycle in for repair and am beyond satisfied. This will be my body shop from…read morenow on. It was clear to me that the techs and the owner care about the customer's satisfaction.

Do not take your vehicle here for work unless you want substandard quality. My original start date…read morewas pushed back do miscommunication about a required deposit. I needed my doors replaced on my truck, they were supposed to have 4 doors ready to come in, then were unavailable. I had to source out my own doors and they wouldn't give me a break because I had to spend my personal time and 1/2 a day to acquire them and come home. When I dropped off my truck finally to them, it sat outside during rain and snow for 2 weeks till the doors were supposedly prepped before working on any part of the truck. I even gave them another advancement as the work started as a sign of good faith. I stopped in periodically to check on the truck and pick up my original doors and if any problems needed to be addressed and a change in the bill. I made my intentions about the project from the very start and my expectations. The girl originally stated in the beginning the project would take 2 weeks total. About the 3rd week of the next month I was told my truck was ready. Upon inspection there was several deficiencies that were visible. They painted wrong hinges, didn't paint my upper bumper trim, cut the door molding off at the door which I had supplied, and left a knife gouge on my lower passenger door. I refused the work, made them repaid everything and gave them 1 week to do so. After 1 week I picked it up on a rainy/cloudy day, was told to look it over and get back if any other problems. After getting some time I went back through the truck, the inside of all 4 of my doors needed to be redone. Scratches on the inside from reassembly, orange peel on another, and a paint run on the outside. Their workers broke my ambient temp sensor and never said anything about it and tried hiding the wire behind a bracket. In going back for the second time the drivers door had to be readjusted because wind noise from the door not locking onto the door striker. One passenger door was higher than another door. Another door could about see the inside edge of a door on the other side sitting in the drivers seat. This took a whole month to fix. The hood had to be readjusted because it didn't line up. Picking it up, the bezel trim on the inside of the drivers door was loose, a retaining tab had been broken and never mentioned till I questioned someone about it. They did buy the new parts to replace, but expected better. I also had an engine light on when picking it up, but no explanation as to why. So I was inconvenienced in taking it to a shop to get check and going in to have repaired. When my side molding had to be recut, an adhesive was put on to paste it back on, now it's coming off the truck. The gap between the passenger door and fender is off. I had it with these people and not going back for these little things. Over 2 months to try and get my truck right is too much time. So beware people, very sloppy work, no quality and control be any means. I estimated they had to eat close to $3,000 to redo my truck. If you decide you want to go here, check your vehicle thoroughly !

Very Rude People Working here. Took in my truck to have it looked at. They where not nice to me at…read moreall. Price is very high. I Found a better shop that was friendly and did a great Job at a better price on Root Rd in Westfield.

This is a business that has integrity and takes pride in the cars they work on. They are not auto…read morebody mechanics They are artists. Outstanding communication every single step of the way from the time I dropped off the car to the day of pickup. My desire was to have my car put back together and looking good. What I received was a car that was beyond my expectations. She looks incredible and she drives like she did before the accident. Gary, Liz and staff, thank you The impossible happen.

I got 2 dents on the roof of my new truck after going through the Golden Nozzle car wash. The auto…read morebody shop estimate was almost $1500. Tim of Tailormade removed the 2 dents for a fraction of that cost. It was fascinating to watch him work his magic. I'd recommend his services 100%. I then had him remove 7 door dings from my car. Perfect results!

Small 2 dents on hood $450. Just to give yall an idea of prices.read more

Excellent auto body repair and paint. Painted a classic black metallic paint Jaguar repairing two…read morecreases in a rear fender replacing and repainting tge bumper. Black metallic paint is difficult to match especially if paint is faded. Father and son team recommended by my Insurer.. A 1 repair work. You would not know the car was repaired. Excellent Customer Service always courteous and accommodating or helpful. 5 Stars!

Steve did a great job on my Lexus, and did it in a timely manner! The crew here do some quality…read morework at a fair price! A+++