Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Seemed like a nice enough guy when he came to look at my car. The car was totaled, but I didn't…read morethink it was bad so I had Michael's come take a look as they claim to be the best. They came to my house, took some pictures, scribbled down the VIN, and then left a voicemail 2 days later giving me a price range of $1K - $4K less than what the insurance company was going to give me if I kept the car. I was pretty psyched as I love my car, I've had it for 4 years, I'm the original owner, I've babied it, taken great mechanical care of it, and I planned on having it for 6 more years. The opportunity to keep the car for worst case about the same as I would have to pay to buy a used one with god knows what service record, was a no-brain-er. I called up the insurance company, said I would take the check for $5K less (since insurance company's don't actually insure your car for its value but for its value minus what they can get by selling the salvage if you give the wrecked car to them for free) so I could repair the car. I then called up Michael's and he told me he changed his mind and doesn't want to fix the car now. I said "well you're screwing me since I already called the insurance company based on your estimate". He then told me to call back next month. A month passed, I called back and he said call back in 2 months. With them clearly blowing me off I'm now left looking for another shop with no recourse. Hopefully they'll give me the same price range.

Best experience I have ever had at a body shop!! Excellent work, friendly and professional. The…read morevehicle was done within the time stated to do the work and looks perfect!!

Mike does a great job and made the whole process seamless and easy to navigate. Only place to go in…read moremy opinion is!

Great spot for vehicle inspections! Always quick and helpful with minor fixes like replacing a…read morelightbulb etc. it's our go to for our four vehicle inspection stickers!

Donna-Lynn, the 2 Jeffs, and the rest of the crew gave my poor wounded 2017 Prius Prime a new lease…read moreon life. The evil dealer who originally delivered my new car years ago damaged the paint job, did a shoddy repair and I didn't know until it was too late. After my partner mushed the front of the car it was time for a serious facelift. This repair came right out of my pocket, meaning no insurance coverage, and Jeff S. quoted me a price I could live with. He reused anything he could and explained things clearly. The majority of the bill was labor and let me tell you, the car looks like it was labored over with great care. I am happy to give the highest recommendation to this fine local business.

If you ever need autobody work done, I found an awesome place. I can't remember the last time I had…read moresuch good customer service. My encounter was with Jeff and not only does he know his stuff, but he truly went out of his way to help me. I plan to take all my auto body business to Russ's.

Rob at Sentry gave us a very fair quote and ended up doing a great job!…read moreHighly recommend for auto body work and painting! He is a perfectionist in his work...you will not be disappointed in your experience...guarantee it!!

Rob has done all of my body work for over 25 years. Every vehicle has come back looking better than…read moreit did when I bought it! He has always gone above and beyond to get everything done right! Always done at a fair price and back home quickly.

Thorough, friendly, knowledgable, fair pricing, prompt repair...I higly recommend Steben's for any…read moreauto body repair one needs.

I was involved in a hit and run late June and I went to two different shops for quotes. I opted for…read more Steben's Auto Body in West Hartford, and I'm very pleased that I did. They were courteous, respectful, very quick and thorough. They repaired my Subaru, worked with the insurance company ( the value of the quote) and made it look as if nothing had happened to it. They even detailed inside of my car and replaced the cover on the driver side seat that I told them that would pay out of pocket for because it was not part of the accident but they fixed it anyways with no charge. Steven Litwin is the shop Foreman and handled everything professionally and was very pleasant to work with. I hope my car is never damaged again but if it is it will only go to Steben's.

Kevin, Dustin, and company did a magnificent job refurbishing my Jeep. It looks fabulous! Not only…read moredid they a great job on the Jeep, they even looked at an issue with our family car and fixed it for free. What a wonder it is to have such a fine neighborhood business!

The service (and results) were impeccable. Everyone was very helpful and polite. I highly…read morerecommend them!

I can't thank Airport Auto Body enough. After being rear-ended on Route 91, I was left with a…read moredamaged bumper and no way to reach the other driver, who had given me a false phone number. Then Dan stepped in. Once he learned what had happened, he and his team buffed, polished, and repaired several spots on my bumper, and they did it all at no charge. He had no obligation to do that, and he did it anyway, with real kindness and care. Dan took great care of me which meant the world. The work itself is fantastic! The bumper looks great, and you'd never know it had been damaged. Thank you Dan! If you need bodywork, go see these folks. You won't find a better shop or better people.

Absolutely highly recommend Airport Auto Body. I can't say enough great things about the job Jason…read moreand his team did with our car. It truly is what every repair experience should be like. Every step of the way was clearly communicated and you felt like your car was in great hands. It was my first experience taking my car here but I can't see myself taking our car anywhere else. They set a new standard of what to expect from an auto body shop. From the moment you walk in you notice how welcomed and well cared for the place was and they treated your vehicle exactly the same way.