Our car's alternator died on a Saturday afternoon as we were driving home to Orange County, NY from…read moreBoston. Stuck on I-90, we used our roadside assistance service to call for help, and they dispatched Hampshire Towing. Dispatcher Kayla did a great job keeping us informed about the arrival of Alex, the tow operator. Based on our situation, he did the best he could to help us out. Due to the distance from our home to their shop, we decided to transport the car to Pleasant Street Auto for repair. On Monday I spoke with Steven to discuss the situation, and he was very thorough and analytical as he listened to my story leading up to the car breakdown. The shop was able to repair the car Monday afternoon and I picked it up Tuesday morning. Considering we were in a bind and at their mercy, I feel that we were treated very fairly and not taken advantage of. Walking into the office to pay the bill, I could tell that they take an interest in the concerns of their customers - even offering a box of Girl Scout cookies as a "thank you"! Having a car break down out-of-state is a difficult experience, and we're grateful to Hampshire Towing and Pleasant Street Auto for their assistance! I would highly recommend their services.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

DO NOT COME HERE. DO NOT TRUST THESE RATS WITH YOUR VEHICLE. Went in for a frame patch and while…read morethe work was completed sub par, they damaged the roof, tried to cover it up with tape and denied any responsibility and threatened/discouraged to fight any legal action. Very slimy establishment and only in it to scam and get as much money from unsuspecting victims. Little to zero paper trial and no contract to sign when submitting a vehicle in for service. Unprofessional and will hope nobody else falls for their trap. There are plenty of other reputable shops to care for you.

It's been a few months since we left our truck at this crap hole. Check your mileage if you are…read morecrazy enough to let them touch your truck! They kept finding more and more reasons to keep my vehicle and it had just under 100 miles driven! I think they used my truck like it was theirs! Very good at twisting it so everything is your fault. I can see why the chick isn't there anymore. Shop smelled like weed. Not who you want working on your truck and your safety! It's just the convict Les and some dumb kid. The chick isn't there anymore. and NOT "woman owned".

Excellent auto body repair and paint. Painted a classic black metallic paint Jaguar repairing two…read morecreases in a rear fender replacing and repainting tge bumper. Black metallic paint is difficult to match especially if paint is faded. Father and son team recommended by my Insurer.. A 1 repair work. You would not know the car was repaired. Excellent Customer Service always courteous and accommodating or helpful. 5 Stars!

Steve did a great job on my Lexus, and did it in a timely manner! The crew here do some quality…read morework at a fair price! A+++

I have been going to Rick's for years and have always been happy with their services. It is a…read morefriendly environment, and the staff is consistently courteous and professional. I highly recommend them! I been taking my daughter and her friendls vehicles there also. If I'm in Killeen area I will pay extra to tow my vehicle to his shop.

Never been to a business with more hostility then this Autobody...Beware!…read more I realize after reading reviews that many customers similarly have shared this experience. Among other issues, these guys are happy to make you promises they never intend to keep just to shut you up and move you along. If you dare to be straightforward and ask them what happened to the promise when they don't deliver, they will jump all over you and heighten the situation to an argument where all their goons come out of the woodwork to argue you! Apparently when you've been around for a while you don't care how you treat any customers and that's a huge part of why reviews should be written. They are undoubtedly the all time champions of arrogance. I've seen and heard about poor business practices happening down there to several people aside from myself and it's seems like they're strangely against policy to just keep their word about following through with insurance claim issues. It's painfully obvious who they actually work for and who they are pandering to and it's not their customers! Watch out for the game they will play where they keep you in the dark about your auto claim questions (covered items in question) right up until the point they are ready to hand you your keys. The hope on their part being you won't have the either the balls or the energy to call them out on their shady business practices.. The last time I went there they never once called me with an update on my vehicle even after multiple calls on my end for updates on the situation and a promise from my ricks adjuster that they would inform me about a covered item from my insurance company. They never did however and ignored it completely! Even when the vehicle complete date went a week over their estimate they never called to inform me of any issues or reasons why it was delayed. It was "too bad" it's was just an estimate. It's a real "fuck the customer" attitude down there by the majority of the staff. A far cry from how it was many years ago when Rick was more involved.. They are now the McDonald's of Autobody's and your order is predictably never gonna be right! God forbid you stay on them and you call to get some clarity on the situation all you get is excuses and justifications as to why they don't need to keep you in the loop! Really bad business practices in that place and after a few bad experiences in a row, I wouldn't go back. Plenty of shops out there that would actually appreciate your business! Caveat emptor!

The staff here are very friendly yet professional. I am very impressed at the paint job they did on…read moremy car. These people are highly commendable!

I have used this auto body shop for a few years for a few different cars. John is ultra careful to…read moredo excellent guaranteed work. I think the negative review here might have been written when John was not here. However, this is no better place for reasonably priced auto repair and auto body work.

This is the BEST body shop. He is patient and thorough and makes you feel like he is doing his very…read morebest to get you an honest and fair price. Best estimate in the area BY FAR, saved me a ton, and work is PRISTINE. I will ONLY go here from now on. Worth the wait.

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

Keinath Auto Body repaired damage to the door of my Equinox. The team did an outstanding job and…read morethe car looks amazing, inside and outside ! Their work is impeccable and the customer service is outstanding. They helped me every step of the way. I whole heartedly recommend Keinath Auto Body!!!

I had purchased my brand new Ram 1500 limited and had it for 3 months. Well someone (luckily, he…read moreleft me a note) backed into my truck and needed to have my truck fixed. I called the shop and met Al Keinath that day. I showed him the damage and he said he would schedule the work when he was ready to take me in. First of all, I have never had anyone who told me to wait just endure the work would be satisfactory to the person's standards. Wow, what a refreshing way to let your customers know that the work will be done properly. I got my truck back and it is perfect as the day I picked it up. Al, his wife and the guys who work here are all professionals. No BS here, this shop is top notch and I would recommend it to anyone looking for quality and high standard work. Thanks Keinath Auto Body!

My sisters truck went into their shop and took nearly 9 weeks to complete. Her expectations from…read morethe start were addressed and noted. Myself and her were told we could always stop by and check the work. We knew what work needed to be done, and should be done. We asked for one particular guy to do metal work since the firewall was rotting away because of rust. Because of the work being asked to do the owner could not give an accurate estimate and would present a final bill upon completion. Karen along with her father were kept informed about expectations as the job went along. As the work started to begin, communication within the shop dropped off between workers and Ron the production manager. My sister kept going up to check on the job, any concerns, and if there was a problem, keep heading things in the right direction. Along the lines the worker got metal in his eye supposedly wearing a full face shield for protection. They took our request for this worker to perform the metal work and turned it into assigning all work to him, but pulling him off the job frequently to do other projects. So, when he was injured, work stopped on the vehicle though other work could've been performed in his absence. When work did resume my sister and I regularly checked on her vehicle to make sure everybody was still on the same page. My sister pressed for a rental seeing how they weren't meeting their end of the bargain and the owner gave her an attitude. One week near the end we went in, wanted to cover any last minute details that may have been missed seeing how from the start Karen took notes of the work needing to be done. I went in the next week to verify some miscommunication on work and Karen became defensive and gave me an attitude about us always up there, though we could come anytime and check the vehicle out. She claimed we were nit picking her guys and their work, but when your paying for a job, you want it to come out good. I recently did a final inspection for my sister and found incomplete work on the vehicle, they hadn't done a pre-fit of some parts before final assembly, from sandblasting, the motor was covered with a layer of sand, missed applying adhesive tape to a fender flare, and made improvisions without consulting with us. My sister made these concerns to Karen, was told to bring the truck back, but seeing the aggravation we were put through, I can perform these tasks myself. So, in the end, we have been banned from her shop.

The initial estimate done by the female owner came in at $1400, once the tech looked at it, the…read moreprice went up to 2000. They also replaced my headlight with the cheaper version that doesn't have the LED lights. So either they checked and saw that the lights weren't the same and didn't care or didn't bother to check at all. They eventually replaced it but still. Wouldn't recommend. Poor attention to detail.

I called in this afternoon 11/17/23 for a quick question and was blatantly ignored by the…read morereceptionist. Another customer walked in and she told me that she is "busy" and has no time for questions. VERY RUDE ! take your vehicles elsewhere !!

Best Body shop in this area ! Family owned and operated. Personal service. Handled my claim for me…read more Very friendly! Highly recommended! Did beautiful work on my new car !

This shop is amazing. Brought my truck in for repairs and I'm absolutely thrilled with the results…read more Everyone is super nice and friendly. My truck looks amazing. Would definitely recommend them to anyone who needs auto repairs done. They definitely went above and beyond.

One of my vehicles got scratched up to the point it couldn't be buffed out. My insurance company…read morereferred me to Robert's for a review and quote. They made the process super simple. All the damaged panels had to be repainted. They handled working with the insurance company and really made it easy for me. They quoted a full week for the work and it was done in just under that. The quality of the work they did was top notch. I would highly recommend them!