The only guy I'll trust to work on my vehicle, he is honest and goes above and beyond. I always…read morefeel assured I'm getting quality work and a fair and honest price. I highly recommend trusting your auto care needs to Joe.

Finally found an honest and thorough mechanic. It's been years looking for a shop that treats…read morecustomers with so much care and attention. I brought my Mother over and Joe was like family. I absolutely recommend this place.

THE BEST, SIMPLY STATED, THE VERY BEST! Bought a 2002 Saturn Vue, needed some work, brought it…read moreto my second mechanic, as I had fired the first over other issues. My back-up mechanic, as I needed an state inspection sticker was "Garv's" in Holyoke. After over a week, I was charged over $1800 for two front exhaust pipes, and a catalytic converter. Another $450 bucks for new plugs and an oil change. Got the vehicle back WITHOUT a new muffler, no sticker, and a terrible misfire. Brought it to my local "Monroe", ... after discussion they stated the 'cat' was placed wrong, due to the seams running vertical instead of horizontal. Another 430 for the muffler install. Due the math, I only paid $1150 for this vehicle. Brought it to "E&G" for diagnostic, ... within a day they found the problem, bad coils, one rusted and split, the other also split. What did "Garvulenski's" miss, ... the OBVIOUS! "E&G" found the problem along with a few others, supplied a full report WITH PHOTOS to my home computer for review. The repairs were done for under 1800 bucks, my Saturn runs like new. So what did I get from "Garv's", a headache. I'm now sold on E&G for ALL of my future needs. Brian even set upa ride to get me back home after the drop off of my vehicle. Friendly people, professional, communicate with updates, and entertaining to boot. Great wait station too, clean, warm, why go anywhere else? I'm convinced, and should have gone there first! Try them out, you won't walk away disappointed. Paul E. St. Pierre Chicopee, Mass 03/24/2021

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Clean friendly, quality service. Stopped in after my own place just ignored me. This is the only…read moreplace to go for treatment with respect and fair pricing and personal treatment which matters being a woman can be made to feel awkward. Family run. Excellent all around. You won't regret it!

Fast service! I pulled up last minute and they were able to take me for an inspection sticker right…read moreaway! Would highly recommend! Great new automotive mechanic in town!

Second time I've been to Dean's personally, but many family and friends have also been here and…read morethey recommended it. In fact, my grandfather used to come here back in the 80s/90s. This time, I just got an inspection sticker and wiper blade change (mine were admittedly bad). They offered two tier prices for blades and install was super fast. Paid about $80 for the inspection sticker, two new blades and their installation. Waited less than half hour INCLUDING a customer in front of me. That's impressive. Professional and kind people. (plus bought a cool shelf"tag sale style" super cheap so I'm an extra happy camper!)

The completed training certificates in the customer entrance say it all loudly, Dean has more…read moredegrees than a thermometer, bring your vehicle here for service then drive with confidence, done once done right!

Took care of an issue that another mechanic couldn't and saved alot of money! Chris and his staff…read moreare great!

We had a poor experience with our 2005 Jeep Grand Cherokee in their service department. We had…read morepreviously taken it there with positive results (ignition recall handled well) but this was unfortunately different. The vehicle died overnight with a cigarette cell charger plugged in (no phone hooked up) and we figured that killed the battery. We jumped it and moved on. Next day, it was dead again. Tested the battery and it came back good so we replaced the alternator. It died again. Replaced the battery, it died again. Something was draining the battery overnight. When we first brought it to Chris, after explaining what had been done already, he said "Are you sure you didn't leave a light on?" and we were a bit insulted. Who replaces an alternator and battery but leaves a light on? No lights were left on and that question was ridiculous, given the circumstances. This was followed by other seemingly foolish possibilities like: back latch not closed hard enough or a CD in the stereo. These were each trips to the dealer and costs without solving the issue. It was determined that something was drawing power and as I understand it now, systems within the vehicle needed to be disconnected until the cause was found while testing the draw. After $500+ spent, they were not able to find or fix the issue. Guzik had previously told me they'd not be able to fix it without thousands of dollars and weeks. In 1.5 hours of labor Spencer Chrysler in Warren found it. Part + labor = $420. I would not recommend Guzik to anyone for service. Maybe their sales department is better but I won't try that out either. When you bring your vehicle to them, you trust them to be knowledgeable about the vehicle make they're affiliated with but I would not suggest trusting them to repair anything with any complexity at all. Oil change? Sure. Brakes? Probably. Power issue? NO!

I have a 2017 Hyundai Tucson and the alternator seized up and took out the serpentine belt. I had…read morethe car towed to Mike's Automotive and Mike had it fixed in 24 hours after ordering a hard to find replacement alternator. Mike is a straight shooter and competent auto mechanic. He has earned my trust and future business. Wendy is a pleasure to deal with in the office too.

The best, honest, fast service EVER. Have two cars, and I only trust Mike to take care of them,…read moreeverything from tires to repairs.

These guys are the BEST! Shane and his crew always take care of my truck quickly and…read moreprofessionally and with a smile and a lot of joking around. I recently was in an accident with my truck and they had it fixed and ready to go and looking amazing in a really quick amount of time. I highly recommend this garage. Best place ever. A real professional group of people that work there - customer service is excellent! Michelle R. Brookfield, MA

Job well done! What more can you say, I got lucky, even I know some jobs just fester, you start…read morewith the original diagnostics and then you end up opening up a can of worms , when more than one thing is wrong, like squeaking noise under the hood, think it's a fan belt or a pulley ends up being a water pump and the pulley and the belt, some people don't realize this, they think that they are getting ripped off, they fix what is wrong, they let you know, they give an honest estimate , if you get lucky you get lucky it's just that simple, honest and professional, just what I wanted! And I thank you!

The service is excellent and they arranged a loner car for me so I didn't miss work! A wonderful…read moreexperience all together. I am now a loyal customer for all my car needs! Thank you ESP!

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.