Very unfortunate experience at E & G Auto. This story begins with Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life. read more

E & G Automotive - Auto Repair Near Me - Chicopee, Massachusetts

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Always great service and fair prices here! My car always comes back to me clean with no dirty fingerprints!

The service was great! I have been going to E&G automotive for years and they always take good care of my auto repair needs. Eric, Brian and Heather are always looking out for me. read more

E & G Automotive - Auto Repair Near Me - Chicopee, Massachusetts

Took my wife's low mileage Grand Cherokee in for some diagnostics to find a strange smell and a noise coming from the drivers side floor. I walked in for my first time and was met by Eric and Heather who were immediately courteous and attentive with my questions. They were thorough and professional. They took a good amount of time before they handed me keys to a free loaner and promised me that they would keep me up to date on everything. Within a couple of hours I was texted photos with thorough updates of everything they found. Parts were ordered, vehicle was fixed in a timely manner. Very happy with our experience with E&G Automotive! read more

Always great service. I won't take my car anywhere else. Great people and a great company.

This is the worst place ever I went there to have an oil change and they were supposed to do everything that comes with the oil change refill my fluids check my tire rotation etc. all they did was change my oil and sent me on my way next day I went to wash my windshield no wiper fluid like are you serious they didn't do any of the recommended services that comes with the oil change. then the guy tells me I have to pay for that separately when it clearly states all that comes with the oil change they are a rip off never again they would never get my service ever again this place is awful. read more

I had a great experience. I was able to schedule online and got a full inspection of my pilot with a detailed list of things it needed in order of importance with quotes. Unfortunately, I learned my previous mechanic had incorrectly installed my brake pads, my caliper hose I believe was put on the wrong way and they were overheated/mangled, and you could feel it when you hit the brakes. They had no waiting appts but they told me to drop it off and gave me a loaner vehicle while they had it, which is a big plus. They are very thorough and they worked with me to get the most immediate stuff fixed until I could afford to do the rest of the work. So far, I plan to keep coming here. And after the work was done I got a follow up text to make sure I was satisfied with the service which I noticed as above and beyond and appreciated. read more

Excellent customer service! Most communication is through text, which is very helpful for me. Heather and Brian in the front are always extremely helpful and take the time to answer any questions I have. Quick and efficient car work! I will definitely be back. read more

E@G is the only place I've taken my vehicle for service for the last 7-8 years. The reason why is because I trust them and they do great quality work. read more

Had my brakes done at E&g automotive along with a few other things, excellent quality work, got my truck back the same day, & was given a loaner car, very happy with the end result, work guaranteed !! read more

This was my first time going there. I already had a mechanic, but they don't do tire repair. I had a slow leak in my front passenger tire and asked them to look at it and see if they could repair it or if I needed a new tire. EG's found a nail in my tire and was able to remove it and patch my tire no pressure to buy a new one. When doing the tire they noticed I was due for an oil change and asked if I wanted it done while it was already there. I was offered a full synthetic oil change for less then I pay at my mechanic and when I got my car back she was running much better. The Service Writer Brian was excellent! He informed me of what little things needed to be done and sent me pictures to show me. He kept me updated every step of the way. When everything was done and I went and picked up my car the nicest lady checked me out. I think I'm going to change my mechanic to E and G I really liked the way I was treated there and they do good work. read more

Went in for an oil and filter change and tire rotation. Also had some minor 1D10T issues that got resolved. These folks were awesome. No bullshit, treated me with respect, and fast service. Prices were fair. Will definitely return. read more

THE BEST, SIMPLY STATED, THE VERY BEST! Bought a 2002 Saturn Vue, needed some work, brought it to my second mechanic, as I had fired the first over other issues. My back-up mechanic, as I needed an state inspection sticker was "Garv's" in Holyoke. After over a week, I was charged over $1800 for two front exhaust pipes, and a catalytic converter. Another $450 bucks for new plugs and an oil change. Got the vehicle back WITHOUT a new muffler, no sticker, and a terrible misfire. Brought it to my local "Monroe", ... after discussion they stated the 'cat' was placed wrong, due to the seams running vertical instead of horizontal. Another 430 for the muffler install. Due the math, I only paid $1150 for this vehicle. Brought it to "E&G" for diagnostic, ... within a day they found the problem, bad coils, one rusted and split, the other also split. What did "Garvulenski's" miss, ... the OBVIOUS! "E&G" found the problem along with a few others, supplied a full report WITH PHOTOS to my home computer for review. The repairs were done for under 1800 bucks, my Saturn runs like new. So what did I get from "Garv's", a headache. I'm now sold on E&G for ALL of my future needs. Brian even set upa ride to get me back home after the drop off of my vehicle. Friendly people, professional, communicate with updates, and entertaining to boot. Great wait station too, clean, warm, why go anywhere else? I'm convinced, and should have gone there first! Try them out, you won't walk away disappointed. Paul E. St. Pierre Chicopee, Mass 03/24/2021 read more

E&G is very customer oriented. They are accommodating on appointment times, and perform quality work at reasonable prices. If your car is still under warranty, E&G will follow the manufacturers service requirements thereby maintaining the OEM warranty throughout its life, at a much lower cost than having the car serviced by a dealer. If they discover that a defective part is covered under the OEM warranty, they will inform you so you can get it fixed at no cost through a dealer. I highly recommend having your vehicle serviced by E&G automotive. read more

Great Service. Very good diagnostic work and the service was done that day. I would use E&G again.