they seemed nice enough but I brought my Beamer here for a clutch and when I got it back my starter…read morewas loose as well as 2 of the 4 main mounting bolts where just literally missing.

I wouldn't usually do this but why did this man think that it was ok to put his foot on my bumper…read morewhen he was talking to me and leave a boot print? I also called and made an appointment and day of the owner proceeded to say "I don't write down appointments" afterwords goes through all his appointments he made. Lastly he told me he had what I was looking for and after I took time out of my day to go there turns out they didn't even have it. All together the worst experience I've had with an auto shop.

I've been working KLM since I purchased my car in June or July 2014. I haven't been disappointed in…read morethe service that I have received. They are friendly, reasonable, and honest. I've never had to bring my car back in for servicing for the same problem. Once it's fixed it's done. I'm so grateful to have such a great place to take my car for repairs and knowing I'm getting top notch service. The BEST in Chicopee and the surrounding area.

First time using KLM and they took my car in for repairs right before the Christmas holiday. They…read moreknew I needed the car quickly and was not drivable. They accommodated me and the car repairs were done as expected and done right. I can't say enough about KLM. The prices were reasonable and Marie and Kevin were so courteous and kind. I will definitely be doing all my car repairs at KLM from now on.

Went there for a tired change got quoted 69$ 75 after tax. Was told I needed another tired and the…read moretotal would be 160? Which was 10 more than double. A week later my cars wheel feels weird and I check to see there's no lug nuts and my wheel lock key is missing

I don't know what to say, but I don't want this to go too long. I would never go back there again…read morevery dishonest. I double checked his story and he knows who I am. He's one of the people that either owns it or manager. He gave me some quotes. He lied about what he did to the car. That's all. I'm gonna say stay away from that place.

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

Vital superb person very honest do his job with perfection i have never complain against him.read more

I had a crankshaft position sensor fault and my car was stalling on the way there. The lady was…read moreextremely rude and refused my business. She told me to go elsewhere. Yes they were busy and maybe could not fit my car in that day. However the condition that I was in I could always leave my car until there was an opening. I had to leave and my car legit stalled on me in the middle of the road THREE times as I reversed before I was able to get it going into drive again. To have a customer leave in a vehicle that is hazardous to the road is ridiculous! My vehicle stalls when I slow down to a certain point, even when a vehicle would be braking in front of me. I got rude service the last time I came from a previous job to be done last year too. I thought I'd try again. NOPE!

Mario knows his vintage Benzes and Beemers. He and his son did fine work on my '98 SL500 (R129),…read morefor a fair price. He's honest and only does the work needed. If anyone asks me about an independent Euro-car mechanic, I tell them "I gotta guy" and refer them to Mario.

Best European car service ever. Mario and his son have…read moreserviced 3 of my cars over the past 10 years. I would not trust any other team to work on a foreign car. They are the very best. Experts for BMW, Porsche.

Roy has worked on a car and a truck for us in the last couple of years. He has done solid work at a…read morefair price. Reliable, and gets the job done when he says it will get done. There is a lot of experience that these mechanics have, which gives me great confidence, and i will continue to take my vehicles there.