I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as open until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers. read more

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever had an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!! read more

Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they told me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers. read more

Always know that things are going to get done right. Even if you come in thinking it's a serious and costly problem, they'll check it out and not do the job you expected if it's a less serious and cheaper problem. You'll only pay for what you actually need. read more

We've been doing business with Brads for decades now. They always do a great job; they are very knowledgeable and always give a fair price.

Great service and fair prices. I've been here twice, they were fast and went above and beyond to accommodate me. Really nice folks here.

1st time customer here. Great Service! Had a rear strut unit replaced in my Subaru. They even did my inspection sticker while it was there (thankfully, because I didn't realize that it was expired). They also got me access to the Carfax report and tracking for my vehicle. Professional, true to estimated repair appointment time. Very happy with my experience here. read more

Friendly group, employee owned, fair prices and excellent service and interactions with the mechanics who actually show you what they are going to do and why! I recommend them highly! read more

Hands down the best mechanics in Western mass. Extremely knowledgeable, reasonably priced, and pleasant people. Over the past 7 years my husband and I have been loyal customers. We have had nothing but positive experiences when bringing our cars in over the years. It's the simple things in life, a good and trustworthy mechanic is definitely one! read more

I've been a customer for 20 years and I've not once been dissatisfied with anything or anyone. Integrity is the reason they have so much business. Integrity, work ethics and honesty! BRAD'S has it all. read more

Best service station in the area - have been taking my car there for over 20 years. They are professional, knowledgeable and reasonable priced. read more

Another amazing experience with Brian and Randal. Thank you Clearly the most unbelievable service I've ever had. Brad the owner, the owner followed up to make sure everything was done. Thanks again Mark Whitney Longmeadow read more

My son recently brought his vehicle to this place for a front end issue. He was told it was a wheel bearing. $442 for one wheel bearing. Since his visit he has had check engine light issues, some lose parts around the air filter have been found, stay away from this place, scam artists. read more

Absolutely incredible service. I emailed them about a noise my Subaru was making when they were closed on a Sunday and Brad emailed me back right away even though they were closed. That shows true dedication and that they value an impressive work ethic. I brought my car in for a road test drive. Not only were they incredibly friendly but they figured out that my lug nuts were loose and that was the cause of my problem. I was anticipating something being wrong with my drivetrain....he tightened all of my lug nuts and would not charge me for anything! I am just so thankful for them and will certainly bring my car here for anything in the future. With the utmost praise, I highly recommend them. read more

I had a flat tire in the snow storm and they took and fixed my tire right away. The service and people are great!

Very professional shop. They do the repairs I asked for, recommended an additional repair that was much needed. I received my truck back with my air conditioner fixed, inspection passed, front end upper and lower ball joint's replaced and new brake pads. I've driven it two weeks and they did a brilliant job on my Mazda. Ty for the great service! read more

After moving to the area and looking for place to get my truck serviced I found this garage was not disappointed in the work that I got done or prices they charged they even have shuttle service and employees were friendly read more

Brad's is fantastic: the staff is great and they get things done in the amount of time promised, I've always gotten to view the broken part replaced, and they do a thorough job. Brad's is the only place where I trust that I'm getting good, honest service. read more

A really long ride to their shop, but they fixed several dogged problems, and I was thrilled to have the problems behind me. They were professional, reasonably priced and gave me back a clean car. Nice! read more

Have been bringing my family's cars to Brad's for 3-4 years now. They are my dream mechanics! Here is why: 1. No one has unlimited $$ to spend and they know it. They tell you what needs to be fixed right now and what can safely wait, as well as what maintenance to anticipate in the next few months. 2. Their estimates on cost and labor are always reasonable and accurate. 3. They will not spend more than a minimal and/or reasonable amount of time investigating a problem without checking in with you first. Never is there a 'surprise' on the bill. 4. Everyone is very friendly and professional. (I've met my share of creepy male mechanics, but none of them work here!) 5. Free wi-fi in waiting area, large TV, and free Keurig coffee :) I recommend Brad's to everyone, and especially to women who are tired of their mechanics thinking they can take financial advantage of female customers. read more

My family has been to Brads on several occasions and they never disappoint. Always friendly, reliable, and honest. Most recently, my stupid self swiped my side mirror on my garage and broke it. Brad's gave me a quote and when it was fixed I went into pay and was charged less than the quote. This is because they said they weren't charged to paint the mirror like they thought they would be, therefore, I wasn't charged for the painting like I originally thought I would be. They could have easily charged me the original quote without me knowing that they weren't being charged by the body shop to paint the mirror. This just goes to show what a great business they run. read more

Inspection review only: Inspection on my new-to-me car went perfectly smoothly after I called ahead to be sure they could fit me in. (FYI, they take a 10:30-11:30 lunch, which I assume is meant to accommodate the typical person's lunch break and seems like a kindness to working customers.) The waiting room is comfortable compared with many auto shop waiting rooms. Will send my husband here for his inspection and consider them for any future repairs. In-and-out in 20 minutes. Great! read more

I have been taking my vehicles here since I bought my first car as a teenager! Honest, fair, and dependable business! Love this place!

As far as the repair of my vehicle, they were very knowledgeable and thorough in explaining what the problem was, and what was fixed. As far as administratively very unorganized. I had to return to Brads due to them charging my debit card twice, they could not locate my paperwork after I brought it in with me, when Informing then of the extra charge. I was then told my account must not have had enough money in it initially which made me very upset. I then showed my online banking app to where I was charged twice and after waiting for them to figure out where their copy of my receipt was I was refunded. I was very offended when I was told "it looks like i owed them money". Overall I was very dissatisfied with the way they approached resolving a problem, and seemed very un-organized with customer records, and I will not return. read more

Unprofessional and rude customer service. I did my car inspection, without my authorization they charged me an extra fee for plates installation. All the services and costs should be discussed upfront! When I objected to that extra charge, a young mechanic suddenly turned into a rude and obnoxious person. Another inconvenience, they charge only cash for car inspection. It was my biggest mistake to stop at this center. read more

My car is having issues passing inspection after having some major work done elsewhere. Brian has gone above and beyond to work with me towards getting my problems resolved cost effectively and quickly. read more

I went to Massachusetts for Spring Break to visit family only to have my car's check engine light go off. In short, I dropped off my car at Brad's and was impressed with how trustworthy they were and efficient as well in the fixing of my car. The offer to give me a ride somewhere as well was exceptionally nice. I highly recommend them if you need something done. Super glad I went there - my car is running smooth and happy. read more

In my professional experience, one cannot desire a better service center than Brad's. The charisma and pleasantness of the staff is immediately obvious as you walk through the impressive, over-arching glass panels and into a cozy and inviting waiting room that includes free coffee and android tablets to play around with. The mechanics are not only top-rated, but have garnered awards over many dedicated years to demonstrate their excellence. The man in charge is well-respected and revered individual with a history of race experience and the intellect of an automobile wizard. The ever demanding need for automotive repair is not the reason this place is famous in its town, but because the employees understand that unparalleled customer service is how a business grows in size and in trust. read more

In a world where we all feel like we are getting price gouged by everyone and anyone, it's nice to know there's a place like Brad's that's still got our backs. Can't say enough good things about these guys, friendly, efficient, even send for a car to drop you off and pick you up if you need. It's no wonder this place is so busy, I wish there was a 6 star review, well done guys you gained a customer for life! read more

When you bring in your car for repair, you must sut and wait for it. If not, they won't touch it. They'll let the 3 hour window lapse ( the time frame they originally give you)ESPECIALLY if its around lunch time! They're too expensive!!! For certain people, they rape you on the LABOR. The parts could be 150.00 and they'll charge another 450.00 for labor. Research other places before wasting time at brads. read more

I brought in a used car the other day for a quick inspection (to see whether or not I should buy it). They were super thorough and advised that I shouldn't buy it, and gave me a list of things that were wrong with it. Everyone was super friendly and informative and when I finally purchase a car (that is trustworthy) I'll bring it here! read more

Been here a few times this year with my bmw. Excellent customer service. Definitely be back.

Out in Chicopee several times a year. Starting going here from a recommendation from a local been about 6 years now have work done when needed they are always honest have to drive back to Chicago tomorrow had a brake issue turned out not to be that serious they fixed the issue without taking me to the cleaners thanks will definitely be back recommend these guys to anyone in the Chicopee area! read more

Want to say thank you to Brian for all these years(30+) of great customer service and professionalism that Red and I encounter every time we are there. Would never go anywhere else or service. Brad's is awesome! Another shout out to Brian... Thank you for putting up with Red! read more

I found out about Brad's on Yelp while looking for an inspection bay that was open on Saturday. I arrived ten minutes before they closed and they took my car right in. After reading many good reviews online, and not finding a bad one, I felt I should really give this place a try. Two words: customer service. I've brought my car here for maintenance a couple of times already and am glad that I've found a service garage that I can trust and whose staff is very nice, helpful, and informative. The work was done in a timely fashion. The waiting area is large, clean, and accommodating with plenty of seating, a TV, free coffee, and even tablets you can play with. They even have an outside smoking area with a few benches to sit on while you wait. Oh, and they have a huge bay too. To me, this is a reflection of the quality of service I received, and these days I find it difficult to get good customer service in most places. I'm satisfied and I will definitely be taking my car here for future repairs and maintenance. read more

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After hitting a curb doing construction at the high school down te street , brought my truck to brads . Within two hours got 2 brand new tires with a very realistic price . People behind the desk were super friendly ! Don't over charge you . Well worth 5 stars read more

The staff is helpful and pleasant. There is no price gouging or trying to convince the customer to pay for repairs that are not needed on their vehicle. They also provide customers transportation to and from their homes to the repair shop. read more

My car broke down and Brad's Service Center was recommended. Well I brought my car in and was treated like I had been a regular customer for years by Brian and John. I had no appointment, they took my car, brought me home. I got the car the next day with plenty of time to make it to my 2nd shift job and the owner Brad actually picked me up because I didn't have a ride to get my car. Wow! This is a perfect example of Customer Service Excellence. You can tell these guys take pride in their work and really want to help. They explained everything to me when I picked up the car. I really felt I was treated like I was a long time regular. I will tell everyone to go there. Their prices are great and the Customer Service is excellent. Thank you Brad, John, Brian for making my bad situation really great. I will for sure be back. read more

I broke down on my way to upstate NY and this place saved the day! Brian was very professional and the service was spectacular. To top it off, for the situation, I feel that the price was very fair. read more

Brad's has been taking care of our cars for years, Explorer, Mercedes, BMW. We trust this crew with all our vehicles. Honest and efficient. Brian and crew rock! read more