Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they…read moretold me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

so confused why the rating is so low - they're fantastic very quick and they work together and…read morecommunicate really well. I will definitely be back!

Few things. first there are doors that are being left open in cold weather. I have written a review…read morebefore which was somehow deleted, but it's not right for employees to be working in rain and it's 35 degrees outside. also the assistant manager Iovanni speaks down to his employees and isnt helpful when they are struggling. i also waited about 10 minutes to be seen by him and be checked in when already inside. Other than that the manager Orlando and employees are very welcoming and are willing to help answer any questions I may have.

Amazing customer service! Stephanie, Christian, and Laki got me right in and out for my last oil…read morechange. Great value will continue to visit for oil changes.

Brought my fleet vehicle in to the Chicopee, MA. location and asked specifically for an oil change…read more They then proceeded to add on a tire rotation and wiper replacement through the fleet company without my consent. They then got nasty because I did not want to proceed and insisted the direction was coming from the fleet company. Unfortunately I didn't have the time for the tire rotation and proceeded to write up negative remarks back to the fleet company that I declined the service and was disrepectful to their team. This was not the first time this happened at this location and I will never use this service station again. Technician would not provide their name for the review or further follow up. (female from FL.).

put the wrong bolt on my rear caliper and struggling to take it off now. never bringing my vehicle…read moreto them again.

We had issues with the locking lug nuts on our car. When I stopped at Monro auto service in…read moreChicopee, Nate, the store manager, could not have been more professional and helpful. He was genuinely interested in solving my problems and was open to a number of options. The solution was excellent and fully met our needs. It is without hesitation that I recommend Monro, Nate and his excellent team! Keep up the good work.

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

I'm very impressed with this business. I went in to have a tire checked as it seemed to be losing…read moreair, made an appointment for the next day. Mike took care of it and checked the other tires as well. I was in and out in 30 min oh, and he remembered my name when I returned. He's very professional and inexpensive. I give him an A+ and would recommend to my friends.

This was my third time at this location. Great people, and excellent service! Jeffrey and his team…read morewere exemplary!

It is now September 6. It took some time to get the OEM replacement part. The mechanic cannot get…read morethe broken cap off due to the severity of the damage, and is concerned that any attempts that he makes will crack the entire unit. The auto shop that I am using is fantastic and trustworthy, they are estimating that if the entire unit is cracked due to the severity of the hammer and screwdriver banging on it, that it may be a job upwards of $1,000. Valvolene has continued to be extremely difficult and although I was told by an area manager weeks ago, to send the invoice upon completion of work, they latest call from another area manager, Ashley said that everything needs to be approved by Valvolene first. Valvolene, Boston Road, Wilbraham, admittedly broke my Wrangler part. I am not trying to be made better, but "the same" as I was when I took my vehicle in to get a simple oil change.

Dependable and trustworthy local mechanic who comes to you! I've had multiple issues where I…read morecouldn't drive my car and he's saved the day!

Mike is a very honest mechanic. Hardworking and I'm keeping him as my mechanic now. Mike caught the…read moreright problem with wheel bearings. I could have easily gone off the road had I let my old mechanic work on my car. He explains what hes doing. My car had a rusted bolt and it looked like someone glued it on. He never gave up. Worked until he could loosen it. If your looking for a new mechanic, honest, hardworking Mikes Mechanics Roadside Service is the go to Guy. He is a mobile mechanic. I know once you have had him, you will continue to go to him. Thanks Mike for all you did. Mary Healey

I've been working KLM since I purchased my car in June or July 2014. I haven't been disappointed in…read morethe service that I have received. They are friendly, reasonable, and honest. I've never had to bring my car back in for servicing for the same problem. Once it's fixed it's done. I'm so grateful to have such a great place to take my car for repairs and knowing I'm getting top notch service. The BEST in Chicopee and the surrounding area.

First time using KLM and they took my car in for repairs right before the Christmas holiday. They…read moreknew I needed the car quickly and was not drivable. They accommodated me and the car repairs were done as expected and done right. I can't say enough about KLM. The prices were reasonable and Marie and Kevin were so courteous and kind. I will definitely be doing all my car repairs at KLM from now on.