First 30 miles of a 700 mile road trip and the tps lights up. Roofing nail in the right rear tire…read more Anyone notice the increase in road debris in Massachusetts...hmmm...budget cuts? Anyway a major local tire center told us they couldn't fix the hole but directed us to Main Street Auto. Like a nascar pit crew the mechanic had the nail out and plug in....fingers crossed. You could not ask for more responsive service. Cash is king. Extra Tip for speed!!

I have been going here for years for basic maintenance, but after my last visit, I won't be going…read moreback ever again. I had four snow tires on rims swapped out with four summer tires, also on rims, and they also topped up the tire pressure. The next day, I noticed a warning light for low tire pressure, but didn't think much of it b/c the tire pressure monitors sometimes get fluky after a tire change. A couple of days later, I got a dashboard warning "TIRE NEEDS AIR NOW." When I went to fill the tire in question though, the valve was bent and half broken. So after the holiday weekend, I was able to limp back to the shop with the nearly flat tire, told the supervisor guy what happened and got the valve replaced. Unfortunately, I did not have the receipt for the original work when the valve got broken, so I went back the next day with the receipt. I was stunned when they refused to take responsibility for the cracked valve, although I explained to the guy in charge that they had been the last folks to touch the valve before I discovered that it was broken. He was dismissive, told me I should have brought it back sooner, claimed the tire couldn't possibly have held any air for a week, and insinuated that I had somehow broken the valve, essentially calling me a liar. I'm pissed. As I said, I had been taking my car there for years, BUT THIS IS NO WAY TO RUN AN HONEST BUSINESS. It cost me $124 because they refused to admit their screwup and sought to blame me instead. Anyone want to be next?

They are wonderful and do such good work. I've been times with different. I just got my Hyundai…read moreback from when somebody hit me and it's absolutely beautiful again.

This is the most unprofessional garage ever dealt with they have no respect for people who only…read morehave one car they have my car for over three weeks and still haven't worked on it

I am 100% happy with the car I bought from Dave at Brill's Auto Sales…read more The 2008 Camry was a Great buy. A very good guy easy to deal with. Registry run and inspection sticker was much appreciated. I'll be back to see him for my next used car buy or for any repairs I may have.

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

I cannot thank them enough. I am a girl in her 20s who walked in to their office with tears in my…read moreeyes after my light bar snapped on my jeep on one side on the highway and had was holding on by a shoe lace on one side. The two men at the office helped me pretty much immediately remove the light bar from my car and put it in my trunk to continue my road trip. I am so appreciative of their help and highly recommend anyone to go there!! Thank you again!

Really good place. When my 2003 Toyota Camry broke down on the side of I-90, my boss recommended I…read moreget my car towed to this place. I'm glad I did because Brent helped me through the process of junking my car when it became clear that I blew a rod. Would definitely go here in the future as Brent was straightforward, honest, and seemed genuinely invested in helping me.

The service is excellent and they arranged a loner car for me so I didn't miss work! A wonderful…read moreexperience all together. I am now a loyal customer for all my car needs! Thank you ESP!

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

Recently recognized for the Local community choice award winner for Best of Central Ma!!! Congrats…read moreScott!! Such a harder working awesome guy!! I, as well as my Husband have been going to Five Star Automotive for years. I fully trust Scott's work. He is one of very few honest to goodness business owners who can be trusted. He does good business and has a great team working for him. His competitive pricing is amazing too! I never have to worry about my vehicles I have taken to him. He has helped us out so many times. He's got a great big heart. We're the average poor family these days with kids and he has given us breaks because had we gone anywhere else we would have been paying a heck of a lot more. He does great things for people and our community. I am forever grateful for him. I don't ever want to take any vehicle I own to anyone else. What Scott says is 100% trusted and there is no better place! He's a busy guy and it can take a while to get in for service. But often times I will drop my vehicle off on a Sunday night and be ready to come get it a day or two later. And that's quite alright with me!! They have been really good to us. All great people. Friendly and I swear I could give them all a hug. We tell everyone we see to go to Scott. It's not just about business for Scott, he gives his all and he cares about people. It truly is a fantastic business! You must go to 5 star! We love them!!!

Very thorough analysis and repair work well done. Friendly and accommodating employees and ownerread more

We needed snow tires put on the car. We pulled into the lot and the tires were installed quickly…read moreand professionally at a reasonable price. So happy we could get this done. I had looked at other shops and they were booked

These people are crooks. I came here for an oil change a few months ago, thought everything was…read moregood until a few weeks later I started having major issues with the engine, engine knocks and leaking oil non stop. When I took it to the dealer to look at it they said there's no way I got an oil change or that it was done extremely incorrectly because I'd need a whole new engine. In order to honor the warranty they needed me to provide a receipt of the oil change, but when I went back to ask them if they could print one out for me (figured it shouldn't be hard since I paid by card, even provided the exact date of service that I found on my bank statement) they told me they don't keep any records of transactions and the guy specifically said "if it's for a warranty issue I can't help you" super sketchy. Ended up having to pay $7000 for a new engine on my two year old car. Since then when talking to other shops and the dealership I've been told other people have gotten screwed over by these people and have horror stories similar to mine, AVOID AT ALL COSTS!

The people at Steve's stayed after hours to help us when we called late on a rainy day last week…read more We'd ripped off one side of our front fender at a Mass Pike service center, and Steve's bolted it back on so we could continue our drive from NJ to NH. No charge for this quick and effective repair--just a BIG SMILE. We went on our way, reassured, relaxed and feeling so lucky to have met such nice and helpful people.

The people at Steve's are outstanding. My husband & I, while traveling on Rt. 84 got a flat tire…read more Although we had no body damage, the people at Steve's attempted to change our tire (little did we know that our 6-month-old hybrid Corolla had no donut). We called Toyota Care for help. We wound up waiting 3 hours for a tow, but the people at Steve's allowed us to use the lot and the restrooms while we waited. After a ridiculous amount of a wait, Brenda, in the office called the tow company that we were waiting for, and "shook them up". Within 20 minutes the tow showed up. While we were waiting we saw the great body work that they were doing on cars. I would trust these people to work on my car any time. I can't express our appreciation for he kindness we received from the staff at Steve's.