Keinath Auto Body repaired damage to the door of my Equinox. The team did an outstanding job and…read morethe car looks amazing, inside and outside ! Their work is impeccable and the customer service is outstanding. They helped me every step of the way. I whole heartedly recommend Keinath Auto Body!!!

I had purchased my brand new Ram 1500 limited and had it for 3 months. Well someone (luckily, he…read moreleft me a note) backed into my truck and needed to have my truck fixed. I called the shop and met Al Keinath that day. I showed him the damage and he said he would schedule the work when he was ready to take me in. First of all, I have never had anyone who told me to wait just endure the work would be satisfactory to the person's standards. Wow, what a refreshing way to let your customers know that the work will be done properly. I got my truck back and it is perfect as the day I picked it up. Al, his wife and the guys who work here are all professionals. No BS here, this shop is top notch and I would recommend it to anyone looking for quality and high standard work. Thanks Keinath Auto Body!

I took my vehicle to Balise after a minor accident. They couldn't have been better. Emily in the…read moreoffice was great and kept me updated as to my car's status throughout the process. They returned it in like new condition.

I wish I could leave 0 stars. My experience with this business was extremely disappointing, and I…read morewould not trust them with my vehicle again. My vehicle was at this shop for approximately three weeks. When it was initially towed there, I specifically informed them that there was suspension damage involving the lower control arm and strut. When the vehicle eventually needed an alignment after the body work, the manager, Seth, claimed, "This is the first I'm hearing of it." That was extremely frustrating because I had already communicated this issue when the vehicle arrived. Throughout the three weeks my vehicle was there, I noticed that it had been driven in SPORT mode several times and at speeds over 60 mph on local roads. The vehicle was reportedly only being driven to Riverdale in West Springfield and back, so I had legitimate concerns about why my vehicle was being driven at those speeds. I brought this concern to their attention multiple times. There were also multiple occasions during this time when my vehicle was left unlocked. I was repeatedly reassured that employees were checking the doors to make sure vehicles were secured, but clearly that was not consistently happening. On 8/3, after the shop failed to properly communicate with me about where my vehicle was being taken, I trusted my instincts and went to check on my vehicle myself. I discovered that they had sent it to Balise Mazda. I had NOT consented to my vehicle being taken there. I had specifically requested that it be taken to Toyota for the necessary alignment and calibration. Finding out that my vehicle had been moved to a different dealership without my authorization was extremely concerning and felt deceptive. Seth later stated that his reasoning for taking it to Balise Mazda was, "We take it to the closest dealership." However, that does not address the fact that I had specifically requested Toyota and was not properly informed that my vehicle was being taken elsewhere. Even more concerning, the vehicle was left unattended and unlocked in a lot without cameras near McDonald's, with homeless individuals walking nearby. This is particularly unacceptable considering I had already raised concerns about my vehicle being left unlocked and was repeatedly reassured that employees were checking the doors to ensure they were secured. Clearly, that was not the case. On 8/4, the car was taken to Expert glass and calibration- which is 2 miles from my car dealership (Balise Toyota ) they blatantly refused to take it the dealership despite being down the street. Sheer laziness. On 8/4, one of the employees named Emily--the Emily who has sunflowers in her office--asked me whether I had trackers in my vehicle when I showed up at the collision shop 20 minutes after my car arrived back from Expert Glass and calibration. I found that question extremely unprofessional and inappropriate under the circumstances. It is my vehicle, and I have every right to monitor its location while it is in someone else's possession, especially after noticing it being driven in SPORT mode and at speeds over 60 mph. If an employee is driving a customer's vehicle in a manner that causes the customer to question what is happening with their vehicle, the appropriate response should be to address the customer's concerns--not question how the customer is able to monitor their own property. The problem was that it was being driven that way in the first place. Ultimately, because the vehicle was not properly repaired and was unsafe to drive, it had to be towed again. The brakes and accelerator were not responding properly, and I nearly had another accident because of how unsafe the vehicle was to operate. The door and window sensors were also not properly calibrated. These are not minor inconveniences--they are serious safety concerns. The earliest appointment I could get with Toyota is 8/11, meaning my vehicle will now be sitting at the dealership until it can be properly inspected and serviced. I was also extremely disappointed with the condition of my vehicle when it was returned. My car now smells like cigarettes, and there is still residue inside from the repair work. When I raised concerns about the cleanliness, Seth attempted to challenge me about the condition of my vehicle and claimed their "detailer" had done me a favor because the vehicle allegedly arrived dirtier. That response felt incredibly dismissive and avoided the actual concern. The front desk staff were also inconsistent when it came to customer service. While some employees were semi-friendly, I experienced issues such as calls being disconnected and staff repeatedly needing to seek out a manager rather than addressing customer concerns themselves. If you choose to use this shop, I strongly recommend documenting everything, communicating requests in writing, and thoroughly inspecting your vehicle before accepting it back.

My son backed into something and put a crack in our back bumper and most places were charging a…read moreridiculous amount. MJ's prices not only did a great job making our car look like new, but they also were friendly and very quick. The location is a little hard to find, but do not be put off by this! They are worth it!

The level of service and professionalism at this garage is outstanding. I got into a car accident…read moreand was very stressed out about dealing with my insurance and rental company. I am a single mom and I don't really know a lot about cars and I am always afraid that the bigger dealerships will take advantage of my lack of knowledge and overcharge me for unnecessary repairs. The owner Matt was very helpful and assured me that my car was in good hands. He gave me a full comprehensive appraisal, and explained everything in full detail on what needed to be done with the car. I was very pleased to hear that the prices were very affordable and reasonable especially for the quality of work that was done to my car, and the timelessness of the repairs. I even received a free detail! My car looked better than it ever did before. Highly recommend!!

North End Auto Body is top-notch!…read more My Audi was involved in an accident on May19th, and I brought it to North End Auto Body. The owner was incredibly responsive and guided me through the entire insurance process, which can be really confusing. He made everything easy and stress-free. To my surprise, the work was completed in less than a week! When I got my car back, it looked flawless----you'd never know the bumper had been in an accident. On top of that, the car was spotless inside and out. I highly recommend North End Auto Body to anyone needing quality, honest, and efficient repair work. Great service from start to finish! I just booked my brakes and oil change. Let's face it, people that are honest and do quality work are hard to find.

I took my pathfinder in to get some scrapes and scratches fixed. The car wasn't ready at the time…read morethey said it would be so they washed and detailed it as well as delivered to my place of business. Their work was top notch and they were pleasant to deal with.

Great experience. Car came out great customer service was prefect. Very satisfied with the work…read moredone.

I'd give this company ten stars if I could. Their service…read morewas outstanding from start to finish. The repair estimate was provided within minutes, and it was spot on. They worked brilliantly with my insurance company. Work was completed in a timely manner, right on schedule. Personnel were professional & accommodating every step along the way. Last but not least, their work was beautiful. Can't say enough.....

So wonderful to deal with ,highly recommended !they fixed my sunroof leak and saved me so much…read moremoney by not having to go to the dealer .DebS

The owner came to my rescue when my whole front end came away from my car due to a slight mishap…read morebacking into my garage. I called Ace Auto and the gentleman told me to come over. Since he knew what he was doing, he pushed the entire front end into position and asked that I bring the car back for further repair. I was so happy that I was able to drive the car. A great person who came to my aid in such a short time frame. Customer service is fantastic!!!!!!!! Rose

I had my Rav 4 repaired at Greg's. Not only did he complete it on time and within the stated…read morequotation, but he also exceeded expectations on how good it looks! I told him it had to be cheap, not necessarily pretty, but it is beautiful. I recommend this business fully!

My 10 year old Ho da looks brand new thanks to Greg. Easy guy to work with. And the project was…read morefinished one day faster than his estimate. I highly recommend him for dents, repainting and detailing.