I took my vehicle to Balise after a minor accident. They couldn't have been better. Emily in the office was great and kept me updated as to my car's status throughout the process. They returned it in like new condition. read more

The FRONT desk staff are extremely rude! Every time I have called, they have attitude. Especially Emily! No customer service skills whatsoever. Management needs to speak to these girls. They are the first people you meet. They set the tone for the experience you will have working with this business. My vehicle was there for over a month and still has to go back in for mechanical issues they did not rectify the 7 weeks they had it. I have no issues with the body work so far. read more

Emily gets 5 stars. My Telluride went in for some body work after being hit while parked in a parking lot. They needed to keep my vehicle longer than anticipated due to an oversight on their part. However, due to the delay Brent and (especially) Emily ensured I got a rental for the extra time they had my car. Emily also kept me updated through the entire process. read more

There was some piece of plastic hanging off my car and I'm not that knowledgeable of cars and it was making a lot of noise in the high way me myself I went under the car and tried to rip of the Plastic piece that hanged off and couldn't I cut my hands and broke my Clothes I was on the way to get my girl. I came Across them online and they didn't have the space to help me and they made the space and took care of me quickly very even while closing as in I live very far away. read more

I've had to take my vehicle to Balise Collision Repair twice. Once was paid by insurance. Once, I was paying out-of-pocket. In both cases, they've been extremely well-organized and professional, and most importantly, they've done fantastic work. In this most recent experience, I worked with Anthony and he was very considerate of the fact that we were paying - not insurance. Worked to find us an after-market hood, and then the job was actually cheaper than quoted because they didn't have to match the paint. I would not hesitate to recommend Balise to anyone. read more

Would have appreciated friendlier service. More importantly, staff member at front desk not wearing mask fully during initial conversation and no efforts to put it on at all when i was completing business. My mask was on at all times and sign on front door requested that customers wear mask upon entry. My request for clean pen or wipe to clean pen after it was used by staff member was also met with less then understanding attitude. Personal beliefs about masks understood but not in place of business with sign on the door. No apology offered when this feedback was given in friendly tone later in phone call, just told they'd pass along info. Staff members who represent first impression for customers speak to reputation of overall organization. read more

Unfortunately my car has been rear ended twice in the last year. Fortunately, someone guided me to Balise for the repair. These folks take care of every detail for you in what might be a difficult time. Judy at the front desk makes sure everything is straight with your insurance company, she'll arrange for your rental, make sure you get what you're covered for etc. I was completely comfortable that nothing would fall through the cracks. She even took care of the rental company trying to charge me an extra day. By the way, you can leave your rental there when you pick up your car, they'll arrange to have the rental picked up. Ted is kind of the liaison between you and the shop and also the insurance company in terms of assessment and parts. On my visit after the second accident the insurance company got cheap and authorized some third party piece of the exhaust system. My car sounded like one of those tricked out Hondas. I wasn't happy. I called Ted, he contacted the insurance company and got them to spring for the manufacturers original part. After that my car was just like new. I also had them set up for my car to be detailed, which was a luxury. I paid for it out of pocket of course. There is no guessing or worrying when you deal with these folks. You don't have to 'know' anything about how insurance works or anything about the process, you practically have to do nothing. I hope I never have to go back there again but if I do I know I'll be in good hands. read more

This place was awesome!!!! They made the whole process easy and the best part is my car looks better than it ever has. I highly recommend them to everyone I know. read more

I recently moved to MA from NY about 7 months ago. I have never been in a collision before and the entire process was scary! My insurance company partnered me with Balise Collision repair and the rest was history. The staff was so compassionate and explained everything to me right down to the finest details. While I waited for my paperwork to process they offered me coffee, tea and made good conversation so I did not feel invisible. They even offered me a ride back to my job once I dropped my car off! Ted was my main contact and he was one of the nicest people I have had the pleasure of meeting! He offered me advice going forward and told me what questions to ask my insurance company (he could tell I was young and not too savvy with auto mechanic jargon) which showed he truly cared about my situation. Balise had my car for a little over 10 days and called me 3 times within that time period to provide me with updates on the status of my repair. We often hear nightmare stories about collision repairs, but if all auto mechanic showed the same level of care and compassion as Balise then I'm certain these things would be less of a headache. Thank you so much Ted, Judy and the entire staff of Balise Auto Collision in Springfield. :) read more

Awful nightmare experience where my brand new vehicle I brought to balise was left out in the Rain Friday into Saturday with no front windshield and now I may have electronic and rust damage . Waited 2 months for the windshield and was lied to time after time . Ended up costing me a lot of out of pocket money for rental car and missing work dealing with this awful experience . Whatever you do ....... Do NOT ever bring any vehicle to Balise . They have lied to me and tried to cover up there negligence . read more

DO NOT COME HERE FOR ANY WORK! I was in an accident (rear ended collision) and was told to come here for the repairs. Took longer than expected, which I was okay with knowing there is a shortage of car parts at the moment. When I confirmed the pick-up, they said my car was ready. When I arrived, at first, they could not find my car. Then they said that my battery died. After they diagnosed and started working on it, they told me they needed to jump start it every time they needed to work on my car. They then said they charged the battery the whole day prior. My vehicle is a 2020, brand new and I never had a battery problem before. I asked if they left any lights on during the repair process they said no. I believe they must have left something on for the whole time they were working on my car. Why would a brand new car, with no battery problems, suddenly have battery issues after being brought to a repair shop for a rear end collision and them taking four weeks to repair it, all of a sudden have a battery problem? They first told me to pay for a new battery. When I expressed shock and disbelief to the manager, he then asked if we could go half on the cost of a new battery. I stuck to my grounds of not paying for their mistake. They end up putting in a new battery for me. But now I am questioning the quality of their work they actually completed. read more

Awful awful service. Unorganized office staff. Could not get a straight/consistent answer out of anyone when trying to find out the status of my car repair. Date kept getting pushed back which caused me to have to spending more money than I planned on a rental. Slow service costs me money = unhappy customer. read more

Chris the Geico assessor was wonderful, very thorough and customer service oriented. Very good about returning calls. Would highly recommend. read more

I had an accident on 12/21/15 and brought my vehicle to Balise Collision for repair on 12/22/16, I was notified the vehicle was ready and picked it up on 1/8/16. Because the car was repaired so quickly I asked if they made sure the accident did not cause any damage to the mechanics of the car because based on the invoice all the repairs made were to the body of the vehicle, and was told the car was inspected and there was no major damage, all the damage was to the body. Once I started driving the vehicle the steering wheel started shaking and there is a vibration coming the front right side of the vehicle along with air being felt and heard inside the car also from the same side. I contacted the repair shop on 1/12/16 and they determined the front right axle needed to be replaced and the right front passenger door needed to be adjusted and they would order the parts and call me to bring the vehicle in. I was contacted on 1/27/16 to bring the vehicle in for the repairs. Balise contacted me on 1/28/16 and said the vehicle was all set. I picked up the vehicle. The shaking seemed to a bit better and there was still air coming in from the same side of the car. I contacted Balise Collision again to inform the problem still existed, and was told they put a brand new axle in the car and was not sure where the shaking was coming from, and also said they test drove the car and no air was coming in, but that I could bring it back for them to take a look at it again. As I drove the car a few more weeks the shaking and air noise got worse. I decided to take the vehicle to another mechanic for a second opinion since I was getting the run around at Balise Collision. On 3/3/16 Balise Honda inspected my vehicle and found the shaking was being caused by the right front axle and advised to have it replaced. I had to pay $100.00 for this diagnosis. Balise Collision claimed they replaced the axle but obviously did not. I then contacted Balise Collision and informed them what Balise Honda found. Balise Collision told me they would order another axle and would call me when it came in. I refuted and informed them that I did not feel safe driving my vehicle in the condition it was in and would need substitute transportation. Balise Collision then supplied me with a rental car on 3/4/16. On 3/30/16 Balise Collision contacted me informed me the part still had not come in and was on back order from the manufacturer, and they did not want to keep paying for my substitute transportation. They asked me to come and pick up my vehicle, claiming it is safe to drive and they would call me when the part came in. I do not feel the car is safe to drive, there is now a great amount of shaking in the steering wheel especially when I am driving 40 plus mph. Not to mention there is a risk of causing further damage to the vehicle if I continue to drive it in this condition. I feel Balise Collission provide me with substitute transportation until my vehicle is repaired. The worst experience I've ever had with a repair shop!!!! I would advise anyone to look elsewhere if you want your vehicle fixed!! :( read more