This shop is amazing. Old fashion customer service with friendly staff. My truck came out perfect…read moreand they detailed inside as well, that was an unexpected surprise. Ill definitely always use them and recommend to others!!!!

I went to Vermette by recommendation after my car accident. When I say that Steve and his team went…read moreabove and beyond, I absolutely mean it. I don't even have the words to express how happy I was with my experience with them. They made an almost impossible repair to my car. My car came back to me looking Brand new! I was blown away and speechless when I saw my car after the repair. Not to mention the surprise detailing they did to the inside of my car! I can't say enough, I Very Highly recommend this shop, You will not be disappointed.

Best experience I have ever had at a body shop!! Excellent work, friendly and professional. The…read morevehicle was done within the time stated to do the work and looks perfect!!

Mike does a great job and made the whole process seamless and easy to navigate. Only place to go in…read moremy opinion is!

Great service and clean inside The wait is not long …read more Trustworthy and honest people. Little pricey though but good service out weights it

I am very impressed with the prompt, inexpensive, thorough service they provided me. I have heard…read moreof this business for years but have a friend who is a mechanic that often fixes my cars I needed an oil change and bulbs replaced immediately and they had me in within a day did the service and a tire rotation for less than what I had expected one of the bulbs went out again they took me right in replaced it again and rechecked connection at no charge. I was very impressed. Their receptionist is very helpful, friendly, and kind. I was also impressed with the mechanic who came out and explained everything to me. Highly recommend five stars.

Had to have front fenders and bumper replaced. Great price - looks better than new - wonderful…read morepeople to work with. Highly recommend.

Months ago, someone 'keyed' my car. My insurance company recommended this place and they were…read moreright.... the paint job was excellent. Very good paint matching

Highly recommended…read more Myself ,family members, and friends have been going to Stan for years. He is very professional and trustworthy.

My car fender was badly dented. Stan repaired the fender and it looks like new. The time line was…read morevery quick and the price was very reasonable. I highly recommend this business.

UPDATE: Father and Sons did step up and reached out to Volvo, who fully reimbursed me for the…read moreSunroof service ORIGINAL: Have a 2020 Volvo XC90. In April 2023, it started leaking water from the rear view mirror housing. Took in for service and they stated it was a known issue, due to the sunroom roof seal shrinking and causing the sun-room drains to clog. They replaced under original car warranty (5 year or 50,000 mile). Same issues happened recently. Took car back in and they said they seal needed replacing again and no longer under warranty ($800), even though it previously happened and they "repaired it". Car has been in for all regular maintenance. According to maintenance paperwork, it receives a multi-check inspection. I asked them about this inspection and why it never caught the shrinking seal, which according to Volvo is a known issue. No answer. When I asked if I was going to have to replace this again in 3 years, was told there is a 1 year, 12,000 mile warranty and seal should last 5-6 years.??? Not true as I replaced it 3 years ago. Not happy with service and will NOT be coming back her for regular service, when other options are available.

My review is being deleted from other sites, but I want people to know how customers are treated at…read morethis dealership. I would like to share a very unpleasant incident that happened to me and my family at Volvo Cars West Springfield. I am extremely upset, and this situation has caused me emotional and mental pain. On Monday, April 27, in the evening, when I was driving with my child, my Volvo had two flat tires. I was very scared by what happened. Volvo Roadside Assistance towed my car to the dealership I'm writing about. Our insurance for new wheels, which I changed just 3 months ago, includes new tire coverage in certain situations. The woman at the reception who took the car from me promised that she would do everything possible to speed up the replacement process. However, she completely ignored me after that. She didn't answer my calls and was very dismissive. I have personally visited the car dealership several times. Each time, she told me that she didn't know anything yet and that I needed to wait 3-4 days. She kept repeating that the request was in the "pending" status, but did not provide any real information about my car. I stood there holding my baby in my arms and asked if everything was okay, but she ignored my questions. I also asked if I could rent a car to visit a doctor since I don't have transportation. She didn't help. After three days, there was absolutely no progress. I was extremely upset and emotionally exhausted. I took the keys and headed for the exit with the baby in my arms. When I left, the woman at the front desk representing the Volvo dealership "used profanity." I hope my experience will help others. No one apologized to me. I want this situation to be reviewed and made public.

Amazing place to either buy from or have service done. I'd recommend checking them out especially…read moreif you're local.

Fast and great service. Extremely knowledgeable staff. I've used them from car purchases to…read morerepairs and I've always been completely satisfied. I recommend them highly

My family has been using Felix Auto Body, since they opened. John and his team are professional,…read moreperfectionists, and have as high standards , as their customers. It takes all the guess work, out of, where do I go, what do I do, when you are freaking out about damage to your car. They work with the insurance company, so you don't have to. I guarantee when you get your car back, you will never be able to tell it was damaged. John DeCesare is the " Auto Body Bomb". The service is amazing. Lauren deKastrozza, Customer since the business opened.

I had my vehicle detailed on the inside. When I picked it up it looked good but when I got home I…read moresaw that they didn't clean the door jams. I called and they said to bring it back and they would do them. It was not very convenient but I took it back in. When I got home I saw that one of the doors had not been done so I had to do it myself after paying them $275 and having to go back. Then today I went to put the things back into the glove compartment and it had not been cleaned even though I emptied it! I don't feel like I got a $275 worth interior detail.