I purchased a BMW 740i from Bertera Dodge Westfield in November 2025 and unfortunately my…read moreexperience has been very disappointing. First, I was never informed during the sales process that the vehicle only came with one key. When I received the car, I specifically asked the salesperson whether there was a second key, and I was told that there was and that it would be mailed to my California address together with the license plate. However, only the license plate arrived. When I followed up later, the salesperson told me he had just discovered that there was no second key and that he had not checked the documents at the time of sale. This lack of accurate information was frustrating, especially since a replacement key for this vehicle is expensive. Second, the handling of the registration and license plate process was extremely delayed and poorly managed. The transaction was completed in November 2025, and I received the car in early December after shipping it to California. The dealership arranged a third party to process the license plate, but I did not receive my plate until late January 2026. As a result, I was unable to drive the car for nearly two months. Additionally, after more than a month of waiting, I was told that a California smog check was required before the plate could be issued -- something the dealership should have known and communicated from the beginning, especially when selling and shipping a vehicle out of state. At this point, I am simply requesting that the dealership provide the promised second key and resolve this matter properly. Buying a vehicle should be a straightforward and transparent experience, and unfortunately that was not the case here.

We bought our Jeep Wrangler 4xe here last summer and just had our first oil change. Great service…read morenice people.

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

always have a honest repair job here. and there always willing to work on your winter beater as…read morewell! i have 3 vehicles that i have repairs done here. 2014 jeep compass. as well as a 2001 and 2005 ford mustang GT.

I don't think I'll be coming back here for an inspection sticker again. The hassle I went through…read morewas just too much!

Frequently they do not stick to their posted hours. Multiple times last month I showed up within…read moretheir posted car inspection hours and was turned away. They were nice people but with limited hours and not adhering to them go elsewhere if you need a sticker

STAY AWAY FROM WESTFIELD AUTO MALL!!!!!!! First let me say, the dealership was recommended by a…read morefriend, so the owner of Westfield Auto Mall knew a college student would be using the car for highway driving. Sold the car telling us it just had new brakes and tires. Within the 1st couple of weeks, the tire compression warning light went on we were told its not big deal everything is fine, he just put on the new tires. Month later after same thing happened again, I brought to my auto mechanic who told me I was lucky my son wasn't in a serious accident because the brake system was completely rusted and deteriorated and brake pads needed to be changed. Cost me ($1300.00). Westfield Mall agreed to pay half they never did. 6 months later the muffler fell off went to mechanic bottom pipes were rotted needed to be replaced and of course a new muffler too. ($850.00). Westfield Mall again said they were sending a check for $600.00 never did. Two weeks later from the muffler incident the backup camera died. While my son was driving the car just completely stopped no use of gas pedal or brakes. I am sure there are other used car scam artists out there but to sell a car knowing a young student was going to be driving, is just a special kind of degenerate. I was not the one who purchased the car because if I was, I would have done my homework and researched that this dealership has a terrible reputation. But someone purchased with car with good intentions and with recommendation from a friend who knew the owner. I can only hope my terrible experience with this company will help someone else steer clear of this company. Shame on you Westfield Auto Mall. I hope someday someone does not put your child in danger for a few bucks!!!

Glad I read the reviews before buying seems mo good reviews unfortunately it's hard to find a…read morereliable dealer in used cars not sure about this one but I felt uncomfortable after a couple messages. Can't just come by and check inventory have to make appointment and hard with my schedule. Yo bad a fed of the cars sound nice I'll never know though I need more flexibility

It was time for a safer, more reliable car, and I couldn't be happier with the team at Thrifty Car…read moreSales in Westfield, MA for their excellent above and beyond service. Seriously, if you're in the Northeast, and need a car, they treat you like family. I purchased a 2021 Hyundai Tucson all before work at 11. They had me in and out in an hour and a half, and even came in early before they opened to help me out! You will not be disappointed with Mike and his team!

had my car for 2 1/2 years , engine is broken now and i still owe on it . shady shady shady ..read more

Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

THE BEST car buying experience…read more I had only bought from a big dealer or CarMax prior to this car buying experience, but decided to trust my many friends that have bought cars from the Auto Sales Center and give it a try. Boy, am I glad I did! Ira asked what I was looking for and obviously listened because he found exactly what I wanted at the exactly the right price point. He was very transparent about the deal, charged NO FEES, and spent time going over the car with me before I left the lot. The cherry on top? He took a picture of the vehicle in the showroom with a bow on top and then sent a beautiful card thanking us for buying from him with a picture of the car inside. What a wonderful, personalized encounter. I will never buy anywhere else! Thank you Ira, Chris, and Mary for such a wonderful experience!

See Ira Elfman if you need a new/ used car. I heard his name from so many people. He is the guy to…read morego to. I was in the market for new, but didn't want new new. I went to see Ira and he asked all sorts of questions about what I was looking for. Within 2 weeks he had my car. Right color. Right mileage. Right price! He gave me a fair price for my trade in. Then his wonderful staff took care of all the paper work for the loan, got it registered and inspected, put new tires on it, and I was good to go. All I had to do was write the check. Okay, I had the hard part. But they made the process easy for me. See Ira if you're looking for used. I guarantee he will take good care of you!

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till…read moreMonday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems

3rd car I bought from them all three only laster 2 yrs same story warranties up I'm pumping money…read morein there she buys garbage and doesn't even try to pick them before she sells them if you want something to last I urge you to go ells where

Went to this dealership to test drive a car and the sales-person did not know anything about the…read morevehicle we were interested in, nor were they helpful in our en-devour to invest in a car. There was no gas in the car and it was in awful condition, inside and out. I would highly recommend doing one's due diligence before buying a car here. The manager of the office was nice, I would recommend speaking with her regarding any inquiries.