From start to finish this place treats you like family. I purchased my vehicle here last October and I can truly say that the entire experience was incredible. The sales manager is a respectful and courteous person who goes out of their way to get back to you and answer all of your questions. The service department is also respectful and helpful. Each time I have brought my car to get the oil change done, I am greeted like I have known them my entire life. I highly recommend purchasing a car from here. You will not be disappointed. read more

Let's be honest... No one likes buying cars. But, we all have to... and we generally brace ourselves for a miserable experience - comparable to a root canal or a debilitating headache. But, not at Bertera Mitsubishi. And not with Juliah as your sales associate. When my oldest child got his license, I dreaded the thought of purchasing another car. My search took me to many corners of New England and beyond (and West Springfield is 95 minutes from us), but, finding Bertera and being blessed to have Juliah as our advocate was truly transformative. The automotive industry suffers from many negative stigmas that are earned because of how they do their business. Imagine how refreshing it was to walk into a dealership and find a salesperson that redefines what the car buying experience should be. When it's time to buy another car, Juliah will be my first call, and if you are looking to change your car buying experience, Juliah should be your first call, too! read more

I'm going to say that I drove here from CT because Mitsubishi dealers are few and far between. I was surprised that scheduling online was considered "antiquated?" Really?! Okay. I called and spoke with Tim to set up my appointment. The part that surprised me most was I was able to get the first appointment of the day on a holiday! I pulled up to the dealership and saw a handful of cars for sale and almost no other vehicles on the lot. It wasn't obvious if I could pull right into the garage- like most modern facilities, so I parked and walked inside. The service window shade was still closed. Not one person in the sales area... Helloooo?! Then Tim opened the shade, not realizing it was still closed. Apparently, I may have been the only car in for service that morning ‍. The sales floor had a few desks, however, only one desk occupied a phone and a computer. Makes me nervous that Mitsubishis will be a dying breed. I got a LOF, air and cabin filters changed, brakes checked, tires rotated, fluids topped off, battery and tires inspected and any/all campaigns taken care of. All within an hour! I will continue to do business with Bertera Mitsubishi! read more

Bertera Mitsubishi is where I'm going for both service and sales for LIFE. I just moved up to MA in July and had my car (Mitsubishi Lancer) serviced there. Had a great experience with the service manager Tim. He was honest, funny, down to earth, and most importantly, patient with me and all of my questions. On Labor Day (early September), I unfortunately got into an accident and totaled my car. I bought a 2019 Mitsubishi Eclipse LE from them at a hella fair price. I could tell they weren't playing games and just wanted to sell the car. Period. Shout out to my salesman, Pedro, and the sales manager, John. Both were really solid guys who helped me every step of the process. Mary, the financial director, had me laughing out loud the whole time I was in her office. The whole experience was 100% I HIGHLY recommend Bertera Mitsubishi. There are quite a few Mitsubishi dealerships in the area to choose from, but this is the only one that made me feel like family and not just a "business transaction". I only purchase Mitsubishi cars and I now know where I will be going for my car services and future sales. I can't thank y'all enough for making me car buying experience a hella positive one! read more

Bertera Mitsubishi - 2019 Mitsubishi Eclipse LE - Car Dealers Near Me - West Springfield, Massachusetts

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This experience started as a perfect car buying experience; I did my research and located the vehicle I wanted using the TRU-CAR website. I had to ask one question about a feature, and the dealership's automated customer service function was not able to provide an answer, but I got a quick answer back from the sales manager. I stopped in, and test drove the vehicle a couple of days later. Figuring they were asking for a fair price, I contacted my credit union about financing and gave the dealership ten percent down. I provided the dealership the fax number for the credit union to provide the draft purchase and sale agreement and the registration paperwork so I could go pick up the check. Wednesday, I stopped in to sign the purchase and sale intending to drive the hour to pick up the check. This went from the perfect car buying experience to one of the worst; while examining the purchase and sale agreement, I discovered they added six hundred and forty-four dollars in non-disclosed fees. The sales manager said it was the standard fee the dealership charges for processing the paperwork; what I should have done was taken my ten percent deposit back and walked out. Stupidly, I asked where the fee was disclosed and was told it was disclosed somewhere. I would have figured that something would have been said when I gave them a ten percent down payment, and they charged ten percent of the list price on the vehicle to my credit card, not 10% of the list price plus the hidden fee. I asked to have the fee waived, or the price deducted, seeing they had not disclosed the fee; I had not gaggled on price and was told they have not the ability to do that and gave me a take it or leave it attitude. I should have taken the hint and walked out. I called my credit union about picking up the check and was told they had not received any of the paperwork; when I told them about the extra fee, they said that was almost double the highest fee charged by any dealership and that most dealers wave the fee. Yesterday, I picked up the check and went to the dealership to pick up the car, and it was not registered or inspected. You would think that for such an exorbitant fee, they would have been able to register and inspect the vehicle in a timely manner. I told them I was going to return today at 9 am to pick up the vehicle; when I arrived, my car was quickly exiting the parking lot with a dealer plate on it. I was told they needed a little more time to get it ready. I returned at noon, and the salesperson thrust the paperwork and the keys at me and walked away. My recommendation is to avoid the whole Bertera family of dealerships because they engage in bait and switch practices of adding extra fees for which they can not even bother to process the paperwork in a timely way despite charging a massive price for the service. It is too bad because this was going to be the perfect car buying experience. read more

Bertera Mitsubishi - Car Dealers Near Me - West Springfield, Massachusetts

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The service manager was incredible. He is very friendly, have known him and been his customer for over 10 years. Tim always gets me in for whatever I need and really does give me the best price possible. He is such a great guy and I will continue to send people to him! Love this place and love Timmy! read more

They do good work and my runner issue was covered under warranty. When i am in Massachusetts i am sticking with Bertera

Worst Dealership I have ever dealt with my entire Life. They damaged my new Car and instead of immediately taking responsibility for it, they implied I had done the damage. Do yourself a favor and ask, your Friends, Coworkers and Neighbors in your Community, if they are a good Dealership, do the research and do yourself a favor and don't do business with them. As this is not the stress I needed to deal with after Retiring out of the Military. Awful, dishonest and unprofessional, do your research before going there. :-( read more

I have my car serviced here when their other locations have a wait time. I've never had to wait more than 30 minutes in the 3 years I've owned my car. The service manager, Tim, has a great personality. It really makes the short wait that much more enjoyable. A big thanks to Jeff for the free pizza last Friday! 10/10 customer service and great choice of pizza toppings I would 100% recommend. read more

Trade-in: Offered me 1/3rd of NADA, and claimed that NADA values are useless. Purchase: Priced exactly at NADA, wouldn't budge, and claimed that NADA values are industry standard. Trade-in: They found 2 dings on my vehicle, instantly devalued it by thousands. Purchase: I found extensive damage to their (used) vehicle, wouldn't budge from NADA "Excellent" pricing. Manager came to me with a printout of "local" vehicles that match his that were being sold for way more. All were super far away, had much lower mileage, and better options. I showed him on my phone several truly "local" vehicles that had lower mileage, better options, and priced lower. He walked away, and stared at me awkwardly from across the showroom until I left. Just a really weird experience. Can't recommend them for buying used cars. Can't recommend them for trading in your current vehicle. 2 Stars because maybe buying a new Mitsubishi from them would be a better experience. read more

I had a very unique situation and was looking for a particular car. I found the car I wanted online and went to Bertera Mitsubishi where I met Pedro on the lot. He came out to meet me and listened to exactly what I needed and was ready to help me out. That day I was signing paperwork for my new car! The guys there are great! They are attentive to your needs dont try to sell you or bait and switch you, honest and fun. Jason, the sales manager is also great and was completely upfront and didnt try to get more out of us. When we signed he went over everything and got us exactly where we needed to be with no "hidden" things. Pedro is a great and still weeks later goes above and beyond just to check up on how things are and is very responsive to any issues/questions! I highly recommend to anyone looking for a good deal and great people go see Jason and Especially Pedro over at Bertera Mitsubishi, I know they will be my first stop for my next car! read more

Back in September of 2015 I was shopping for a new car. I visisted Bertera Mitsubishi on a recommendation. They listened and helped me the way I wanted to be helped and didn't try to force anything on me that wasn't right for me. I had a great experience. Yes, I bought the car. Fast forward to March 2016. My wife and I were considering replacing her car. I went back to Bertera. The manager remembered me and what I bought and it only got better from there. They made us a fantastic deal and we bought a second car from them. I have purchased more than a few cars in my day and this was the best yet. read more

They where excellent to deal with by email. They responded to all my questions quickly and accurately and I didn't get the you need to come in answers I got from so many dealers. I ended up going else where in the end but had a very positive experience with them. read more