How about a 5 star car buying experience, ever happen to you it did to me?!!! From beginning to end…read moreit was one of the most pleasurable car buying events I have had! I placed the order in mid December; my particular car configuration had to be ordered directly from the factory; Subaru was back logged until March of this year. I was in no hurry so the long wait period wasn't an issue. Joe Bucko, my salesmen, throughout the entire process was exceptional: following up, taking care of details and was never pushy at any time about up-selling etc. I was given a more than satisfactory price for my trade-in and my new car was discounted below what I was expecting. When the new car arrived, I sat down with Tom, one of the finance guys and in less than 10 to 15 mins. all the paperwork was complete and I was out the door. One of the new features Subaru is offering is a maintenance contract for the first 6 oil changes , It incls oil changes every 6,000 miles, inspections, maintenance and parts and a free set of OEM tires when needed. The maintenance contract for my vehicle was $970.00 which can be rolled over into the purchase price of the new car; there is no sales tax on the prepaid service plan. The one caveat is all service must be done on time by any Suburu dealer in the country; any out of network service voids the plan. I could not be happier with my new car and that was in large part due to the overall exceptional treatment and car buying experience I received at Bertera Subaru of West Springfield!!!

Bad service refuse to fix safety issue on brand new car with 2k miles on if after bring it in 3…read moretimes for same issue.

Bought a 99 corvette from Phil,…read more Phil is possibly the nicest and most honest car dealer I've ever bought from. Between keeping the vehicle for two weeks while I came up with the funds to helping with any an all issues that come up. I highly recommend this dealership over any and all dealerships in western mass.

I was looking for a particular car and was searching through Car Gurus and other sites when Pat's…read moreAuto Sales in West Springfield, MA came up with the exact car I was looking for. I live in Mission Viejo, CA so I left a message and also called the next morning to find out a little more about the car. Philip answered the phone and was very knowledgable and answered all my questions. I offered a reasonable bid on the car and he countered me which I accepted. I sent them a deposit and them a money transfer. The whole process was flawless. Eileen in the office was super nice and had all the paperwork to me in no time. What a great place to buy a car. I am awaiting the transporter's delivery!

1st time customer, I was extremely unhappy with the service department at BMW of West Springfield…read moreMa. I had a scheduled an apt on Monday morning (I dropped of Sunday Night) on Tuesday evening my car still had not been worked on. Despite being told by Nate the service advisor, that I would get updates on the progress. I was left completely in the dark. I called Nate several times with no return call, The lack of communication and delay in service is unacceptable especially for a brand like BMW. Very Disappointing experience. Update: Dana from BMW called the next day. He listen to my complaint, did not make excuses, gave what I felt was a sincere apology and offered to make it right. I dropped my car off for the 2nd time and recieved the attention, respect and service I had expected from BMW. Thank you Dana

I know every situation may be different. Here's my story. If I could give them 10+ stars, I would…read more I needed repairs done on my silver 328SI coupe. My service advisor was Jesse S. From beginning to end, the experience was excellent. I did have a warranty on my automobile, but Jesse still had a go out of his way to work with the third-party warranty service to get my repairs approved. He placed several calls to the warranty company and then had to work with the warranty service inspector. He never gave up, he worked diligently on my behalf and he kept me informed every step of the way. It even appears to me that my car was also washed and detailed, couldn't be happier with the outcome. Thank you BMW of West Springfield and thank you Jesse. Keep up your good work.

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till…read moreMonday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems

Kaan is a great salesman- def go check him or Tim out for great service, quality care and overall…read morecustomer service and great communication skills

I've purchased 2 EVs from Central and can not be more pleased with the process. Central is an…read morehonest dealership that works hard for your business.

My spouse & I have leased from here & gotten all auto services from here nearly 10 years. Very…read moresolid & responsive staff. Never wait long for maintenance tasks to be done. Richard Botha always looks out for us, & the process is straightforward without any game-playing. Well go back when this lease is up.

They try to scam you and tell you you need expensive repairs . Get a 2nd opinion and have work…read moredone somewhere else. Do jot trust them at all

Updated review: New building, horrible service. Took my car in for a recall. Paperwork says 15 min…read moreestimate to complete, called to make appointment and was told 1-1.5 hours in reality (not a problem). Bring the car in the next day, was asked if I got a ride to go home because it would take 3-4 hours to complete. Service has been going downhill over the years with consistently inaccurate time estimates and staff who are curt, unfriendly and unapologetic. Previously my car was in for days for an A/C repair and I came in to get my car because I was told it would be ready the next morning, but it wasn't ready because the mechanic working on it went home sick the day before - again not a problem, but they didn't call me with an update that the car wouldn't be ready.

Terrible. Made an appointment to have my oil changed. I had my car done there before. Get there and…read morethe guy says we cannot service your car because we don't have parts for that car. This is why someone makes an appointment. Have had the same car done there before. On top of that the guy at the desk had an attitude. Says sorry but you made your appointment with our AI. What? Ridiculous. Never go back there.

I purchased a vehicle at another dealership and was told it was in warranty so I brought my vehicle…read morein for a diagnostic and I was charged a fee no big deal but they did not address all of the issues. I asked for the issues to be addressed that I had reported and then they said it would be another diagnostic fee. How is it my fault that the issues weren't handled the first time. Then I filed a complaint in which they decided to look at the other issue without charging the diagnostic fee I said I would think about it. During that conversation the operations director stated if it's not covered under warranty we will charge you and I will be more than happy to take your money....seriously?!?!?! I few days later he called back and said I will refund you the diagnostic fee but you can't bring your vehicle back to any of our dealerships when I asked why he said I don't have to give you a reason. Now granted I didn't buy the car there but you have squashed any future business from myself and any of my family and we have 5 people in our family that drive. Nice you reap what you sow. Best of luck with the consumer advocacy agencies....

Communication across the team is AWFUL. I brought my Jeep in due to a Warranty issue and each time…read moresense it's gone down hill. No one seems to know what's going on. I myself have been in Sales for almost 10 years and if this was my team I would have words to say, because quite frankly it's unnaceptable. The service team worked on my Jeep for the day-I picked it up and all my personal belongings were thrown around-when I left my Jeep I thought just maybe I could trust that all my personal belongings under my blanket would be in safe keepings-I understand if things need to be moved slightly but to leave my Jeep the way it was left, absolutely ridiculous. Again was going to let it slide and not make a big deal because mistakes happen. Now for the cherry on top: I took my Jeep through a car wash a few days after my Jeep was in the shop and come to find our there was water leaking through the liftgate...that's never happened before. The liftgate is what the service department worked on; The team also left dirt all over my Jeep, never bothered to wipe anything down. It's pathetic if you ask me. I am always willing to leave positive reviews and truthfully, being in customer service and sales for so long, I am pretty lenient and understanding when it comes to most things. At this point I'm completely fed up with this Dealership. I have never liked working with Dealerships to begin with, the customer service is simply put a 1/10. Go Elsewhere. Do Not Reccomend.

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger