William was very helpful, he helped me with my new 2024 crv touring and Chelsea was great at…read moreexplaining everything!

William was out sales person and was great! Highly recommend his sale expertise. Friendly,…read moreknowledgeable and overall great experience. Thank You.

If you're shopping for a car this season, I highly recommend this establishment. My husband and I…read morepurchased a truck past September and we are still in love with it! The manager was able to answer all of our questions and we left the lot with our new vehicle with full confidence that we picked the right business to help us. Very friendly and accommodating, check them out!

Buyer BEWARE!!!!! I…read morepurchase a 2018 Jeep Grand Cherokee, Limited with a V6 from them on 10/24/2025 which had 76,601 miles on it. They were so nice during the sale. When I got home, they hadn't completed my Massachusetts registration and the grace period for transferring the plate was almost expired. I found out the RMV rejected the initial title application because they calculated the sales tax wrongly. They attempted to charge me the higher Connecticut rate. Also, I found out they double charged me for several of the state fees. They claimed I needed to give them a separate charge for title and registration fees because they never included that in the sale for Massachusetts purchasers, but they WERE also listed on the bill of sale. In further review of the contract I noticed they charged me 199.00 for a "VIN Etch" service but I never asked for that nor did they physically etch the vehicle anywhere. I did some research and the service is desirable in high crime areas, but I also found out that Connecticut law requires them to PHYSICALLY etch the car if they charge for it. They claimed it was a VIRTUAL etch registration to make it easier for law enforcement to identify the car if it was stolen. I told them this was bogus. Even auto zone or other parts stores can identify the vehicle from VIN or License plate so surely law enforcement can find out the owner quickly. I told them they were breaking the law and after several phone calls and some hostile treatment they eventually agreed to refund that fee. They actually accused me of being hostile because I challenged the charge. They told me it is their standard practice so they scam everyone with this charge and make thousands of dollars a month doing it. About a week after buying the car, it immediately started throwing a P304 Code for cylinder 4 misfire and an auto start/stop error frequently which may be caused by the misfire. It turns out it had a bad ignition coil which explained the slight shudder when the engine started. After replacing the coil and all the plugs at a cost of about 57.00 for the coil and 82.00 for the plugs the code disappeared and the engine starts smoothly. You could see the number 4 plug was wetter compared to the other plugs. They likely knew about this issue and kept clearing the code so a customer wouldn't detect it on a test drive. While completing the paperwork, they told me they would take the car out back and service it. I assumed that meant top off fluids, do an oil change and other things that are customary when purchasing a used car from a reputable dealer. While getting ready to replace the coil and plugs on 4/17/2026 I noticed the anti-freeze was low and when checking the oil, it was just below the safe zone and looked black and sludgy. I have only put 2160 miles on this Jeep since I bought it because it is my secondary vehicle. I drive a Tesla daily. It would not use that much oil, nor would it look that bad. I had a 2012 Jeep with a V6 that had 260,000 miles on it that I sold in 2024 when buying the Tesla and it never used oil and never looked that black and sludgy. These guys never serviced the car and if I had driven it waiting for the mileage sensor to indicate the vehicle needed servicing, it could have seriously damaged the engine. Stay away from these guys or make sure you review your sales contract in detail and check to ensure they actually service the vehicle. I'm very upset with the after-the-sales experience, and I think they are fraudulent in their charges to customers.

This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

Mike was great to work with. He managed to get all the repairs done and new tires and had us in our…read morenew vehicle within a week. I had a lot of questions and he was patient and responsive to all messages. I ended up with my dream truck and received a generous trade in for my old one.

So on Saturdays I normally work dealership events And I must…read moresay Balise Mazda the women salesforce that they have down there is just a powerhouse and they are amazing. I was very impressed with how many people showed up for the event that they were holding that I was running and the loyalty to the sales women. They also had some salesmen but the three women really ruled the house of sales.. If I was ever looking for a Mazda I would definitely go visit Chantelli, Ashley and Callie

Brain and Irvin were extremely helpful and professional as we moved into a new lease…read more great service and product. thank you Ilo and Stephanie

Warning: Loyal 6-Year Customer & Car Buyer Held Hostage Over Unauthorized Work…read more I have been a loyal customer of North Bay Imports for six years. I bought my car directly from them and have had every single service done at this shop since the day I purchased it. Since the old crew (Dallas and John) left, the honesty is gone. I just paid $1,600 and was treated with utter disrespect and predatory billing. The Breaking Point: The "Secret" Repairs: I brought my car in for a noise. I authorized a drive shaft repair and axle work (which Nicole, the advisor, initially tried to charge for until I reminded her they were under warranty from their own shop). Billing "Errors": My bill was initially $1,900. When I questioned it, I found Nicole had added a diagnostic fee. In six years of buying and servicing my car here, I have never been charged a diagnostic fee when getting the actual repair done. She only took it off the bill because I caught it and called her out. The Pickup Ambush: When I went to pick up my car today, Nicole suddenly claimed I needed an oil change and sway bar links--items she never mentioned in the two weeks they had my car. The Mileage Lie: I just had an oil change there on 1/29. I haven't even driven the miles for a new one. She tried to claim the previous staff recorded the miles wrong--a total lie to cover up a money grab. Illegal Detention: Because I declined the surprise work and the brakes, Nicole refused to give me my keys unless I signed a separate "danger waiver." She told me they had the right to keep my car even though I was paying in full for the repairs I authorized. This is a violation of CT law. Zero Accountability: I confronted Nicole in front of the female part-owner with my text records proving she never mentioned the extra work. Despite being a customer who bought the car there and only services it there, the owner was completely indifferent and stood by while her staff was untruthful. I was forced to sign their waiver under protest just to get my property back. It is heartbreaking to see a business I once trusted turn into a place that uses fear and illegal coercion to make a sale. Save yourself the stress--take your vehicle somewhere else.

I'm writing this experience for two reasons:…read more 1. To inform you to always do your due diligence when making any purchase, but especially a large purchase. If I had shown up at this dealer in the morning to purchase this car and found this out in the moment, it would have been a problem. 2. To encourage car salespeople to 'do better'. I've met some great ones, but most of my experience has been disappointing. Dec 5th, 2025 North Bay Imports in East Windsor, CT and I recently settled on a price for a car, and they sent me a deal sheet. I sent North Bay Imports a deposit and they prepped the car for sale. Financing was in place, insurance for the car was acquired and an appointment was set to pick up the car. In the meantime, I had been in contact with Audi corporate and they, Audi, sent me the original window sticker for the car. When I looked at the original window sticker, the car options listed on North Bay Imports website and the original window sticker did not match. The option missing, that is listed on North Bay Imports website for the car I ordered is the AC charging package, and it is an $1,850 package. I immediately reached out to North Bay Imports to see where the mistake was. The next morning the Sales Manager, Steve Powers, leaves a message saying that, in fact, the mistake was theirs. In Steve's message to me when I pointed out the discrepancy he said, "It looks like the vehicle that we were on doesn't have charging ports on both sides, but it still has the same capability to charge on a level 1, level 2 or level 3 through that one port..." Steve, no it does not have the same capability because the AC charging option adds a 19.2kW AC onboard charger. Justin, the salesperson, swore it was a mistake and not deception so whoever is reading this will have to decide that for themselves. The comments made to me by Justin, after I told him that this was "stereotypical dealer B.S. (I said the entire word)", were, "...I'm glad you caught it because that would have been a bad trip for ya." He also said, "...I've been here for four years, this is the first time this has happened to me, generally it doesn't." Generally?? And then he says, "I didn't know, or we didn't know, that the, the second charging port was a sticking point for you..." Sticking Point? That's like saying that if they knew that a sunroof was important to me, we would have told me there wasn't a sunroof even though they advertised that the car had a sunroof. He was acting like this was my fault. Unbelievable. Assuming an $1,850 option isn't important to anyone shows the lack of care and accountability when it comes to listing their cars. And so, since we were supposed to pick this car up in less than 24 hours, I gave them the option of taking the cost of the missing option, in which they admitted was their mistake, off the price of the car or give us our $500 deposit back. Steve's response was, "We're not discounting the car." Discounting the car, he says? That's an interesting choice of words considering the almost $2,000 option missing from the car they were attempting to sell me. The one thing I can say is that they refunded me my deposit very quickly. Too bad they just wasted two weeks of my car search. This dealer is two hours away from our home, we rented a car, had our cashier's check in hand and ready to go. You know that feeling you have when you're about to get a new (new to us) car? North Bay Imports ruined that for us. The vehicle we were going to purchase was labeled "Sale Pending" on their website. The "Sale Pending" label was removed almost immediately after returning my deposit. But you know what still remains? Yup. The false and misleading information about the car is still on their website. (Screenshot taken on Dec 7th at 1:14pm. They were informed on Dec 5th 8am). Does this sound like a business that genuinely made a mistake? I can't tell you how much I DO NOT recommend North Bay Imports located in East Windsor, CT for your car buying needs.

Bought a car through this dealership, both employees Gus and Wally were very knowledgeable and…read morehelpful! Paperwork process was smooth as well.

I lost my car of 8 years to black ice so I was looking for a used Car in good condition that could…read moresuit me in the east coast weather with 4WD. I really wanted a truck for my next vehicle so I stumbled upon this place "window shopping" to my surprise I found just what I was looking for! This place had very great customer service and was very attentive and helpful! They took great care of me and even fixed some rust that was hiding underneath some paint on the hood free of charge for me as well as detailed it. I would highly recommend checking them out they are very attentive good people.

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Great buying experience! I was shopping for my daughter and found a car of interest on Carfax.com…read morefrom Union St Auto Sales. Within an hour from inquiring, I got a response that the CX-5 was available. I decided to check it out a few days later. Charles was friendly and knowledgeable, not pushy at all. The car was ready and waiting for me to look at. I decided to drive it and did not buy that day just to consider options - no problem. Went back 2 weeks later and bought the car for a fair price. Paperwork and delivery was all efficient and communication excellent. No games! I also worked with Josh, who is Charles' partner, and he was equally helpful. The car is great, had 1 owner, no accidents, was well cared for, etc. I hesitated mainly over the mileage but in the end the Mazda CX-5 is perfect. I would go back again to look for a used car. Very pleased with the experience overall! Thank you!

Great value and service. Will certainly buy my next car from Shamrock. Will buy my next car from…read morethis dealer

Scamrock motors! I bought a Volvo v60 3 months ago from them for $8,495 and the engine was…read morecompletely broken and needed well over $7000 of repairs. They did an awesome job of lying to me and when I called them out on Google reviews the owner tried to act like I didn't buy a car from him, what a tool. Attached is a photo of the sticker of the car I bought so the owner can't try to gaslight me again.