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    Balise Lexus

    3.8 (34 reviews)
    Open 9:00 am - 6:00 pm

    Services - Balise Lexus

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    10 More Services

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Jonathan Hernandez and staff were very hospitable and did not hassle about pricing throughout test driving or shopping like traditional dealerships. Plenty of cars on the lot to test drive (I drove 3 different vehicles) and ask about specials. Will be coming here for service!

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    Ask the Community - Balise Lexus

    Review Highlights - Balise Lexus

    Bill Grzyciewicz, the business manager was amazing when I went in to sign my paperwork.

    Mentioned in 5 reviews

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    Bertera Subaru of West Springfield - First new car!

    Bertera Subaru of West Springfield

    (108 reviews)

    How about a 5 star car buying experience, ever happen to you it did to me?!!! From beginning to end…read moreit was one of the most pleasurable car buying events I have had! I placed the order in mid December; my particular car configuration had to be ordered directly from the factory; Subaru was back logged until March of this year. I was in no hurry so the long wait period wasn't an issue. Joe Bucko, my salesmen, throughout the entire process was exceptional: following up, taking care of details and was never pushy at any time about up-selling etc. I was given a more than satisfactory price for my trade-in and my new car was discounted below what I was expecting. When the new car arrived, I sat down with Tom, one of the finance guys and in less than 10 to 15 mins. all the paperwork was complete and I was out the door. One of the new features Subaru is offering is a maintenance contract for the first 6 oil changes , It incls oil changes every 6,000 miles, inspections, maintenance and parts and a free set of OEM tires when needed. The maintenance contract for my vehicle was $970.00 which can be rolled over into the purchase price of the new car; there is no sales tax on the prepaid service plan. The one caveat is all service must be done on time by any Suburu dealer in the country; any out of network service voids the plan. I could not be happier with my new car and that was in large part due to the overall exceptional treatment and car buying experience I received at Bertera Subaru of West Springfield!!!

    Bad service refuse to fix safety issue on brand new car with 2k miles on if after bring it in 3…read moretimes for same issue.

    BMW of West Springfield

    BMW of West Springfield

    (64 reviews)

    1st time customer, I was extremely unhappy with the service department at BMW of West Springfield…read moreMa. I had a scheduled an apt on Monday morning (I dropped of Sunday Night) on Tuesday evening my car still had not been worked on. Despite being told by Nate the service advisor, that I would get updates on the progress. I was left completely in the dark. I called Nate several times with no return call, The lack of communication and delay in service is unacceptable especially for a brand like BMW. Very Disappointing experience. Update: Dana from BMW called the next day. He listen to my complaint, did not make excuses, gave what I felt was a sincere apology and offered to make it right. I dropped my car off for the 2nd time and recieved the attention, respect and service I had expected from BMW. Thank you Dana

    I know every situation may be different. Here's my story. If I could give them 10+ stars, I would…read more I needed repairs done on my silver 328SI coupe. My service advisor was Jesse S. From beginning to end, the experience was excellent. I did have a warranty on my automobile, but Jesse still had a go out of his way to work with the third-party warranty service to get my repairs approved. He placed several calls to the warranty company and then had to work with the warranty service inspector. He never gave up, he worked diligently on my behalf and he kept me informed every step of the way. It even appears to me that my car was also washed and detailed, couldn't be happier with the outcome. Thank you BMW of West Springfield and thank you Jesse. Keep up your good work.

    Union Street Auto Sales - Transmissions light! While on the highway

    Union Street Auto Sales

    (8 reviews)

    For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

    Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till…read moreMonday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems

    Bertera Chrysler Jeep Dodge Ram

    Bertera Chrysler Jeep Dodge Ram

    (77 reviews)

    I purchased a vehicle at another dealership and was told it was in warranty so I brought my vehicle…read morein for a diagnostic and I was charged a fee no big deal but they did not address all of the issues. I asked for the issues to be addressed that I had reported and then they said it would be another diagnostic fee. How is it my fault that the issues weren't handled the first time. Then I filed a complaint in which they decided to look at the other issue without charging the diagnostic fee I said I would think about it. During that conversation the operations director stated if it's not covered under warranty we will charge you and I will be more than happy to take your money....seriously?!?!?! I few days later he called back and said I will refund you the diagnostic fee but you can't bring your vehicle back to any of our dealerships when I asked why he said I don't have to give you a reason. Now granted I didn't buy the car there but you have squashed any future business from myself and any of my family and we have 5 people in our family that drive. Nice you reap what you sow. Best of luck with the consumer advocacy agencies....

    Communication across the team is AWFUL. I brought my Jeep in due to a Warranty issue and each time…read moresense it's gone down hill. No one seems to know what's going on. I myself have been in Sales for almost 10 years and if this was my team I would have words to say, because quite frankly it's unnaceptable. The service team worked on my Jeep for the day-I picked it up and all my personal belongings were thrown around-when I left my Jeep I thought just maybe I could trust that all my personal belongings under my blanket would be in safe keepings-I understand if things need to be moved slightly but to leave my Jeep the way it was left, absolutely ridiculous. Again was going to let it slide and not make a big deal because mistakes happen. Now for the cherry on top: I took my Jeep through a car wash a few days after my Jeep was in the shop and come to find our there was water leaking through the liftgate...that's never happened before. The liftgate is what the service department worked on; The team also left dirt all over my Jeep, never bothered to wipe anything down. It's pathetic if you ask me. I am always willing to leave positive reviews and truthfully, being in customer service and sales for so long, I am pretty lenient and understanding when it comes to most things. At this point I'm completely fed up with this Dealership. I have never liked working with Dealerships to begin with, the customer service is simply put a 1/10. Go Elsewhere. Do Not Reccomend.

    Bertera Mitsubishi - 2019 Mitsubishi Eclipse LE

    Bertera Mitsubishi

    (13 reviews)

    From start to finish this place treats you like family. I purchased my vehicle here last October…read moreand I can truly say that the entire experience was incredible. The sales manager is a respectful and courteous person who goes out of their way to get back to you and answer all of your questions. The service department is also respectful and helpful. Each time I have brought my car to get the oil change done, I am greeted like I have known them my entire life. I highly recommend purchasing a car from here. You will not be disappointed.

    Let's be honest... No one likes buying cars. But, we all have to... and we generally brace…read moreourselves for a miserable experience - comparable to a root canal or a debilitating headache. But, not at Bertera Mitsubishi. And not with Juliah as your sales associate. When my oldest child got his license, I dreaded the thought of purchasing another car. My search took me to many corners of New England and beyond (and West Springfield is 95 minutes from us), but, finding Bertera and being blessed to have Juliah as our advocate was truly transformative. The automotive industry suffers from many negative stigmas that are earned because of how they do their business. Imagine how refreshing it was to walk into a dealership and find a salesperson that redefines what the car buying experience should be. When it's time to buy another car, Juliah will be my first call, and if you are looking to change your car buying experience, Juliah should be your first call, too!

    Balise Lexus - car_dealers - Updated May 2026

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