"All that glitters isn't gold." I am writing this in the hopes that someone else sees it before they are as foolish as I was. In 2023, I found a 2016 Subaru Outback on the Balise website. Despite the two-hour drive, I felt confident purchasing from a "high-end" dealership, believing I was getting a safe, practical vehicle. With taxes and interest, the total came to approximately $25,000. Within just a few months, the car entered a continuous cycle of issues, most notably a disappearing oil supply that required constant top-offs. After spending $10,000 on repairs between a local mechanic and the Subaru dealership in Pittsfield (who I also consider a scam for leading me on with "remedies" that didn't work), it was finally deemed that the engine needed a full replacement. When I brought the car back to Balise Lexus, the experience was insulting: They wanted to charge me thousands just to pull the engine to "diagnose" what we already knew. Later, they charged me $200 to find a leak, then asked for another $200 for a diagnostic that should have been included in the first fee. They eventually quoted over $4,000 for work under the car. When I asked the Sales Manager about a trade-in since they sold me a car that clearly wasn't in working order, he was incredibly rude to my partner and me. It felt as though he was implying that because we weren't driving a Lexus, we weren't worth their time. We were talked down to as if we were a burden for asking how a car could fail so spectacularly in such a short time. The "high-end" name is an absolute illusion. They do not offer high-end service, and they certainly don't offer high-end solutions. As a single mother at the time, I didn't realize I should have bought an extended warranty, but I expected a baseline of integrity from a dealership like this. They offered me $3,000 for a car they sold me for $25,000 only two years ago, a car I've put an additional $10k into. I wasn't asking for a free car; I was asking them to take some responsibility for the POS they sold me, whether through a repair discount or a fair trade-in value. Instead, they offered me 50% less than what other dealerships have since offered for the trade. Shame on you, Balise Lexus. You sold me a lemon and treated me like a nuisance when I asked you to make it right. read more

Tom Ryan was our salesperson and displayed a remarkable amount of patience and kindness in a situation that was far from the usual. We are very appreciative. read more

I would definitely recommend Tom Ryan from Balise Lexus. My parents had referred us to him after their experience buying a Lexus from him years ago. When I showed up to the dealership yesterday he had 3 vehicles matching my criteria I had previously discussed with him waiting for us to see. He was extremely knowledgeable about the different components of the vehicles. I didn't feel like he was trying to steer me towards one car or another. I love my 2025 RAV4 XLE that I purchased. I would definitely recommend contacting Tom Ryan for an stress-free car shopping experience. read more

I purchased a RX350 in 2017. Had the vehicle serviced at Balise. For seven years the battery was good and not a problem. January of 2025 the battery was failing and I went to Balise for a new Battery. Fast forward to December 2, 2025 and the new battery failed. I had to get a jump start during a snow storm which was very inconvenient. I was able to get the vehicle to Balise and they refused to replace the battery that failed after 10 months. They claimed that the battery just needed a charge. My claim is that the original battery lasted seven years without a problem and the "supposed new" battery they installed only lasted 10 months. They offered no compensation and now I am stuck with a battery that can fail at random. Additionally, they insult your intelligence by blaming the problem you. read more

Made an appointment to see a Lexus that they confirmed was in stock. Drove to the appointment from another state and was told that it was being shipped from Wisconsin. Waste of my time and gas. The proceeded to get a lowball offer on my trade in. It was the lowest of all the dealers I went to by $2-4k. The sales person seemed to be nice though. Others were shady, just to get you in the dealership. read more

Jonathan Hernandez and staff were very hospitable and did not hassle about pricing throughout test driving or shopping like traditional dealerships. Plenty of cars on the lot to test drive (I drove 3 different vehicles) and ask about specials. Will be coming here for service! read more

Balise Lexus - Car Dealers Near Me - West Springfield, Massachusetts

Don't do business with Balise! Recently my 2022 RX350 went in for 15k service. They gave me a loner car & the tire went flat. They charged me ~$500 to replace the tire! They even charged me labor! You'd think buying a $50k + car would mean something. But apparently not. I'll never buy or get service from them again! read more

Despite the fact that Balise is a clear 36 miles out of my way (from my dad's in CT) -- and the fact that I purchased and have serviced my car for the last year & change at Hoffman in East Hartford -- I will now be crossing state lines into MA for future services on my '10 IS350. Their coupon is what brought me there - and I'm well aware that their intentions were to convert other Hoffman loyalists. But hey, what a deal. Bringing in a new, unwrapped toy (for toys for tots) valued at $15 or more (I brought in a $30 something RC car that has the slim body and wheels big enough so that it can drive upside down - something I would want if I was a kid) gave me, at no cost: - Complete Winterization ($90) - Full Interior / Exterior Detail ($169) - Loaner for the day ($ money) I usually associate the Springfield / Holyoke area with phrases like "don't want to go there" and "the bus station is sketchy" and "is it time for the big E already?" but Balise is located on a relatively nice stretch of road, pretty close to the Holyoke Mall. The size is nearly that of Sewell Lexus in Dallas (massive) and they are clearly more aptly staffed than Hoffman. My service guy was Joe, and he took great care of me, despite the fact that I was getting everything done for the price of...on the house. On top of everything I was getting done, he asked if there was anything else I needed - so I challenged him to get rid of this annoying dashboard squeak that Hoffman was unable to fix even after three tries. Also, I need a new front tire, as it is the only one with all 41,400 original miles on it. Tire - ordered. Price - cheaper than tirerack. Squeak? Gone. They took apart my dashboard and re-felted a bunch of squeak-prone areas. It took an extra day, but I had a loaner, so I didn't really care. In the process, Joe called me several times to update me on everything - which I really did appreciate. As far as purchasing a new car there, it seems like they have a lot of inventory (I saw several 350's on the lot, Hoffman had to order mine since they didn't regularly stock the RWD guy) and everyone I met there was extremely pleasant. It's also important to me that my car hangs out indoors as much as possible - and their service bay is oversized to the point where they can safely park 12+ cars and still have room to move others in and out of service. I don't think mine ever went outside after I dropped it off. So, they sold me. Nice people, great service, and it seems like they really like keeping their customers happy. I am going back today to get the tire put on (they had to order it) and have no issue that this event will be no less than 70 miles roundtrip. I believe I will take this opportunity to pack my gym bag and check out the Springfield LA Fitness that now resides in the old basketball hall of fame. read more

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Exceptional service from very qualified and experienced mechanics who have been with the company for a long time. Proof of stability and consistency of work. They pamper customers with free amenities such as a well stocked food bar complete with sandwiches/ pastries and hot or cold beverages. They're never stingy with providing you with a loaner car if need arises or a courtesy van for drop off / pick up while your car is being serviced . The staff is always courteous and respectful and the customer service personnel have their own offices for privacy . The outside bay where one drives thru and parks the car inside can accommodate a lot of cars in one time is very state of the art . read more

My appointment was 11am today for synthetic oil change. Was told by advisor that they are washing the car 30 mins ago 2 hours on the dot has passed and I'm still waiting for my car :( read more

I purchased a 2016 Ford Mustang from the folks at Belise Lexus 2 weeks ago. She was there as she was a trade in with less than 9000 miles on her. My sales person was Barbara Spear who was very friendly and kept me in the loop as to requirements to get registration and purchase done in Mass ( I drove in from CT) I paid what they were asking for the vehicle as I had already done my homework on the value of the vehicle and their price was spot on. The business manager who we saw was Bill Gryszkiewicz who was friendly and on-point with documents (no mysterious charges here) and didn't try to hard sell us on any add ons or extras. Great job folks...I even got a small check back in the mail as there was an overage on the reg fees.....which I never would have even know about . Kudos! read more

last Saturday I went to get a Lexus RX 350 F sport. At first, the salesman told me that the car had a 360 camera and was fully functional when I went home to see the car again, it was not like they said I was really disappointed. car sale this place. When receiving the car, the instructor uses the car function quickly and then goes without conscientiousness in general this place is not trusted read more

I went in for my 10k factory check up. Luckily the 10k checkup is complementary, so the service was free. The guy who did our service was very efficient and got us in and out fast. The waiting area has some donuts, snacks, soda, and coffee. There's also some computers and TVs for entertainment. I love that the car service guys have their own office. It's a nice touch. Possibly the nicest service I've had ever. Every service comes with a free car wash. (Which they did a fantastic job on...my car was sparkling clean- it almost looked waxed!) read more

Someone removed my original review to which the dealership responded dat some1 will call me. That was mid-Feb. Its end of April. No one called. tehn i find my review tampered with. posting my original review bk. This review is based on our experience on 12/31/2019. We v already leased a lexus from them but i still feel i should write about the experience for benefit of others. VERY RUDE CONDESCNEDING SERVICE FROM THE GENTLEMAN WHO SAT BEHIND EDWIN ON 12/31 AND ALEESHA PETERS. IF YOU CANNOT ANSWER QUESTIONS ITS YOUR SHORT COMING. FIX THAT. LEARN TO TALK POLITELY. DONT BE FAKE. We worked with Aleesha for a car to lease. The monthly amount was $xx3.99 After coming back i mailed Aleesha if its possible 2 shave off that $3.99 & mentioned clearly dat it doesnt change our decision in getting the lease. We were out d whole day so i didn't check emails. Later i noticed email 4m her saying quite rudely that dey cannot go down and if she shd go ahead. I ignored the rudeness & told her clearly dat i never asked her 2 nt go 4wd. 2 days pass &whn we didnt hear bk nythng my bf called & left VMs & i did an online chat whr she cannot confirm whn we will hear back 4m Aleesha 2 whch i said why have d chat option. This shd b a sign 4 balise lexus 2 improve chat option if its 2help customers. If its an automated line, mention dat at the start its a robot & will give info only whats avail. We gt a call back and finally on 12/31 got the date to pick up d car. Aleesha specifically mentioned dat she won't b available and 2 look 4 Rodney when we come in at 9 AM. We didnt v car so we called UBER at 8:30 & d drivers kept cancelling. we noticed we were going 2reach at 9:45 when we finally gt d ride. Just when we were about 2call, we got d call from Rodney & we told him. Not even once anyone mentioned we might v2 reschedule apt as we were getting late. So we reach Lexus Balise and we met Rodney. He took us to the last cabin behind where Aleesha & Edwin seats. I dont remember the gentleman's name but i believe it was Bill. Whoever sat at the last cabin behind Edwin on 12/31 morning - stay away from him. HE IS A VERY CONDESCENDING RUDE MAN WHO DOESNT KNOW HOW TO TALK In the beginning he was trying 2sell us extra packages. We said no. He said "what didnt u like in d package" Well then i thght okay lets understand wht d package is about. Now i already had an experience of leasing b4. I asked him d part number & i can c how much it costs outside & how much is d package for and then it will make sense to us if its worth buying. To this he said one tire will cost $1000. He can get us the cost from parts department. I said okay. When he got the cost it was $500. Mind you all this time he was talking very rudely. I think his ego got hurt that how a lady is so knowledgeable. Anyways then we told him we would like to read the agmnt if they can show us where its written that we have to buy all the 4 tires of same brand as 2 what is there now. I understand it has 2b same specification but same brand? He obviously cudnt show. He got up from his desk and said he CANNOT DO BUSINESS WITH US. Now this is where we really wanted 2get up & sue him 4 his misdemeanor but we are better than him so gave him a benefit of doubt and wanted 2 speak 2 his manager. Now do remember he told coz we are late he has an apmnt right at 11 in that office (it was about 10 at that time) so he cannot give us anymore time. we were there till 12, no 1 came. We met with Brian Shepard. To start with he was v rude. He brought up d email convo with Aleesha saying dat we had a bad start!!!! how fake ru Aleesha!! Mind u she was in office that day which she previously said she wudnt b. Brian also cudnt show us where its written that we need 2buy all 4tires of same brand. we were so offended that we just went ahead & took d said package whch increased our monthly by $50 & went ahead. Brian tried apologizing but dat behavior cannot b apologized. He even gave us a rental 2go & take care of some business whch was needed. I will never go back 2 Balise Lexus. i dont know if he was racist or his ego got hurt but whole behavior is so fake. Stay away from Aleesha Peters and the gentleman who sits behind Edwin (i think its Bill). read more

I only have one thing to say, ZERO customer service! We were ready to buy a used Lexus, w/very minor damage, and the salespeople would not budge on the price, never asked us how they could help us get into that car, never asked if we were there because of just that car, or even asked any questions to see if they could assist with anything! Short of finding the keys and putting plastic covers on the seats for a test drive the salesman was useless. When asked to discuss with a manager still only got a hard NO without asking any other questions. We may have bought new if the incentives were good enough - but no one ever asked, we were not locked into to anything going in. They lost our business! I wish all others have a better experience than we had, just awful!! read more

If you are thinking about purchasing a Lexus, do not hesitate to go to Balise Lexus in West Springfield, MA. Ed Ladika was my salesman and he was without a doubt, the best car sales person I have ever used. Ed was there to make sure I walked out with the car that I wanted and worked with me to give me the best price! Ed was polished, profesional, and not pushy! Bill Grzyciewicz, the business manager was amazing when I went in to sign my paperwork. Bill was friendly and professional. Ronnie, from guest services was patient and thorough as she gave me a lesson on how to work my new hi-tech RX350. I love my new car and I am grateful to these 3 individuals for making this a truly amazing experience. Liliana Giusto read more

My wife and I have been loyal customers of Balise for many years; having purchased or leased many vehicles. Although all Balise employees we've come in contact with deserve our compliments, one in particular is exemplary. Adam Dziewit at Balise Lexus is the epitome of a professional. He is consistently friendly, courteous, understanding, helpful, and always honest. He is a true credit to the Balise organization. Quite frankly, if our last name were Balise, Adam could not have treated us better. Sumner D. Gilman, President Economy Insurance Agency, Inc. Thrifty Financial Services, Inc. read more

Purchased a Certified Lexus RX350, assuming everything was taken care of during the CPO checklist. Know one during our negotiation or our three trips to the dealership could produce the checklist for us to review. Purchased in good faith on their word. Fast forward to our first service (5000 miles) and we need new brakes and tires. WRONG WRONG WRONG! Bad way of doing business and you won't get us again! read more

Purchasing our new car was a very painless experience. Ed Ladika and all of the staff were great. I would definitely recommend Balise Lexus. Thank you! read more

I went to this dealer to purchase a car I found on line. It was most of what I wanted and I was willing to look at it and possibly purchase today. My trade in is fully loaded with low mileage and has a NADA value of over $7,000 retail price, plus trade in value of more than $5,000. They offered me $1,000 for my trade. I put more in the tires and brakes in the past year. I can't think of an option my car doesn't have. I went to Bertera down the street and they offered me $5,400 for the same car that Belise only wanted to give me $1,000 for. No thank you. You can get rich off of someone else. If you want to insult your customers, don't make me wait an hour to do it. This is my first time in this dealer and it will certainly be my last. read more

I brought my car here to get a second opinion on repairs needed for my car to pass state inspection. After comparing estimates, Balise's repair costs were much lower than the smaller shop I went to because they did not quote me on unnecessary work. They were pleasant to deal with and took care of the repairs quickly. I was also pleased with the courtesy car they loaned me while the repairs were being done. Will come here again. read more

Purchased a used 2014 Toyota RAV4 from this dealer vehicle was more than what was advertised as very clean and salesman was very good . Need to see this guy. Edward Ladika straight forward with you. Dealership was very clean and everyone there always greeted you and made sure you where being helped . Plus got a nice snack bar . read more

Jim Pirro was over the top helpful throughout the whole process! Thanks for going so out of your way, being so accommodating and the exceptional service! Laurie K read more

Just bought our 6th Lexus from Balise. Outstanding buying experience. Jim Maiolo is a no pressure consummate professional sales person. Bill Gryszkiewicz business manager made the paperwork experience very pleasurable. Ronasia Crandol the technology specialist was very patient and very helpful explaining all the overwhelming technology.The service people: Joe,Adam,Paul and John are all the best of the best. Always treat me so special. read more

I look forward to going to balise lexus... I love the staff.. My favorite person to see is Barbra Spear... I'm on my 3rd and 4th lexus and I had Barb as my sales person each time, she's wonderful and so is Noah. Everyone should buy there vehicles there. Its a great experience and you build relationships with the crew..... read more

Even though I didn't purchase a vehicle from them it was by far the best experience I have had this far while looking for a car. The sales person was honest and respected my time. Great job! read more

Last year July I bought a used BMW X5 form this dealer. I saw this vehicle at cars.com and I love it. I call the dealership and the call was transfer to a female sales personal. I gave her a deposit on the phone. I finally went to see what I am paying for, there was a lot of problems with the vehicle that I asked to speak to someone about these issues. My cousin and I were treated with disrespectful and it was not pretty at all. I still went ahead and bought the vehicle because of the price. Since then I have had my vehicle in the shop almost every month with problems. After eight of the purchase I still have problem with the vehicle. I will advise all to be careful when using this company for your further purchase. read more

Susan B I really wasn't ready to sell my 09 IS 250 until I saw my new IS 250. It is just fabulous and so much more lux! A special thanks to Jim Maiolo for the great service and to everyone who made our buying experience a pleasure. read more

My husband and I recently purchased our first Lexus from Balise Lexus and had an excellent experience. We have been to several other dealerships in the past for new and used cars and SUV's and it has always been a stressful experience. I was honestly not looking forward to going there but I really wanted to look at and test drive a new Lexus ES350. We were immediately greated by Barbara Spear who was so pleasant and easy to work with. No pressure, no hassling at all. We test drove an ES350 and fell in love. We were offered a competitive lease rate and a great trade in value for my husbands old car and the deal was finalized within minutes. We came back a few days later to meet with Barbara again and finalize the transaction. We had another very pleasant experience with Bill Gryszkiewicz, the Business Manager, whom with sat with to sign the paperwork. He explained everything to us in regards to the lease we signed and happily answered any questions we had. We then were taken through a tutorial with another young lady that showed us how to use the amazing features and options that the vehicle has. She was very patient and thorough making sure we understood one feature before she moved on to the next. Barbara checked back in on us to make sure we understood everything one more time and then double checked to make sure we had everything out of my husband's car that we were trading in. She went above and beyond as our salesperson and even reached out a few days ago to make sure we were happy with the car. I love our new Lexus and am extremely happy with the service we received during the purchase. read more

Turned in a lease after three years,would not help me on any paperwork concerning financial concerns ie rebate on excise tax ,felt like I left the family and got kicked out the door.Doesnt leave you with a good taste.in your mouth to go back!To be fair the snack bar ain't bad read more

Best car-buying experience of a lifetime. No hassle--only thoughtful, honest salesmanship plus a terrific trade-in deal on my old vehicle. Highly recommend this dealer. read more

Our 14 years relationship with Balise Lexus has a reason..SERVICE..This is the foundation, the very backbone of this successful dealership. Paul Sowa, John Vanderscoff, and their team have a dedication to excellence rare in this business. May this continue. read more

My experience at Balise Lexus was wonderful, from the time I walked into the dealership, until I gave Kate a hug before I drove off in my new car! Everyone at the dealership I encountered made me feel at home, I was buying a used car and I was not buying a Lexus at this time, but I was their priority every time I stepped into the dealership. Kate made the experience seamless, I never had to worry about anything, she took care of every detail from start to finish! Best car buying experience I have ever had! She really cared about what I needed and what I was looking for :) read more

I was in the market to buy or lease a new car and decided to stop into Balise Lexus and boy am i glad that I did. Talk about world class service.Its starts with a pleasant greeting from the woman at the counter in the middle of the showroom and then continued with the salesperson who handled the sales deal with me.No high pressure...just talked about the benefits of owning a Lexus and then let the driving experience do the rest! Throw in the atmosphere in the building itself...the lounge is awesome! I would highly recommend Balise and the salesperson(Kate) specifically to anyone who is in the market for a new vehicle. read more