Bought a car from Balise last week. Great experience end to end. Clear and fair dealing - no…read moreshadiness like we encountered at other local Hyundai dealers. Mark helped us and we were in and out with our new car in under 2 hours. We showed them a better offer from a local dealer and they beat it by $400. We took our two little kids and everyone was super nice for them and we appreciated the play area and snacks. If you are shopping Hyundai in the area, this is your dealer.

Imagine getting charged for parts and services and not having those services or parts even…read morereplaced. Absolute FRAUD!!! I wouldn't trust them to even do an oil change. AGAIN FRAUD! And don't get me started on these arrogant "service advisors" who don't know nuts from screws.

Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are

Bought a 99 corvette from Phil,…read more Phil is possibly the nicest and most honest car dealer I've ever bought from. Between keeping the vehicle for two weeks while I came up with the funds to helping with any an all issues that come up. I highly recommend this dealership over any and all dealerships in western mass.

I was looking for a particular car and was searching through Car Gurus and other sites when Pat's…read moreAuto Sales in West Springfield, MA came up with the exact car I was looking for. I live in Mission Viejo, CA so I left a message and also called the next morning to find out a little more about the car. Philip answered the phone and was very knowledgable and answered all my questions. I offered a reasonable bid on the car and he countered me which I accepted. I sent them a deposit and them a money transfer. The whole process was flawless. Eileen in the office was super nice and had all the paperwork to me in no time. What a great place to buy a car. I am awaiting the transporter's delivery!

Holy moly don't know how to start, bough a vehicle from then, and from day 1 I noticed back bumper…read morewas a bit off, when next day and he said we crash the car... Blind spot keep getting disabled and I when back and they didn't want to fix it. Never again, has been a year and the person the recommended us, still waiting for the $100 recommendation money... Please avoid this car dealership at all cost!!!

Lied to my employee about what I said, and almost got him FIRED…read more These guys asked my employee when he could be off work one day, so he could come to their dealership and do a deal with them. My employee said, "On this day the earliest I can be off work is 2pm, but I might have to work after that as well." THIS DEALERSHIP SENT MY EMPLOYEE A TEXT THAT SAID, "I TALKED TO YOUR BOSS AND YOU CAN LEAVE AT 2PM TODAY!!" Of course they never talked to me. What kind of dealership talks to your boss for you? I wouldn't even accept a phone call from them let alone actually discuss my employee's time off with a total stranger. I got in touch with this dealership and they said "oh that message was for someone else". Really? Then whos boss did you talk to then, and the time just HAPPENED to be 2pm, the exact same time my employee told you? Definitely a lie. Then they told me that the message had not been sent by an employee, but BY THE ACTUAL OWNER OF THE COMPANY!!! So this behavior goes straight to the very top, this is how they do business. My employee is smarter than these guys, but if he had fallen for their lies and left work at 2pm because he believed I said it was okay, he could have been fired. Now he's got a new car payment and no job!! Awesome, that is the position they tried to put this man in. LIARS from the very top of the company all the way down, they don't care about you and they will even get you fired if they think it will sell a car for them! I have screenshots, they speak for themselves. This occurred at the Westfield branch, but given that it was the Owner himself sending these lying and dangerous texts to my employee, I will be posting this review on every branch I find.

Chris and Ira are professionals and know how to get the job done well! You will purchase à quality…read morevehicle at a reasonable price. They will assist with all details, easy! I wouldn't buy a car anywhere else!

THE BEST car buying experience…read more I had only bought from a big dealer or CarMax prior to this car buying experience, but decided to trust my many friends that have bought cars from the Auto Sales Center and give it a try. Boy, am I glad I did! Ira asked what I was looking for and obviously listened because he found exactly what I wanted at the exactly the right price point. He was very transparent about the deal, charged NO FEES, and spent time going over the car with me before I left the lot. The cherry on top? He took a picture of the vehicle in the showroom with a bow on top and then sent a beautiful card thanking us for buying from him with a picture of the car inside. What a wonderful, personalized encounter. I will never buy anywhere else! Thank you Ira, Chris, and Mary for such a wonderful experience!

These people are crooks and frauds !! They over charged me for a 2006 Toyota(as is)for $7341.25 on…read moreOctober 13 they took my money and they said they would fix the bumper,front windshield(Trevor said appt by Payless on Oct.16), put new brakes,tires, and rotors, new battery, fix the seat belts,etc. it took them over a month to fix the windshield alone. After 3 weeks I said I want my money back I can't keep waiting for a car that they don't want to fix and Diane then fraudulently/illegally registered the car under name without a bill of sale or even a title all because they didn't want to give me my money back. Nov.15 I finally get the car; seat belts don't click (only driver), windshield still broken, car making weird noises while driving, turning off and turning on, car shaking really bad especially on reverse, while driving, at a stop sign,CD player doesn't work, Bluetooth doesn't work,lights are out, speakers are practically blown, battery keeps going out causing clock to reset,middle arm rest is broken,tires are shit so is the spare (14 psi), breaks has a weird movement like a pause like of it got stuck half way! which is a safety hazard, they gave me the car with only a quart of gas. Hood will only close if you slam it.Trevor, Diane, the fat old lady that sits by the bathroom, and the fat older guy with glasses like to gang up on you, give a lot of attitude,scream,shout, and act like they're the victim . These bamboons didn't even know the lemon law (they had to Google the shit) or how to sell a car but want to brag about being in business for 43 years. I was told I have a warrenty of 30 days 100 miles but I have to drive the car for 100 miles before getting it inspected because of the new battery when I told them I'm driving 2 miles a day that's impossible and doesn't make sense they got mad and the screaming and jumping around like toddlers started again oh i don't care whatever, whatever not my problem that's yours it's your car now while he rolled his eyes like a teenager on her period(is what I got). I have 4 co workers that vouched for them but I guess how I'm not white this is the reason I'm the only one dealing with this shit storm of morons. The mechanic is even worse he gets offend because you question his work and acts like his youtube diploma is the best work.

Huge Thank you to Trevor from Chris auto sales! Very friendly, knowledgeable, and caring when it…read morecame to my needs and wants for my next vehicle! I absolutely love my new Ford explorer! If your looking for your next SUV or Car stop in and see for yourself! You won't be disappointed! Thank you Chris Auto Sales!!

Helpful even After 7 months of owning it! Checks over his car too as of 2022 nice people to work…read morewith

Bought a Nissan Sentra there took it to get expected and didn't pass so brought it back to them and…read moreit passed for some reason. Already had to replace rotors/brakes Less than a year having this car already to put $4000 into the car and didn't even pay it off yet. The front strut and control arm had to replace plus cross member engine frame to the axle. I honestly hate this car. Right when I drove it off the lot it already gave me problems. I wouldn't go back there. Yes the cars are cheap but not good quality.

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Great buying experience! I was shopping for my daughter and found a car of interest on Carfax.com…read morefrom Union St Auto Sales. Within an hour from inquiring, I got a response that the CX-5 was available. I decided to check it out a few days later. Charles was friendly and knowledgeable, not pushy at all. The car was ready and waiting for me to look at. I decided to drive it and did not buy that day just to consider options - no problem. Went back 2 weeks later and bought the car for a fair price. Paperwork and delivery was all efficient and communication excellent. No games! I also worked with Josh, who is Charles' partner, and he was equally helpful. The car is great, had 1 owner, no accidents, was well cared for, etc. I hesitated mainly over the mileage but in the end the Mazda CX-5 is perfect. I would go back again to look for a used car. Very pleased with the experience overall! Thank you!