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    Ludlow Auto Sales

    5.0 (1 review)
    Closed • 9:00 am - 3:00 pm

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    13 years ago

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    Lia Toyota Of Wilbraham - Easy to miss if you're not looking for it

    Lia Toyota Of Wilbraham

    (79 reviews)

    In the past the wait times for an oil change were very long 2-3 hours. Today only took an hour so…read moreI see they are working to improve their services which is great.

    This is the first time I've ever taken the time to write a review, because I have plenty of other…read morethings to accomplish. Unfortunately, my experience with Lia Toyota of Wilbraham was frustrating enough that I feel compelled to warn other customers. I found a Toyota at this dealership that I wanted to purchase. I live in Connecticut, and before completing the purchase I was assured that transferring the registration from Massachusetts to Connecticut would not be an issue. Unfortunately, it became a major issue. It took the dealership 12 days to complete the registration correctly. During that time, I was told by Alek Godlew, the dealership's General Manager, that I needed to provide an additional $2,300 to cover taxes and registration costs--costs I had already provided to the dealership. I was told this was necessary because the dealership supposedly had only one credit card that employees could use to register vehicles, and that card was unavailable. I was told the $2,300 would be reimbursed to me within approximately a week. Given the difficulties and conflicting information I had already experienced, I had little confidence that this would happen. At the conclusion of the transaction, the dealership actually owes me money. It has now been more than a week, and I still have not received the check I was told I would receive. Emails to the business manager and to Riley Campbell, Godlew's supervisor, have gone unanswered. The entire experience has been extremely frustrating and has left me with a complete lack of confidence in how this dealership handled my purchase and registration. Based on my experience, I would not do business with Lia Toyota of Wilbraham again. I strongly recommend that anyone thinking of purchasing a vehicle from them--especially an out-of-state buyer-- to find another Toyota.

    Ludlow Auto Sales - car_dealers - Updated October 2026

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