It was time for a safer, more reliable car, and I couldn't be happier with the team at Thrifty Car Sales in Westfield, MA for their excellent above and beyond service. Seriously, if you're in the Northeast, and need a car, they treat you like family. I purchased a 2021 Hyundai Tucson all before work at 11. They had me in and out in an hour and a half, and even came in early before they opened to help me out! You will not be disappointed with Mike and his team! read more

Thrifty Car Sales - My brand new (to me) Hyundai Tuscon! - Car Dealers Near Me - Westfield, Massachusetts

had my car for 2 1/2 years , engine is broken now and i still owe on it . shady shady shady ..

I want to say that this is by far the best dealer I've ever been to. Chris and mike were so helpful helping me buy my Jeep wrangler. Chris was knowledgeable and had the answer to literally every question. From top to bottom this is a top notch place. I even got to meet the owner Dave and he also owns a Jeep and showed me some cool things that I did not know because this is my first Jeep. Bruce was helpful with the financing which I was worried about. Would recommend to all my friends and family. read more

Thrifty Car Sales - my new Jeep!! - Car Dealers Near Me - Westfield, Massachusetts

ust had a great experience with Chris B, a salesman at Thrifty Car Sales in Westfield Ma. Chris B was so very knowledgeable, smart, and helpful. He assisted me in choosing which vehicle would be best for me, and my kids. I highly recommend Chris B and Thrifty if you are unsure where to go. Thank you Chris, you are a lifesaver! Not to mention very handsome! Thank you, Thank you, Thank you!! read more

Horrible experience. Do not buy from this dealer unless you want to be lied to, have service fraud, humiliate you, disrespect you, discriminate against you, do not honor the used car warranty and refuses to pay for repairs. Absolutely horrific experience. read more

Lied to my employee about what I said, and almost got him FIRED. These guys asked my employee when he could be off work one day, so he could come to their dealership and do a deal with them. My employee said, "On this day the earliest I can be off work is 2pm, but I might have to work after that as well." THIS DEALERSHIP SENT MY EMPLOYEE A TEXT THAT SAID, "I TALKED TO YOUR BOSS AND YOU CAN LEAVE AT 2PM TODAY!!" Of course they never talked to me. What kind of dealership talks to your boss for you? I wouldn't even accept a phone call from them let alone actually discuss my employee's time off with a total stranger. I got in touch with this dealership and they said "oh that message was for someone else". Really? Then whos boss did you talk to then, and the time just HAPPENED to be 2pm, the exact same time my employee told you? Definitely a lie. Then they told me that the message had not been sent by an employee, but BY THE ACTUAL OWNER OF THE COMPANY!!! So this behavior goes straight to the very top, this is how they do business. My employee is smarter than these guys, but if he had fallen for their lies and left work at 2pm because he believed I said it was okay, he could have been fired. Now he's got a new car payment and no job!! Awesome, that is the position they tried to put this man in. LIARS from the very top of the company all the way down, they don't care about you and they will even get you fired if they think it will sell a car for them! I've attached screenshots. This occurred at the Westfield branch, but given that it was the Owner himself sending these lying and dangerous texts to my employee, I will be posting this review on every branch I find. read more

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I'm a mechanic, and we all heard rumors and horror stories of "used car salesmen" or "dealerships" today I finalized a purchase for a pickup truck, Michael DuBour was the sales specialist who helped me along the way, he went absolutely above and beyond to help with financing and setting everything up. I can say with confidence this place has renewed my faith in this industry with used car sales. This is my new recommendation for all my clientele who may be in the market for new cars. read more

I went for a long time without automobile approximately six months I held off waiting to see what I could do trying to rebuild my credit. I got a call the other day from Mike. He said I was approved to come on in. Took a chance today and went in and even though, I have troubled credit it still happened. He got me into a 2021 the newest car I've had since being a car owner appreciate thank you Mike and thrifty's. Thanks Joanne read more

After having my car totaled, went to a few dealerships but none of them were willing to work with my average credit score. I was able to find a similar vehicle with a similar payment . Mike made the whole process easy and stress free and I didn't have the spend the whole day there read more

My whole family has bought cars here and I'm about to purchase another one! Mike is the best!!

My wife and I have purchased 3 vehicles from them. We dealt with Michael each time, he was a great help got us good financing and a good deal on our trade ins. I would highly recommend them for anyone looking for a used car. read more

We have purchased a 2012 Camry from Andrew a few years back and just recently purchased an Acura MDX from Molly. Both times we were happy with both the cars and the service we received from Thrifty. The prices and services were great. My son is looking for an SUV and I had him call Thrifty. They are working with him to find the car that works for him. We will be back at Thrifty soon looking for another car! read more

I did not have the greatest credit as was worried about getting financing for a car. Mike and the staff at Thrifty made the whole process a pleasure and I got the car and payments I wanted. Would highly recommend!! read more

Definitely felt pressured into buying a car. I was offered an extremely low offer on my car, and I said "No, I can't afford that" and walked away. But, since I was there with a friend who was also buying a car I was stuck waiting for her and I was pulled back into the office 3 times and I am ashamed to admit I cracked under the pressure and accepted a terrible deal. And the worst part, this was my 2nd time (and last!) buying a car from them, and they couldn't even fill my gas tank! Mike took it to get gas and he only put about $10-$15 in... would've thought loyalty would mean something, apparently not at this dealership. read more

My husband put a down payment on a car and unfortunately passed away the next day. They gave me back the deposit LESS $350. Not sure why and was too upset to argue. They said they didn't have to give the deposit back it was non refundable. Had to wait over a week for refund. The overall buying experience was scammy to begin with when they said my interest rate would be X ONLY if I paid the 3k warranty which I declined and they tried to say it was a bank requirement. And the owner was friends with the bank president so we could keep that rate and decline the warranty. Should have walked at that point. Later learned that's a typical car scam. The people were nice people who work at a bad place. read more

If you want to shop for a car without that "ugh, car shopping" feeling: you should be shopping here. Mike sold me my car following a few experiences with a big name area car dealer that left a bad taste in my mouth, and this place is everything you want a shopping experience to be: knowledgeable, enthusiastic without any applied pressure, and they really go above and beyond with their customer service. My mom and both my brothers have purchased cars here, and said the same. This place is a truly great hidden gem that deserves more attention. "Wave to you when you pull in because they remember your name, not just what they sold you" great. "Small town charm we wax nostalgic about in commercials" great. The extended warranties available mean you are no longer tied to a single location service contract, the sales team is phenomenal, and everything about the place will make you want to say, "oh, you need a car? Let me tell you where I went: Thrifty." read more

I purchased my 2015 Ford Fusion Energi with 22k miles from Molly Sandman at Thrifty Car Sales in Westfield. The experience was great, the car was great, and Molly was a terrific salesperson to work with. She was extremely knowledgeable about the car She even registered my car in CT even though they are in Mass. When I picked up the car, Molly wasn't there and Mike provided additional excellent service. I have had the car for 3 weeks and am averaging 91 MPG and am very happy with my purchase. One hurdle I had to get over was I had to provide the full payment while I was away on a business trip and being the first time I ever tried to wire funds it took several tries over several days. Molly and team were very patient with me during this process and helped me through it. As my wife's car is approaching its end of life , I look forward to purchasing my next car here as well. read more

What a great team to work with! Mike was a pleasure to work with through the whole buying process and Molly was great to chat with during my brief wait! Very seamless process and easy. Thank you again to the whole team at Thrifty!! read more

I recently visited the Westfield Location. My family has bought multiple vehicles from them and they are always in great condition. I visited the lot not fully committed to buying but Molly Sandman, my sales women, made everything so easy for me. She let me test drive multiple cars and helped me stay in my budget with no issues. My 2015 Jeep Latitude is beautiful and I couldn't be happier. She was patient and helped me with filling out all the paper work for the first time. She finalized everything very fast and I was able to drive off the lot in my new car! I wasn't even sure if I was going to be buying that day but I am so happy I decided to take a look! Thank you Molly for making the process pain free and getting me into a car I love and can afford! read more

We bought a 2014 Ford Fusion and drove over an hour to this spot from CT for their great pricing. However everything about our experience was great. From sales to delivery and requests that we had after delivery. Can't beat the people here and Owners. They care about the customers and want to make the experience a positive one from start to finish! Highly recommend. read more

Was looking for a specific model Audi which they had. Molly made the process very easy. We live about 90 miles from Thrifty Westfield. We were able to do everything in one trip. They handled the financing at a better rate than my bank, the car was in great condition and they have a registry of motor vehicles on site. Thanks again Molly and Thrifty!! read more

DO NOT BUY A VEHICLE HERE. Absolutely terrible customer service post-sale. No call backs, 'not my problem' attitude, run around given for weeks trying to have minor problems addressed. This dealership is terrible. The certified thrifty vehicle program is a complete farse. I can't stress enough, skip this place next time you are shopping for a used car. read more

I've gone to Thrifty in Westfield twice. Once for my first car, and then again when that car was totaled. Tony was great on the first purchase, but wasn't there for the second. I worked with Dan instead this time. He was also great. The whole process seemed expedited and he was very easy to keep in contact with. I would recommend thrifty and Dan to anyone looking for a good car and an acquiescent salesperson. Also, I love my car! read more

It was pleasure purchasing my car at Thrifty. I went in and told Mike what I was looking for and what my budget was and I got exactly what I wanted with great ease and with genuine consideration to my needs vs. Looking to just close a deal. A big thank you to Mike, Bruce, Kevin and Molly!!! read more

STAY AWAY!!! BEWARE!!!! This dealership does not operate in an ethical manner! They tried to sell me a car knowing the engine was not what I requested. I found out after the paperwork was signed, and now they are refusing to give back my deposit. read more

Bought a used 08 Ford Fusion here in 2010 when they first opened up. The car was previously an Enterprise Rental Car (I've confirmed this). 20,000 miles at the time. The dealership had posted an Ad on Craigslist which drew me to the dealership. When I arrived, they stated the price was an accident as the ad was run at their cost not their selling price. As I walked out the door they apologized and sold me the car for the price on Craigslist. I definitely got the car about $1,500 less than anywhere else. Not sure if there really was an ad mix up or if that was just bait but I got a good deal. It's 2015 now and the car has had nothing but normal maintenance. I'm up to 140,000 miles. read more

TERRIBLE, stay away, very rude and pushy. They advertise a price but will not honor it when you get there. There is no service area, warranty is suspicious. GO SOMEWHERE REPUTABLE Went to another local dealer 2 days later and bought 2 cars read more

I have used Thrifty Car Sales for the last 9 years. I would not shop anywhere else. The owners are honest and kind. My family has bought numerous cars (over 8) from them and they have always been good quality. They stand behind their product. Brian , David and Mike are easy to work with . read more

I was willing to travel a few hundred miles in order to find an MKZ at the price I wanted. Who knew I could do it from my own backyard? Thrifty located a 2015 at the price I wanted and ensured that it was in mint condition before I drove it off the lot. Molly, along with the entire sales force at Thrifty, were professional and accommodating, and they attended to every request or concern I had. I have had my car for over two months now, and I would not hesitate to return when I, or my family members, are ready to purchase another vehicle. I highly recommend them. read more

My experience with Thrifty in Westfield was great, my first purchase was a Toyota Avalon and it was a wonderful car. Great mileage, clean and one of the most reliable cars I've ever owned. The other purchase was a Lincoln MKX , again, served me very well. Not only a great inventory to choose from , but the customer service is there from start to end. So much so , I went back to work and told a colleague about my car and then explained there was a sleek CTS on the lot, he went down the next day and bought it! Took the car into retirement with him! The other great service is car-detailing, in my role at a university we had a need to have our fleet cars detailed, one in particular was in real need. By the time the cars were ready (quick turnaround time) they appeared to be brand new, not only clean but finished with great attention to detail. I recommend them all the way, a jewel in the community! read more

Just purchased my second vehicle from Thrifty. Each time was a great experience. My first vehicle helped me build up my credit so I could get the vehicle I really wanted. Bruce was a great help again. He even got it set up to have new leather with heated seats and a remote starter installed. Actually looking forward to the first cold morning this fall. Thank you Thrifty for all your help. read more

well, my wife picked up the car today i was surprised to see the guys really pulled through the car had no car mats i asked mike and bruce if they could get me some they said they will see if they can get some ,AND THEY DID IT,,only thing i wish they did was fill the gas tank on pick up of car ,,so to be fair they did 1 thing wrong,thanks again guys ! read more

Let me put it this way I wish I never pulled in the lot.I test drove a Optima with Mike and I felt the brakes were soft, he said well it stops OK.Within a week my mechanic found the front pads were at only 20%.You cant sell a used car with pads below 30%.The office manager said oh its a different brake system you have to get used to it.Long story short they did replace them after a bit of bickering and trying to get me to pay $100.00 and I hadn't owned the car a week. Two weeks later the starter died and I had to get it towed to Kia and have the starter replaced. Thrifty wouldn't help with a loner car saying they didn't have enough plates.The salesman said he had to call for a ride home because they didn't enough plates. OMG POOR salesman. They wouldn't return my calls for help with a rental.I missed one day of work and had to rent a car for two days.It wasn't Thriftys responsibility to help with rentals within the warranty period. Bottom line these guys suck and are NOT TO BE TRUSTED AT ANY COST. read more