I had a great experience at Elmwood Auto Dealer in Agawam MA. I think I got a very good used Mazda…read moreCX-5 at a fair price. Lori, the office manager, was extremely helpful in registering the car and helping to solve an electronic key issue with it. I live 3 hrs away, but it was worth the trip and they expedited things for me to make the transaction a positive experience. I would highly recommend them for a used car purchase. Ellie

Wow! Talk about a unique car-buying experience! There is literally NO pressure, NO gimmicks, NO…read morebait-and-switch...just good cars at good prices, with good people helping you out. We're from CT, so buying a car out-of-state for the 1st time was a little odd for me, but Melanie, Moe, and Raj make everything easy...and they stay so calm throughout the whole process (if purchasing a vehicle makes you nervous, this is a VERY GOOD thing). Long story short, we got a great car, at a great price, from honest people who care about their customers.

VERY happy with service here. I have found the Lincoln service to be top notch - they are timely,…read morehonest and helpful. This is my first Lincoln, and I would be inclined to buy another here when the time comes!

I am very disappointed with Sarat Ford and would not recommend buying a car from them. I recently…read morepurchased a 2024 Toyota Venza from them online due to a 2 hr driving distance. It was advertised to be in brand new condition, with low mileage, so I agreed to purchase it, based on the information and pictures the salesman provided. Later down the line in completing the sale, the salesman disclosed that there was a scrape on the rear quarter that hadn't been identified in the pics they sent me. They wanted to charge me an additional $600 to do the body work. I declined the repair because any other dealership I've bought from before, has always included ding and scrape repairs as part of the agreed upon sales price. When the car was delivered, it was raining, so I didn't inspect further. The next day, I noticed that there were also two small dents on the same side and rear which had never been disclosed by the salesman. I took the car to an auto body shop I trusted and was given an estimate of $1638.44 to repair everything. I communicated this to Brian Foley the Sales Manager along with a copy of the estimate. He eventually responded that they would reimburse me only $1000 towards the repair, which I reluctantly accepted, since I was already in for the $600 scrape. It has been over a month and no check from Sarat Ford. Brian Foley has not returned multiple voicemails and emails from me to find out what happened. I also complained through the Dealership website and got NO response! This is how they treat no-hassle, slam dunk, cash customers? BUYER BEWARE... these people are apparently not trustworthy to do business with!

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till…read moreMonday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems

Bought a 99 corvette from Phil,…read more Phil is possibly the nicest and most honest car dealer I've ever bought from. Between keeping the vehicle for two weeks while I came up with the funds to helping with any an all issues that come up. I highly recommend this dealership over any and all dealerships in western mass.

I was looking for a particular car and was searching through Car Gurus and other sites when Pat's…read moreAuto Sales in West Springfield, MA came up with the exact car I was looking for. I live in Mission Viejo, CA so I left a message and also called the next morning to find out a little more about the car. Philip answered the phone and was very knowledgable and answered all my questions. I offered a reasonable bid on the car and he countered me which I accepted. I sent them a deposit and them a money transfer. The whole process was flawless. Eileen in the office was super nice and had all the paperwork to me in no time. What a great place to buy a car. I am awaiting the transporter's delivery!

Walk in services , and it was really quick for changing 4 tires. Great service , I needed the tires…read morethat day and they were accommodating.

I called in on a Sunday for a low tire pressure issue. The associate was so kind and helpful…read moreproviding multiple times to stop in for a repair. They were able to identify the issue and repair my tire quickly. When it's time for another service or set of tires, I will absolutely return. I highly recommend this shop for your tire needs!

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

Inspector was so rude! I ask him to state inspection and TNC inspection and he wasn't be happy that…read moreand he failed my inspection for tire but my tire was new he had no idea about it. Not surprised. I went another place to show report and guess what, my car passed! He just been jerk for no reason. Don't deserve any single penny!

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

The quality of work is exceptional without having the burden of higher direct car dealer repair…read morecosts.

Great job....great price as always. Rear brake pads (finally went before I heard metal on…read moremetal).....what a difference $130 done!!! Yahoo!

Dwight was our salesman. He is extremely happy and approachable. He really tries his best for his…read morecustomers. He is constantly mindful of peoples time and will run to get things done quickly. However, syed (manager) was one of the most unprofessional and Rude sales people I have ever met. Most people in sales would try to sell to the customer. This guy, from the moment we stepped in, was rude, snarky, and disrespectful. We asking about information regarding fees, Syed stated, "I'm not done, wait until I'm done" after he had paused in his statement. He also said, "you cannot have a copy" of a document he was requesting my signature on. Regarding the fees, he told me that there is nowhere that is is listed in our documents and that "I would have to just trust him" (after he had already been rude and disrespectful!). On another note, despite the fact that he was rude and disrespectful to me, he did not treat my significant other with the same disrespect and rudeness. He still displayed some type of negative attitude towards us but it was not to the extent that he did towards me. If it wasn't for Dwight and his amazing customer service, and the pricing of the car, I wouldn't have made the sale simply for the rudeness I endured. Lastly, the finance manager was extremely funny and down to earth. He was very sociable and encouraged us to communicate with him rather than just business. He was extremely funny and would joke around. It seems like he understood when or when he could not joke. He had a great sense of humor and was very thorough!

Car has black paint streaks and damage to it, chrome cracked and bent on bumper, along with sensor…read morenot fixed aesthetically (which I was reassured would not happen) , is not in all the way and paint chipped around it, bouncing all over the place, like a boat going over rocky water, still clunking and barely stays on the road. Front end dipping and bouncing. I went to the dealer because I wanted the work done right. I've paid hundreds in rental fees and now will have to bring it somewhere else and pay again to get it fixed. I do not trust my car there after there is black paint marks all over it and a dent. Looks like they backed into something and hit the side and tailgate. Emailed, called and text and no follow up since April 15th.