The entire experience was amazing for me. It started with an inquiry online regarding a vehicle. I…read moresp w/ Daewood (sales person) to setup a day to visit the store. On that day Mo introduced me to Dave K. We went on a test drive and I submitted all my information to Dave. Dave introduced me to Ricardo A and he worked feverishly crunching numbers and making everything possible for me. After finalizing the sell, Ricardo introduced me to the Sam (manger) and my photo was taken with my dream car. I live in CT but this dealership will always be my favorite place to do business. Because of the TEAMWORK & knowledge of the staff at MBSpringfield, I am a proud owner of a 2025 Mercedes.

Mercedes-Benz of Springfield have the worst service department I have ever encountered, I have a…read more2005 Mercedes-Benz S500, I took it there four times for service, they overcharge you they price gouge, you supposed to listen to everything they tell you but they don't want to listen to nothing you have to say, the service department treat like was a bum off the street. I always get wrong parts, and a break things while they trying to figure out what's the problem is. They play favorites with their customers. They Rob the one who they know they can get away with, I'll never go back there, I turned that whole company over to God almighty to let him judge them. It's not even worth a star.

We have purchased a 2012 Camry from Andrew a few years back and just recently purchased an Acura…read moreMDX from Molly. Both times we were happy with both the cars and the service we received from Thrifty. The prices and services were great. My son is looking for an SUV and I had him call Thrifty. They are working with him to find the car that works for him. We will be back at Thrifty soon looking for another car!

It was time for a safer, more reliable car, and I couldn't be happier with the team at Thrifty Car…read moreSales in Westfield, MA for their excellent above and beyond service. Seriously, if you're in the Northeast, and need a car, they treat you like family. I purchased a 2021 Hyundai Tucson all before work at 11. They had me in and out in an hour and a half, and even came in early before they opened to help me out! You will not be disappointed with Mike and his team!

Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

Bought a car from Balise last week. Great experience end to end. Clear and fair dealing - no…read moreshadiness like we encountered at other local Hyundai dealers. Mark helped us and we were in and out with our new car in under 2 hours. We showed them a better offer from a local dealer and they beat it by $400. We took our two little kids and everyone was super nice for them and we appreciated the play area and snacks. If you are shopping Hyundai in the area, this is your dealer.

Imagine getting charged for parts and services and not having those services or parts even…read morereplaced. Absolute FRAUD!!! I wouldn't trust them to even do an oil change. AGAIN FRAUD! And don't get me started on these arrogant "service advisors" who don't know nuts from screws.

So on Saturdays I normally work dealership events And I must…read moresay Balise Mazda the women salesforce that they have down there is just a powerhouse and they are amazing. I was very impressed with how many people showed up for the event that they were holding that I was running and the loyalty to the sales women. They also had some salesmen but the three women really ruled the house of sales.. If I was ever looking for a Mazda I would definitely go visit Chantelli, Ashley and Callie

Brain and Irvin were extremely helpful and professional as we moved into a new lease…read more great service and product. thank you Ilo and Stephanie

These people are crooks and frauds !! They over charged me for a 2006 Toyota(as is)for $7341.25 on…read moreOctober 13 they took my money and they said they would fix the bumper,front windshield(Trevor said appt by Payless on Oct.16), put new brakes,tires, and rotors, new battery, fix the seat belts,etc. it took them over a month to fix the windshield alone. After 3 weeks I said I want my money back I can't keep waiting for a car that they don't want to fix and Diane then fraudulently/illegally registered the car under name without a bill of sale or even a title all because they didn't want to give me my money back. Nov.15 I finally get the car; seat belts don't click (only driver), windshield still broken, car making weird noises while driving, turning off and turning on, car shaking really bad especially on reverse, while driving, at a stop sign,CD player doesn't work, Bluetooth doesn't work,lights are out, speakers are practically blown, battery keeps going out causing clock to reset,middle arm rest is broken,tires are shit so is the spare (14 psi), breaks has a weird movement like a pause like of it got stuck half way! which is a safety hazard, they gave me the car with only a quart of gas. Hood will only close if you slam it.Trevor, Diane, the fat old lady that sits by the bathroom, and the fat older guy with glasses like to gang up on you, give a lot of attitude,scream,shout, and act like they're the victim . These bamboons didn't even know the lemon law (they had to Google the shit) or how to sell a car but want to brag about being in business for 43 years. I was told I have a warrenty of 30 days 100 miles but I have to drive the car for 100 miles before getting it inspected because of the new battery when I told them I'm driving 2 miles a day that's impossible and doesn't make sense they got mad and the screaming and jumping around like toddlers started again oh i don't care whatever, whatever not my problem that's yours it's your car now while he rolled his eyes like a teenager on her period(is what I got). I have 4 co workers that vouched for them but I guess how I'm not white this is the reason I'm the only one dealing with this shit storm of morons. The mechanic is even worse he gets offend because you question his work and acts like his youtube diploma is the best work.

Huge Thank you to Trevor from Chris auto sales! Very friendly, knowledgeable, and caring when it…read morecame to my needs and wants for my next vehicle! I absolutely love my new Ford explorer! If your looking for your next SUV or Car stop in and see for yourself! You won't be disappointed! Thank you Chris Auto Sales!!

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

Had a pleasure to work with Tom Ryan! He's been selling cars to my family for years and when it…read morecame time to purchase another, there's no doubt he's THE GUY. His knowledge, patience, expertise, attentiveness, kindness, and the ability to go above and beyond for his clients are qualities you want on your team! He not only sells you the best car, but the right car for you and your needs. My family will travel the additional miles to Springfield to have ALL our Lexus's services at Balise! I am absolutely in love with my RX 350 and will definitively do business and refer people to Tom Ryan always!

"All that glitters isn't gold." I am writing this in the…read morehopes that someone else sees it before they are as foolish as I was. In 2023, I found a 2016 Subaru Outback on the Balise website. Despite the two-hour drive, I felt confident purchasing from a "high-end" dealership, believing I was getting a safe, practical vehicle. With taxes and interest, the total came to approximately $25,000. Within just a few months, the car entered a continuous cycle of issues, most notably a disappearing oil supply that required constant top-offs. After spending $10,000 on repairs between a local mechanic and the Subaru dealership in Pittsfield (who I also consider a scam for leading me on with "remedies" that didn't work), it was finally deemed that the engine needed a full replacement. When I brought the car back to Balise Lexus, the experience was insulting: They wanted to charge me thousands just to pull the engine to "diagnose" what we already knew. Later, they charged me $200 to find a leak, then asked for another $200 for a diagnostic that should have been included in the first fee. They eventually quoted over $4,000 for work under the car. When I asked the Sales Manager about a trade-in since they sold me a car that clearly wasn't in working order, he was incredibly rude to my partner and me. It felt as though he was implying that because we weren't driving a Lexus, we weren't worth their time. We were talked down to as if we were a burden for asking how a car could fail so spectacularly in such a short time. The "high-end" name is an absolute illusion. They do not offer high-end service, and they certainly don't offer high-end solutions. As a single mother at the time, I didn't realize I should have bought an extended warranty, but I expected a baseline of integrity from a dealership like this. They offered me $3,000 for a car they sold me for $25,000 only two years ago, a car I've put an additional $10k into. I wasn't asking for a free car; I was asking them to take some responsibility for the POS they sold me, whether through a repair discount or a fair trade-in value. Instead, they offered me 50% less than what other dealerships have since offered for the trade. Shame on you, Balise Lexus. You sold me a lemon and treated me like a nuisance when I asked you to make it right.