Cancel

Open app

Search

Gary Rome Hyundai

2.6 (70 reviews)
Open 8:30 am - 5:00 pm

Services - Gary Rome Hyundai

Check engine light

Engine oil light diagnosis

Auto general diagnosis

15 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Gary Rome Hyundai Photos

You might also consider

Recommended Reviews - Gary Rome Hyundai

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

The first email
Grant C.

My first experience back about three years ago with Gary Rome Hyundai was great, but a recent dishonest interaction via email has left me feeling that I should share my experience with others to help them avoid such sketchy business practices. An employee reached out to me via email on March 20th, saying in the second paragraph of the email: "Being able to acquire vehicles that we have either sold, serviced or both that we can add to our Pre-Owned inventory is the best possible scenario. In a search of our customer records I identified your car as a perfect match for us. As compensation to you, if we could upgrade you to a newer 2024, Sonata Hybrid Limited keeping your payments about the same, would you consider letting us re-purchase your car?" I am writing this review since this is NOT what was offered and not even close. I wasted so much time through so many emails trying to see if this was an option and even trying to negotiate a better offer. When I got the quote it appeared my assumption was right that I would not have to put any money down (talking with the employee confirmed this later on), but the monthly payment was $565 for the lower end SEL model...not even the Limited as quoted in the email. I had a great first interaction with John, so I can't give 1 star, back when I moved back to New England and he really helped me out with what I believe was a great deal in a time when chip shortages and limited inventory made things really tough, but he is no longer working at Gary Rome (I obviously saved his number and reached out recently). These days I am not sure where the transparency and honesty has gone. It seems like the tired tropes about caresales people may be true at Gary Rome now too which really breaks my heart. I ended up having to get on the phone to get my questions and requests dealt with as my clear lists and requests were met with brief emails back that did not directly address my questions or requests. I have not heard back since that conversation and it was confirmed that the email was to get a conversation started. No I don't have proof of that conversation, but it was illuminating as well.

Norm is the bees knees in customer service & really cares.... Like really cares! Wonderful car purchase experience!  5 stars!
Beth S.

The customer service is outstanding. First time "new" car buyer on my own. Gary is a wonderful host & sincerely cares about his customers. Norm Caruolo was amazing! Wonderfully assisted me in acclimating to my new wheels. Highly recommend!!!!

Proud new Kona owners
Carol B.

Great sales team!! Everyone made sure we were treated with respect. A special thank you to Jack Eisenstaedt for going above and beyond to make our car buying experience the best it could've been!!

My new Santa Fe Limited 2.4 liter- fully loaded

See all

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

10 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 2
Love this 1
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Rol B.
0
37
0

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 1
Love this 1
Oh no 0

2 years ago

Easiest place to purchase a new vehicle. Friendly staff who are more interested in making customers happy.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sheila S.
14
52
13

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 3
Thanks 2
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Will H.
216
197
99

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 1
Love this 2
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 2
Love this 0
Oh no 0
Photo of Jose E.
166
74
73

12 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Pearl C.
110
35
29

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 4
Thanks 2
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - Gary Rome Hyundai

Review Highlights - Gary Rome Hyundai

I came - twice- for the fast EV charger and ended up looking at their EV Hyundai & Kia cars.

Mentioned in 4 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Dealers 763 times last month within 15 miles of this business.

Verify this business

E & G Automotive - untitled

E & G Automotive

(15 reviews)

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

Gary Rome Hyundai - car_dealers - Updated May 2026

Loading...
Loading...
Loading...