I've got to say, this is the first time I'm leaving a Google Review and its because of the…read moreexceptional service I got when I went to this O'Reilly Auto store. I had a problem at my local AutoZone and made the decision to leave. I went down the street to O'Reilly and was greeted immediately when I got in their store and they seemed to actually care about what was going on with my car. I will be a repeat customer from now on, I'm done with other auto part stores.

Saved about $33 over the price quoted by the Subaru dealer and had 3 wipers replaced in a total of…read moreten minutes time ! Competence, honesty and even courteous!!!

Guys there are super cool!! They know there stuff !! Always friendly and welcoming seem to have…read moremore hard to find parts!!!

Nick (I believe, younger and had glasses) was very helpful and friendly to install my new battery…read moreon my old car! Simple quick and explained everything

I called about a battery and if it was possible to buy one and get it installed…read more The older person answering the phone on Sat. 1/09/21 was not very friendly, evasive--strange for a basic "hello can I help you call." I described, briefly, politely, and correctly that I simply needed a battery replacement for a very uncomplicated battery--uncorroded, clean leads, access right at the front of the car. The employee just continued on a rant about all the reasons it likely couldn't happen . A simple, come on in and we'll take a look --generally it's straight forward --would have sufficed. Because of his tone, I just went to the Amherst / Hadley one right off route 9 near the Stop and Shop. They were super polite on the phone--almost guaranteed the battery would be tested and installed, held a battery in my name and the cool worker tested, replaced and through in a head light bulb all in under 10 minutes. Really great service, great worker! I'd take the drive over to Hadley, enjoy the scenery and get it done happy!

I absolutely love this place. I do not know much about my car or cars in general, and the people…read morethat work at cap are very helpful and they don't take advantage. There is one employee, Damian, who is the best, most helpful, most knowledgable and friendly customer service associate I have ever met. He genuinely wanted to help me all 3 times I've been in. First I needed a new gas tank cover and he sold me one, not really aware I didn't know very much about cars. It was the wrong size, so I was in a few days later, and to my luck, Damian was there. He remembered selling me the gas cap and asked me some questions about my car that I couldn't really answer, so we went outside to look at my car. Immediately he knew what size gas cap I needed, and it was very cheap, and he was super nice! My latest visit to cap was to get some refrigerant. Upon walking in, I saw Damian, and he helped me figure out just what I needed. We went out to my car and he had a nozzle and all the supplies, so he went right to work. He did a great job, my air conditioner went from not working at all to blowing nice cold air for our road trip to Florida! I will always go to cap when I need a quick fix with my car! They are very trustworthy, and not to mention affordable!

I usually stick to restaurant reviews, but I'm making an exception here…read more I stopped in to the O'Reillys in the Springfield Plaza needing a new battery. Mine had died earlier in the morning and I was able to get a jump start to get to work. Knowing that the temperatures were going to be in the single digits overnight, it was important for me to get this fixed quick or risk being stuck again. Upon entering the store, I was warmly greeted by José who listened to my story and found the battery that was recommended for my vehicle. Before selling me anything, he wanted to verify that it was really the battery that was at fault and not the alternator or anything else. He had me pop the hood and hooked up his battery tester to confirm the fault was indeed with the battery. It was pretty cold out- in the 20's- but he was able to remove the old battery and install the new one in minutes. José was a great technician to deal with - professional, friendly, & competent. I definitely recommend this store for anyone needing a battery replaced and will use them for my minor automotive needs going forward.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Best place around for auto parts. Have purchased many many items from Bruce and the team there over…read morethe years. They offer great customer service and are all very knowledgeable. They sell good brand items that won't fail you like ones purchased at the big box stores. They are very prompt in figuring out what parts you need especially when you are not sure what its even called. They have a rather large inventory on hand, but if for some reason they don't have something in stock it can get ordered in rather quickly. I highly recommend them.

I am no mechanic and do not know much about cars. But I was referred to Campus Auto Supply…read more Extremely close to my school and located right next to the BigY supermarket. I went in and purchased a lug nut for my 94 Honda, and it cost me $3.82. Whether it's considered expensive or not, the guys were quick to get me the part and ask if I needed help with any other services. Definitely a go to place if I ever have any kind of car trouble while in school.

Good place for auto parts. They sometimes have great sales (look in the weekly ads), and their…read moreservice is great. There is a guy there that does not have very good phone manners (says things like "uhh I have no clue what you're sayin" instead of "could you repeat that", for example), but other than that, I have nothing but good things to say about this store. Example: Another store sent over a wrong part, which was not the fault of this particular store. The manager (Dave S.) felt so sorry that he immediately did every single thing imaginable to correct this mistake and to deliver the correct part as soon as possible. He truly knows customer service.

Sean did everything he could to help me when my car started acting up at the beginning of a…read moresix-hour drive home, from the free engine check the store offers to checking my radiator. He was kind, patient and compassionate. Highly recommended!

I needed a new battery for my truck and found one of the better prices online so I bought it and…read moreheaded on down. The two guys running the store Tom and I think the other cats name is Rick both very very helpful and super friendly. Rick put the battery in for me and was happy to do so. Next time I need something for my truck or work van I coming here for sure instead of wallyworld as they can't touch the service or knowledge these two guys have.

Quick friendly service and almost always a good deal of some kind for oil/filter.read more

These guys are great. Came in to have them test my battery. Kelvin went above and beyond once we…read moredetermined that my battery is good. We did some other diagnostics to get closer to the issue and leave with a plan. Great guy. Real. Friendly. Helpful. Great place. Five stars

My license plate was hanging by one screw when I drove up to Holyoke AutoZone yesterday. A really…read morenice woman with beautiful purple hair took care of me and even put the license plate holder onto my car for me. I wanted to give her a tip, but she refused. Plus, she gave me a 10% "Courtesy Discount!" It was a great experience!