1. Advance Auto Parts

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Hadley, MA

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Advance Auto Parts

4.2 (5 reviews)
Open • 7:30 am - 8:00 pm
Updated 2 months ago

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9 years ago

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8 years ago

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9 years ago

CJ is amazing. Patiently answered all my questions thoroughly and gave me great advice. Thank you!

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7 years ago

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10 years ago

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Pelham Auto Service

Pelham Auto Service

(18 reviews)

I started going to Pelham auto about 8 years ago when I bought a used Subaru that had all its work…read moredone by them. I've continued going there with my current car because I feel comfortable with them and satisified with their work. They're friendly and explain problems with the car clearly, giving me more and less expensive options. I've never felt they were doing extra work that didn't need to be done, but instead gave me a clear outline of their recommendations and the implications of a range of options -- from doing nothing, to using parts from one of their parts cars, to doing all repairs. I've not had a problem in terms of timing -- they are usually willing to look at my car right away and if it needs more extensive repairs, I tend to leave it for the afternoon or overnight. I see a diverse range of customers there -- men, women, older, younger, folks who know nothing about cars to folks who come in with questions about their self-made repairs.

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Advance Auto Parts - autopartssupplies - Updated October 2026

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