This store is always helpful and courteous Had to get new battery today. Service was efficient…read moreand customer service was excellent.

Not the friendliest or cleanest employees. New store manager is rude to customers weather they are…read moreprofessional accounts or DIY. not following all of the covid mandates and Definitly not cleaning all contact areas in a timely manner. They had a great staff in place until everyone started to quit due to upper management. New store manager Anthony is super rude in person and on the phone. Would not recommend. Auto zone has a great counter person for commercial accounts. Not helpful in the least here now besides David h or Dennis honestly

Custom Car Sound One top notch place with high quality top…read moreend products and great price and awesome service. F. Pasteris

still not satisfied with car alarm volume (very low) since 07.15.24 when i got Alarm system for…read moreextra security doors the car alarm sound volume still very low and cant protect my car. After complaining that car alarm sound volume very low I came back asking make alarm more loud They increased volume a little and told me about car alarm sound volume restrictions & they cant do more loud and I would get ticket if car alarm too loud. Unfortunately the volume of car alarm still very low and cant protect from break in and it always take place. I tested alarm and couldn't hear any alarm sounds of my car from 2nd floor apartment and car was very close the professional told me no car alarm sound volume restrictions just be careful do not bother people too long ,

been using Bob's for 5 years. they are serious about inspections, which is a good thing as they've…read morediscovered problems I wasn't aware of a number of times. I have never had a repair "come undone" as another reviewer claimed, and in fact have saved many hundreds of dollars by using them vs the dealers. his prices are a little better than average, his attention and work are a lot better than average. honest as the day is long! I've also sent a number of people to him and heard great feedback every time.

Poor experience for vehicle inspections. I took two vehicles there to be inspected and they failed…read moreboth. I took the vehicles to different inspection stations and they passed without any issues. I'd avoid this place unless you want to pay for unnecessary repairs.

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

A-1 experience. This…read moreis your backyard mechanic's dream! Or, like me, an aspiring backyard mechanic. Peter is knowledgeable, very honest, welcoming and friendly. I went there for two parts for my 2008 Saab. One was on back order in the Northeast (Saab dealers were unable to obtain the part). Guess what? They had it! I'm actually happy that my car broke down or I wouldn't have discovered this gem. This is now my goto store for used Saab parts, even though they're 40 miles away. They're new and definitely off the beaten path, but easy to find. Their prices are fantastic. They also have a small inventory of used cars.

They quickly found what I needed - a used jack and a tire for a VW Golf - and offered a reasonable…read moreprice. I will certainly go back if I find myself in need of other used parts.

These guys are great. Came in to have them test my battery. Kelvin went above and beyond once we…read moredetermined that my battery is good. We did some other diagnostics to get closer to the issue and leave with a plan. Great guy. Real. Friendly. Helpful. Great place. Five stars

My license plate was hanging by one screw when I drove up to Holyoke AutoZone yesterday. A really…read morenice woman with beautiful purple hair took care of me and even put the license plate holder onto my car for me. I wanted to give her a tip, but she refused. Plus, she gave me a 10% "Courtesy Discount!" It was a great experience!

Good friendly service at all times. They make sure that your car is running right. Excellent place…read moreto get your car inspected. My experience here is sometimes there is a little wait as there is everywhere, but not long. You can count on everything working well with this inspection.

These people are so damn rude . Do NOT go here if you want to be treated with respectread more

I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more