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Advance Auto Parts

3.0 (10 reviews)
Open • 7:30 am - 9:00 pm

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The defective light with the receipt!
William D.

On 7/30/21 I purchased a LED light at the advanced auto parts in Enfield Ct, The light that came with batteries didn't work so I went out of my way and I bought brand new batteries and it still didn't work. So the next day 7/31/21 I needed some auto supplies and I went to the same store with the receipt and the light. I picked around $45 in supplies and I told the cashier that I needed to return the defective light and put it towards today's purchase. He was a new employee who was running back and forth with who ever was in charge and he told me that he won't take back the return because it is opened and not saleable. I thought about that for a second and responded that it's defective and it isn't saleable because of that and how was I going to try and use the light if I don't open it. He wouldn't budge and I got passed off left my purchases on the counter and went to auto zone right up the street and made my purchases. I buy thousands of dollars in auto parts a year as a mechanic and you lost my business because of not honoring a valid return.

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5 months ago

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5 months ago

Very disappointing customer interaction and problem resolution. Would have appreciated anybody showing sensitivity to the situation.

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3 years ago

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5 years ago

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8 years ago

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7 years ago

Very friendly service, even came outside and helped me replace the part on my car on their own.

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14 years ago

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7 years ago

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13 years ago

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10 years ago

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Ask the Community - Advance Auto Parts

Lia Honda Enfield

Lia Honda Enfield

(88 reviews)

Good service department / bad experience with sales…read more I've had good experiences with the service department and plan on trying them more in the future. Jesse especially is super friendly and great to deal with. In the past I've had a pretty bad experience with sales: I was interested in purchasing a car from Lia Honda of Enfield, but they didn't have the color I wanted. As I was thinking about whether or not I liked the in-stock color, the salesman told me that his manager told him that the color I wanted was coming in that week. So, I put down a deposit but refused to sign a purchase agreement until I saw and drove the car. We all agreed. I found that we had miscalculated some numbers so I called to renegotiate the price over the phone. After some hesitation (understood) they agreed. Great! But then I received a call that they were not going to be able to get the color I wanted and they offered a lower price to take the in-stock car. I declined and asked to have my deposit refunded and they agreed. So far, not so bad. However, after a few days with the refund not posting and a couple of phone calls not being returned, I finally got in touch with a sales manager who told me that they hadn't processed my refund yet and he said, "Since you didn't keep your end of the deal, I'm not inclined to make this go any faster for you. You came to us looking for a car." I was pretty blown away by that. He also told me that no dealer would do a car locate without a signed purchase agreement. When I told him that I was doing that currently with another dealer, he said that couldn't be possible. (I now own the car I want) In all fairness, after estimating the refund being processed in a week or so, they did process it that day. There are several other dealerships in the area that provide much better customer service. Shop around.

Edwin and Mike at Lia Honda in Enfield were fantastic to work with. They went above and beyond and…read morenever made us feel pressured. The whole experience was smooth and stress-free. Highly recommend!

Advance Auto Parts - autopartssupplies - Updated May 2026

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