William was very helpful, he helped me with my new 2024 crv touring and Chelsea was great at explaining everything!

William was out sales person and was great! Highly recommend his sale expertise. Friendly, knowledgeable and overall great experience. Thank You. read more

Gale Toyota - Sold By William - Car Dealers Near Me - Enfield, Connecticut

Very unprofessional and terrible business practices. They lack any form of transparency and the sales rep I had didn't even stay with us to go over anything about the car. Walked us over to the car handed me the keys and left. Came back and asked me what I thought?! And didn't submit my application for financing approval because she wanted to hurry up and leave to catch her own bank before it closed on a Monday. It was sad to see a black woman conducting herself in that matter. I will never ever go back there. read more

THE ABSOLUTE WORSE!!!! car dealership I've ever done business with in my 50+ years of life.A WARNING TO ANYONE thinking of buying here... DON'T!!! This lot personifies why car dealerships get a bad rep.I wet to this lot to buy a used vehicle with a down payment of $7000. The woman that handles the financing Chelsea Davis applied my down payment everywhere except on the truck. She purchased a 3rd party warranty that actually gave the dealership money every time I made a payment on the vehicle. Upon trying to cancel she consistently REFUSED to cancel it.Had to get another finance person to do it while she was on vacation.Once finally going back to up there to sign the papers to get it canceled she told me that I would get a refund for the difference... Only to find out that I was NOT getting a refund... Instead the money was sent to the lender without the option of refinancing the vehicle to get the lower payment that I was trying to get in the 1st place. Don't make the same mistake that I did going here. Bad business to the 4th power!!! This place screwed me on so many levels, wish I never went here. I've bough more vehicles in my life than I can remember but NEVER took a screwing like Gale Toyota gave me... With no vaseline!!! read more

Found a car thru an online car service provider and made contact via email. Dealership had no idea that transportation was "included". Filled out finance app, and they never really did anything even though we were given approval. They kept asking for a deposit for " availability " sake...it's still for sale as we bought similar car much closer to us geographically. We have bought 3 different cars online line, this dealership hasn't got it together. Wasted 3 days. So for us, Gale Toyota is a customer service fail. read more

I filed a police report. A complaint with the attorney General in Ct and the Department of motor vehicles. Called Toyota HQ to complain. No satisfaction. It still aggravates me that after years of being a loyal customer, after purchasing 4 brand new vehicles there, after only bringing my car there for service they could be so negligent. Not caring to take responsibility for the damage they caused. I have to pay $1300 to have my bumper replaced. I blackened out their name under my license plates. And take heed. There are many other Toyota dealerships that I am sure would have stood by and did the right thing. I will never do business at Gale Toyota again and I hope you will not go there either. Buyer beware. Because as the lady from the DMV told me....companies could Care less about customer loyalty and Gale Toyota proves that point. read more

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Gale Toyota is the most unprofessional car dealership ever they are thieves. My young Daughter went into attempt to buy a first car and they told her the car wasn't gonna be ready for much longer than originally stated, and she had put a deposit. They absolutely refused to give it back. They would say somebody was gonna call you back rush you off the phone. My daughter called many times and so did I. we literally had to call the Better Business Bureau and then they sent the check back like six months later and tried saying it was sitting on their desk the whole time, even though we were calling a couple times a week after waiting a couple months. They are complete liars and scam artist and everybody in there is in it. They will work together to avoid answering the phone or any accountability do not deal with these people read more

I have a fleet vehicle. Made an appointment and when I got there the woman said they don't take fleet vehicles because they're difficult. I've had a company car for 5 years, brought my cars to numerous dealerships for routine service and unexpected car issues and never had an issue with them paying for the service/repairs. First time bringing it to this dealership. It's ridiculous she flat out denied service. read more

really surprised at the higher rating. unfortunately, the 30 minute drive from my house was a waste of my life and energy. they posted a pic of a 'clean' car only to find out the front quarter had a nice dent 'well we didnt have time to take a bunch of pictures..." said rick harrison of enfield, well, you took the one that hid the big ol dent, right? then they had to 'go through' the car to 'fix' the issues i found. i dont know why these used car people post cars that arent 'ready' for purchase, wasting my time and will waste yours. they are quick to tell you how good they are, not so good at selling for actual retail. well, its a used car world we live in, you choose, you loose. read more

Felt forced to purchase GAP insurance. After refusing coverage was told it was not a choice and it was required to be approved by the lender. Also misled by Sales Rep. She said I still had a 36,000 mile warranty. The finance manager said there was no warranty left. Sales Rep was also very rude in her texts message. If you questioned the Finance Manager she would get annoyed. We bought the car out of desperation. Not the best experience. read more

proceed with extreme caution at this dealership. we were quoted a fair price on a used vehicle through yaritza via email. handed off to paul c. who offered via email to honor the price even though the manager raised the price. next day, he said the car was "long gone." next day did another online inquiry and surprise the car is still available. they lied and said it was going to auction. we put a deposit, drove 90 miles to test drive. gale toyota then lowballed our trade AND refused to honor the price quoted plus tried all sorts of cheesy sales tactics including financing through them. we walked away. save yourself some time and aggravation. if you value honesty and fair dealing, this is not the dealership for you. Edited to add - five days later and the car is still on their website. read more

Gale Toyota - Car Dealers Near Me - Enfield, Connecticut

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At first, I was very excited to buy my first ever car from a dealership after driving junk cars from Facebook marketplace. I purchased a used 2020 Toyota RAV4. Car looked beautiful and they approved me right away. Of course when you take a test drive, the car always seems perfect. After signing the contract and paying everything, I was only given one key fob for the car (which I didn't think too much of it) but then while I'm driving home, the wheel bearings were very loud so I knew they haven't been changed. There was this awful musty smell in the car that they claimed would be taken care of after I purchased the car but yet I still can't get the smell out, The steering wheel had a cover on it which I thought was nice but once I took it off, the steering wheel was completely worn/damaged from the previous owner. Not to mention, they charged me $80 for a cabin air filter that I didn't even ask for after saying it was "complimentary" I didn't think anything of these things seeing this is my first time at a dealership but now I'm stuck in an overpriced loan that cost 10k more than the actual car is worth. Wish things were different SMH read more

My husband and I recently bought a 2025 Rav 4 LE from Gale Toyota. Derrick was our product specialist. He was great in the beginning of our process of finding a 2025 Rav 4 LE. Our time at Gale Toyota was completely soured when we met with Ben Davis to sign the paperwork and hear about the different warranty plans. He belittled us and was extremely unprofessional. There has to be a better way to convince us to buy a warranty than being rude and disrespectful. He seemed to get rather upset when we said multiple times no thank you to the warranty upgrades, not once did we feel like he was on our side and rather he was actively against us. Comments like us having enough money to outright buy a new car but not buy an extra warranty, asking us why we care about the interior exterior but not the mechanicals (all with a rude tone and not actual curiosity). He didn't respect our budget or our time. Even commented about my  "long name" and said he only knew of Spanish people having names that long. When Ben called to let us know we still owed money, we said we needed time to look over the paperwork. His comment was that we were really good at counting our nickels and dimes and would see why we still owed them money. We were also told we could pick up the car Monday, March 31st as we had filled out all the new registration paperwork the Thursday prior. We weren't told until Monday at 3 that somehow we still owed $500. Why did no one contact us Friday or Saturday? And in fact, Ben waited until the last possible minute on Monday at 3PM to tell us when clearly he had figured out on Friday , when our registration paperwork was supposed to be sent off to the DMV, that we still owed money. We should've been contacted Friday as soon as he realized we owed $500. That was totally unacceptable. Derrick told us he would show us the inside of the car and all of its "bells and whistles" but when we arrived on Thursday, he said customers showed up right before us for a test drive. No thank you for coming to Gale Toyota, no handshakes goodbye, absolutely nothing. Seems like once everyone received our money, no one cared about us anymore. We both have large families and coworkers who love Toyota. We will be telling everyone NOT to go to Gale Toyota because of the horrible experience we had with Ben Davis and because Derrick did nothing to help us with the registration situation at all. We left feeling disrespected and our time was not valued at all. We're expecting our first child next month so we were so excited to buy our first Toyota vehicle that would be extra safe for our new little one and it's just a shame that we chose Gale Toyota. read more

Bought a new Toyota here recently and was very satisfied. Bob was friendly and helpful the whole way. Highly recommended.

Just traded in my car and bought a Camry . Barbara Hodges was my sales consultant and a pleasure to work with throughout the process. She was responsive, honest and knowledgeable. Very impressed. read more

Just picked up my 2016 subaru today. Barbra Hodges was my sales person and was a pleasure to work with. Pleasant and nice to talk with. She made me feel comfortable and made it easy. read more

This was our second time working with Derrick Buccacio and finding a vehicle we love. Derrick is always personable and professional. He doesn't pressure you into things and is honest. One thing that stands out with me about him is he always gets back to you whether he thinks he's making a sale or not. A lot of salesmen I notice only care to contact you back if they think they're making money off you. Derrick always gets back to our questions and concerns regardless. To us that says a lot about his character and makes us always wants to go through him to get a vehicle. We highly recommend Derrick to anyone. read more

Just bought a Rav-4. This was our first experience purchasing a Toyota. Our sales consultant Paul Cesan was very knowledgeable and professional and patiently explained the workings of a hybrid. We are delighted with the technology! We have recommended the vehicle and the dealership to a friend who is looking for a new car. read more

I paid to have my front and back brakes and rotors done, they charged me for both services. I went back about two months later for an oil change and regular service and they told me I needed new back brakes. They never did the back brakes. no comment, apology etc when I picked up my car. I will not go back to a place where I need to double check their work and would recommend anybody that has them service their car to be ware. read more

They had a used car I was interested in. I made an offer, they gave a counter offer, and I accepted. Cash deal, used car, no trade, and I would do tax/title/tags myself. They insisted on adding a $650 "document fee" to the sale. When I asked them to explain, the only answer I got was "everybody pays this fee." I refused, and won't be going back. read more

Yaritza Flores was able to find me exactly what I wanted in a year with a death fury's and a chip shortage. Lia could not do it. I am very very grateful for her hard work in finding me my RAV4 Prime in Metallic Grey/black with my silly extended moon roof for my child. Another person there Maryln Ortiz did all the paperwork with my accountant and made it happen. The reason for four stars instead of five is because of the lady who tried to sell me the gold/copper whatever plan. I hate the good cop bad cop thing but seriously. You get the sales people telling you good things about the SUV then as soon as you buy it you get these gold plan people telling you it will die on you. Also she got really annoyed that I did not give a rat's ass about her silly gold plan and I'll tell you like I told her. Logic is her enemy. Ok, I researched the crap out of suvs before I decided on one. So I know the odds of the electrical system dying on me and that is why I was not at VW. So the woman says her plan gives you piece of mind. It does not, the vehicle does. She tells you that her papers will stop you from worrying. It won't the safety test do. So if you are interested in what she is selling I would get a different vehicle from another manufacturer. Honestly that's all her talk makes me want to do. If I actually believed anything she said I would have taken my check and gone down the street to Honda. read more

Gale Toyota - Car Dealers Near Me - Enfield, Connecticut

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Very very very long story short, my wife got an awesome car from them for more than it's worth but it works. Had lots of issue and time wasted with this car and dealership. However they sold me a lemon. Cars been insured since August and I've driven it a combined total of 5 days. They have it again in the shop to fix it but apparently the jeep servicing they sent it to can't find out what's wrong. The car sputters and transmission stalls. I'm no mechanic and I know this. Anyway they're probably trying to save money by "not finding anything wrong." Connecticut lemon law sucks so I can't return the car or fight it. Oh and I'm paying $12000 for this piece of shit, not some $3000 car. Ridiculous. It's not May 2018 and I'm still dealing with these people's lies. PLEASE STAY VERY FAR AWAY. read more

Love Gale! Purchased a RAV4 used from them a few years ago. Unfortunately some fool decided to total it about a year ago. I loved my RAV so when I was on the hunt for a new one the first place I looked was Gale. Unfortunately they didn't have inventory in my price range when I was looking. I made the mistake of using another dealer with dead fish handshakes and making me feel like I inconvenienced them. Gale is full of friendly faces, has a nice sitting space for customers when the car is getting serviced and is generally clean where customers interact. My only stupid gripe is that I feel like Gale has a very casual outlook on appearances across the board. I used to work in sales and call me old fashioned (I'm 26) but purchasing a car is a big deal! In any case, I guess as long as my car is in prime shape, I shouldn't care about who gives me a pen to sign. ;-) read more

Gale Toyota - Nice customer area while we wait! - Car Dealers Near Me - Enfield, Connecticut

Bought my '07 Yaris from them years ago while I was still working and going to college. As a single gal, it was perfect for me, and really great on gas. Fast forward 10 years later, I now have a family of my own, and we needed something bigger and safer to cart the kids around in. Barbara was an absolute pleasure to work with. She helped us get into our new '18 Sienna for a great price, and because of the technology advances (bluetooth, Entune app, lane assistance feature, etc..) she ensured us that if we ever had any further questions, we could always call on her or bring the van in and she will help. We've always had good experiences with Gale Toyota, my mom is even thinking about trading in her '05 Camry (which she also bought from them) for a new RAV4. read more

I recently purchased a 2020 Tacoma from Gales. I love the truck! Even more , Barbara, my salesperson was amazing. She did not try to push me into a sale and was very laidback. In previous car buying experiences, I have been very stressed.Not here, it was like I was visiting with old friends. Great dealership. Everyone was pleasant to work with , especially Barbara. Thank you! read more

Last year we bought a 2010 Toyota Tacoma from this dealership... About 2 days after we took delivery we noticed a slight noise coming from the left front...we were told it was nothing serious...well your "nothing serious" came home to roost...front wheel bearings...truck is in the shop (not theirs) to get fixed. Never again! And my advice is to stay away...far away! read more

We recently bought a RAV4 Prime Premium plug-in hybrid from Gale Toyota and can honestly say that Barbara made our experience so much easier than anticipated. Yes, there was a delay in actually getting the car onto the lot, but that's a supply-line issue. She walked us through every step of how things function on the car and got us connected to CarPlay. The other person who deserves a shout out is Chelsea! She was so helpful about warranty coverage and did it with a cheerful spirit!! She even called me back about an extended warranty question after the dealership had closed for the day! I've never felt a loyalty to a particular dealership until now. Thanks to Barbara and Chelsea, that's changed! read more

I was going to upgrade my Camry at Gale Toyota by trading in my used 2014 XLE with under 100000 miles. I had shopped around and gotten some written quotes on trade in value and prices on newer model, so I had those in hand when I went. I wanted to buy local and Gale at the model I wanted. I met with the Salesperson and test drove the vehicle. While I was doing that the sales manager was apprising my vehicle. The Car I was driving was great I was all set to purchase. The sells manager told me he would give me 3000 dollars for the trade in value. I had 2 quotes from other dealers in hand for 12400 and 11900. He knew this so he told me I should go there and buy the vehicle if they were going to give me that much. No other reason for his low evaluation. Even my salesperson was shocked. WOW!!! For that reason and attitude, I will never shop there again. read more

Purchased a 2010 Toyota Camry LE that was Certified Pre-Owned. Had been taking it to their service department exclusively for all work. On my last visit they were supposed to rotate my tires. However I discovered this was not completed after getting it home. I also soon after had the light come on for the oil change because they hadn't reset the service light. I used their website to email in my disappointment in regards to these oversights (and who knows what else they skimped on?) and received zero response. Will be taking my vehicle elsewhere moving forward. read more

I had an excellent experience at Gale Toyota. I was given a fair trade in price for my car, I told the product specialist Michael Mercier exactly what I was looking for, price range and features. He showed me several options all within the parameters that we discussed. I'm a proud owner of a Toyota Prius C Excellent service plan as well ( included) . No pressure whatsoever, just the information I asked about. The general manager Bob also made sure he said hello and that I was satisfied with everything. I highly recommend Gale Toyota and would definitely return to purchase another vehicle. read more

Fiancee and I both bought our cars from Gale about 3 years ago. No problems with either vehicle, both used though fairly new. I, on a whim, took my Scion to the Jiffy Lube close to my home for a quick muffler replacement. My pipe snapped right behind the muffler. Long story short, Jiffy Lube screwed it all up. Leaving me to now go to Gale to remove the new problem muffler and replace it with an OEM muffler. Gale took my car in almost immediately. Got the right part and fixed it correctly. I had to pick it up after the service department was closed. No issue, I was able to pay at the sales desk. Scott, from service, even called me the day after I picked up my car to see if I needed the old muffler for a Jiffy Lube refund. I realize that things like this are hard to do when you have a ton of customers. But, it's little things like this that make you feel like a business actually cares about their customers. read more

Great customer service and a friendly staff. I was overall pleased with the oil change service that was provided to my car here!

In October of last year, I brought my 2010 Tacoma in for a frame inspection under an extended service agreement where severely rusted frames on tacomas would be replaced. The mechanic put my Tacoma onto the lift and brought me to it to show his inspection of the frame. While we were under the truck he took a hammer and hit the frame in a couple of spots and said this is a solid frame as pieces of the rusted out frame fell down around us. I even peeled away chunks of the frame with my fingers as I pleaded my case for gale toyota to send a request to replace it under the service agreement but to no avail. Fast forward to a little over a year later and I'm able to stick my fingers through this rotted out frame! So I decided to call back and ask them to inspect it again and that's when I found out from the service manager that the service agreement ended a few months ago and that They can't or won't do anything about it. So here I sit looking out my window at my only means of transportation that is now worthless due to a rotted frame. Toyota had a reputation of making reliable long lasting cars and with that a loyal customer base but that reputation is rotting away faster than their frames smh read more

Gale Toyota - Rusted out frame - Car Dealers Near Me - Enfield, Connecticut

Not very knowledgeable facility prices higher than competitors low stock as well went elsewhere did not want my trade as well.Also came in for oil change and waited 2hours had appointment week prior manager had a sausage hanging out of his mouth said lunchtime really,I said you could have warned me then a mechanic walked by yelled I will kick that persons behind how convenient when no one else is there at the time I am sixty years young and mechanic is in his early thirties nice talk young man you should be ashamed hope he gets the other half of that sausage in his mouth as well by end of day. read more

First, I love my new Toyota Camry Hybrid. Love. Really. It's a beautiful car with the gas mileage of a hybrid. So I get to ride in luxury while still maintaining the smugness of a hybrid driver. Just kidding. Sort of. Second, the staff was great. Brian was so patient, not at all pushy. And can I just say he's a genius. He explained all the hybrid technology and feature of the car so now I can maintain the smugness of an expert. Win win. He also really helped me understand the choices between buying and leasing. I feel like I got a great deal, too. All kidding aside I will never go to a different Toyota dealership and will likely never drive anything but a Toyota Hybrid again - excited for future technology advances. read more

Wish we could leave ZERO or negative stars. This place is SUPER SHIFTY! We called about a vehicle, left a deposit over the phone, drove up the same morning to test drive the car. We negotiated a price and needed to register it out of state. The sales manager, Justin, was working on the process for us while we went to have some lunch. Our salesman, Jon, contacted us that they couldn't register it out of state for us but would help us by discounting us a portion of the tax. We said we would think about it because we still had the deposit down on the vehicle. That evening, we chatted with customer service and they came down on the price a bit more. She was going to check on getting the tires balanced and assured us we would get a text back when we could pick it up. We never heard back that night. We contacted them in the morning and they ended up selling the car out from underneath us to someone else. NEVER DO BUSINESS HERE! read more

purchased a 2021 venza from gale, car is great, service is terrible they straight out lied about a repair to have me spend the money, checked with another repair shop and there was no problem. there employees thought I was amusing when I complained. read more

So thankful for this place and Ted Laraway! He was so calm and made the process of buying a car simple and worry free. Also, the finance people there are very helpful as well. They truly want the best for you and negotiate based upon what you can afford- no bs! No gimmicks. Really happy we chose to go with Gale Toyota after headaches at another dealership. Will be back ! Highly recommend read more

Bought my RAV-4 from Ted Laraway back in 2015. Couldn't be happier with it. Have been coming to Gale Toyota for years. Tried both Buick and Mazda in distant past, but came back to Toyota. A family member has my old 2007 Camry and it's still in great shape with well over 100, 000 miles. The service Dept. is great and have always been able to help me out in a pinch with problems and make available a car for the day if I had to leave mine. This was particularly helpful when my job involved regular travel. Don't see myself going anywhere else! read more

Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that "we put car into accessory mode during the recall, combined with cold night could have caused issue" - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (service manager was out) was fed a bunch of excuses of how this is not their fault and "your wife could have left the lights on while shopping ". At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their "tapes") - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is "man handling" your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService read more