my husbands 10 year old jeep was in desperate need of cleaning and detailing…read more when the team at JVR was done it looked like a new car! the upholstery was completely renewed, every nook and cranny was spotless. the price was more than reasonable, and the team was great. The cars exterior has never looked so good- they buffed the scratches and minor scrapes out and it looked fantastic. Highly recommend!

From the owner: We want to make sure the person has full satisfaction and remembers how well we took care of his…read morecar like it was our own . I don’t care if I have to loose to win but I make sure I get the job right . Quality is our main concern at this shop and we won’t change that ! Guarantee a great experience for customers who seek someone to preserve there ride and headache free it’s in good hands .

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make…read moresure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly…read moreout of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase.

I had a really frustrating experience with CarMax. When you first walk in, they definitely don't…read moregreet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall.

Above and beyond. By far, the best used car buying experience I have ever had, bar none. Hard…read moreworking small business owner, hellbent on great customer service and selling quality used cars. Made sure every detail was taken care of prior to delivery. Even delivered the car to my home a couple of days after processing all the title and registration paperwork at the DMV. I can heartily recommend this business.

Highly recommended I wouldn't go anywhere else. I had a transmission problem they took all the…read morestress off me and handled everything with my warranty company. Very efficient and have had other things done there and never a problem. Top service

Just purchased a "new to me" truck from Billy at Williams Service Center. My first impression was…read morealso my final impression, and that was a refreshing and positive experience. I was not pressured and didn't feel like traditional sales "tactics" were used on me. Felt no sense of urgency to make a decision the day I was looking. Billy was also able to crush the financing options I had went in with, he secured me better terms and a better rate all with out spamming my credit report with dozens of pulls! All the other guys there seem top notch and very knowledgeable on multiple manufacturers and platforms (they are in fact "car guys") A previous customer came in while I was doing finalizing paperwork (she had a no heat situation with a car she purchased) Billy's team hopped in to action and had her problem figured out immediately, I believe the car was a little low on coolant. I think she was there 10-15 minutes and didn't see her get charged, admittedly I don't know her situation (how long ago she purchased, if she bought warranty, ect.) however she was immediately taken care of.

I was looking for a used car for my college daughter and we found a great fit at Dan's. We worked…read morewith Brian (son of Dan in this family business), who after having been to so many other dealerships, was like a breath of fresh air. Brian was very open and honest and clearly wanted to help us make the right choice. Everything he said would be done to the vehicle before we picked it up, was completed. We had a small issue after purchase (no fault of theirs) that true to his word, was taken care of for us. I highly recommend checking these guys out if you are in the car market. We are extremely satisfied customers :)

I bought a car from them about 8 months ago now and within the first 3 months the car had a check…read moreengine light, I took it back to them to get it looked at and they said nothing was wrong, for months after that the light would come on and off regularly. After this every time I tried contacting them personally or their shop they never answered or called back. I recently had more issues with the car and found that parts in the car such as the radiator had been zip tied as a "fix". The car is now being inspected as it may be more damage than the car is actually worth and get totaled. I would be very careful buying a car from them as I had problems from the start, once your 30 day warranty is up on the car goodluck getting any help from them.

I've taken cars for repairs to Ziggy for years, and he is the most honest auto mechanic you will…read moreever meet. If he tells you that your car needs something, you can trust him 100%, and he'll get the job done quickly and affordably.

Fantastic job! I…read moretook my BMW to the dealership for covered maintenance, when they claimed that a timing chain needed to be replaced (and other work) at an exorbitant cost. I called around and a mechanic, who could not do the complicated job, suggested European Motors. He said that the mechanic is good and HONEST. Sure enough, the estimate was scheduled for two days and cost a lot, but was, almost 50% cheaper (thousands of dollars) than what the dealer wanted. He explained the process and showed me parts. When you find a reliable and honest mechanic, you've found a gem!

A great outfit. They'll fix what needs fixing and bill modestly for that. They won't "fix" what…read moredoesn't need fixing and they don't bill for work they didn't do. And they're all pleasant people to deal with. Lexus ...841

the staff is nice and super knowledgeable. they always take the time to answer questions and go…read moreabove and beyond costumer service needs. would highly recommend going to them for any of your car needs.

Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

What liars they are here. I bought my car with them a year ago and paid $4000 for An extended…read morewarranty, and I was promised that if one tire had to be replaced that they would have to replace the one across from it or else my suspension would be all messed up when driving the car. Come to find out a year later that they completely lied to me when I was purchasing this warranty and only one of my tires is going to be replaced with a different tire that is not the same as the others. Leads to damaging my car even more because they lied and I have to pay more out-of-pocket to replace the other tire or else my car will suffer tremendously so $4000 down the drain because they lied. Thank you Chris for the lies you fed me. I will never ever be purchasing a car from this company ever again, nor will the rest of my family