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    CarMax

    2.7 (120 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Car is sitting. Can't drive. Stranded as the car is useless at 800 a mo after ins.
    Melanie V.

    Purchased a 2021 Nissan Sentra 5 months ago. My brother who is a mechanic and has worked on cars since age 9 has already told me that it needs brakes and I also found deep divets in the paint through all layers all around the car. Also noticed a film of paint on my rotors that match the orange paint on the car? This can result in build up on the brake pads and cause brake failure. Not to mention, what's with the mystery paint job? The absolute worst part of this is that my brother says the transmission is slipping and he also disclosed to me that the tires are the wrong size 235/50/18 and the correct size for this model is 215/45/18 as it states in the door on the tag. Furthermore, my fenders and wheel wells are significantly damaged as are the tires because they've been rubbing on the car for about 5 mo. It only has just over 2.5 k more on it since sold to me and with a mortgage payment size expense after insurance, it sits. Waiting to see if they will call me back and fix this before things gets mire expensive and they need to cover a rental and repairs punitive...etc ... Will update review depending how fast they correct this.

    Angela M.

    Y'all. We were in the market for a used car and we had a bit of a challenge. My last car was a Subaru Impreza which I loved, but I leased it before my partner and I were serious and he's 6'5". The Impreza was uncomfortable for him as a passenger and impossible for him as a driver. We knew we needed something bigger. We stopped at the Nissan dealer nearby and tried a Rogue. I really liked it, but didn't like the dealer. We decided to stop by Carmax because we knew they'd have a wide selection of SUVs across brands for us to try to see what was comfortable for him. We walked in without an appointment and they assigned someone to us but said it would be a little bit. They told us all the cars have the keys in them (in a little metal box that's locked) and we could get in and out of as many as we wanted while we waited. We tried a few different ones before Will called to tell us he was ready for us. We talked him through our situation and test drove a Ford Escape Titanium. It was... ok. I had some reservations about how complicated the infotainment system was and I didn't like the windshield wipers (if you're buying you might as well like everything right?) We talked about Rogues after that but didn't test drive that day. We left with a little more info on how to navigate the website and Will's number. We told him we'd be back Friday or Saturday. I reached out on Friday and we got the first appointment on Saturday. I told him which Rogue I was interested in and he had it waiting for us to check out and test drive. I really liked it and thus began the easiest car buying experience of my life. No pressure. No hidden fees. Nothing. We walked in at 9am and I was driving home by 11am. It was fantastic. I really appreciated everyone there but especially Will for his patience and understanding. They even put a bow on it when you pick it up to drive home!

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    Review Highlights - CarMax

    I received a much better offer than I was expecting and the entire process was efficient and simple.

    Mentioned in 5 reviews

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    Franklin Motors Auto Sales

    Franklin Motors Auto Sales

    (8 reviews)

    I recently purchased an 06 Acura MDX from Franklin Motors in Hartford. After searching for cars for…read moreabout 6 months, I stopped in and looked at the car. I was satisfied with their selection. They mainly carry high end used cars, but a huge variety for a small dealership. The vehicle I bought had 1 owner and had the entire service record with the vehicle. The few things that needed to be addressed were taken care of by Franklin Motors. The owner Rocky was very accommodating and helpful. I had originally emailed them to look at the vehicle and within minutes Paul the finance manager contacted me. Both Rocky and Paul were a pleasure to work with. I am an out-of-state resident and they took care of registering the vehicle for me. The price on the vehicle was fair, and the miles were lower than at other dealerships. I have purchased used cars before without satisfaction and I can say this was by far the easiest and most comfortable transaction yet. I would strongly recommend Franklin Motors to my friends, family and co-workers. They don't pressure you into a vehicle and they are really good at accommodating any questions or concerns you have about the vehicle. Best experience I've had purchasing a car by far.

    I would like to formally express my deep dissatisfaction with the service I received after…read morepurchasing a 2022 Hyundai Santa Fe for approximately $18,000, financed with extremely high interest rates. The vehicle was delivered with several issues that directly affect both safety and the minimum quality expected from a vehicle in this price range, including severely worn tires, a tire losing air pressure, and a malfunction in the parking assistance system, with a warning light appearing on the dashboard only hours after the purchase. At the time of purchase, I clearly explained that this vehicle would be used for a long-distance trip of approximately 3,000 miles to California, which makes the condition in which the car was delivered even more concerning. When I returned to the dealership in a respectful and polite manner seeking a reasonable solution, I was treated with a complete lack of professionalism. One employee in particular behaved in an arrogant and disrespectful way, even pretending not to understand me when I asked him to personally inspect the issue with me. It is unacceptable for a customer to invest such a significant amount of money into a vehicle and receive a product with evident safety concerns, while also being treated with disrespect instead of honesty, professionalism, and accountability. This type of treatment is not only harmful to customers, but also damaging to the dealership's own reputation and credibility. Businesses that fail to respect and properly support consumers after a sale ultimately lose the trust of the community and create a negative image for future buyers. My intention with this review is simply to warn future customers about the negative experience we had and to reinforce that every customer deserves transparency, respect, and proper support when dealing with issues that arise immediately after purchasing a vehicle.

    CarMax - usedcardealers - Updated May 2026

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