I had a really frustrating experience with CarMax. When you first walk in, they definitely don't greet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall. read more

We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly out of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase. read more

Buyer beware. Run away, don't walk away from Carmax. Carmax sells you a warranty for your car promising that your covered for a deductible.I recently had a transmission failure. The warranty is provided through assurant (look them up). And every step of the process was an utter nightmare. And the best part, the WHOLE time they tell you, "yes, you're covered and have a $300 deductible." Then. came the moment to pick up the car - $300 jped to over $2000 with no warning, no authorization, and no notification of any charges above a deductible. I called Carmax - their answer "we cant offer any support for the warranty, it's a third party company." The blantantly lie to your face. Save yourself the nightmare and emotionally draining hell. Run away!!!! read more

DO NOT BUY A VEHICLE FROM CARMAX! they don't inspect their vehicles, which is made very, very clear to me. Due to the fact that from the beginning, my car didn't feel right. I took it in within the 10 day. Window to have them, look at it. They told me everything was fine. Within two weeks of that, my transmission light was on, took it back again. My brakes are down to the rotors. My Ignition coil needed to be replaced. My spark plugs needed to be replaced. I don't know if any of you have had a car that's needed to be repaired over and over again. But if they had told me there were problems with this car, when I brought it in to be repaired, I would have returned it, and I was in the ten day window.Now they're saying they can't do anything for me, because i'm out of the ten day window and I put too much miles on the car. They are worse and more malicious than any of the c*****.Little used car lots because at least, you know, to be suspicious of them period carmax presents itself as a safe haggle, free, straightforward alternative. They're a scam that presents as legit read more

Purchased a 2021 Nissan Sentra 5 months ago. My brother who is a mechanic and has worked on cars since age 9 has already told me that it needs brakes and I also found deep divets in the paint through all layers all around the car. Also noticed a film of paint on my rotors that match the orange paint on the car? This can result in build up on the brake pads and cause brake failure. Not to mention, what's with the mystery paint job? The absolute worst part of this is that my brother says the transmission is slipping and he also disclosed to me that the tires are the wrong size 235/50/18 and the correct size for this model is 215/45/18 as it states in the door on the tag. Furthermore, my fenders and wheel wells are significantly damaged as are the tires because they've been rubbing on the car for about 5 mo. It only has just over 2.5 k more on it since sold to me and with a mortgage payment size expense after insurance, it sits. Waiting to see if they will call me back and fix this before things gets mire expensive and they need to cover a rental and repairs punitive...etc ... Will update review depending how fast they correct this. read more

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Went to Carmax today to get an appraisal done, there were some issues with the appraisal but rabek and albin went above and beyond to get it re appraised and got a good appraisal done. These two guys are very kind and super helpful! Best Carmax interaction I've had. If anyone wants to buy a car or get a car appraised please go see them. They will 1000% do their best to help you! read more

I used Carmax because I really don't have time to shop for a car. I also don't have time to haggle with sales people. The thought process was buying a car from CARMAX meant that the vehicle was pretty solid / reliable and I wouldn't have to deal with a business that didn't stand by its products. I went online found the car I wanted a 2017 Lexus RX with 70k miles and had it shipped to Carmax Hartford. I Immediately got a text from the Sales person Ryan. I asked if he knew or could find out if the cars battery was replaced as the car is a 9yr old hybrid. Ryan said he didn't know. Leaving me to take the vin number and call Lexus to find out myself took about 15mins . I originally did not like the handling of the car so I requested to try another one . This car was shipped I drove it I didn't like it either. But I did like the original car. When I took the original car out. I noticed it had a crack in the windshield and a nail in the tire. The car also made a loud squeaking noise. At this point I asked to speak with a manager and I was given Tim. Tim was great I explained and showed him what was wrong with the car and he said no worries we'll take care of it. I financed the car through my credit union as Carmax offered me a interest rate double what my credit union offered yes double. With a credit score in the mid 700's . I contacted the credit union and the loan was approved and I was to be sent a check I notified Ryan that a check was coming. About two days later Ryan called looking for a update. This is the same person that when I asked if he could find out if the battery had been replaced he couldn't be bothered. The check comes and I buy the car. About a day later after hearing squeak I text Ryan to lay him know I didn't want to keep the car. His response. I have nothing to do with returning the car . Just what you want to hear from the sales person. They had not fixed the windshield or the squeak or the nail in the tire. But service was to get in contact with me so I waited. While waiting for service I took the car to Lexus to have them look over the car and tell me what the squeak was. Turns out its the actuator and to fix it is like 3 thousand dollars . So when I give them the car to repair I pass along the information. They fixed the windshield and took the nail out the tire. As far as the actuator Carmax deemed it NOT NECESSARY TO BE FIXED. I get called on a Friday afternoon from another Carmax person to tell me that Carmax deems the repair unnecessary and that my time is up and I need to return the car if I don't want it. Friday afternoon at 1:00pm . I contact Ryan thru text , as Tim is on vacation , asking if he would have a manager contact me. He never responded. Heres the issue for starters the sales person was useless. You dont let a customer do work you can do. You don't tell a customer that you have nothing to do with a return when its a advertised policy. Car max claims they do this extensive check of all vehicles they sell. I was given the car with a crack in the windshield and a nail in the tire. So during the check that was missed ? Also deeming the actuator unnecessary to be fixed is unacceptable. To begin with how did that get past the 150 point check ? Secondly had I brought the car to sell to them they assuredly would have deducted a offered amount . Tim the manager was good and the service person that checks you in is great. The rest of it is a assembly line product. That doesn't efficiently work. They also do not stand behind the cars being sold. read more

Car shipped to Hartford location. Sales and registration documentation was flawless. Service is the concern:. 125 point service inspection allowed the wrong size wiper to be installed on the rear arm almost breaking the arm off and mix matched tires installed on the vehicle that could have damaged the AWD drivetrain in a short period of time. I bought tires so they would match. Corporate customer service, service department, and sales department representative all said mix match tires were within Carmax standards. I would avoid this dealership until standard standards improve. I would not feel safe purchasing a car serviced and or inspected by them. read more

Bought an $80,000 car from Carmax June 8, 2025. Beautiful car runs well, looks great no real issues. The package that the car comes with as what's called a brake cooling kit. I found some of the parts in the trunk. I asked Carmax if they could take a look at it and see if the kit was really installed or not on the car. I paid for this Package. They said no. So I leave it up to the reader if you wanna deal with Carmax just beware going back and asking simple questions like I mentioned here basically, got me stonewalled to nowhere read more

I Just sold my car to Carmax in Hartford Ct. When I arrived I was impressed by the physical building and the amount of staff . They held true to their very fair online offer. The Staff were efficient and pleasant . The whole process was easy. The wait was longer than we thought but that was the only downside. I would use CarMax again. read more

So I refuse to let them buy my car (low ball offer)..Soo i was told i can not transfer my special vanity plates to the new car! Have to get a new registration and pay all the junk fees. But if...I sold them my car I COULD transfer plates!..WTF? No different than tricks all car dealers play.. Think this will end my deal with Carmax before it starts... read more

Our $5400 online offer turned into a $1800 offer after we drove 40 minutes and waited an hour at the store. The reason they gave for the discrepancy was because the clutch was "slipping." Apparently the person who test drove it doesn't realize how dual-clutch transmissions work. This seems like a clear example of bait and switch. read more

It is hard to imagine that a sales force can be as bad as CarMax - unbelievable. They were all set to gouge my young son buying his first car with the help of my ex (all I was doing was supplying funds), where the car was clearly over-priced, well-above blue book. When I reached out to the sales rep to coordinate payment, he ignored my call, text and email. Then two days later when I finally did get someone on phone, they were insisting that I had to come by the dealership to prove that the check was good - a two hour round trip. I told them it would be a certified check, and they still insisted I come by with my phone to prove I had the funds supporting the check - huh??!! 4 hours later I got text that I could avoid making the trip with a certified check. Duh - morons. Luckily - since they had already wasted so much of my time as it was - I spent it finding a car that was better and newer for the same price. read more

Terrible experience trying to buy a car from them takes way too long the whole process. If you are in the market for a car, I recommend you do not use CarMax. Did all my paperwork added insurance so now I am paying for insurance for a vehicle I do not have after this review I need to call my insurance and cancel. Worst experience I ever had. read more

Y'all. We were in the market for a used car and we had a bit of a challenge. My last car was a Subaru Impreza which I loved, but I leased it before my partner and I were serious and he's 6'5". The Impreza was uncomfortable for him as a passenger and impossible for him as a driver. We knew we needed something bigger. We stopped at the Nissan dealer nearby and tried a Rogue. I really liked it, but didn't like the dealer. We decided to stop by Carmax because we knew they'd have a wide selection of SUVs across brands for us to try to see what was comfortable for him. We walked in without an appointment and they assigned someone to us but said it would be a little bit. They told us all the cars have the keys in them (in a little metal box that's locked) and we could get in and out of as many as we wanted while we waited. We tried a few different ones before Will called to tell us he was ready for us. We talked him through our situation and test drove a Ford Escape Titanium. It was... ok. I had some reservations about how complicated the infotainment system was and I didn't like the windshield wipers (if you're buying you might as well like everything right?) We talked about Rogues after that but didn't test drive that day. We left with a little more info on how to navigate the website and Will's number. We told him we'd be back Friday or Saturday. I reached out on Friday and we got the first appointment on Saturday. I told him which Rogue I was interested in and he had it waiting for us to check out and test drive. I really liked it and thus began the easiest car buying experience of my life. No pressure. No hidden fees. Nothing. We walked in at 9am and I was driving home by 11am. It was fantastic. I really appreciated everyone there but especially Will for his patience and understanding. They even put a bow on it when you pick it up to drive home! read more

CarMax - Used Car Dealers Near Me - Hartford, Connecticut

Feeling very disappointed. I've been purchasing vehicles from CarMax Hartford for years. They should have taken better care of a returning customer. I test drove a vehicle that I was interested and had already gotten the pre approval. While I still owe $29000 on my current vehicle, CarMax only appraised it at $3900. It's a bmw which I'm sure they are going to turn around and sell for much more. So much for valuing your customers. read more

Absolutely horrible service. Spent two hours in there waiting for a quote to sell my car which they said would take 20 minutes. We got significantly higher offers elsewhere. Will not be coming back here and I recommend you stay as far away from this place as possible. read more

I found a car I liked in North Attleboro mass. And had it shipped at no cost to Hartford. I was met at the front door 4 days later by Anthony. Anthony was very down to earth and took my family and I for a test drive. I really liked the car and the price was fair. Paperwork was painless and I arranged my own financing. When I went to pick up my car there was a bit of a paperwork glitch (Massachusetts vs Connecticut registry) but CarMax worked through it with professionalism and customer service and everything worked out. Would definitely recommend going to see Anthony and getting a fair price on a great vehicle. read more

I cannot speak from the car buying side, as Carmax purchased my trade in. I will say that this was a very simple process and actually enjoyable. I filled out online, an offer form, and then we brought the car down for review. Their process was simple and after about 30 minutes, we left with a check for my vehicle at the price stated on the original offer. Jorge in the business offer made the experience enjoyable. read more

They have you sign in and wait while the staff stand around and socialize with one another. Nobody explains the process. We assumed someone was getting the 40k vehicle we were interested in buying so that we could test drive it. We were wrong and only found out after wasting our time waiting for nothing. Never again! read more

Another great experience, this is the second time i sold a car with them. Everyone was friendly and helpful from the moment you walk in to signing the paper work. You will not get a better offer from any car dealer. The entire transaction is quick alot shorter than at a car dealership. Just want to thank everyone for the great experience. read more

They sold my daughter ( who had 3 kids) a trash van. Hadn't even had it a year and she has had 8000$ worth of work to fix it. They don't communicate. They are rude. They don't care once you sign the papers. Do NOT buy anything from them. They are trash. Wouldn't give them any stars but I had to for review. read more

I've never bought a car at CarMax, and I've never sold a car to CarMax. I went there today to get an appraisal on my Toyota, and although the price offered was below my expectations, I was still pretty impressed by the whole experience. I made an appointment on-line and within a few minutes a guy called me, took some vehicle information, and asked if I knew CarMax sold cars too, he was definitely charging down that road pretty hard, until I told him I wasn't looking to buy a car from CarMax, I just wanted their valuation if I wanted to sell them my car. When we arrived at CarMax, we learned that he had passed us off to another sales rep. We wondered if he did that because we said we weren't interested in buying a car too. Who knows? Anyway, we were super impressed with the CarMax facility- its huge and bright and very pleasant. There's a customer lounge seating area, and complimentary coffee and water. It looks like one of the biggest car dealerships you've ever seen, with a big service counter, cars on the sales floor, and dozens of consultation cubicles. We met with a super pleasant young lady who sat with us at a cubicle, asked some questions on the car, took some info off my drivers license and asked for the keys. It took about 45 minutes to get the appraisal, its the number CarMax would pay me today for the car, a number that's good for one week. We got a printout that we'd need to bring back if we decide to accept their offer. I had done a Blue Book valuation before our trip to CarMax, and the low end of the Blue Book range was about $800 over the CarMax offer. But the CarMax offer was hassle free, no going through the misery of dealing with the general public or the pennies on the dollar rip-off you get from a trade-in at a dealership. If you value simplicity and low stress living, you'll probably be pretty happy selling your car here. read more

CarMax - Used Car Dealers Near Me - Hartford, Connecticut

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I like buying cars at CarMax because "no hassle" is important to me. When I traded in my old car, they appraised it in 15 minutes. They gave me $2,000 for it. According to my research online, I might have been able to squeeze an extra couple hundred dollars out of it if I had gone to a bunch of dealerships-- but my time is worth something, and I am totally happy to take a little hit if it means I can get my transaction done before lunch. I picked out a car I love, with the help of a super enthusiastic and knowledgeable salesman. He didn't pressure me at all, and was happy to let me drive as many as I wanted. The only reason I'm taking off 1 star is that the experience soured a little bit when I told him that I wasn't buying the extended warranty. The sales staff must receive most of their commission from selling those, because he pretty much acted like I had insulted his grandmother. However, after he recovered from that little shock, he was friendly and helpful in getting my papers signed and showing me the features of the car. read more

Veryyy !HORRIBLE! I bought a 2010 Honda Accord with 100k miles $13k cash came fresh out the dealer with a bad timing chain, they "worked" on it 3 times and never resolved the problem, kept on making a crazy rattling sound then I sold it. Couple years later I buy a 2015 Honda accord lx engine and transmission fluid dirty as can be!!! And coolant was dangerously low!!! these dudes really don't check nothing!!! Double check and have a good trusting mechanic with you or else you'll be hiring a lawyer like me for your money back!!!!!!!!! (!DON'T GO HERE!)‼‼‼‼save your $$$$$ read more

Went to sell my car and it couldn't have been easier. I got an online quote from CarMax before going so I knew a general idea of what I'd be leaving with. Walked in, signed in via QR code on my phone and was promptly directed to the business desk where i stated I had a 7 PM appointment. They mentioned they were slammed but expect to be out between 9-9:30 all said and done. I handed my keys over to the appraiser and he went out and inspected the car. I can't confirm what they did or didn't look at as I waited inside. About an hour later, I was approached by one of the carmax reps with an offer. It was lower than the online price (went from $9,500 to $7,100) only because I selected the wrong engine. I still took the deal as I did research around the area and carmax was offering the most for my hyundia. After accepting the deal, I provided all my documents required and waited for the paperwork to sign. After another hour I was in the back signing everything off and the rep was extremely nice. Would recommend selling your car here if the price is right. Painless process, friendly staff and I'd recco coming in on a week night like I did. Even though they were packed, I can't imagine how much longer I would've had to wait on a weekend. read more

Hartford, CT - I am a fan. This location is quick and easy. For those that may be traveling in, this location is about 15-20 min ride from the Airport. Be sure to inquire about in transit tags if you are going to be traveling home. Not the easiest thing in the world, so you might want to have the car transferred. Trust me the transfer fee might just be worth it! I have never purchased, traded or had any previous interactions with Carmax prior to my purchase last month. Carmax is a no-haggle environment. I did not get harassed by phone or email once I let them know I was interested. The salesman at another location was available but not abrasive or overbearing. During my visit with this location, Victoria made the process as easy as possible. I let her know that I was going to be flying in and she made sure everything was sitting ready on go. If you have all of your ducks in a row, your salesman will have his/hers in a row too. Totally think Carmax is worth a gander. They have flexibility that dealerships often don't. I will be back to review the service side of things shortly but as for now the purchase process was pretty seamless. read more

CarMax - Used Car Dealers Near Me - Hartford, Connecticut

I found a car I liked at another Carmax location. They shipped it to Hartford. Within a few days it was there and I was notified I could test drive it. I made an appointment with Omiaka who greeted me when I arrived. I test drove it and loved it. Their business model as well as working with Omiaka made things so simple. She is very professional, helpful and easy to work with! Would definitely recommend Carmax, no nonsense! Thank you Omiaka and Carmax! read more

I'm a tow truck driver and I bought a car there for trade in I asked some mechanic where does he want me to drop it. He catches a fit and says he is not gonna work on it because it's to old, so of course being a tow truck driver I picked him down, dropped the car and I left, he called my shop crying like a little girl that he is I am the boss you idiot. I'll see you around coward read more

How about I give a little bit of some background on the reason behind finding myself at CarMax.. My beau has been driving his car for 15 years, so it won't really surprise you when I say one day on his way home smoke started bellowing from the engine and the car started doing her death rattle. It was finally time for him to get a new car. A friend recommended we try out CarMax after a seriously less than satisfactory dealing at another dealership. We didn't make an appointment and just showed up. They directed us to walk around the lot and check out the cars they had. All of the cars are unlocked so you can sit in them, check them out, and find the ones you like. I'll jump right to the goods. Will Whaley was the associate who helped us out and he was absolutely fantastic. He was patient, explained everything thoroughly, and took his time trying to find the perfect deal for us. He ran the numbers multiple times, and even got his hands dirty adding up proof of income to try and get a better APR. Beau, while sad he had to say goodbye to his car, left that day with a new ride, after one of the easiest car buying situations I've ever been a part of. Shout out to Margaret who helped us sign papers as well. read more

I came here because of the supposed simple expeditious process advertised on the website. We selected a vehicle located 4 hours away promised to arrive within a couple of days to our local location, unfortunately the ETA kept changing and we received conflicting information when we called for clarification. The call center associate told us we should just buy a different car and return it when the other one arrived. I was hesitant as that sounded unethical to me and asked if they could simply provide a loaner until it arrived as it seemed much more reasonable to me to do that instead of a waste of transfers and paper work. They declined stating they don't do that and did not offer any alternative solutions except to refund the fee that I paid which it obviously should be as the service was not rendered. When I was about to leave the manager had the audacity to say I had just started the transfer that day. I even pulled out the email showing the confirmation and he later provided a receipt stating the fee was refunded before today, conflicting himself and his assertion/excuse that I had just transferred it that day. We were hopeful this would be a quick easy car purchase process so we could have the car for our family vacation. Unfortunately, the experience was nothing but headaches and disappointment. I would not recommend CarMax. read more

Went in yesterday to get my 2012 Camry appraised along with my husband's 2010 BMW750. The appraisal exceeded my expectations, it was also very fast. During the waiting period our salesman, Derek Hoffman, showed us vehicles. More tailored towards me as I really needed a new car. I told him safety was key and a small or mid-sized SUV. He showed me some options and eventually we settled between a 2016 Acura MDX and 2017 GMC Acadia Denali. I test drove the Acura as the Acadia was in another state and quite honestly I saw the non-denali version and thought it was too big for my liking. I ended up purchasing the Acura. Derek was an OUTSTANDING salesman and so helpful through the whole process. He stayed well past closing time. The only reason I'm giving 4 out of 5 stars is that I would have liked the chance to have my oil changed, breaks checked and that's it. This was a great experience. read more

I worked with Myra and and David at Carmax and learned a ton. Myra, in particular, was super attentive and knowledgable about cars and was able to hone in on what type of car I wanted even if I didn't know how to articulate it. They did not pressure me and really took the time to find something I liked. Disclaimer: I did not end up buying a car here. But I definitely recommend this location! Just be sure to look up what they have in stock before you go, as it seems like their selections changes hourly. read more

Had a good experience at car max. Eric Reynolds was the BEST. He was patient with me, accommodating, and made sure everything was to my liking. I couldn't ask for a better Sales person. I definitely recommend shopping for your car at Carmax. Make sure to request Eric!!!! read more

Not really worth going to, you can check all there prices online and if you didn't know that when you get there you will realize there is no point in dropping in. Now if you were going to trade for an equally valued car you stand to lose about half the price of your car and really unless you are ok with getting a car with twice as many miles as the one you're trading in you stand to lose a lot of money. With that said I think for a search of all there locations I found half a dozen cars priced under $10k. On the day I cane in I was willing to give up my car for a new one irregardless of the cost luckily customer service was so bad no one said anything to me and I felt like I was some where I shouldn't be. read more

Carmax is a great place overall to go and buy or sell your car. With the wide selection that they have, and friendly sales people no wounder this company revolutionized the used car market. There is no Haggling so it is easy to walk in see the price and if you don't like the price then you can easily walk out. The sales people do not negoitate the price on the cars or on your trade because they get paid a flat rate commision so that they won't swindle you on selling the oldest car on the lot. They are honest about their process and everything is written, nothing is just word of mouth. I would recommend Carmax to anyone shopping for a used car for the first time, or anyone who already has been frustrated about other used car dealers. Walk in, listen to what they have to say when they greet you at the door, you'd be suprised the moment you walk in. read more

Dealing with the service here is like the blind leading the blind. Do not try to sell your car here. It's a fiasco. I've been in 3 times only to sit there for hours for them to tell me they need this/they need that. Just tell me over the phone! It's a joke. read more

My girl and I went to Carmax in Hartford to get a cash quote on our Honda, on Sunday. It was about 4-5 years old but had very low miles and frankly was in great condition-wondering why we even wanted to sell it. We immediately were greeted and put on the wait list to see an appraiser. It was about 15 min and we showed a gentleman out to the car. He inspected it for about 10-15 minutes, and said he didn't need a test drive as it was in such good condition. We walked back to the desk and William helped up get a cash quote. That whole process was easy and fast. Later that day, we decided the price was fair and to sell it. Fully thinking this would be an all day affair, we actually were in and out, once we returned to sell it, in about 15 minutes. I really couldn't believe it. We had what we needed to sell the car, and presented that information. Felix was great and walked us through the entire process--that was very smooth. We both were extremely impressed by how fast and efficient this process was on a Sunday! Highly recommend selling your car to Carmax! They got the process down to a science! read more

Was told my trade in was likely auctioned by that Friday after new car purchase when later I found out it was in the backlot for the entire 30 day return period, repairs started within a week of purchase, understaffed departments left me on hold countless times and often unable to get through, had to drive a non compatible loaner car for nearly 3 months while they used a third party repair company to fix up a broken $2,000 part that the car maker dealership could do right away but it would cost Carmax more, had problems with AC, intermittent non start and more, also my detail guy pointed out to me that at one point the entire car had been repainted (with overspray evidence on bumpers etc that did not come up on the Carfax report, definitely a downgrade in attention, priority and available service AFTER the 90 day period, it's a year a half later and I still cannot get through to the service department for a question I had, would not do Carmax again, covid can only be blamed for so much, you know? read more

Awful! Horrible! Terrible! I brought my car in an appraisal. Upon getting there I was told "you're next on the list." Over an hour later, I was still "next on the list" but hadn't been helped. I was getting impatient, especially because there were employees wandering around with nothing to do. There were even employees hanging out in groups of 4 and 5 in their plainly visible offices, watching YouTube videos. I went up.to a pacing employee, and asked if he could appraise my vehicle. He said "I'll be right back", and he left, and never came back. 90 minutes after arriving, I had still not been helped. There were hardly any customers, it wasn't busy in the least bit. It was so frustrating seeing employees pacing about, and wandering around, but not able to help me for what reason. 2 hours after I originally got there, I left. I hadn't been helped. I only wasted my time. Absolutely ridiculous. read more