We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly…read moreout of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase.

I had a really frustrating experience with CarMax. When you first walk in, they definitely don't…read moregreet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall.

Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

What liars they are here. I bought my car with them a year ago and paid $4000 for An extended…read morewarranty, and I was promised that if one tire had to be replaced that they would have to replace the one across from it or else my suspension would be all messed up when driving the car. Come to find out a year later that they completely lied to me when I was purchasing this warranty and only one of my tires is going to be replaced with a different tire that is not the same as the others. Leads to damaging my car even more because they lied and I have to pay more out-of-pocket to replace the other tire or else my car will suffer tremendously so $4000 down the drain because they lied. Thank you Chris for the lies you fed me. I will never ever be purchasing a car from this company ever again, nor will the rest of my family

If I could give a zero I would. Assisted someone with a vehicle purchase. asked multiple times if…read morethere was anything wrong with it, was given a small list of repairs that were already done and told the vehicle had a safety inspection. The vehicle was reasonably priced, which is why I inquired about repairs needed since there was money in their budget for them. Pat assured me "I wouldn't sell you a car that needed work." One week later she takes it for an oil change, numerous costly issues, including some related to safety. Reached out to them on her behalf and got a similar nasty response to the ones I see here. BTW the mechanic who checked her car out literally asked "why would you let her buy from there, they are the worst!!" BUYER BEWARE!!!!!

Go with your gut. Something seemed off and I said I wanted my mechanic to take a look at the car…read morebefore I decided to keep it. Pat Skelly told me he was "raised Irish Catholic by a marine" and that made him trustworthy & that this was "the cleanest car" they'd sold off the lot this year. Shook my hand on my way out with my new-used car, thanking me for my "trust". A week later my mechanic looks at the car - bad rear brakes & a leaking radiator - 4-figures to fix. When I reached out to Pat he told me not to contact him again saying he couldn't be bothered with my auto shop. I said I'd like to return the car, that if he stood by what he sells he should easily be able to sell it to someone else. He told me to get a lawyer. Pat Skelly doesn't stand by what he sells and the condition of his lot should tell you all you need to know about his operating practices. Shop elsewhere.

I've bought two cars from this dealership. I am focusing on service in this review. Their rates…read moreare comparable to other dealerships. All are expensive but it's better to maintain the vehicle because who can afford a new car? I needed new tires. When I bought my car I was given the "free tires for life" program provided my maintenance was done by them. I did all maintenance with berterra and when it was time for tires, I was only given a $600 discount not free tires for life. So that was misleading. I got the new tires and alignment and new sensors, $$$$. Car runs well now. Hope to have the car for another 100,000 miles.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

Shameful that you'd pay thousands for a simple car repair and have them attempt to sneak on a…read morecharge for $10/GALLON for loaner car gas. For reference, the car was in my possession for less than a day and driven about 30 miles.

DO NOT get your car repaired here. I made the mistake of getting them to look my thermostat…read moreoverheating when the dealer I purchase the car from wouldn't be able to take my car for another week. I absolutely regret it. Not only was their customer service horrible, but they over charge for repairs and make false promises. Before I had it towed there, I checked in with service and told me they'd be able to schedule me for the next day at noon. I also told them I needed a loaner vehicle, which the woman said all I had to do was talk to my service advisor about it...both were LIES. They didn't even unlock my car until late the day after that and then called me 15 mins later telling me they weren't sure but it may be the thermostat and gaskets, and then 5 mins after that added the water pump which doubled the repair cost (over $3,500) They charge a whopping $315 an hour!!!! And a $400 diagnostic charge!!! I said I'm not paying this unless they're absolutely sure it's what's wrong with my car. I ended up speaking to another service person who said they were gonna take another look at it Monday. Meanwhile no loaner so I ended up renting a car. After several conversations back and forth, and one with the actual Service Manager who basically started the conversation with saying "Not to be combative, but..." I ended up being so disgusted and dissatisfied with the service I called my dealer again (Mercedes Benz of North Haven) and they said they'd take a look at it and their repair hourly rate and diagnostic is significantly less. They're also taking a video of the diagnostic and sending the invoice right away. Already leaps better! Never again.

The best place to sale your junkcar any condition, driveble or not no problem ,call 203-482-9918…read morejust ask for cotation , paying cash and free pickup.

From the owner: Any Brand any Year All JUNKCARS paying in cash and free…read morepickup!

Visited the service department today for the annual service on the Volvo. Impressed by their…read moreequipment as you drive in the service area that measures your tires to determine if you need a rotation, alignment, etc. Was greeted promptly and directed to Pete Daiko, one of the service personnel. Pete took the time to explain what the first service on the car would be, checked for recalls and service advisories (there was one), told me how long it would take for the normal service plus the amount of time it would take to resolve the service advisory. I was then directed to their guest waiting area which had plenty of seating areas to allow for social distancing. Liked the guest area where coffee, tea, soda, water, and various snacks were located. Getting a video of the safety inspection was a surprise and a nice touch. I was kept advised of how things were going and the wait time was actually less than stated which was nice. Overall this was one of the best service calls that I have had and look forward to doing business with Hengras in the future.

Let me start by saying I have bought 3 Volvos over the last 15 or so years from Gengras and always…read morehad my cars serviced by them. I will never return! Bought my last XC90 used from them, got 2 key fobs with the car. Within 6 months one of the fobs needed a new battery. Having changed my own fob batteries for the last 15 years, I opened it up and replaced the battery. A tiny (and I mean minuscule) piece of cheap plastic fell off that was tasked with holding the battery in a precise location inside the fob, rendering it useless! I used the second fob until it was time for service and then brought in the non-working one to them to look at. I was told it would be over $700 for a new one! The computer part of the fob was perfect-only a tiny piece of plastic to seat the battery was missing. Nope-need a whole new one! I spoke with the service manager, Peter, explaining what had happened, no deal. $700 for a new one. I explained that I have changed the fob batteries for years in my prior cars with no issue and was told that perhaps I should have called the service department to do it for me. I found that to be incredibly condescending. I asked them if they checked the fobs for issues prior to reselling a used car and was told that's not part of the pre-certified process. So no idea if the plastic was already cracked prior to my opening it. I suggested that they replace the fob for free, due to the issue and no guarantee the plastic wasn't cracked when I received it. After much back and forth, and a promise from Peter for a prompt return call, I had to call him back a week and a half AFTER he promised to call. Eventually Peter dropped the replacement fob cost to $375. I refused. I went to Mitchell Volvo and they were able to fix it no charge. After 15 years-Gengras has lost all of my business. I will buy my cars from Mitchell Volvo and I suggest others do the same.