Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

I Purchased The 2019 Toyota RAV4 XLE June 2022. My sales person was Kevin Hill, Kevin and Terrence…read morethe branch manager were very attentive during the whole process, extremely patient and helpful. Kevin made my car purchasing process extremely stress free because they took care of all the work and walked me through the whole process with complete honesty and transparency. When my car was having a few minor issues they even rented a car for me during the brief hiatus until I got my car back. I highly recommend them for they are definitely 100% Haggle/hassle-free but extremely worth it especially if you have a trade-in! The entire staff of men and women there are very friendly. They are the best I've ever experienced. Amazing customer service! Buying a car from Enterprise Car Sales in East Hartford, CT is not a stressful experience at all! I highly recommend them, they will put you in the car you want "Haggle & Hassle-free"! When you call or go to the location, ask for Kevin Hill and if he's not available they will connect you with someone great. you won't regret it!

If I could give a zero I would. Assisted someone with a vehicle purchase. asked multiple times if…read morethere was anything wrong with it, was given a small list of repairs that were already done and told the vehicle had a safety inspection. The vehicle was reasonably priced, which is why I inquired about repairs needed since there was money in their budget for them. Pat assured me "I wouldn't sell you a car that needed work." One week later she takes it for an oil change, numerous costly issues, including some related to safety. Reached out to them on her behalf and got a similar nasty response to the ones I see here. BTW the mechanic who checked her car out literally asked "why would you let her buy from there, they are the worst!!" BUYER BEWARE!!!!!

Go with your gut. Something seemed off and I said I wanted my mechanic to take a look at the car…read morebefore I decided to keep it. Pat Skelly told me he was "raised Irish Catholic by a marine" and that made him trustworthy & that this was "the cleanest car" they'd sold off the lot this year. Shook my hand on my way out with my new-used car, thanking me for my "trust". A week later my mechanic looks at the car - bad rear brakes & a leaking radiator - 4-figures to fix. When I reached out to Pat he told me not to contact him again saying he couldn't be bothered with my auto shop. I said I'd like to return the car, that if he stood by what he sells he should easily be able to sell it to someone else. He told me to get a lawyer. Pat Skelly doesn't stand by what he sells and the condition of his lot should tell you all you need to know about his operating practices. Shop elsewhere.

Still 5 Stars! I was really surprised when I dropped my car off for service yesterday, checked-in…read moreon Yelp and saw that Bertera still only has an average of 2 stars. Here's why I think their service is fantastic: It's EASY to schedule a service appointment on their website. On a Friday morning, scheduling something for the following Monday, there were scads of slots open. I arrived at 7am and the service bays were hopping!! They go over what they need to before you leave (or wait, in the waiting room). Within an hour of dropping my car off they sent me a video of MY CAR, underneath and under the hood, explaining "brakes look great, this looks great, that looks great.". They were fixing a number of check-engine lights that had come on and I didn't have to call to check on the car. They kept me well informed via text and pick up was a snap. Bertera has easily replaced my previous Subaru dealership in terms of earning my loyalty.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

The service department was exceptional today. I say that because there were a few customer that…read morehad cut the line and was service ahead of me. I didn't think to much of it, but one of the advisors noticed it. She quickly prompted a service advisor(Sammy) to me. For her to see that while servicing other customers at the time was extremely gratifying(I'm sorry for not getting your name, but you were the only lady working there on 5/9/17 @ 9am). I will definitely recommend anyone purchasing a new car or just servicing their cars to go and check out New Country Motors at 1 Weston Street, Hartford CT Thank You Max

We used to take the car to the same place where we bought it for servicing, but we decided to stop…read moregoing there after facing service bills running into the thousands of dollars. If they were customer-oriented, they wouldn't have charged such high fees for the simple work they performed.

The best place to sale your junkcar any condition, driveble or not no problem ,call 203-482-9918…read morejust ask for cotation , paying cash and free pickup.

From the owner: Any Brand any Year All JUNKCARS paying in cash and free…read morepickup!