I love how I ordered a piece for my car & was told when it came in, they'd just "pop it in" for me, knowing I bought my car from Carmax and they kind of screwed me over.. so I pick up said piece today and all of a sudden this place wants to charge me to install the same piece .. that they weren't going to charge me for doing in the first place what a joke read more

Mr. Steven Mitchell, My name is Raymond Scully. I was accosted in your store unlike anything I've ever experienced before. I felt assaulted, discriminated against, scared, and certainly insulted. I had been speaking with Steven, a sales rep at Mitchell VW, in Canton, off and on for nearly 2 weeks regarding purchasing a certified pre-owned Jetta sport wagon. Yesterday we spoke and he gave me an OTD price on one of them. I countered with a cash offer and would have bought it at that price over the phone. He declined, asked for a deposit, and asked what my plan moving forward was. I said I still wanted to drive it. I told him that I probably couldn't come in until Wed. I was lucky enough however, to borrow a car and showed up unannounced this afternoon at 4:40 pm. It was raining. I had parked on the end of the line of VW's along the wall slightly in the drive area but made sure there was room for any vehicle to get by. It was raining, I had not been on the lot before and I actually have a physical disability so considering the car that I came to buy was also parked near by, I parked there and walked in. I am sorry to have blocked access if I did. I looked around the showroom. No one was there. I did hear two voices seemingly coming from separate offices. I looked around some more, sat down and read an entire brochure, then stood back up and noticed an empty reception desk. I walked over to it and stood there quietly for 2 more minutes. After 9 nearly 10 minutes, ( I double checked the time). I was approached by a man claiming to be the manager. I don't have his name. I remarked on the wait, he got me a rep because Steven wasn't there. The rep and I were sitting and talking. He was being great. I was ready to drive the car and buy it if it was as advertised. I expected both to happen today. While my new rep was getting the keys and copying my DL I walked around looking for the other man to ask about how he would compensate the sales reps considering that I had been dealing with Steven and he wasn't there. I never found him or got to discuss that. When I pass by the GSM's (Aaron) office he shouted "can I help you" I said "no thanks I'm with him" referring to my rep that was in his office. He said "oh are you the one that parked in the middle of the driveway?" I said something like Yeah I probably did, sorry. he said "how bout moving it" I said "absolutely" then I did just that in the rain. I took a picture because it really wasn't in anyone's way. I re-entered the showroom and Aaron was there alone. My rep was getting the car ready with a plate etc. I showed your GSM Aaron this pic and asked if that was what he was talking about. He said your a "smart-ass aren't you" I said something like what are you talking about? , why are you acting like that? he said "I don't like your attitude, I don't like your demeanor and I don't like your truthfulness" Then he said "GET THE FUCK OUT!!" I was floored. I started to leave then I realized that they had my DL and I was now parked on the other side, so I started back, saw my rep got my licence, told him that Aaron told me to "GET THE FUCK OUT!!" before I could finish Aaron was repeating but louder "GET THE FUCK OUT" I thought he was going to hit me I was scared and I left as quickly as I could. As I said in our phone call, I must do something. This is unprecedented. My first reaction is to contact all local media and picket outside your business at rush hour with your own GSM's quote on the biggest sign that I can hold. Something needs to be done. As i write this I am shaking with emotion. I was truly planning on buying a car from you today. Now I'm truly considering legal action in addition to the actions mentioned above. Sincerely, Raymond Scully where I parked at your store.jpg 198.6kB This is a copy of my complaint that resulted in me being insulted and disparaged by Steven Mitchell, co- owner. His actual words in text form stating that I must be "mentally ill" or on the "Spectrum" are to be published next. call 413 245-4531 read more

Mitchell Volkswagen - this where I parked - Car Dealers Near Me - Canton, Connecticut

Aggressive sales manager and higher prices than other VW dealers. The service department is decent here but usually a long wait for an appointment. On our 3rd VW but have never purchased one here. read more

I'm forced to bring this to Yelp as my numerous calls and emails have not been taken seriously by the staff at Mitchell... In October of 2020, I was looking to sell my GLI that I had purchased from Mitchell. After calling to see what they might offer for a buy-out and receiving an astronomically low offer ($3k lower than what surrounding Volkswagen dealerships were offering to be exact), I said no thank you, and asked to be removed from any and all forms of communication from Mitchell. Within hours, I received a call from Jeremy Pratt apologizing, and asking why I wished to no longer receive contact; I advised that the offer was simply distasteful, and as a repeat customer, such an insulting offer did not sit well. I asked him that I be removed from any and all contact, and selected the "unsubscribe" option in the email communications I received. Since then, I have received numerous letters in the mail, as well as numerous emails from different staff members. I have repeatedly clicked "unsubscribe," repeatedly called in and asked that my contact information be removed, and repeatedly spoken to Jeremy requesting that I be removed. If you're looking to get absolutely hosed on your trade-in (or the sale of your car) - go Mitchell! Or if you're looking to get trolled and repeatedly harassed - go Mitchell! Your drive to Valenti Volkswagen or Danbury Volkswagen will be worth EVERY MINUTE! read more

I don't think anyone enjoys the car buying process but Marin was so great that I looked forward to hearing from him. If you're looking for a car at this dealership make sure you ask for him. We bought a Taos and love it. Got a good deal on our trade in too. read more

Mitchell Volkswagen is the place to go for anything car related. Being someone who has been loyal to Volkswagen for Ten years now, I've been to two other Volkswagen dealerships not far from the area and never had such service like I do at Mitchell Volkswagen of Canton-- now just recently moved to Simsbury. Reliable, reputable and respectful are three words that come to mind when I refer friends to Mitchell. Scott in Service, Donna and Kasey are amazing!! My loyalty will continue with Mitchell for many years to come!! read more

Thank you so much Bill and Aaron and Ken!!!! You are all so amazing. I will totally recommend you if I know anyone that Needs a car. I inquired about a used car. Aaron told me to keep an eye out on their used car website. I did and a beautiful car came available! I contacted Aaron gettinger right away and he immediately arranged for the used car to be available for me to drive at Mitchell Volkswagen. And next thing I know I'm driving the most beautiful car that I have ever driven in my entire life. He made me a very fair deal. So I bought the car. Believe me. I did my research. If not for their help I would never have been able to get into this luxury car!!! The kind professional people at Mitchell will do anything in their power to get you into the car the you have only dreamed of. They will shop around and get you the best financing available. They offer the best service out there. Thank you so much!!!! Darlene Paige Williams! read more

Big props to Mitchell VW in Canton, CT. I am so pleased with their level of courtesy and desire to go the extra mile. I signed up for their tire coverage (which i was apprehensive about when i purchased the car), so when I got a major tear they made sure everything was covered no questions asked. I want to give a big thank you to Jennifer and Jimmy in Service. You guys are so great! Thank you for everything! You went the extra mile and I'm extremely grateful. read more

I have been having my 2013 Eos serviced here. I took advantage of their tire special for October. I asked for four new tires and a four wheel alignment. I dropped my car off and about two hours later I got a call saying I did not need the alignment saving me $150.00. What a surprise! I was extremely happy with my service. Debbie read more

I needed to have my battery replaced. From the conversation with the parts department, the service writers, and the final service review with the service manager Michael, I was very impressed with the level of total service that I received. I found everyone informative, professional, experienced, and most accommodating. They all had excellent attitudes and my visit was a very positive experience. Nice to see a service manager not hiding in a back office, but actively and positively involved with his customers. Bravo. read more

I purchased a used vw last week from Mitchell. I have purchased several cars from other dealerships in the past. I have to say, these guys were the easiest to deal with and very fair. They went out of their way to make sure I was happy with my purchase. Kudos to sales associates Alex Gutierrez and Paul Garafolo, they were great and very professional read more

I would not know how to call a service where after 15 minutes of waiting the sales person has declared that he does not have a time to show us a car. General manager also was useless read more

Recently moved to the area and was hoping to find the same service I'd been accustomed to receiving from VW dealers. I brought my car in for a specific front end noise, asked them to diagnose it and ket me know. They diagnosed it, said it was part "x" and I asked them to fix it. They replaced it. After paying 600 bucks, I pull out of the lot and it's making the same friggin noise. I called them 10 minutes later (they had already closed), let them know and I got the following explanation. We noticed part "x" needed to be replaced - lots of movement. That's great, but it doesn't solve the problem I initially brought my car in for. They asked me to drop it off for another day so they could look at it again. At the end of the day they couldn't find a problem. So I am 600 bucks in the hole. They offered nothing. no credit, no "let's take another look" - nothing. I left pissed off, 600 bucks poorer and with a car making the same damn noise. I brought it to a local repair shop. problem solved. so maybe they can sell a car (but not a diesel) maybe they can change the oil, but they certainly can't offer any noteworthy customer service, and i wouldn't trust any diagnosis without a second opinion. Personally, I wouldn't let a customer pay me money for something I didn't do. Not sure that's really a good business practice. bottom line: I came with a problem, I left with a problem, and still paid 600 bucks. so disappointed. read more

BUYER BEWARE OF THIS DEALER!! Three years ago we purchased a "certified" used Passat from them and were told that the car was never titled and was a loaner and demo for their dealer ship. What they did not tell us was that this car had been in an accident! We found out when we recently went to trade the Passat and our trade value was reduced by $5000. due to the accident. We have all of the documentation including a police report that shows the accident date just prior to the sale to us. Stay tuned, this is just the beginning since we will be contacting an attorney to follow up with them! read more

I was incredibly unhappy with the service provided here. I dropped my vehicle off for an oil change at 10:15a. At 2:30p I called to check and I was told the car would be ready around 3:30p. How could it take more than 5 hours to get an oil change done?? I've been to two other Volkswagen dealerships in CT and one in MA and the service is far superior. In addition to this, I sat in their waiting room (sales floor) and listened to a group of employees have an entirely inappropriate conversation to the likes of which I will not repeat. What I will say is that it was inappropriate for ANY professional environment. I would not recommend this service center to anyone. read more

My husband and I were extremely impressed by the personal service provided by Brandon at Mitchell VW. He was able to get us the exact car we wanted that worked without our budget, and went above and beyond during negotiations and the purchasing process. He did a phenomenal job explaining all of the features within the car and took the time to help accommodate all of our needs. I would highly recommend this dealership and make sure to ask for Brendon when looking to buy/lease your VW! read more

I had an electrical problem with my 02 Beetle that caused my new battery to die. After several trips the problem was diagnosed and solved by Kyle. They even cut me a deal on the bill! read more

Terrible. Go almost anywhere else. We dropped the car off on a busy Saturday, with the full understanding that it would take a few days to get looked at. We were told "we'll have it back to you by the end of the week" and we said we'd be back on Friday and took the day off from work to make the trip. We also pre-approved for an hour of work. It took them two hours "driving around" to get the error (which they should have gotten from the onboard computer.) Then they apparently didn't do anything with the car again until Friday morning. Which isn't getting it done by the end of the week -- it's starting it it at the end of the week. So they were slow, unresponsive, took a long time to diagnose a problem that was *already known*, didn't start the work until they said it would be done. I have driven a VW for decades and used many many garages around the region. This was the only time I'd wanted to throw something at the mechanic. FOLLOW UP: They called my husband less than 24 hours after I put up this review to complain to him about the review. They did apologize for the lack of communication, but that does no good now. read more

I just took my Touareg in for and oil change and software update - as usual the service people were very helpful and pleasant.

I have bought 5 cars there over the years. They don't have the regular car dealership feel. There is no pressure or smoke and mirrors. You can tell its a family run business. They even make me feel like family. Look for Steve. He is honest and great to work with. read more

This is the greatest Dealership. They ALWAYS go out of their way to make my life easier. They are so accommodating and in a pinch, they always come through. Rob, Larry and Kiley in service are the best. If you have a VW....there is no where else to go! read more

Bought a used car today. Have to say it was a great experience from start to finish. Paul Garafolo easy to deal with and made sure we were happy with the sale. George Goggi the sales rep was also excellent and really knows the product. We started our search for a car at another dealerships closer to home and we were so disappointed. Traveled 75 minutes to reach Mitchell VW and it was worth the drive. read more

Just purchased a 2015 Jetta SEL TDI from George at Mitchell. The entire experience was easy and pleasant. No pressure, prices and options presented well and George did a great job going over all of the cars features. He made me a happy customer and I will deal with george again if I decide to buy another VW. This is my second Jetta and I absolutely love,love it ! Car and Driver review says "Jetta has now become the car Volkswagen should have been building since the beginning". I am not giving a 5 star rating for 2 reasons. The exhaust recirculating valve went on my 2012 Jetta at 55,000 miles and cost me $400.00 and the locking fuel entry door broke. Not Mitchells fault, but ... read more

Always a pleasure coming in here! Everyone is super nice and accommodating. Would definitely recommend to family and friends!

Monday mornings are tough place for a car dealer service department due to how busy things are. I walked in before 9 A.M. with no appointment and announced that I hit something in the road and needed someone to repair my right front tire. Jamie the Service writer asked me if it was for my 2012 or 2013 VW and knew my name without me having to say it. Wow, I was impressed with her... She was so professional, friendly, and polite. And no appointment? Not a problem! She had me taken care of and on the way in no time.... And wouldn't you know it. The salesman that sold me the car over a year and a half ago noticed me in the customer lounge and remembered my name and asked if he could help in any way.... These folks are outstanding.... I highly recommend them! read more

Buyer Beware Bought a CPO 2011 Golf. Car was not detailed. Windows were disgusting. Hair everywhere. Cleaned windshield to discover scratches. Obviously why it wasn't cleaned. The day of delivery the salesman was trying to clean up the windows since the detail shop didn't do its job. Missing trim on vent. Cut in door panel. I am not sure what constitutes a CPO car but obviously the standards aren't very high. Discovered the traction control button doesn't work and a Bent rim. Mitchell took the car for 4 days and replaced the windshield and traction control button. Bent rim was balanced and door panel was made worse. Dealers slogan is Your road to total satisfaction. Yeah not so much. read more

I have purchased several vehicles from Mitchell's, including my 2012 Touareg TDI. I tow regularly with the vehicle, and after a recent service (which included a firmware flash) my trailer lights stopped working. After checking all the fuses, I went to the dealership to see if they could determine the issue. I was already late for a trip to Maine, and they reluctantly looked at the vehicle after making my sit around for an hour. They couldn't fix it so I had to rent a vehicle to tow my trailer. I left the vehicle with them the following week & they replaced a fuse (in an unmarked location on the passenger side of the vehicle). They blamed an adapter in my vehicle that I don't use for my trailer, and said it wouldn't be covered under warranty (Even though the truck is 14 months old and under 36k miles). They then did me a big favor and only charged my $110! 1/2 of what they said I owed! To change a 50¢ fuse! I can't imagine how they treat "customers" that bought there $50k vehicle somewhere else! read more

I bought a certified used VW from Mitchell in January. They offered me fair value for my trade-in and the car I bought was priced competitively. Everyone was straightforward and helpful, pressure was minimal. We got the deal done in one morning and I drove the car away at lunchtime. It was as smooth and easy as any car purchase I've made. Haven't dealt with service, so I can't comment. But I was thoroughly impressed by the professionalism of the sales group. read more

Extremely difficult service department. Overpriced and untrustworthy. They tried to charge me for a repair that was covered under warranty and it took a second opinion from another dealership to recognize their mistake. Highly recommend you seek service and repairs at another dealership, I have had nothing but headaches dealing with Mitchell VW service department and I ended up having my car towed to another dealership. read more

We bought a 2011 Jetta from here in 2013 because the model was well reviewed and the sales team included that pearl of great price a trustworthy man, Steve F. Steve would not work for an organization that wasn't on the up and up. 12 months on we had some routine maintenance work and a Delphi radio that gave up the ghost and had the repairs done here. Bill, the service advisor exceeded expectations with clear descriptions of options including that it might be less expensive to go to an auto audio specialist for the radio. I decided to go with Mitchell for the replacement of the radio for time and trust reasons.The work was done on time as quoted. Can't ask more than this. read more

Great place to buy a Volkswagen. I highly recommend you go see Steve Ferenc there when you are in the market for your next car.

I had a 40,00 mile service done and bought four new tires for one of my two VWs. I dealt with Jaime, Kyle & Samantha (phone calls, appointment to pick out tires and service appointment.) All were courteous and professional. Mitchell VW is a superb dealership. read more

We have a leased VW Golf diesel. We have been trying to deal with VW of America since last September. We received a buyout offer on our lease and downloaded the paperwork - had it signed and notarized - and sent it in in November. Since December our email site from VW has read "incomplete paperwork". When I called I was told that they have our 3 completed pages signed and notarized in our file but not the generic 7 pages that were explanations of the procedure. In December I faxed the entire set of pages to them. Two weeks later - still with an "incomplete paperwork" notice I called again and was told "we cannot accept your faxed paperwork because you opted to send it by mail the first time". So I sent by registered mail the completed set again and got back the signed receipt on January 10. I waited two weeks and called when my site still read "incomplete paperwork" and was told "we are very backed up and your paperwork has not yet been entered into the system". When I asked for a time frame I was told "I am not allowed to tell anyone a time frame but feel free to call any time." NOW THEY HAVE MADE US MAD!! We are still obligated to pay our lease payments and they are dragging their feet. I have posted this letter on Facebook and have received many comments from people who either are or who know someone in the same situation. From this day on I will tell everyone that I know to stay away from Volkswagen products. I will also be writing letters and calling any consumer help that I can find. Sorry Mitchell I know this is not in your hands but you have the unfortunate situation of representing a product that is made by a company that has been found cheating the public and then not complying with a government demand to make things right for the people who have been affected by this. You will never see us in your VW dealership again until we are obligated to bring back that now hated car! Judy and Peter Ferraresso P.S. Just to be fair I will say that our other car is a Subaru from Mitchell Subaru - one of a long line of Subaru's that we have owned over the years and we have always been completely happy with them. read more

Went in for an oil change. These guys are perfect example of great customer service. Rob Hart is awesome! Willing to do what he can to help you out. Genuine folks. You will be taking care of here. Definitely recommend. read more

We were visiting in CT when we unexpectedly drove over a log in the road. We took our VW wagon to Mitchell to have it checked for damage. They gave us an appointment the same day, did a thorough check and because there was no damage, they didn't even charge us- not even for the time spent checking under the car and assessing the alignment. The service representative was as nice as can be and very helpful. If we lived in the area we would be using their service for all our needs. They are the best dealership we have ever experienced. read more

Great service. Very thorough checking all car systems and educating driver about their vehicle!