Liz P. - Went to buy used car. The one I went to originally check out was a manual. My fault. So, I was directed to another car that was taken in the day before. Ozzie raved about the car and the owner who had all maintenance at the dealership. Put down a deposit. Got a call to come and sign the paperwork. They would even send someone to my work to get it signed, so they could get the car on previous months sales. Car failed inspection - remember all service done at the dealership - It is three weeks later and I am still waiting for my deposit. All signs of a sleazy dealership. read more

I bought a new vehicle on New Year's eve with Genesa and the entire experience was fantastic. I will definitely be going back for service and future sales. read more

I have a service plan, so I get oil changes and tire rotations. They are good at fitting me in without an appt. Ive had bigger jobs done as well, they are done thoroughly and explain things well. They are good at texting updates and recommended services and after service paperwork. Have gone here for about 5 times and always good service. The area is starting to grow more businesses, with their communication, I usually walk to the Farmington Valley Shoppes, the CVS or further towards the ACE plaza. Just trying to say that I like the location. read more

Avoid this dealership for service at all cost. Said they fixed my suburu ascent but the day I picked it up all the check engine lights were on again after about 5 miles of driving. When I called back to tell them it wasn't fixed they wanted to slap on the ~$180 assessment fee again. Rip off service that was incompetent to boot!!! read more

This is a sad story. The bad service started the day before when we arrived to drop off the car to be repaired for 3 recalls. They have updated their location and it now has a fancy sort of drive-thru entrance for people with service appointments. Well, you get there and it still takes them quite a while to even acknowledge your presence and then it takes like 25 minutes to just confirm your name, grab your key and send you on your way. There's another review from 2 weeks ago that details this very well, take a look. Then after they sent us on our way they texted saying "I'm Larry, your associate for the service call, don't hesitate to text or call if you need a update on the appointment". I thought, wow, that's innovative and really good service...until hours later when we tried to text and call to see when we'd be able to pick up the car and no one replied or answered our queries. We finally got someone on the phone around 3:30pm who said the car wouldn't be done by 4 (as promised) and we could pick it up around 5 or on Sunday instead. We opted for Sunday and Larry said we could get the keys from the sales folks. We drove there, arrived around 11:05. My wife went inside and just stayed there for 20 minutes before I texted her from outside asking what the hold up was. Turns out they LOST HER KEY and were not in any sort of rush to find it. I was getting super pissed because of the time they wasted now, two days in a row. I even drove my car over to hers, parked in their lot, to see if the key might have been in her car (it was not) but damn if Mitchell didn't even think to check her car until 10 minutes after I did. FINALLY (no, they didn't find her key) they reluctantly asked if she wanted a loaner and she said yes. I drove home, she got home a few minutes after me and guess what? They found her key at the front desk about 5 minutes after she left and drove the 25 minutes back home. Why was all of her paperwork separated from the key to begin with? Larry the service contact wasn't working on Sunday and he was unreachable according to the other staffers that day. So my 2017 Forester is going to need the same recall repairs and I'm 100% going to a different dealer for those repairs. I hope Mitchell actively reads these reviews because they should take this feedback and do something about it. read more

Bought a new vehicle here in Nov 23. Overall a decent experience "for a car dealer " until it comes to getting refunded for an extended service contract that I add to the financing and canceled the following day which entitled me to a full refund. After multiple phone calls and emails I was told the person that writes the checks died and then they are waiting to hear back on the status of cancellation. 22 weeks later still no refund. They will just ignore you hoping you forget about it and go away. To bad though thought they were decent people. read more

Don't buy a used car from this dealer. After numerous visits all in under a year, new fuel tank parts, new brakes all the way around, and now a new clutch on a 2015 Subaru, I am now almost 4K$ deep into a car, that they sold me. Congrats you put a car out on the road with minimum life left in everything, and saddled me with the bill! Reached out to the General Manager, no response. Not sure why I am so surprised at the fact that they are just as sleazy as every other car dealer. read more

We have a brand new Subaru Ascent. Check engine light comes on so we made an appointment for 4 pm today this morning. When we show up we are rudely told that all the mechanics punch out at 4pm. Confused my husband leaves and then says can you just check if I made an appointment to which the customer service person says "oh yea I have your name here for 4pm but the mechanics are gone". Never an apology nothing but a rude tone and "well we can keep going around in circles but no one is looking at your car". So let me get this straight. We made an appointment for a business advertised as open until 6pm on their website. The appointment is clearly IN THE COMPUTER yet when we show up for the appointment we are told "too bad no one is going to help you". You as a business had our phone number AND email and no one thought - hey we should tell these people our staff will be gone and they should reschedule? NOPE instead we get attitude and sass without a hint of an apology. Great way to do business - we understand there is a lot going on for businesses right now. Be proactive in letting potential customers about changes in hours. Seems like a simple enough request. You would think that this business that has MULTIPLE one star reviews (which I should have checked before) for service would think "gee maybe we should work on this aspect of our business". Has the audacity to go "so you wanna make an appointment for tomorrow" UH NO THANKS. read more

The Service department is not a strength of this dealership. The customer service there is poor. Even when you're dropping your car off for a scheduled appointment, you just stand in the service advisor area until someone decides to acknowledge you. I understand that they can get busy at times but it's dehumanizing when multiple service advisors see you waiting and ignore you. The appointment scheduling isn't great either. I called to schedule an appointment, received a confirmation email and text, and when I bring it it t the scheduled time...no one has a record of my appointment. I show them them confirmation email and I get a shrug and a "we'll try to fit you in." 6 hours passed without an update. I text my advisor and wait an hour with no reply. I call, no answer because everyone's busy. I call back and get an advisor who's not the one I left my car with (that advisor left for the day without letting me know that someone else would be taking over). That someone else claimed he was supposed to give me a call (guess he forgot). He advised me to get the 60,000 mile service. If anyone had bothered to look at my service history there, they'd see I paid to have the service done on my last visit. Department seems disorganized, communication is poor and customer service is lacking. Find a local mechanic you can trust and avoid this dealership for service. read more

I use this location for oil changes. Every time I drop my car for a service they take twice the amount of time they originally say. I am always unexpectedly without a car because this location can not do their job in the expected time. the people who work here are hard to deal with and try to charge you for things they should not. I do not recommend going here if you are having car troubles. read more

This is the second time that I tried to shop locally and purchase a car from Mitchell . The first time I had a salesman with a drinking problem calling me at 10 pm at night. I ended up purchasing from Center Subaru after the 3rd drunken call. 4 years later I tried to purchase another new car from them. I told them up front - I don't want the song and dance routine - just give me a price & I will give you a bank check. I made this very clear. I come from a family of car dealers and cannot stand the bullshit games they play. They tell me they are trying to get rid of the last few 2016's and will give me a "really good deal" . Understand this is first thing in the morning so they weren't busy. The young salesman goes into his pretty boy boss's office and 23 minutes later returns & says "we will give you 200.00 off " I was appalled , said no thanks ( I actually thought F-y) but decided to be polite ...and walked out. I then went to another dealer who gave me 1400.00 off the price of the 2016 and purchased my car on the spot. That very same night I get a email from Mitchell saying they would give me 1000.00 off a 2016.....if they had not played bullshit games or tried to take advantage of me since I was a woman shopping alone I would have purchased a car from them. Honesty, I don't know how they stay in business.....I have shared this story with other women in the various organizations that I'm involved with and I couldn't believe how many other women had bad experiences as well with Mitchell Subaru. I wish I could give zero stars because to be perfectly honest- this place sucks. They talk down to women & have a 1950's good old boy mentality. They are definitely dinosaurs when it comes to understanding the purchasing power of women. read more

Don't take your car here for servicing!! Extremely expensive and they always recommend service that is not needed!!! I went in for a standard recall and they recommended close to $1,000 in additional repairs that needed to done. I took it to my local mechanic and they said the majority of the work was not needed and it only cost me a fraction of what I would have paid at Mitchell. Staff is also extremely rude. Do not deal with general manger Drew Pardis or the owners - they don't care at all!! read more

Terrible customer service and ridiculous prices. Went to purchase spark plugs and wires. They quoted me $80 on the phone but when I arrived it was $127. When I complained they told me I should go to Auto Zone (in a dismissive manner, not a real suggestion). I did and got the same parts for $70. read more

We recently purchased a new Legacy here, and were thrilled with the service we received. Our salesman Craig, didn't seem like a salesman in that he wasn't the least bit pushy. He was patient with our many questions, and was extremely knowledgeable. We are a true Subaru family. In addition to the new Legacy, our son has an Impreza, our daughter has an Outback, and my mother has the Cross Trek. They are all great cars, super reliable, and fun to drive. #subielife read more

Mitchell Subaru - Car Dealers Near Me - Canton, Connecticut

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When it comes to negotiating there are two kinds of people. There are the pros who realize that a good deal is one in which all parties walk away happy, having gotten the things most important to them in exchange for concessions to the other side. Then there are the amateurs who just want to cut the other guy's throat and give nothing. The sales staff at Mitchell Subaru is strictly amateur hour. Arrogant, condescending, insulting, ("What were you drinking when you came up with these numbers?" is a direct quote from the whiz kid we dealt with) and unwilling to offer anything whatsoever to help us reach a palatable deal. Be prepared to walk away from these guys because they don't care whether they sell you a car or not. read more

We just purchased a Forester from Mitchell Subaru from Adam L.. It was a pleasure to deal with Adam and the Finance Manager. This was not my first experience dealing with a sales person, but it certainly was my best. Adam is informative and allows you to make a decision with no pressure. I would recommend anyone interested in purchasing a Subaru to contact him. read more

I needed to turn in my Subaru at the end of the lease, and I contacted a few dealers because Subaru Motor Finance told me what I needed to do before I turned it in, but it didn't tell what I needed to do once I got to the dealer. Mitchell was the only dealer that answered when I called and answered my questions, so I went there. They were quick and efficient. It took less than 5 minutes. The only thing they told me I needed to do was come in before 7pm because the process to "ground" the vehicle with Subraru can take up to 30 minutes and they close at 7:30pm. I was also pleased they didn't try to sell me a new car, just let me turn it in and leave. read more

Short and sweet: I originally came here to check out a 2013 Honda Accord EX-L V6 (that I wish I still bought instead.....). I ended up working with a salesperson by the name Mir. Very kind, down-to-earth guy. Due to financing issues, I wasn't able to get the Honda, but Mir took into consideration all my needs and wants in a vehicle and spotted a 2015 Subaru Legacy Limited that had it all! Long story short, I got approved for financing through an external bank of mine and brought a check to the dealership to finalize the purchase of the car sans any warranty (against my better judgment) as if it were cash. I worked with Mir throughout the entire process, keeping each other updated via text message and email, and not once was I treated unfairly, weird, nor suspect any funny business. Everyone was polite, even the manager and finance guys I worked with lol. What was justifiably strange, though, was that I got approved for financing the Subaru through Chase Bank/Auto Finance (whatever "Subaru's" primary financier is), but they wouldn't let me take the car home without putting a specific amount of money down. It was like being given your favorite piece of steak, cooked and seasoned the way you like, but wrapped in a vacuum-sealed bag that only the President can open in case of nuclear war. ... which is why I went through another bank of mine and got approved at 3.2% with $0 down. My payment is a bit out of my comfort zone, but I had extenuating circumstances at the time and the guys at the dealership did what they could with the power that they had. Even the regional manager got looped into everything, but he's a great guy. I felt like I was most absolutely taken care of, and wouldn't hesitate to recommend Mitchell Subaru for your next vehicle purchase. Also, I should take out the "short and sweet" because this was still pretty long. LOL. Thank you, Mir! read more

They were recently completely disrespectful to my husband, who has a Turkish accent, the last time we dealt with them. Only after I threatened to call Subaru did they treat us with any respect. Of course, they didn't give him the Service survey they usually hand out. I sent my husband in by himself that last and final time we will ever patronize a Mitchell dealership. I had to speak with them via phone to try to get what we needed done taken care of because they were being unreasonable and probably racist. He'd brought my car in for it's 45K maint which was prepaid, and they refused to do it because we hadnt used the vouchers for previous oil changes (inconvienent drive from W. Hartford). Other Subaru dealerships have no problem doing this. Mitchell's excuse is that Subaru wouldnt reimburse them, which makes no sense since Vernon never had a problem w/ it and neither does Middletown. I'm going to be filing a complaint with the Atty General as well as Subaru and we are taking our business to Schaller Subaru in Middletown. I'm so thankful I didnt purchase a new vehicle from this unprofessional, disrespectful dealership. Hopefully, Schaller in Middletown will be better, and I have heard good things. If you want to be treated with respect, go elsewhere. Vernon (Suburban Subaru) is where I purchased the car. They are much nicer there, but I also had some issues with them either not realizing or not admitting that my car, which was 2 years old at the time and under warranty, needed a new catalytic converter. At least Mitchell admitted to me that was a common problem in the 07 Forrester. Unfortunately, that is the only nice thing I have to say about them. read more

My mother brought her outback in to diagnose rear diff knocking, I was there. Came out with no diagnosis and a fat labor bill a few days later. A little bit of research revealed the issue and we got it fixed on our own. Might as well mention how the "mechanics" stole hardware from the engine bay and exhaust system to create rattles, in-turn causing my mom to go back to have it fixed. Once again, no diagnosis. It took me 20 seconds to spot that both rear bolts for the catalytic converter were GONE, they were not gone before she went in. Hoses were slapping around, fluid chambers were disconnected, specifically wiper fluid fill stem. Had to source all new hardware, complete nightmare. Oh and the guy who we dealt with, I think his name was John; never dealt with a dealership guy as condescending as he. I told him the sounds we were hearing and their locations, dude straight up didn't believe me. Like dude you didn't even check the car yet. Aren't you supposed to help people with their issues? Not make them feel stupid. Will never find myself in this location again unless you take me kicking and screaming. Only positive experience with this location was that at least the rental they provided was functional. Seems like they actually care about the condition of those vehicles, just not that of their own customers' cars. read more

This was a miserable experience. We bought a used 2014 Jeep Wrangler. Before we signed the paperwork we had our mechanic check it out. The caliper was frozen shut and it destroyed the rotors. I asked how they could have missed this during the safety inspection and they admitted that they forgot to do the inspection. We should have left then. Then as we picked up the Jeep they threw in free floor mats that were not there when we bought it. Not because they were nice but because the Jeep was leaking and they wanted to hide the wet floor. We brought it to them 8 times and their response was "Jeeps leak". I went tot he General Manager and he said "How much money do you want us to throw at the Jeep to fix the problem?" After the 8th time of them looking at it they said they could not find the leak but when we went into the car the floor was soaking wet. They told us that the wetness was from before when we had it. They finally let us take it to our mechanic and he fixed it the first time. He replaced the seal around the passenger door which Mitchell told us they replaced but did not and put new seals in the Freedom top which we have been asking them to fix in the beginning. They were either lying to us or trying to blame us for the leaks by saying that we did not shut the doors correctly. Worst dealer we have ever been to. read more

Great dealership. I bought a '13 Legacy in March, working with Josh and Nick. They made life easy and worked around my hectic schedule. I have a minor issue with the car that will be taken care of later this month. I'm assuming the service experience will be just as good as sales. One negative would be their email communication. My schedule is fairly tight and it is often easier for me to fire off an email than to make a phone call. I've emailed more than one person in the dealership and never received a response. Josh assured me that their email server has been giving them issues, and I think he's being stragith foward, but don't expect to hear back if you aren't willing to pick up the phone. read more

Purchased a vehicle in July 2020. I still do not have plates for the car. This is solely the dealerships incompetence. Paperwork is lost? Finance person and owner of dealership still can't get it together and get my plates? My husband has made several trips to reduce Paperwork that they have lost? read more

After shopping for a new lease at 3 other dealerships, we ended up with Mitchell Subaru as they were the most transparent and easy to work with dealership. Tom Bissell took the time to explain things none of the other 3 did and even on his days off! This dealership was the farthest from where we live and we did everything via phone and email. I only met Tom when I picked up my beautiful 2017 Outback. He made our leasing experience so much better than our first, at a local dealership. I'm glad we stumbled upon them, far as they are. Customer satisfaction was very important and evident from our first phone call! I am now looking to trade in a non-Subaru vehicle with them. Honest and respectful car salesmen are hard to come by. This transaction alone, I had dealt with rude and pushy and manipulative car dealers. I can't rave enough about how wonderful our experience was. I left Mitchell Subaru 2 hours after they closed the day before Christmas Eve because Tom Bissell and the finance guy George, took their time to go over options, car features, answer questions and show me how the little buttons in the car work. Simply amazing! A rare find indeed! read more

Mitchell Subaru - What a Merry Christmas indeed - Car Dealers Near Me - Canton, Connecticut

A great buying experience. My wife and I were impressed with everything overall. Not pushy. No 'hard sale'. No "What's it gonna take for me to get you in this car today?" slime-ball stuff. Our salesman, Josh, was informative, knowledgeable, courteous, easygoing, and available, but never pushy. It was a No-Pressure sale that I would do again in a heartbeat and recommend to anyone looking for a Subaru, or a quality used car. Most important to me, they were fair. The price was fair, the negotiations were almost non-existent, and the language of the paperwork was presented clearly, and they gave me a fair, honest price on my trade-in. Josh, along with the manager Jason, went over several options over the course of 3 trips to Mitchell. They gave us prices on a used car and two different new cars, and presented each with the two different trade in options we were considering. The whole thing could not have gone any smoother. I thank our salesman Josh, and the entire Mitchell team. read more

I would not trust this provider with any service in the future. I scheduled a repair in August to have a faulty part replaced. A few times before the appointment I called to verify that the part was in stock. One one occasion, I was told by an associate in the parts department, "I'm putting it aside right now for you." This was a relief--I called to check because I had specifically been informed by other (more reliable!) shops that the part was on national back order, but Mitchell assured me they had it right there. I dropped my car off the night before for a 7:30am appointment. At 11am, I called to check on the repair and was told, with a laugh, that the shop hadn't even looked at it yet. At 4pm, I received a call to inform me that--no kidding!--the part was on national back order. Needless to say, I was furious at the lack of honesty, diligence, and respect that went into every aspect of this interaction. Another Subaru shop in Branford (Premier Subaru) went through heroic efforts to obtain the part, did the repair the next day, and goodwilled it for me. I'm grateful to have found a new provider. We love Subarus and have purchased three here over the past ten years, and will not be returning with our business after experiencing such frustration and dishonesty. read more

My experience was fantastic. Jay in sales was a pleasure to work with. He went the extra mile to explain the vehicle and pricing options. When they could not locate the model in the color I wanted the got me an outback with the remote start for no cost. I wasn't expecting that at all. I am very happy with Mitchell and would send any friend or family member to Jay for a best in class sales experience. It's my first Subaru and am already contemplating trading in my wife's escape for another outback. Can't say enough good things about the team at Mitchell read more

I purchased a 2018 Subaru Outback 3.6 from Mitchell Subaru yesterday. This is an outstanding dealership, extremely professional, well organized and extremely friendly. They go out of their way to make you feel comfortable and welcome and show great respect. The professionalism and courtesy was amazing. The customer care experience overall, the communication everything was top notch. I could not be happier with my car and my purchase. If you are looking to purchase a Subaru in the Connecticut area, I could not recommend them any higher. Mr. Lucius Ulett, the dealer that I worked with was fantastic, great dealer, excellent professionalism, great guy! Highly recommended! read more

As a first time car buyer for a used car, I was incredibly disappointed with the lack of professionalism at this location. This is by far the most unprofessional and rude group of service employees I've ever seen. They refused to fix my exhaust pipe on my used 13' crosstreck when it's in warrantee, I went 4 times for them to fix a simple wheel bearing, and not to mention they resurfaced my rotors which 60 days later ended up creating more issues. They're unworkable and Vinny is by far the most unprofessional personnel there. Told me, "What do you want now, do you have to bother us on a Saturday"? UNBELIEVABLE. I would never recommend this location ever again. read more

I brought my Forester in for an oil change and a general inspection. I bought my Forester used from a non Subaru dealership 3 months ago and was concerned there might be hidden problems. Mitchell Subaru gave me a written report. Everything is OK with my Forester. read more

Admittedly, purchasing a new car is difficult; there is so much that goes into such a big decision. Our car-buying experience at Mitchell Subaru, however, was nothing short of smooth. From handling the financial management, to registering our vehicle and ensuring we had a safe, stable car to carry our precious one-year-old daughter in for the next few years - every aspect of our experience with Mitchell was terrific. Josh Fields, the financial manager, handled EVERYTHING for us - down to every little detail of our family's needs. He made himself readily available day in and day out (not to mention, he's not a salesman, so he didn't even HAVE to help us in the ways in which he did), including putting up with my handful of a fiancé and taking each of our questions/stipulations/demands with a grain of salt. Josh was humorous, patient, and supportive throughout the entire process. He helped both myself and my fiancé feel at ease with our purchase and never, not once, pushed us to make a decision we weren't comfortable with. He understood our family's needs and worked hard to accommodate them. He was exceptionally relatable, and truly went above and beyond our expectations of what a car salesman should be - he even stayed after hours to ensure we were in good hands! Even after we left, Josh remained available to us, as my fiancé texted him miscellaneous questions about the functioning of our new car. Despite the sale being complete, Josh remained pleasant and communicative with us post-purchase - which was truly AWESOME. His colleague, Jaylen Smith, came in (ON HIS DAY OFF, nonetheless) to help prep our vehicle. He ensured everything down to the gas in the tank was topped off. He made sure to show us how all the ins and outs of our new vehicle worked, and made himself available to answer any and all questions we might have about our car in the future. He was pleasant, engaging, and dedicated to ensuring we were comfortable in our new car. Overall, this was an awesome experience. We purchased our first Subaru two years ago, and we will ALWAYS come back! We weren't disappointed two years ago, and we DEFINITELY weren't disappointed this time around, either. Thank you for helping our family feel safe and supported in this new chapter of our lives! read more

I visited this dealership to buy a new car. I test drove a car with Renee. He was knowledgeable about the car and seemed nice. We made an appointment a week later to go and purchase the car. We patiently waited 45 minutes. Not one person from the dealership even greeting us. Renee wasn't there. We left and bought a Subaru from another dealership in the area. read more

Non responsive to multiple e-mails to Drew Paris and Jay Barnard. Could just be badly configured e-mail since it seems like they are more hands on, face to face. Nothing wrong with that. Friendly, helpful service advisors. Walk you through and throughly explain everything. Always busy in the morning. If you leave your car or come in the afternoon I think you'd be better off unless you can work remotely or have time to hang out and eat bagels and have delicious Green Mountain coffee. :-) Did a great job reseating the oil pump that had vibrated its way loose after 80k miles and was dripping oil on exhaust which made a burning smell. Too bad it was actually only one of the issues the car was experiencing. However, Diagnosing intermittent brake issues like a sticking caliper are really hard to see until the point where your pads are worn off and the rotor is damaged. Too bad Mitchell Subaru hasn't figured out how to diagnose that sort of issue sooner. They would have made money on a brake job when I took it to them for an intermittent burning smell and engine revving that was still happening even after they fixed the oil pump, but instead went to a competitor when the problem got worse and was more apparent. I see a real area of improvement there. They are leaving serious money on the table. read more

Awful. We bought our 2017 Outback in September '19 from Mitchell. We've had the vehicle for nine months and put on approximately 5,000 miles. We noticed a noise coming from the back right tire area and brought it in for service. Apparently, all 4 brakes needed replacing which cost us $700. Mitchell sold us a car that needed new brakes. Buyer beware. We will never give them our business again. read more

The sales department is good and my buying experience was fine. Twice had problems with service department. Once they actually make a small hole in my oil filter when they replaced it causing oil to leak all over the bottom on my Tribeca. Fortunately I caught it in time before the engine ran out of oil. I brought the filter to the service department and showed it to a service representative and he denied it was caused by their technician when they changed the oil. He did give me a new filter, but I already had it replaced by an independent mechanic. No more oil changes with this vehicle at Mitchells. Traded in Tribeca for an Impreza and recently schedule that car for oil change and tire rotation. When I made appointment I told the person making the appointment that I would be waiting for the car and to schedule me a time where the wait would not be too long. I was told it would be about 1 hour to 1 hour 15 minutes. I arrive on time, actually a little early for my appointment and checked in. I was told it would take about about 1 and 1/2 hours for the work to be done. An hour later I notice my vehicle had not been moved from where it was parked after I checked it. I told the service representative I had been in the water room for over an hour and my vehicle had not been moved. He checked and said yes it was not brought in for service. He said they were short technicians. I said so that means I will be her for at least an other 1 and 1 /2 hours? He didn't say anything and just nodded which meant yes. I told him to just give me my keys back as I was leaving. He wanted me to reschedule but I said no and left. If you schedule service at Mitchell be prepared to have a long wait for you vehicle to be serviced. Probably will not have routine maintenance done there anymore. read more

I had purchased my first car from this dealership back in 2011 which was a 2011 Subaru WRX STI Limited. While that experience was a good one I have been extremely disappointed twice since. 1st: About a year ago I brought my vehicle in for an appraisal (already had an appraisal from one dealer but wanted to get a second look to see if I could get better). The trade appraisal wasn't even close. When after showing the written down paperwork they were unwilling to work on the price what so ever. Needless to say the lost my business and I got the care elsewhere. 2nd (8/25/2016 to be exact): I contacted them on an attempt to have a remote starter installed in my vehicle and spoke with who I believe was the service manager. When I was quoted an install price of $700 I WAS SHOCKED!!!! Mind you I have already been quoted previously $230 to have this same system installed as I already have the part (2 hours of labor). I made it clear that I had the part and was still told that it was gonna be around $700!!! Didn't think I was asking for them to re-wire my whole car. Needless to say the lost my business once again (I was trying to go to them as they are the closest to my home address). Words cannot explain how shocked I am at that price that was given to me to install an OEM remote start they is plug and play. People in the area must be extremely rich to pay the prices this dealership is quoting for work. Basically if your looking to have any accessories installed or any work done your probably better off looking elsewhere. [UPDATE] - It is 100% worth mentioning that during that I have worked with Subaru of America for over 3 weeks regarding this accessory being installed in my vehicle and was able to get SOA to confirm with engineering that this part is 100% plug and play with my 2016 Legacy and also is backwards compatible with the 2015+ Legacy & Outback models. If Mitchell Subaru did in fact review the case notes / contact my CS representative they would have also been able to confirm this. read more

Horrible Service! I will never buy another car from them. So many issues with their repair department!

THIS DEALERSHIP IS TOTAL FRAUD! I am beyond disappointed. To start, my car Outback 2015 vibrates while idles with AC on. I brought it to the dealership three times without any resolution: they claim that there is no problem found. However this is not the worst thing that happened. This dealership is a total fraud! A couple of weeks ago I brought my car over there to replace a blown strut. They kept my car for 6 days and when I picked it up it had 700 (!!!) miles more than I dropped it off. Obviously they said that it's impossible despite the factual prove that I have. General manager did not even bother to return my calls. They could have offered at least something (oil change?) to make a customer happy but no. Total fraud. read more

Better than most of there competitors in my opinion I would definitely recommend. Quick and easy submitting my credit app and no pushes and there very friendly the other Subaru dealerships there employees were kinda rude. read more

The service agents go out of their way to help the customers have a good experience. They keep you informed of any added things that should be done to your car while it is in the shop. Good job! read more