Ive been here twice now. My mom leases her Lexis and this is where we do our business. Staff is always friendly, we usually end up coming towards the end of the month which is the busy time so a little waiting is expected. Each time they did all the paper as fast as they could and we did everything in one day. This time we went with the RX350. We worked with Karan and Walter in sales and Al in finance. All very professional and helpful. I have no complaints doing business here and look forward to returning at the end of the lease. Thanks read more

Perhaps Matthew Hoffman, owner of Hoffman Lexus, should change their motto to "Driven by Deception" which is a much more accurate description of their business philosophy. Matthew Hoffman's personal secretary, Tara, and his General Manager, Sebastian Chodulski can't be trusted. They both displayed deceitful, dishonest, and treacherous business practices, which are detailed below. Let's focus on the major Deceptive practice, although there were and still are unresolved issues. Here are the timelines and topics of conversation: Oct. 17, 2026: Saturday: Purchased and paid in full a LEXUS RX350 with the agreement the damaged windshield will be replaced with OEM LEXUS glass. Oct. 18, 2026: Sunday: Return Lexus for brake and rotor repairs that were incorrectly done the previous week. Oct. 22, 2026: Thursday 2-2:30pm: Conversation with Matthew's personal secretary, Tara. She understood to replace the windshield with OEM LEXUS glass. I confided in her that I did not trust Sebastian would follow thru as promised (install OEM LEXUS) because of his unprofessional behavior and comments regarding a different Lexus I considered the previous week. I specifically expressed concern that he instead might install an after-market windshield, which is lower cost and a lower quality alternative. Tara stated she will put my Lexus on "Pause", immediately, meaning no work will be done until she investigates my concerns and would provide me with an update before any work was performed. I also requested not to deal with Sebastian going forward. She never called me back and ignored my request regarding Sebastian. Oct. 23,2026: Friday morning 10:24am: Sebastian, the General Manager, calls to inform me the OEM LEXUS windshield will be installed, but is nationally back-ordered. It will take 4-6 weeks to arrive. In the meantime, the car is safe to drive. Oct. 23, 2026: Friday afternoon 3:53pm: Sebastian calls me stating an after-market windshield was installed, come get your car.I requested he transfer the call to Tara and his response was "she doesn't want to talk to you". I then asked to be transferred to Matthew Hoffman's line and his response was the same. I requested a full refund and Hoffman keep the car. Total refusal.. He stated its registered in your name, come get your car. I then called Tara, left a voicemail requesting a return call which never happened. Oct. 24, 2026 Saturday: Upon arrival, I went to the Service Dept. who informed me the Sales Dept. directly scheduled the windshield replacement: meaning Tara and Sebastian had to coordinate the selection, decision, and installation of the cheaper glass. Although they did not replace my windshield as agreed, they did give me 2 unexpected "gifts" when I picked up my car... An extended wait because they couldn't locate my key and a nice deep scratch along the door and rear quarter panel. I acknowledge and read how community oriented Hoffman Auto appears to be, however, the paradox of Hoffman Lexus seems to be the creation of a false goodwill persona based upon dishonest business practices. The company's claims of goodwill conflict with the deceptive practices described herein and by other customers, raising the question, "Can goodwill be genuine if it accomplished through deception and dishonesty? " This pattern becomes clear in numerous customer accounts, which repeatedly describe misleading communication, broken promises, and dishonest treatment by Hoffman Lexus. This is my unfortunate experience and my observations regarding Hoffman Lexus of East Hartford. It will be revealing if Matthew Hoffman will correct these wrongdoings or continue the same path. Either way, Trust and Integrity are becoming rare qualities, and it is forums like this to help keep everyone informed so they can make smarter buying decisions. read more

Horrible customer service from the sales department. Condescending and rude especially towards women.

I had made an appointment to see a car and I was driving there from 200 miles away, halfway into my drive they called to tell me the car sold earlier that morning so now I'm out 100 miles worth of fuel. If you are coming from a distance don't bother with this dealer, there is no guarantee they will have the car when you get there. read more

I sent my 20 year-old daughter to Hoffman Lexus in East Hartford for the standard 30,000-mile service recommended by Lexus. Instead, the advisor Matthew Saliman and the Service manager Monica Pelletier added unnecessary additional services that were not required in the 30k Lexus maintenance service, increasing the bill by over $500. The total bill was $1,283 for a service that was supposed to be 6 or 7 hundred. Tire rotation was included but they didn't do it because they said the tires needed to be replaced but the car is only 30,000k miles driven by my wife not for racing so they wanted another $1400 for unnecessary new tires and to make it even worse they didn't even spray a little bit of water on ii to clean the dust! incredible for a Lexus dealer. My daughter doesn't have much knowledge about cars and trusted the dealership to be honest. Unfortunately, it feels like that trust was taken advantage of instead of the services being clearly explained or limited to what was actually required. This is not the level of transparency or integrity I expect from a Lexus dealership. Because of this experience, I do not recommend Hoffman Lexus, especially for young or inexperienced customers. read more

horrible dealership. I called about 11:30am about a vehicle, that I want to buy. And had the girl, get the vehicle ready for a test drive. only to get a txt. that the vehicle was sold. (a deposit) I called and explained that I want this vehicle and will be coming by to get it, way before someone had given a deposit. so, for them to just take a deposit. When, someone was speaking for this vehicle, is so unprofessional. I can imagine, how they go about everything else, in this dealership. I will NOT, be recommending this dealership, to non of my 764k followers..... read more

Stay away from this dealership They are scammers, fraudsters, and will ruin your credit. They sold me a car that they shouldn't have. I had to get my family member to cosign for me, and it would be a nightmare if I couldn't pay it off. Unfortunately, I did and built my credit over 750. It took me years to build my credit and now I own a new car from another dealership that isn't crackheads like them. For my pet that is in heaven during my hard times, and the name of God. I hope you guys rot, and burn in HELL!!!!!!!!!!!!!!!!!! read more

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I was very impressed with the professionalism, knowledge and overall friendliness of each of the staff members at Hoffman Lexus! Beginning with Heather, then Tom Ryan, then Al, all were just wonderful! Tom Ryan is so knowledeable about all aspects of the Lexus we purchased. Tom is a straight-shooter and answered all of our questions. Al, the finance guy, was also very knowledgeable and patient!!! I would highly recommend Hoffman Lexus and encourage you to ask specifically for Tom Ryan!! read more

I apologize for a lengthy review. We purchased the 2019 ES 350 F Series during the COVID-19 pandemic's shortage of cars. To avoid scams and bad deals with shady dealerships, we wanted to buy from a reputable location, so "driven by the trust," we turned to Hoffman in East Hartford, CT. The vehicle looked good, and my wife liked it. It was right off the lease with all service papers in order and was certified (higher sticker price) a no-brainer. We were in a hurry to get my wife a new vehicle because her RX was stolen a few weeks earlier. The ES vehicle's rims were looking rough, thus we chose its reconditioning instead of a $600 break off the price tag. The sale went through. Rims were reconditioned....but the car drove and handled worse than my 10-year-old lawn mower. We returned to the dealership, but at this point, we were sent to the service dep. In the service department, we were told that all 4 rims were bent, and they blamed my wife for riding carelessly. When I asked them to find a single scratch (on previously reconditioned rims by Hoffman) or rip on a low-profile tire - they could not find a single one, which proved their theory baseless. Now, the case gets stuck between the sales and service departments. Sebastian, the Lexus sales manager, and the sales salesperson are returning my phone calls asking for their assistance in this matter since they sold us a certified Lexus with damaged rims. Consequently, I was told by the service dep that the rims could be fixed, but the service dep will not pay for the new rims. Yes, they were previously reconditioned by Hoffman. I paid an additional $500. A few days later, the "fixed" rims were reinstalled on my wife's ES - on the way home from the Hoffman dealership, the shim and vibrations were coming through the driver's seat while the front handled better. I called service to take the car back otherwise I would call Lexus USA with a complaint. They did take it back, without informing us they would put used rims on, probably off another vehicle, and never bothered to apologize for the inconvenience nor offered money back for what we lost on salvaging bad rims - a total of $1100 on a CERTIFIED vehicle!! Meanwhile, the trunk of the car gives my wife intermittent problems. Sometimes it opens, sometimes it does not. Back to service again to address the issue. The service dep manager says "Well, the car was in two accidents to the rear of the vehicle. Probably that's why we have a problem with your trunk". My wife flipped. Accidents? Two of them? On the certified Lexus from Hoffman? AND NOBODY BOTHERED TO TELL US ABOUT IT BEFORE WE BOUGHT A $45K CAR? The service department person was stunned that we were not informed of the car accident history before its purchase. The trunk was fixed under a Lexus warranty. I tried to reach the sales manager again - no response. I left messages with my salesperson - NO RESPONSE! Currently, we lost thousands on the car trade-in value, because CarFax shows two previous accidents while the car was on the lease from Hoffman Lexus. That's our truly disappointing adventure with Hoffman Lexus of East Hartford, CT. read more

I had a wonderful experience working with this dealer. The level of professionalism and care that I experienced made the car purchasing process so much easier and less anxious for me. Especially as a woman, this can be a daunting process. I would highly recommend Benny- my sales person, he was an absolute gem!!! read more

Big shout out to Tom Ryan! Tom was wonderful to deal with very up front and helpful with our trade in and new purchase. Tom is so knowledgeable and helpful in answering all our questions. read more

I unexpectedly found myself in the need for a new car and Hoffman happened to have one, gently used loaner of the exact model I wanted (and in the color I wanted!). After a test drive I was in love, but unsure if I was ready for such a big investment. Carm and Al spent hours going over and adjusting my options with me so I felt more confident with my new payment. I ended up walking away with an amazing deal and a car that I'm obsessed with! Their service department has far exceeded my expectations. They always go above and beyond and are the service department I've ever dealt with. I actually don't mind waiting for my car in their very comfy guest lounge and always feel welcomed when I'm there. I'm now a Lexus and Hoffman fan for life! read more

Hoffman Lexus - Oh happy day! - Car Dealers Near Me - East Hartford, Connecticut

My service was the worst and I paid a fortune for it I will get my Lexus out of town if I get another one and I will get all repairs done somewhere else read more

I've been going to Hoffman Lexus for a few years now and I always have found them to be very snooty every time I have been. I know I bought a nice car which some may call a luxury car but I find their arrogance unbelievable. I'm not one that wants my rear end kissed when I go into a place but they are actually the opposite. I now question their ability to service the vehicle because I had my oil changed and my 20,000 miles and 5000 miles later the vehicle started overheating. I asked Hoffman if I could bring my vehicle in to have someone look at it quickly because they said do not drive it and I needed to tow it in. They said that even if I could have it towed in they didn't think they had time to see my car because it is employee appreciation day. Anyhow needless to say I took things in my own hands and lifted the hood and found that the cap to my radiator was never replaced post last service and the coolant must have evaporated from my last service so I put distilled water in as the reserve reservoir was completely empty and the radiator was about a third low. I ended up putting distilled water in it so that I could see if that would fix the problem until I could get a new cap. Then I noticed an electric plug that controls I believe the fan was completely unplugged and hanging. I reached down and plugged in the fan in and drove the car hard for 30 min and it works perfectly. I couldn't get the car to overheat today no matter how hard I worked the engine. My point being is if they are really no good with service and care about their customers but couldn't see me they would've made some quick recommendations of things I could try. They would have told me to open the hood and look at some of the obvious things that I found ie no cap and the radiator plug being unplugged if they couldn't see me. Also it adds insult to injury is the fact that they told me that they couldn't CS because this is their employee appreciation day/weekend. If the employees are that great why would they tell a customer who is obviously stuck without a working vehicle that they have to celebrate their employees. If they didn't have customers they would have no employees. I am from now on going to a Toyota dealer. Just as a sidenote I have purchased a Tesla six months ago and I appreciate the fact that there's no maintenance on this vehicle. The only thing I need to worry about is if I run out of windshield wiper fluid. So when it comes to the value of going to a local dealer in the case of Hoffman, if I were you I would go to someplace further way where you'll get a better deal and take it to a Toyota dealer for maintenance or even an independent if it has good ratings through yelp. Or you can do what I've done is pay top dollar and get lousy service. Also not to mention if you have to have service on a Tesla they come to your house and repair it in your driveway. Very disappointed in Hoffman but they are too comfortable and to satisfied that they're the only game in town. I will post a note if I find another independent Toyota/Lexus repair place. I have been to Toyota of middletown for my daughters Camry and they have been very honest and have done great work. They aren't fancy or snooty nor do they have fancy coffee machines but I would rather deal with down to earth people that don't make customers feel like they are a bother. Sidenote my wife was telling one of her friends about her experience today with the Hoffman Lexus and her friend mentioned a Lexus place in Massachusetts that was exactly the opposite and very nice so this just might be a bad dealer that has taken for granted that they have a monopoly on all the business. No to Hoffman just hire nice people. Let's be honest these are just fancy Toyota's. Toyota is a good car but unless they do a deal with Elon Musk they're going to be obsolete. I gave them two stars because I feel one star is really reserved for extremely poor service. I do have to say the guys in the parts department were very nice and helpful so that's why I gave the extra star. read more

Hoffman shows more and more How horrendous there service is never brought my car in for more then a oil change cause that's legit all they know the one time I bring it in for a alignment they push my alignment off and don't offer to fix it money hungry bums ask for more money right when I tell them the car is off save your money from these bums take your car to a independent shop STAY FAR AWAY FROM HORRIBLE PLACE Update I took my car a hour later to a independent shop and they told me it was pulling to the right because the back was off completely that's why it was pulling to the right Wow after they said it was done perfectly lied straight to my face then tried charging me 150 for a "diagnostic" to see what's wrong when nothing was wrong with the car until after they fucked it up this place is garbage just like to steal money and can't even do a correct job now I gotta pay another $100 to get it realigned correctly most dogshit service I've seen and this supposedly a dealership doing worse then a independent shop read more

The WORST customer service I've ever experienced!! It was like the workers were purposely ignoring me after I stood around for about 30 minutes without being helped I just walked out. read more

I bought a car online from this dealer @Hoffman Lexus they done everything online and via mail for signature I don't need to go there and they are going to deliver the vehicle today to my address, can't wait to see it..... Check out for your future need read more

I had the pleasure of meeting Gary, a caring, genuine, honest salesman who took the time to get to know me as well as what I was looking for. Gary was a pleasure to work with, as was Walter in finance. Both worked hard to make sure that I was happy and worked with my specific requests for a vehicle. Both went out of their way to ensure that I had a great experience. I highly recommend Gary, as well as Hoffman. read more

I was buying out my toyota lease. After a nightmare with lynch toyota hoffman lexus really rolled out the red carpet for me. They were honest, didnt push sales, took great care of me. It was so comfortable and inviting. All the staff was friendly and helpful. Always checking on me. They went way above what they needed to. I will only be going there for service and when I need a car I will be getting my XT there. Amazing staff. read more

Came here for my first oil change. From scheduling an appointment to the time I left, everyone was very professional. We were greeted my Matt, who explained the process, and walked my daughter and I to the waiting area. The waiting area itself is very nice, small snacks and wide verity of beverages are offered. The chairs recline if you need to wait a bit longer, and there is also a separate smaller room, if perhaps you need to do some work, or read. I was very pleased with the way we were taken care of. read more

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I can't even begin to stress how horrible my experience buying a used vehicle with hoffman was. They lie, they will tell you anything you want to hear but do the opposite. They also told me they did the brakes before I bought it and then I brought it to another place only to find out they were at 20%!!! Trying to get ahold of a manager to address these issues was an experience in itself. Save yourself the stress and GO ELSEWHERE!!!!!!!!! read more

My car suffered a flat tire on I 84. Triple A arrived. But no tire shop in the area could replace my tire. At 4:45PM Hoffman Lexus invited me to come in and for them to see what they could do. Thanks to the welcoming, can-do spirit of Mike and the hard work of Matt, Brendan, and Kris, I was beautifully accommodated. Although I had to buy two tires (to match them), I was delighted to be out of the shop in 45 minutes. The guys stayed overtime to accomplish this knowing I was in a squeeze. Once again Lexus came through as a superb , customer-first business. thank you, Kerry Brennan read more

TL;DR - don't buy or get service from these folks, if you live near only this dealership, just avoid lexus all together and get a toyota or honda Awful sales, awful service I went there a few years ago looking for a lexus is350 and was told on the phone they had the one I wanted in the correct color etc, showed up, and oh no we don't have that color we have this color you should take it for a drive, no thanks - waste of time Fast forward to now, I've got the car I wanted from sharon lexus up in Mass and take it here for service regularly, or I did, until they tried to tell me that nothing was covered under warranty when it was a major repair, so each time I had to get lexus corporate involved and strong arm them into accepting their own warranty Which apparently, they don't like so now when I even have a factory recall, its ALWAYS a problem to get a loaner, whereas originally it would be a few days at most a week, now its ALWAYS 2-3 week delay and this time it was nearly a month before they "had a loaner available" so I figure whatever maybe they are busy because of the recall, this was april 17 Now its may 10 when my loaner was scheduled and they don't show up at 10am like they said, or 11am, so @ 11:30 I call and they tell me there was a "glitch" and so there is no one available to come out today and would I like to reschedule!?!?! So i'm back on with lexus corporate and they are shocked as always and working on the problem once again read more

5 Star Review for Emmerson and Mike the business manager. I live in Florida (out of state), and I bought a car and hired a shipping company to ship it out. Everyone at the dealer made it easy to deal with and the process was smooth and simple. Many thanks. -Eric Ormond Beach, FL read more

Unfortunately I was unable to test drive any vehicles. I had a scheduled appointment and when I arrived I was barely greeted. I was asked to wait as the person I was scheduled to meet with was with another customer. After waiting for 10 minutes, the person I had an appointment with came over and said they were unaware of my appointment and could not help me. I was passed on to someone else who was also busy with another customer. I was told to go out and look at the used inventory as I waited to test drive the suv I originally scheduled to see, 2021 RX. As I waited I watch a women walk in who appeared not to have an appointment at all. She was greeted, test drove the vehicle I planned to drive and left with a brochure, all within 15 minutes of arriving. After being there for about 40 minutes without ever being able to test drive the vehicle I planned to purchase, I decided to leave. The customer service was some of the worst I have ever experienced. My husband owns a Lexus and was attempting to have me purchase one as well. After this experience I truly was turned off and was not willing to engage with Hoffmann. After leaving I went Schaller Acura where I was greeted with exceptional service. I left there purchasing a 2021 RDX. It is very unfortunate that there was such a lack of customer service at such a prestigious dealer. read more

Hoffman Lexus is definitely one of the smaller of the Lexus dealerships I've been to, but since I ended up purchasing my car here, it definitely has its merits. Selection -- Decent. Most models are represented in the showroom so you can play around in/with them. Note: They have a decent selection of what most people in the area USUALLY buy. If you are like me and walk in wanting a RWD IS350, chances are they aren't going to have one on the floor. Or in the lot. Or in the state. The Sales Experience -- enjoyable. Plenty of sales people, and nobody, in my experience, was too pushy when I was browsing. When it was clear this was the car I was going to purchase, I got the usual "today only extra savings sign the papers now" riffraff, but I expect that from most dealers anyways. Moneybills -- Getting what you want for a good price is probably the most important part of any dealership. For my trade - the offered 5, KBB said 8, haggle here, haggle there, and I got 9 for it. Sticker price - same story, but it took a little longer. Haggle here, haggle there, put a cherry on top - I got $4,400 off the sticker, which ended up being more or less invoice. I hate to (and suck at) haggling, so perhaps you will have even better luck. Moral of the story: Prices aren't set in stone and they are more than willing to throw some numbers around to get you out the door in a new car. The Extras -- If you plan on keeping your car for a while, this is where you tack on a few more things for cheapy cheapy. I managed to get tire/rim insurance, an extended warranty up to 100k miles, and simonize protection for about 40% off list. So my tip: get them early if you think you want them, because they will never be cheaper than they are when you first purchase the car. The Surroundings -- The waiting area is decent, free coffee, soft drinks, a few snacks. There is a TV and two painfully slow computers around the corner for some internet surfing while you wait (for service.) Service -- Decent. Oil change is primo $$$ but you half expect that from dealerships anyways. The service staff is nice, the bays are pretty small so your car will definitely spend some time outdoors while it is there. They usually finish my car on time for the routine stuff, but often forget to call me with updates / tell me its done. Loaners...can few and far between. Unless you make a reservation for one at least a few days in advance with your service, don't expect one to be available. Overall impression: Smaller dealership with perks. If you want expansive waiting areas, tons of food, and lots of things to keep you busy...head to Balise Lexus in Springfield, MA. Hoffman has a decent inventory of commonly purchased models, rarer ones might take a little time. [I waited 5 weeks for mine to come in.] Nice people, good deals - an overall good place to pick up a Lexus in Hartford county. read more

Had an issue with my car and it needed to stay overnight. Got a loaner and my car fixed within 24 hours. Bob was awesome, he kept me updated with the car problem, it turned out to be my alternator. The dealer price, however, was very expensive but typical dealer leaching. The rest of the service staff was friendly and got me out quick once my car was ready. read more

Ever since I purchased my IS250 F Sport back in 2018, the folks at Hoffman have been taking great care or my car. Service has been excellent. The quality and care they take is second to none. I wouldn't bring my car anywhere else. Much appreciated. read more

Bad customer services.. I was feeling like they were so proud how they dig money from customer. They should protect customer and then make money. Business first, hell no. Remember lexus crews. read more

Hoffman Lexus I am appalled! My son went to have his car diagnosed twice. While waiting, he went to the showroom looked at several cars, got into several cars and no one ever came to assist him or ask if he was interested in purchasing a car. Also after diagnostic he was told both front and rear needed break pads and rotors and another item. They gave him a price. He took the diagnostic sheet to my nephew who is a mechanic and my nephew took a look, turns out he only needed rear brakes and rotors, not front as stated. The other item was also not needed!! Shame on Hoffman Lexus!! My son is a black professional male and was dressed in sweats and sneakers as he took the day off. Is this why he wasn't approached by a salesman? And what about the jacked up diagnostic. Hoffman has some explaining to do. I am disappointed will not recommend them. read more

I have been 20+ years customer with Hoffman Lexus. My former service consultant left Hoffman. I experienced my first service with a lady with blonde hair, she declined my service appointment. She is not polite. I need to find another Lexus service in the area. Bad customer service! read more

I was in the market to lease a 2022 Lexus GX. I contacted the 7 Lexus dealers in a 100 mile radius. They all had similar lease figures, with the exception of Hoffman. Ben Podchaiski of Hoffman claimed my current leased vehicle had $10,000 of equity. This would make my monthly payment at least $110 less than some of the other Lexus dealers. I asked him if that was a real and accurate number. I informed him that I would be driving 90 miles (180 miles round trip) to their dealership. He said "yes". When we arrived, the GX was warming up. My wife and I went on a test drive by ourselves and fell in love with GX. Within 10 minutes of sitting at Ben's desk, the equity of my current leased vehicle was reduced to $5,800. The reason was they weren't allowed to buy my Cadillac from GM. GM wanted it back to sell it themselves. This could have been confirmed before we made the trip and communicated to us. My wife and I were understandably upset. But we looked at the positive. The $5,800 being offered was $5,800 more than any other dealer. So, we had to come up with the difference of $4,200 to get the monthly payment back to what it was originally quoted. At this point, we figured the worse was behind us. It wasn't. They still had one more thing up their sleeve. We sat in Mike's office (business manager) to sign the financial paperwork. That is when he asked us for the first month's payment. My jaw dropped. This is always included in the down payment. This is my 6th leased vehicle and my wife has leased 8. We have never had the first month's payment broken out separately from the down payment. This was very underhanded! If they would have been up front with the actual equity of my vehicle, we would have still made the trip and leased the GX. If they added the first month's lease payment on top of the $4,200 down payment, we still would have leased it. I would have given them 5 stars, because it was the best deal out of the 7 dealers. I was going to give them a 3 star rating, but they partially redeemed themselves by having the GX delivered to me and my Cadillac picked up. That saved me almost 4 hours of driving. I just hope someone of authority in the Hoffman organization reads this and makes the necessary changes to prevent these negative tactics happening to other customers. read more

I've purchased 2 cars from this dealership now; I'm currently leasing an RX 350. The entire experience has been terrific. The sales staff were not overbearing, treated us with respect (we did not dress up when we came to test drive several cars from Lexus and from the neighboring dealerships). Servicing is a breeze; you can rather schedule someone to come get your car from home (they leave the car they drive out to you, which is always the newest model in my experience), or bring your car to the dealership. I usually ask for a loaner car (again, usually the same model), but have in the past waited for servicing. Their waiting room is full of comfortable lounge chairs with televisions, free kcup drinks and snacks. Better than other dealerships. The service department is full of friendly and helpful people. I always leave smiling. I highly recommend using this dealership for all of your Lexus needs! read more

Very disappointed with my service experience. I waited almost 15min to speak to a service advisor. I was told it would be an hour wait and no loner cars were available. When I told the advisor I had a 10:30 she said it wouldn't take long. After over an hour I had to follow up to find out what's taking so long and was told my car was going in for a wash and vacuum. 2 hours later I get my car washed but no vacuum and walk outside to see ample amount of loaners. Advise to management, if you have a customer saying they have an appointment finish the car on time or provide a loner. read more

I've never had an issue going here to get my car serviced. I usually call ahead to make an appointment, and when I get there, they give me an estimated time as to when my car should be out and ready to go. The employees are really nice and helpful, and since I do take my car here regularly for oil changes and services needed, they often times give me coupons for discounted services for that day, which is a huge plus since, for instance, my oil changes usually run me about $65. Yikes! The waiting room is comfortable and inviting, which helps since I'm usually there for at least an hour at a time. Free drinks and snacks are in abundance should I feel like one and there's free wifi and always something to watch on TV. All in all, I recommend this place if you drive a Lexus, but if you don't Hoffman has various other locations of dearships nearby: Honda, Toyota, etc. read more

Called them for an appraisal, got a call back from the manager asked for car specs, 1st he said we can give you $18k for it(trade or sell) after I told him what I owe on the car he immediately said we can give you $23k for it. KBB value is $30k . What a joke! read more

the agent heather beers & the manager Joshua hoffman, these guys have earned have earned the title of scumbag car sales people. they try to play all these tricks to try and rip you off. they wanted me to swing by and spend time talking about the price w/ them during a covid19 crisis, thank God i didn't. instead i wasted my time going back and forth w/ them on pricing over email and phone. after a very long time of them not budging they finally gave me a price that i liked and then when i asked ok so whats the final out the door they have all these hidden fees, and extra costs put on the car ie additional equip that i didn't ask for and refused to take off all these hidden costs. then they just stopped answering my calls and emails and then finally sold the car to someone else. pretty shady and what a waste of my time. Stay away from these guys and there deceptive practices. read more

How was the second owner I will Lexus bought from Hoffman Lexus The previous owner was my brother who bought it from them it had a major recall on that that was gonna be back by Lexus internationally they would not honor it or even look at the car avoid them like the plague they are horrible read more

What an AMAZING car buying experience! Carm, our sales person, was phenomenal to work with... friendly, professional and very responsive to questions before, during and after the sale. They went above and beyond to make sure we were happy with the entire experience. Highly recommend... so happy we bought our car from Hoffman! read more

I bought my first Lexus here in 1990 when they first came out. It was the best price around for 200 miles. Then I bought an Infinity from Greenwich and two Mercedes from New Jersey dealers and forgot about Hoffman because it was a haul from Greenwich. I came back and experienced what I did in 1990. Now Hoffman's is the only place I will buy a car again. I learned my lesson read more