1. Modern Mazda

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    Thomaston, CT

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    Modern Mazda

    3.8 (65 reviews)
    Closed • 9:00 am - 7:00 pm
    Updated 3 months ago

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    Matt G.

    I recently visited Modern Mazda while looking to upgrade my 2013 Dodge Dart, a car I've owned since its initial release. My wife drives an older Mazda CX-7, and I knew I wanted a vehicle of a similar size. After trying a few other dealerships in the area and not finding the right fit or feeling pressured to buy immediately, I scheduled an appointment to see a CX-50 hybrid at Modern Mazda. From the moment I walked in, I felt like I was in good hands. I worked with salesman Steve Duffy, who thoroughly showed me the CX-50 hybrid I was interested in, explaining all its features in detail. We went for a quick test drive, and then it was time to do everyone's favorite thing, discuss numbers... Modern Mazda prides itself on a transparent and non-pushy sales approach, and they truly delivered on this promise! This was the most stress-free car buying experience I've ever had. I never felt pressured to make a decision or buy anything I wasn't comfortable with. Steve patiently explained the differences between leasing and financing and presented me with several pricing options. When I wasn't completely satisfied with the initial offers, he asked about my target payment. He then spoke with the sales manager, and they were able to meet my desired price point! I accepted the offer, and the finance process was equally smooth and straightforward (though I unfortunately can't recall the name of the person who assisted me). I can't thank Modern Mazda enough for making the entire process so easy and transparent. I absolutely love my new car and will definitely be a returning customer for future purchase!

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    6 months ago

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    7 years ago

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    Dan G.

    Thank you Jessie! We appreciate your business.

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    5 years ago

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    10 years ago

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    7 years ago

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    Dan G.

    Thank you so much!

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    12 years ago

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    Dan G.

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    8 years ago

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    Dan G.

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    8 years ago

    Jose did a great job helping me get the right car! He was very patient and personable.

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    7 years ago

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    9 years ago

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    8 years ago

    Loved Dealing with John "Fish" Salmon on our new used Mazda sedan. All was as promised and better. Highly recommend.

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    10 years ago

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    12 years ago

    Great customer service! Bought my first car there and they were so nice and understanding.

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    9 years ago

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    Page 1 of 2

    Ask the Community - Modern Mazda

    Review Highlights - Modern Mazda

    “We had some pricing and financing questions and Gary and Mike, the GM, answered everything to our satisfaction.”

    Mentioned in 6 reviews

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    Terryville Chevrolet - Our new car.

    Terryville Chevrolet

    (66 reviews)

    I've never purchased a used car from a dealership. We came here because we've purchased two other…read morevehicles from the dealership in the past. The original intent was to look at a Colorado and possibly a Silverado. Chris G was our salesman. He set us up to drive the Colorado we came for. While it looked very good and drove well, it smelled from smoke, which is near impossible to eliminate in an 8 year old vehicle. Another Colorado was on our list but we never drove it because there was obvious rust in places it shouldn't have been. I suggested they look it over again before selling it. We were ready to leave, but Chris being the good salesman he is, asked if we'd like to take a look at the Tahoe that just came in. He said it was in incredible condition and a good deal price-wise. We agreed to take it for a ride and it didn't disappoint. Chris and the whole team at the dealership were very accommodating without being too pushy. The aftermarket warranty was very fairly priced and the whole financial closing was low pressure and quick. We definitely recommend purchasing from Terryville.

    Extremely disappointed with my experience purchasing a 2019 Mercedes E300…read more I purchased a 2019 Mercedes E300 from this dealership in cash and paid for the vehicle in full. I was told the vehicle had been fully maintained and that significant money had already been spent addressing its maintenance and repairs. Unfortunately, my experience after the purchase was very different. Within the first month of ownership, I began hearing unusual noises coming from different areas of the vehicle. I discovered that the car needed substantial repairs, including motor mounts, a transmission mount, the full brake system, and two control arms. The transmission also requires service and fluid maintenance, which I have not yet completed. The timing was particularly frustrating because the dealership's warranty was only 30 days, and I began discovering these problems around day 28. When I contacted the dealership about having the issues addressed under the warranty, I was told that I would have to bring the vehicle back to their location. The dealership is approximately 72 miles away from me and roughly 3.5 hours of travel, making it extremely difficult to bring the vehicle back for repairs. What is most disappointing is that these were not issues that developed after years of ownership. I was already dealing with major mechanical problems almost immediately after purchasing the vehicle, despite being told that it had been properly maintained and that considerable money had been invested into getting it ready for sale. I have since had to spend significant money addressing these problems myself, after already paying the full purchase price in cash. I understand that buying a used vehicle comes with some risk and that no dealership can guarantee that a used car will never need repairs. However, the number and seriousness of the issues I encountered almost immediately after purchase, combined with what I was told about the vehicle's maintenance, left me extremely disappointed. I strongly recommend that anyone considering purchasing a vehicle from this dealership have an independent mechanic perform a thorough pre-purchase inspection and verify the vehicle's maintenance history before buying. This review reflects my personal experience with this purchase and the repairs I have had to deal with since taking ownership.

    South Valley Auto

    South Valley Auto

    (3 reviews)

    Holy Smokes, these guys are great! Really. They come highly recommended and deservedly so. A good…read morefriend put me on to them when I had a long scratch on the passenger side of my car. Gerry took a look at it, pronounced it not a big deal and said he could easily fix it. I made an appointment and showed up first thing in the morning. When Ed (Gerry's brother) arrived, he examined it and told me he could fix it in five minutes. I think it took him three. And he did a beautiful job - scratch disappeared, looks like new again. The price? Well, I think it comes out to a lunch for Ed. Now, ours was really a minor job, but the professionalism of Gerry and Ed was so evident. They know their stuff and they are friendly and efficient in their work. If we needed serious body repair we would come here, and we would recommend them over anyone else we know of in this area. It's fun to write about good folks doing good work - thanks, fellas.

    I shopped around to a few places before I stumbled upon this one, and how lucky I did! Gerry was…read morevery patient with me when he looked over my car and explained my options. He really worked with me to fit the repair into my budget and I could NOT be more pleased with the results! Not only did they do a beautiful job painting my car, fixing a fender and cutting out and replacing a piece of my rear fender that was rusting, but they also fixed my headlights that had become foggy over time. I didn't even ask for that! They just cared enough to make the repair so I'd be safer out on the road. I'm VERY pleased with their work and DEFINITELY recommend them. Thanks, Gerry!

    Dowling Toyota of Litchfield - post accident

    Dowling Toyota of Litchfield

    (16 reviews)

    I was shopping for a car and test drive lots of cars. On a whim I stopped at Dowling - I always…read morewant to support small businesses and this is one for sure. Pat was welcoming without being instructive. Just talking with him - made me want to buy a car here. I drove the car and fell in love. The entire process of buying the car was so easy and stress free! I highly recommend anyone that works here from service to sales. Professional, courteous and

    Strangest experience ever in a car dealership. I've been bringing my used Prius to their service…read moredepartment since moving to this area 16 months ago. In that time I've easily spent over $5000 in their shop and never had a complaint. Today I had an appointment for some computer reset work on a couple of dashboard lights--basic stuff. After dropping the keys at the service desk I went into the small showroom and ask the man at the desk--the only person in there--whether he would mind if I sat in a corner and played the mandolin while waiting. He said, "Fine with me." So I sat in the corner and took out the instrument--an antique Gibson--and checked the tuning. I should say here that I am a professional musician. I've played all over the world--this is not to boast, just to say that I was not about to inflict musical mayhem on the staff. However, I had barely started into one tune when I was faced with a waxen-faced man with a grey pompadour, looming over me and barking, "You can't do that here! This is a showroom, not a music hall. People have to work!" Did I mention that I was the only customer at the time? I told him that I'd asked permission from the man at the desk, and he shouted, "You asked the wrong person! I'm the owner!" I asked, "Well is there anyplace private in the building where I might play?" He jerked his thumb at the parking lot and growled, "Out there!" Where it was all of 35 degrees. I said, "Thank you for your kindness and friendliness," and started to pack up the mandolin. He turned around and started for his office, but in a moment I saw him turn back and head for the service area. Aware that something was afoot, I followed him. The service manager had my keys on the desk and was giving me an apologetic shrug. This hair-trigger tyrant had just cancelled my appointment. I collected my keys and drove the forty minutes home, dashboard lights still shining. Whatever one's feelings about the sound of music in an auto showroom. I would suggest that this man's approach to customer service may leave something to be desired. He needs training, or possibly a therapeutic intervention. In any case, I'll certainly not be darkening their doors again, with or without an instrument in hand.

    Blasius Chevrolet Cadillac - Chevy Trail Boss

    Blasius Chevrolet Cadillac

    (151 reviews)

    I want to give a strong shout out to Greg Frias , in the Sales Department…read more who is a great professional. I bought my ride remotely, which has its challenges and Greg made the entire process smooth end to end. From sending vids to enabling repairs (fixing small scratch) to coordinating interstate transport , providing all the docs I requested on maintenance etc. If you are in the Waterbury CT area or remote like I was seek out Greg he'll take care of you. Mr Blasius give this guy a promotion! Regards, Rick G.

    Blasius Cadillac (Waterbury, CT) quoted a lease in writing, took my license and signed docs to…read more"take the vehicle off the market" -- then demanded more money, saying they calculated their own residual wrong Sharing my experience with documents attached (personal info redacted) so others can judge for themselves. Car VIN: 1GYKPRRL9VZ301014 Timeline: * Aug 6: Blasius Chevrolet/Cadillac sent me their own printed worksheet for a new 2027 Lyriq Premium Luxury (VIN ending 301014): MSRP $69,676, $6,200 discount, $2,000 rebate, selling price $63,476. Their printed lease grid shows $781-811/mo at 39 months / 10,000 miles with $3,000 drive-off. * Aug 7 (texts attached): I confirmed in plain words -- "$3,000 down, then $781 for the next 38 months. No fees, no taxes, nothing else. I walk in, pay $3,000, and take the car away. This is all inclusive." The salesperson replied: "That's right... that is the number," conditioned only on strong credit approval. My credit is strong; credit was never raised as an issue. * Same day, at the dealership's request, I sent driver's license, registration, insurance card, and signed documents, after being told: "just send me your license, registration, and insurance card and I will take the vehicle out of the market for you." They declined to take a deposit. * I wrote, before sending anything: "I am 2 hrs away from your showroom and I don't want surprises after I come." * Before delivery, the dealership demanded $850 per month and more money down. The reasons given: the car hadn't arrived yet, and they had "calculated the residual value wrongly." For anyone unfamiliar: dealers don't calculate residuals -- the bank publishes them monthly and the dealer looks them up. Their own worksheet printed the same 60.0% residual at 24, 36, and 39 months, which real bank residuals never do. Their sheet, their error, confirmed twice in writing. * When I asked them to honor their own quoted terms, the salesperson and sales manager were dismissive. I remain willing to complete the lease at exactly the terms they put in writing. I am filing complaints with the CT DMV Dealers & Repairers Division and the CT Attorney General. Read the screenshots and worksheet and decide for yourself whether this dealership's word is worth it.

    Modern Mazda - car_dealers - Updated October 2026

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