My husband and I recently purchased a used CX-9 from Modern Mazda, and we had an excellent experience working with Bert. From the moment we arrived -- and throughout the following weeks -- he was patient, helpful, and incredibly easy to work with. Bert was warm, professional, and never pushy, which made the entire process feel comfortable and low-stress. We had to stop by after my workdays with our baby, and we were always welcomed without hesitation. That level of flexibility and kindness really stood out to us. He took the time to answer all of our questions and was always quick to follow up if he needed to track down additional information. We visited a some other dealerships during our search, and many of them tried to add aftermarket parts, extra fees, or showed us cars that didn't feel trustworthy. In contrast, Bert and the team at Modern Mazda made us feel confident and at ease every step of the way. At one point, my husband stopped in without an appointment, and Bert made time for him right away. When it came time to pick up the car, we were running behind, but Bert and his sales manager were accommodating and made sure everything went smoothly. We love our CX-9 and truly appreciate the straightforward, no-pressure experience. We'll definitely be returning to Modern Mazda for future maintenance and highly recommend asking for Bert if you're in the market for a car. read more

I walked in, picked my car, negotiated the price and left with it. Very smooth transaction. It was a relaxing environment and i never felt pressured. read more

Modern Mazda - 2025 mazda cx50 - Car Dealers Near Me - Thomaston, Connecticut

I recently visited Modern Mazda while looking to upgrade my 2013 Dodge Dart, a car I've owned since its initial release. My wife drives an older Mazda CX-7, and I knew I wanted a vehicle of a similar size. After trying a few other dealerships in the area and not finding the right fit or feeling pressured to buy immediately, I scheduled an appointment to see a CX-50 hybrid at Modern Mazda. From the moment I walked in, I felt like I was in good hands. I worked with salesman Steve Duffy, who thoroughly showed me the CX-50 hybrid I was interested in, explaining all its features in detail. We went for a quick test drive, and then it was time to do everyone's favorite thing, discuss numbers... Modern Mazda prides itself on a transparent and non-pushy sales approach, and they truly delivered on this promise! This was the most stress-free car buying experience I've ever had. I never felt pressured to make a decision or buy anything I wasn't comfortable with. Steve patiently explained the differences between leasing and financing and presented me with several pricing options. When I wasn't completely satisfied with the initial offers, he asked about my target payment. He then spoke with the sales manager, and they were able to meet my desired price point! I accepted the offer, and the finance process was equally smooth and straightforward (though I unfortunately can't recall the name of the person who assisted me). I can't thank Modern Mazda enough for making the entire process so easy and transparent. I absolutely love my new car and will definitely be a returning customer for future purchase! read more

Modern Mazda - Car Dealers Near Me - Thomaston, Connecticut

I worked with Eric a few months ago looking at CX-50s, but I didn't buy one for a couple of reasons. The distance from where I live was impractical, and it was a bit impulsive due to an issue with my current vehicle. With that, Eric was patient, listened, and was easy to work with. I gave it four stars because I don't know how the dealership is overall, but if Eric has any indication, they would also be great to work with. read more

We had a great experience purchasing a cx5 at Modern Mazda. Zach is friendly and knowledgeable and made us feel very comfortable throughout the process. He really sold us on the car and we're thankful for his expertise! Steve got us all set up in the car, walked us through all of the features and made sure we felt comfortable before driving off. The manager, Mike, was very friendly and made sure we were taken care of every step of the way. After such a positive experience here, I can't imagine buying a car elsewhere. read more

Bait and switch is alive and well at this dealership. I was told in an email the night before my appointment at 6:46pm by Amy that the car was available in order to avoid this experience . When I arrive the car was not at the dealership! Sal , Thank you for the bait and switch experience. I was told in an email last night at 6:46pm by Amy that the car was available in order to avoid this experience . You helped solidify the negative stereotypes that people have regarding car salesmen, dealerships and the car buying experience. I will be relaying my experience to Mazda, Consumers, TrueCar and the better business bureau. I wasted my time and gas on a 40 minute ride to your dealership. I will now be looking at Subaru and Toyota. Shame on you. What a despicable way to make a living. I pray for you. Sal, the salesmen, said it was due to Amy being in Massachusetts and she doesn't really know what happens day to day. You have helped solidify the negative stereotypes that people have regarding car salesmen, dealerships and the car buying experience. I will be relaying my experience to Mazda, Consumers, TrueCar and the better business bureau. I wasted my time and gas on a 40 minute ride to your dealership. Buyer be ware! They could care less that I was walking out either. Terrible experience. read more

Recently, I was in the market for a new vehicle. Jose Medina was fantastic from start to finish. This was my second time buying a car from Jose. Very knowledgeable and involved in all aspects of the purchase. read more

They overcharge me for my car. They're oil changes and repairs are outrageous. They tell you you need stuff. You don't need very disappointed. I spent a lot of money there. I'm telling you I overpaid for my car about $10,000. read more

I'm going to keep this as short as possible. Please read it through before deciding to do business with any "Shakers Group" business. I purchased a 15 Jeep Cherokee in March of 2024. Let's start with that and my attempt to trade in a 12 Corolla with 30K original miles, and it was a Florida car, so no rust. They offered less than 1500 for the car, so I sold it to another dealer who gave me 6k for it. I got the car home and a week later I heard a whistle noise and an exhaust leak. I have the exhaust flex pipe repaired at a local shop for 400$. I found the cabin filter housing was physically broken so I used zip ties to hold the door shut. Carfax report shows they replaced the cabin filter there, so they are most likely responsible for the damage. I carry on as I bought the car "as is" and I'm a reasonable person. Keep in mind, it's only been a week. I start to hear a growling noise while driving. Replaced the driveshaft for 2k with labor at a local shop. Had to go used because the driveshaft was 2k alone just from the dealer. Now it's April and every time I start the engine, I hear a knocking noise. The car is brought to a shaker group dealer and diagnosed as having a bad piston. They quote me 1500-ish to have the engine replaced, so my cost was 1500. Good on them because they will cover a portion of the repair. I guess their mechanic when taking it in from wherever didn't know what piston or rod knock was. Every time they showed it to me it was running. I believe this was to hide the knock on start up when it was cold. Finally get the car back in late May after they had the vehicle for a month. Communication was nonexistent. Every time I'd call, they said it would be done in a couple of days. Again and again. Finally pick it up and return to work, when 10 days later, I lost all my coolant. Back to the dealer... They find the thermostat housing was broke. They repair it. As a sidenote, it is normal to replace the water pump/housing, thermostat whenever the engine is out because they are cheap and easier to get to, but this dealer decided to skip that. It was repaired "under warranty/no charge". Remember that for the future. So, 9 months later I start to notice an oil leak. It was getting worse by the day, so I bring it in. They offered free diagnostic while they appraised it for a potential trade in. They offered 1500 in trade... for a vehicle I bought 10 months ago for 13k and put another $4k into shortly after purchase. They then tell me it has a bad oil cooler leak. It's leaking coolant. And the rear brakes are down to 2mm thick. Side Note - Law states brakes must have at least 50% life during sale. Anything less has to be replaced. Now, you can replace the front brakes 2-3 times before ever having to do anything to the rear, because 70% of braking is done at the front wheels. Meaning, they sold me a vehicle with rear pads below the legal limit. Also, they refused to cover the repairs under the one year warranty of the engine. Claiming the work was done as-is and there was no warranty. They even claimed to not be able to see the bill. My copy, which I lost, showed a 1 year warranty of the engine. The oil cooler is part of the engine and can also be the reason the coolant was leaking. They are not taking on their legal responsibilities. You offer a warranty, you have to honor it. They also sold me a pile of poop that I'm stuck with. Every time I get in my car I have to smell burning oil. It's leaking all over my driveway and my kids and family don't want to go anywhere in it with me. They also lost all my airbox screws and forgot to put the engine air filter back in. You can't make this stuff up! read more

The service center is the only place I'll have maintenance work done. The prices are very fair and they always do a great job. I like that they send a video of their inspection for you to watch while you wait. The dealership is remodeled and very clean. I purchased my first new car here and have had Mazda's ever since. read more

Modern Mazda - Still shot from my video inspection - Car Dealers Near Me - Thomaston, Connecticut

Where do I start? I love Mazda, but every facet of this dealership has been problematic for me, to varying degrees. SALES I: My daughter bought her first car here, and during the process, I test drove it with her. The salesman took my driver's license to make a photocopy, then failed to return it to me...until I was driving the following day and realized I was without it. Seems to me the protocol should be to IMMEDIATELY get the license back to its owner during this process. I've had sales staff in other places actually walk me to the copier to ensure license was promptly returned to me. SALES II: Deciding on a new Mazda, the exact vehicle was on their Thomaston lot. I was impressed with a wonderful gentleman from the sales staff, who met me on a Sunday for test drive, despite dealership being closed. Everything went well...until the Sales Mgr got involved in the process. For starters I was given an insultingly low, non-negotiable offer for my trade-in. (Subsequently received $2.5K higher offer from rival dealer) I also realized during the test drive that the vehicle had no NAV, a $400 add-on. When I questioned an exorbitant charge for a $70 SIM card and literally a :15 second install, the price was reduced to $200, or .0007% of list price. Yay. PARTS: I called regarding a TPMS for full size spare I was adding. I was quoted full list price. A lot of dealerships typically charge 20-30% discount from list pricing. Not Modern. I declined, and purchased online for 35% discount. SERVICE: The Mazda 6 is somewhat renowned for warping brake rotors. (Let's just say Mazda's engineering on brake components is not consistent with the rest of the vehicle) At 14k, I experienced the deceleration shuddering consistent with this issue. I immediately contacted service department for an appointment, and was advised that due to heavy repair bookings, they could not service my BRAKE ISSUE for THREE WEEKS. Given the gravity of the situation, this was an affront to my sensibilities, so I bit the bullet and had work done at my local shop the next day. So, given these circumstances, I'm hesitant to deal with Modern in the future. read more

We went to Modern Mazda from Windsor on 3/20/19 to test drive a 2019 CX-5 with the turbo engine. We were greeted promptly and courteously when we arrived. Gary Sumlin was our sales rep and escorted us on a good test drive, answering all our questions and pointing out features along the way. There was never any pressure, but we were already 99% sure that this was the car we wanted, just not sure where we were going to buy it. We had some pricing and financing questions and Gary and Mike, the GM, answered everything to our satisfaction. After we finished the paperwork, Gary went into greater depth with us about all the many operational and tech items of the car. We drove the CX-5 home the same afternoon. Gary and everyone at Modern were courteous and professional at every step of the way. Check out Modern Mazda...it's worth the trip! read more

I actually purchased my Mazda CX-5 touring from Modern Motors a year ago, but due to technical reasons my review was not posted. I can honestly say I had an excellent purchasing experience. My salesman, Edwin, was knowledgeable, patient, and helpful. Since my purchase a year ago, I have brought my vehicle in to their service department for routine maintenance. I must say their service department is equally as great as their sales department. The few times that I have brought my vehicle in for routine maintenance, the staff was always courteous, friendly, kept me informed as they worked on my car. I would highly recommend Modern Motors to anyone in the market for a new car or in need of service for their current one! read more

Our purchase of a cx5 was easy and quick. Thx fish. No hassle shopping and financing. read more

I love the car that I purchased from Modern and the people are very nice! But there were some problems concerning paint and I had to take the car back a few times to get the problem corrected and it was very inconvenient. read more

A no pressure, pleasant process in leasing our new CX-5. Salesman John Salmon was friendly and easy to work with. Purchased a set of snow tires through the dealership at a great price. Manager Mike Belval had them installed at the dealership. Finance department was honest and actually gave us a better rate than we originally agreed on due to a new incentive. Nice facility from the waiting room to the service department. We've had the car for a week and love how it drives. Highly recommend Modern Mazda. read more

Be careful!! Purchased a car there from Ali. While the sales person was helpful, I was charged $200 for VIN etching even though it was not performed. Over the course of a month, I made two phone calls to the finance person, sent emails and still never reveived the refund which was promised. I guess I will have to contact the attorney general next. read more

Had a great buying experience with Modern Mazda, "Fish" and everyone else we encountered in our car buying journey. First off, having contacted all 32 dealerships in New England and nearby NY, Modern had the best price right off the bat for the CX-9. Being local was also a bonus. Fish helped us out prior to taking delivery as all my paperwork wasn't finished between the lien and the insurance coverage. He was very prompt with calls and emails that whole day. That night he stayed late to make sure we could drive the car a final time. Ran us through all the options in the car, and a thorough discussion of Modern Mazda and it's services. Would recommend this dealership if you are in the market for a new ride. read more

Overall I had a horrible experience with Modern Mazda while I was car shopping. I was in the market for a Mazda 6 and the Modern Mazda dealership was the closest to my house. I made my way to the dealership and was approached by a sales person (I believe his name was Edwin). From the start I was not impressed. First, Edwin was not very professional from the beginning. While we were looking at the car and during the test drive, he insinuated multiple times that the Mazda 3 might be better suited for us (this was purely based on the fact that the Mazda 3 was cheaper). Not sure why he assumed this since we never mentioned that the 6 was too high priced. I can only assume it was because we were young. When it can time for the negotiations, things when from bad to worse. Edwin was rude and condescending. At one point in the conversation, he actually said "I'm getting sick of this". Ummmm, okay, at that point we walked out of the dealership and didn't return. As a side note, we had done our research via TrueCar, Edmunds, etc., and our asking price was right in line with those sites. We ended up buying a Mazda 6 a few days later from the Mazda dealership in Hartford. read more

Jose did a great job helping me get the right car! He was very patient and personable.

I went to Modern Mazda Dodge because my mother is on her second Mazda from them and recommended them to me. Mom was right! My experience was excellent and I can't recommend Dereck in sales enough-he answered all my questions, made every step of the process from test drive to driving my new car off the lot completely stress free. read more

My daughters 2010 Mazda 3i with 140000 miles (which she has owned since 2012) had suddenly developed a rough idle and lack of power on her way home from work on the highway after filling the gas tank. While I was driving the car, the CEL came on. I checked the codes and had lean fuel and random misfire codes. I cleaned the MAF sensor but that didn't help and now got other misfire codes within 5 miles of driving. It was suggested that it might be best to have Mazda look at it so I brought it to Modern Mazda. This turned out to be a bad idea as they seem to just throw parts at a bad code and don't troubleshoot. I explained to Marc the service advisor (cute title) what was happening. At the end of the next day, Marc calls and tells me that the engine has a misfire that needs to be corrected first and I tell him that IS the problem. He then tells me the engine has low compression of 155 (in all cylinders) and it should be close to 200. I tell him that 155 should be fine. He also says the 1 and 4 coils are bad and new plugs should be installed. I reluctantly agree. After thinking about it overnight, I call Marc in the morning and ask if his tech had swapped the 1 & 4 coils with 2 & 3 to see if the problem followed the coils since it was not likely that 2 coils went bad at the same time (they are $100 each). Marc replied that he did (I don't think he really knew) and besides, the tech stayed over and finished it last night and will call me after they check it out more. He calls later and says the car is fine, runs smooth with no codes. I was skeptical but drove out to pick it up on Friday and pay over $500. I start the car and it is shaking. I put it gear and while waiting for another person to move, the CEL comes on. I go back in and a flustered Marc says they will look at it again Monday. I call Marc Monday morning and suggest that the car still will show a misfire and if so, I just paid for 2 coils I didn't need. He snaps back that those coils were bad and tells me he will call after they look at it again. I specifically ask him if it could be bad gas since it started shortly after filling the tank and to relay that info to his tech. He calls at the end of the day and says it still has a #4 misfire and it is due to that low compression. I tell him that made no sense. He then asks if I want to leave it and they will look at it some more. I reply NO, I've seen enough. I then decide to go on my gut feeling of BAD GAS and drove the car around town to burn up the remaining half tank over the holiday weekend. I then filled it with new gas, cleared the codes and drove 20 miles with no problems. Next day, drove it 50 miles on highway and town roads with no CEL and the car is running smooth. So the whole problem was a tank of bad gas. Merry Christmas Modern Mazda. read more

Best car purchase/lease experience I've had to date. I was looking specifically to purchase a per-owned 2014 Mazda six. I shopped at over a dozen places over the state and did hours of Internet research. Finally, I connected with Modern Motors. "Kim G" received an inquiry from me via the Internet. She contacted me right away. We discussed other options like "leasing" a newer vehicle with a more affordable payment. She was very upbeat, professional and patient Shortly after, I drove to the dealership to have my car appraised. Up until this point, I had the car appraised by at least six other dealerships. (My 2012 Mazda six was in beautiful condition.) All of the other dealers immediately would point out something slightly negative about my trade and make a major excuse as to why they could not give me a fair trade value. While my car was being appraised I was given a tour of the facility which was nice because 1. I knew where the men's room was right away! 2. I knew what kind of Service Department I would be waiting in while my vehicle was being serviced should I make the decision to buy from "Modern Motors." The customer wait room was very roomy, clean and looked very comfortable. When "Mike", the Service Manager returned he said "You have a very nice Mazda and I'm interested in selling it. He extended his hand and was very sincere. This was not at all like any of my past experiences. I felt as though I was being treated with genuine kindness and respect. "Kim" was very quick to get a couple cars set up to test drive. This is physical work and it was cold. She had no problem "hustling" even though I was not in a rush. She was professional during the test drive, she knew the Mazda products well and she had a fantastic "bubbly" attitude. The conversation during our test drive really couldn't go wrong. Of course, at the close of any test drive, a sales person will try and close a deal while they have you in the building. However, since leasing was new to me, I needed to research for a couple days and explained this to Kim. She reacted well with no rebound pressure at all. Kim even answered questions in the eve and on her day off. We communicated via Email for a couple days, arrived at a fair price for my trade and agreed on completing the sale this past weekend. My purchase experience was the same as my shopping experience with them. Kim was hustling. The rest of the staff was very friendly, politely saying "hello" with a smile. I asked Kim if she could have the financing person please not try and sell me insurance products for the car. I was thrilled this info was passed on to my finance person. He was also quite professional. He made a last minute change from 12k miles per year to 15k. He seemed to be happy to do it. He didn't try to sell me any products. The car was detailed beautifully and parked in front of the lot like a wrapped up Christmas present. Kim went over the cars features with me through a booklet and then again later in the car. We set up my I phone and discussed other safety features. In closing, "Kim G". did a fantastic job. The manager was "kind" and professional and the staff was warm and friendly. No problems or complaints...I will be staying loyal to them as long as they provide this kind of service! read more

I had an extremely pleasant and easy experience here with Fish. I love my new car and the high level of service I received while shopping for my CX5. After I first test drove my car, Fish sent me an awesome video further detailing the cars awesome aspects so I wouldn't forget, which made it ridiculously easy to compare it to other cars. read more

Loved Dealing with John "Fish" Salmon on our new used Mazda sedan. All was as promised and better. Highly recommend.

Purchased a CPO Mazda 3, and had a great purchasing experience. Sales associate, Aliek Riley, was very responsive and easy to work with. After a good deal of shopping online, I found a car I was interested in at Modern and contacted the dealership to make an appointment. Ali had the car ready to view and drive when i arrived, which may seem like a pretty simple thing, but apparently its not, since I had been to a couple of dealerships already where they mistakenly told me they had the car I viewed online, only to arrive and the car not be there. Good deal, good service, and I LOVE my ride! read more

I only go to this dealership to maintain the warranty but would not reccommend them ever. Went to get oil change and tire rotation, was charged for four tires and balancing as well. On the way home the low pressure tire light came on. I contacted Mazda service and was told "...oh honey your tireis losing air, you must have picked up a nail..." which was quite condescending. I went to a local tire shop, New England Tire, who checked the pressure, took it for a test drive came back and told me the sensors were not reset after the tire rotation. He explained the three step procedure to me and said I might have to done it once more but that I shouldn't have any probllem. A person might think the dealership might know and follow this procedure but apparently not and the dismissive attitude didn't help read more

I had an amazing experience buying a new car from John "Fish" Salmon. He made the process easy and seamless and it was truly a pleasurable experience! Would highly recommend. read more

Never go here for service!!! To fix a flat they want $45 while town faire down the street did it for 5bucks. Same service for an inside repair. Plus the bold guy that was in charge of service gave me attitude and his excuse for the up charge was " our guys have to make money ". Sorry sir last I checked your techs don't make a commission per repair. I'll never be back to that dealership for anything read more

Me, Carla and my husband George bought a CX5 because we were looking for a car with a good fuel millage and we are not disappointed! Larry DeMaida was a very good Sales Consultant hearing all our needs and answering all our questions. He really did an outstanding job helping us find the car that we needed. In fact, we liked so much our new Mazda and his help that when our old car broke down we went there again to buy another Mazda. Larry was not there and we were helped by Jose Medina. we were looking for a smaller car, standard and also with a good fuel millage. The Sales Consultant Jose Medina did also an outstanding job helping us find what were looking for and we brought home a Mazda3. This time, again we were not disappointed. We recommend Modern Motors because they all are very good professionals, they know what they are doing and the product they are selling and always with a smile. Thank you Modern Motors! read more

My salesman (John Risk) was great, but the location is in the middle of nowhereville, CT. I live in Hartford now, so I don't feel the need to go back there. The finance guy was kind of an idiot, and they use Chase as the financer for leases. Chase is always terrible and they now charge you an extra month at the end of the lease where as before (with Mazda American Credit) they did not. Done with this location and with Mazda when this lease is up. See guys, when the customer isn't happy, you lose business. Go figure. read more

Bought a certified pre-owned CX-5. Fish was my salesperson. He was great to work with. Very personable and knowledgeable. Five stars is for Fish, and the other sales supervisor, Mike, who helped close the deal with a few extras and discounts I was asking for. Business manager was not a pleasure to work with. Be on your toes and question all charges. Thankfully Fish and Mike were great enough to warrant a five star review despite my displeasure with the business manager. read more

Mr.Fish sold my father a CX7 7 years ago. He gave the car to me and a few weeks ago I decided it was time for a new car. I went to Milford mazda because it was closer, after being treated horribly, I decided that I should take the hour drive to see Mr.Fish and it was worth it. He was very professional and helpful throughout the entire process. Clean dealership and no problems. I love my new car and will be back! read more

I just bought a new CX-5 and I am totally in love with it! Everyone I came in contact with was very nice and helpful. My saleswoman, Crystal, was very helpful and personable. While shopping around for a new car, family and friends suggested using Modern Motors and I am glad I did. They offer LIFETIME powertrain warranty. Pretty awesome. Can't wait to bring the car back for some accessories! read more

My family has bought 4 cars from Modern Motors, and every time we have received great service. They have a good number of cars to choose from, and they had exactly what I was looking for. My salesperson was knowledgeable about the Mazda-3, and worked to get the price that I was willing to pay. Mazda often has 0% financing and zero down, which is helpful to many people. Financing is with Chase, and so far I haven't had an issue with that. Check out this location if you are interested in purchasing a Mazda! read more

Brought my jeep in with a leak in the rear tire(was down 9 lbs). They told me that it just needed air. Went home and the next morning it was down again. Brought it to a local tire shop and within 5 minutes they found a nail in my tire. How can I trust them to do an oil change read more

This dealership is terrible. I would have given zero stars if I could. They have terrible customer service and everyone that works there, straight up to the general manager lies and is shady. When dealing with an issue with our car, they strung us along for over a week and then told us they couldn't help us. If they had known this all along, why not tell us from the beginning. Steer clear of this place. read more

Great doing business with Ali Riley this past weekend at Modern Mazda. Awesome customer service, friendly and a pleasure to deal with.

This dealership has a large selection of CX-5s if you are looking for one. Larry and Harold were helpful in making sure I got the car I wanted, and I was able to work out a good trade for my current CX-5. Thank you for my beautiful car! read more

Great customer service! Bought my first car there and they were so nice and understanding.