I got a great deal on a car. They were friendly and welcoming. I would Strongly recommend!!!read more

After 30 days of attempting to purchase a vehicle from this dealership, I ultimately encountered a…read morelevel of unprofessionalism that was disappointing and unnecessary. I arranged for my brother to visit in person due to proximity, and instead of assisting, the primary salesperson delegated the interaction to someone else. Later, I personally flew from North Carolina to Connecticut to view the vehicle, only to be met with arrogance and dismissive behavior. Respect and professionalism should be standard in any transaction -- especially when a customer is clearly serious enough to travel for the purchase. I would advise future buyers to evaluate carefully who they choose to work with at this dealership.

I have been coming to Bristol Auto Center for 3 years. Piotr and his team are the best- you can…read moretell they are always looking out for what's best for their customers. They are fair, honest, and reliable. That is hard to come across these days. I just purchased a used vehicle from them this week as well. Mark was a pleasure to work with, he was communicative, and handled a lot of the business with the DMV and credit unions for me. He was flexible and fought hard for a good deal. Thank you so much!

I love these guys. Really fair pricing, quality of service and timely fixes take a lot of stress…read moreoff. My family has brought japanese and german cars here for a couple of years now with zero issues

I bought a couple of Vehicles from them over the years, Honest guys had an issue with the second…read morecar and they took care of it right away. I know that when buying a used vehicle you can't be 100 percent sure of what you are getting as they can't either, but they generally try to resolve any issue that you may have. When I go to get another car in the future I would definingly check them again first.

Had a great experience getting my side mirror replaced. Fast and easy appointment setting with…read morecrest communication. Excellent hours that work with after work pick ups. Fair pricing and friendly service.

Called them up to inquire about a 2015 Mercedes ML350 4matic. The sales person remembered me from…read morethe Tacoma I bought there. Gave me a great price. Held the car for me. Picked it up completely cleaned and just perfect. Have had it for a week and everything is fine. Will go back for a 3rd vehicle soon. Thanks guys As a small business owner I don't ask for reviews from my customers. I see that National has few reviews. That means they are doing a decent job of selling cars with no one complaining. Quite a feet in a society that churns out complaints about the wrong floor mats in their car they bought 5 years ago. lol

Got a car from them today. Super nice and easy! Would definitely recommend them!…read more Mike and Lou were very helpful!

I want to give a strong shout out to Greg Frias , in the Sales Department…read more who is a great professional. I bought my ride remotely, which has its challenges and Greg made the entire process smooth end to end. From sending vids to enabling repairs (fixing small scratch) to coordinating interstate transport , providing all the docs I requested on maintenance etc. If you are in the Waterbury CT area or remote like I was seek out Greg he'll take care of you. Mr Blasius give this guy a promotion! Regards, Rick G.

Blasius Cadillac (Waterbury, CT) quoted a lease in writing, took my license and signed docs to…read more"take the vehicle off the market" -- then demanded more money, saying they calculated their own residual wrong Sharing my experience with documents attached (personal info redacted) so others can judge for themselves. Car VIN: 1GYKPRRL9VZ301014 Timeline: * Aug 6: Blasius Chevrolet/Cadillac sent me their own printed worksheet for a new 2027 Lyriq Premium Luxury (VIN ending 301014): MSRP $69,676, $6,200 discount, $2,000 rebate, selling price $63,476. Their printed lease grid shows $781-811/mo at 39 months / 10,000 miles with $3,000 drive-off. * Aug 7 (texts attached): I confirmed in plain words -- "$3,000 down, then $781 for the next 38 months. No fees, no taxes, nothing else. I walk in, pay $3,000, and take the car away. This is all inclusive." The salesperson replied: "That's right... that is the number," conditioned only on strong credit approval. My credit is strong; credit was never raised as an issue. * Same day, at the dealership's request, I sent driver's license, registration, insurance card, and signed documents, after being told: "just send me your license, registration, and insurance card and I will take the vehicle out of the market for you." They declined to take a deposit. * I wrote, before sending anything: "I am 2 hrs away from your showroom and I don't want surprises after I come." * Before delivery, the dealership demanded $850 per month and more money down. The reasons given: the car hadn't arrived yet, and they had "calculated the residual value wrongly." For anyone unfamiliar: dealers don't calculate residuals -- the bank publishes them monthly and the dealer looks them up. Their own worksheet printed the same 60.0% residual at 24, 36, and 39 months, which real bank residuals never do. Their sheet, their error, confirmed twice in writing. * When I asked them to honor their own quoted terms, the salesperson and sales manager were dismissive. I remain willing to complete the lease at exactly the terms they put in writing. I am filing complaints with the CT DMV Dealers & Repairers Division and the CT Attorney General. Read the screenshots and worksheet and decide for yourself whether this dealership's word is worth it.

As crooked as a 3 dollar bill. Keep a careful eye on exactly what they write in your contract…read more When they say it's "close enough" or "it doesn't have to be exact", you know they are acting extremely specific and intentional. All the "close enough" numbers will all work out in their favor.... odometer, sales price, tax, especially trade-in, and DEFINITELY the pay-off amount of any loan you might have. Looking back at all the numbers and notes, not a single set of numbers matched, not one. The salesman stripped all the screws that hold the license plate, when I ask for a folder they didn't have one so he went and got a very old, very used and worn out manilla folder that was prob taken from the garbage can. Anything they need to "go check on" will take all day, so you're left triddling your thumbs literally all day (6-8 hours, both times, for me), with no amenities whatsoever, even the bathroom was locked. After this experience, I wouldn't buy a pencil from them.

For once I wish I could give 0 stars…read more The experience was friendly at first but then it just felt like I was being taken advantage of as a young women. I shouldn't feel like I need to have my parents or a significant other to come with me to buy a car. I specifically said I was there to test drive the car and feel it out as it was my first time purchasing an SUV. Multiple times he repeatedly asked if I was ready to put down a deposit. I said no and they didn't even want to show me what the financing options would be. Not only that- they are partnered with Costco's car program and offer the price without us having to do the negotiating. Because I was going down this route- I feel like I was also low balled on a trade in offer. I also felt insulted with comments about my driving skills. This has nothing to do COVID- it was the smart ass comments your sales person made when I was bringing the car back into the lot from the test drive. Just a tip- if you want a sale you might want to think how you address all of the above. Not stepping foot there ever again

Do not go. They will give you the run around. No…read morewarranties. And will give you a price and change it! NOt recommended!

We found New England Auto Sales almost 10 years ago and have purchased 6 cars from them!!! I have…read more100 % total confidence in Brad, Josh and John. At one point, I asked Brad about a car he had just purchased. He said he needed to check it out first because he needed to identify what was wrong with it. I called back and eventually he said there was something wrong with the car that he couldn't identify therefore he wouldn't sell it to me. We then found something better! We've been back for service and I totally trust that if something needs fixing, they will fix only that thing and charge me fairly. Brad just showed me an issue the BMW dealer suggested I get fixed and explained the concern. I drive 120+ miles round trip in my daily commute. This type of peace of mind is priceless. I recommend New England Auto Sales without reservation.

New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

Overall smooth transaction from service to sales. Amazing crew no pressure. I have anxiety issues…read morecoupled with focus problems. I drove one hour to meet these attentive folks.

Buyer beware. Make sure to read all the fine print…read more I wanted to buy an electric vehicle before the 4000$ credit expired. I contacted Hitchcock motors regarding this EV. They were not able to provide me with any information whatsoever regarding how the credit works. I made a deposit so that my paperwork could reflect that I made the purchase prior to the tax credit expiring. We still had to confirm some of the details. I noticed on the original paperwork that I was being billed for gap insurance. When I brought it up to my salesperson, he blamed me for not starting that I didn't want gap insurance. It doesn't make sense to put gap coverage on a 10 year old vehicle & it is not appropriate for things to be added to my bill without advising me. The following day i was contact by another salesperson regarding this purchase. I was skeptical of my first salesperson so I proceeded with this salesperson. I wanted to make sure that I could get a warranty and was looking into getting a warranty elsewhere. When I went to pickup my vehicle, the original salesperson was there to finalize the sale. It seems the staff at Hitchcock doesn't work well with each other and fight over sales. I was interested in trading in a vehicle. According to NADA, the average trade in value was 3500. The average sale price for this vehicle was 5500$ It turns out that the 4000$ rebate for purchasing an EV can only be applied at the dealership. I lost out on 4000$. The dealership should have known that. My signed contract had a dealer fee of 799$. The contract says that this is negotiate and used for registration & title fees. I was also changed 300$ for registration. I said that I would have registered it myself and transferred my plates, but was told that I could not. The range on my vehicles battery has dropped significantly since my purchase. I went into the folder I was provided with at time of the purchase and my warranty information is not in the folder. I received an email from someone at the dealership that they have my license plates but the fees were more than expected so they will not be releasing my plates until I pay more money for the registration. It is very unprofessional and inappropriate for them to request additional funds by email this way. I responded to the email & emailed my sales rep. They don't have the decency to call & discuss. I don't have the ability to renegotiate the contract, why should they? I recommend that you go elsewhere to buy a vehicle. If you insist on buying a vehicle from this place, make sure you read and discuss the contract thoroughly so you don't get screwed the way they screwed me. I also recommend that you sell or trade in your vehicle elsewhere your own, get a loan on your own, get a warranty on your own and register it yourself.

They were great with me selling my car to them. Everyone was great, the owner was great and if I…read morewas to ever be in the market for a used car, I would definitely consider checking them out. I could've gotten more $$$$ for my car if I sold it outright to a private buyer, but they gave me exactly what I was wanting for it without going through the hassle of selling it myself.