Bought a Subaru there "As Is" that needed a few non-critical things done, which they said they'd fix.
The sales experience was very friendly, and they made things go smoothly and easily. I loved (and still love) the car and the price.
Over the next few months, though, there were a couple of smallish repairs that set me back a few hundred, but no big deal. That is, compared to the giant engine malfunction that stranded me up in Vermont, having to tow it back to them to the tune of hundreds of dollars.
A bolt holding the timing belt tensioner had snapped (who could have predicted, I suppose?), and the related parts of the engine needed to be replaced and repaired. They found some other things wrong with the car that they also took it upon themselves to fix at no additional cost to me (cracked radiator, etc).
They only charged me several hundred for what ended up being a multiple-thousand dollar repair job for them, but it took a month to finish it. And the Service Manager at the time was completely uncommunicative, and I never knew what the status was. I'm told he was gone not long after I got the car back.
There have been a few other repairs performed, and I was getting sick of having to have so much repaired on the car -- an oil leak, an A/C leak, etc. This was while the old Service Manager was still there.
I wrote a scathing one-star review here, which they responded to. They didn't know I still had issues (and at the time, I felt like I didn't want to go back again), but it seems like they cleaned house in the Service Department. And they did a fine job with the remaining fixes.
Along the way, they've stood behind their work and their word. The Owner and Sales Manager are stand-up guys, willing to work towards customer satisfaction, which goes a long ways. I don't think they anticipated that this particular car would have these issues so soon after purchase. It would have to be an outlier case, otherwise they wouldn't be in business.
I'm still not sure I'd recommend them for Service to a friend, but truthfully, they're probably as decent as the next shop, if not better.
But I would definitely recommend them for buying a used auto. They stand behind their sales, and that's unfortunately all too rare with used car dealers. Prices are certainly very fair as well. read more