I have been coming to Bristol Auto Center for 3 years. Piotr and his team are the best- you can tell they are always looking out for what's best for their customers. They are fair, honest, and reliable. That is hard to come across these days. I just purchased a used vehicle from them this week as well. Mark was a pleasure to work with, he was communicative, and handled a lot of the business with the DMV and credit unions for me. He was flexible and fought hard for a good deal. Thank you so much! read more

I love these guys. Really fair pricing, quality of service and timely fixes take a lot of stress off. My family has brought japanese and german cars here for a couple of years now with zero issues read more

Myself and my family have been going to Bristol Auto Center for many years and have never been disappointed. They take excellent care of my cars and better priced then many other places. But they have always been honest and reliable and I will trust them to take care of my cars as long as I drive them. Thank you all for the honesty and reliability. Your the best! Thank you. read more

Bristol Auto Center was recommended several times on my Ring Neighbors app. I went in for a wobbly front end and Rear Differential drain/refill. Peter had both issues fixed plus replaced my headlight at just bulb cost in a very short period of time. He even drove the vehicle to my house in what all can be described as a good cost effective neighborly experience. I made of good business neighbor with Peter. Hope this review helps your decision. read more

I was charged $314.00 for a Nexen Nfera Supreme 225/65 R17 tire that retails between $165 and $175. Why is it almost double the price?

A referral after a small accident & big damage (to me) brought me to Peter and his shop. I cannot speak to the prices as this went through insurance, but I can say they were very patient and professional & insurance didn't blink at the cost. They even fixed a few other things for me (parking lots :-() and chased down a special part without charging me extra. When does that happen? It took some time, but the car was better than new when I got it back. I wouldn't hesitate to recommend them based on my experience. Wish they were closer to home. Thanks, Peter! read more

i bought a used 2015 bmw i8 from this dealership on march 11 2024, on march 15 2024 a drivetrain malfunction light came on, upon further review the car was sold to me with 24 total faults, and a bmw dealership quoted me for over $5k worth of repairs. i was told the car had no problems they also added $1750 to my service contract and when i found it and called them out, they claimed "it was a mathmatical error" and they would cut me a check. Everytime i call to get an update or remediation for the car repairs...The manager Jim hangs up on me... read more

I purchased a car from mark for 11000 cash all my savings, my mechanic told me it had turbo issues I brought the car back to Mark. He said he would fix it. 12 day's later the turbo went which costs 9000 now I am left with nothing. Thanks for ruining my life mark read more

I never write yelp reviews, but this place is so awesome I had to. As a female, I've always been very suspicious of any auto repair shop. I've gotten taken advantage of before because I don't know much about cars, so I don't really trust them. Someone recommended Bristol Auto to me a couple of years ago, and I am so thankful they did! I've been there for car repairs a few times, and they're always so friendly, are very quick to get my car diagnosed and fixed, explain everything to me so that I can understand it and charge very fair prices. Most of all, I trust them which is something I've never really experienced with this type of business. I highly recommend them and won't go anywhere else! read more

Can't say enough good things about our experience with Bristol Auto Center LLC. Stopped in to see car Monday. test drive with Mark. Very professional and honest. Added new tires, brakes and extras, Sent to hamelin and sons for look over, kept up communication the entire time, picked up car Wednesday afternoon. Daughter so happy with her first car! Impressed with the professionalism and appreciative of the service! read more

There is nothing more torturous than buying a car. I was in the market for a new truck and my wife spotted one here as we drove by. I looked it up online and decided to swing by. I met with Mark who showed me the truck, opened the doors, popped the hood, and introduced me to Alex who took me for a test drive. They got me a loan and put me into the truck of my dreams even offering to put the truck up on the lift so I could be 100% positive there were no leaks. Best car buying experience in a very very very long time. It seems to me that they wont sell you a crap vehicle either. They want to be sure it doesn't come back to them with any issues. Thanks guys! I couldn't be happier with my new truck! read more

I just got a used car from these guys and so far I am impressed. I feel they represented the car fairly and did everything they promised to do, and did it when they promised to. I don't think they would sell a car that someone wouldn't want to drive for a while. read more

I purchased a vw passat the owner agreed to do the work upon my 1st oil change, so I called and was told I needed to leave for an undetermined amount of time, I told him in beginning I would have to wait as I did not have another car, he said ok, but when the time came the story changed, so I went to the dealer. Then came the issues that I know we're present and all they did was disconnect the battery, my engine light came on, and never went off, it failed emissions, which I believe was there from the start, he just wasn't going to fix it without increasing the price, it need a new boot, didn't happen. Be very careful buying here, they only show 5 star reviews, I'm sure many are fake reviews read more

We purchased a 2012 Highlander from Bristol Auto Center a few months ago & it was the easiest transaction. Eric & everyone else were very professional, honest & friendly. The car was spotless inside & advertised as in excellent condition. I drove the car a couple of weeks then carried it to the Toyota dealership for routine maintenance & asked them to go through the car to make sure there were no problems. When I picked up the car they said they found no issues at all. I am so pleased with the car!! read more

Let me start by saying I'm a mechanic. I went to Bristol and Dealt with Alex and Peter. They were both great as before i opened the car doors, I wanted to see a carfax AND the vehicle up closely (Under the hood ect). Totally accommodating. They even let me in on the New parts that were replaced before they put it up for sale. All was well. I got a good deal and I believe a good car as well. Overall, Honest and Professional! You don't come by that too often nowadays! Thanks guys! read more

I needed are car fast as I had to let go my old 2010 car (long story) but I found mark at Bristol auto center and I fell in love with this Nissan. I wanted this car as it was love at first site. Mark worked with me, he took me my mom and the car for test drive, he even help me signed paperwork and helped me with the dmv as I just moved here from a different state and was having trouble with changes. Mark was great no complaints he answer every call and email with no complaints. So far me and my Nissan are happy together. i was happy to have mark and have his help with everything as my life was changing. The shop even does oil change and repairs which is not bad if you trust them which I do so far no reason to doubt them yet. I even took a taxi to the auto place and the taxi guy told me a story on how he bought a car from mark as well he loved him to. I was sold at this point. I was at the right place. Definitely go to mark Bristol auto center. Two thumbs up. read more

Purchasing a vehicle from Bristol Auto Center has been one of the worst experiences of my life. I had purchased a 2011 Grand Cherokee Overland from them in April 2018. The car ran okay during the test drive, had a rumble that I was assured would go away after new tires were installed. A week into the ownership of the vehicle, the rumble got worse (even with the new tires). Mark offered to take another look at the vehicle. Since he couldn't replicate the issue, nothing was done, though he did explain his inspection of the systems of the vehicle. He graciously offered a vehicle from his lot as a loaner while he looked over my vehicle for any signs of an issue. A week after this inspection in which nothing was found, the issue arose again. Mark gladly looked over the vehicle again at his earliest convenience, once again offering a vehicle from his lot as a loaner while he looked over the vehicle again. Nothing was found, but researched some codes and potential issues. At this point, he made it very clear I had purchased a used vehicle and it was sold as-is. Ten days had gone by without any improvement. I had a passenger take videos on their phone to capture the issue I was dealing with, but Mark wouldn't chase the problem any further. I kindly requested Mark either buy back the vehicle (less mileage depreciation) or offer an exchange for the dollar value I had paid, plus or minus any difference. Mark was appalled and quite offended, saying he had never heard such request and mentioned how lucky I am he is still talking to me. At this point I looked on the DMV website and it mentions the selling dealer must make repairs on the vehicle at no charge up to 60 days, or 3k miles, if the owner paid at least $5,000 for the vehicle. The qualifications are: the vehicle is 6 years old or less and the vehicle must be used for personal or household use. Of course, the vehicle is 7 years old, so Mark had an "out" there but in the spirit of customer service, he opted for taking the hard stance of saying everything is my problem now. Two weeks after the last inspection (I had gone on vacation and didn't drive the car for 5 days), the air suspension fails to lift the vehicle to the proper ride height, which is now a safety problem. I called Mark to update him on the status of the vehicle, to which he irritably reconfirms I had purchased a ¬¬used vehicle and I purchased the car as-is, and once again scolded that every problem is now MY problem. He was once again frustrated with my unrealistic and unruly request for him to do more work, mentioning how he hasn't charged me for any time or attempt at a repair since I had purchased the vehicle. Noting the Used Car Warranty from the CT DMV, this "good faith effort" was really only 1 year removed from a mandatory inspection and repair at no cost. If he was to go by that concrete miss of the warranty for the vehicle age, Mark really wants to cut corners. Mark is outraged by my constant request for inspection and repair. On the other side, think how I feel as a customer, purchasing a vehicle that requires me to bring it to a shop more times in 2 months than I had brought my old vehicle of 7 years. How do you think I felt: loss of time, coordinating drop-off and pick up, time of my research to better understand the problems at hand and focus my description of the issues when speaking with Mark? As he may have "lost" time and money from his inspections and the value of a loaner car (which wasn't accumulating any value had I not been offered to me), I certainly have lost time and money of my own, requiring me to take time off from work to fit their shop hours as well as everything else stated above. Upon inspection by Papa's Dodge, they note significant work done to the air suspension system but points to a blown air suspension control module. Once the module was replaced, the air compressor then had to be replaced. All in all, $4,500 of repairs required for a vehicle I had JUST PURCHASED TWO MONTHS AGO!!!! Through the first two months, I was able to safely drive my vehicle for 40% of the time, 60% of the time the vehicle was in a shop getting inspected. If I had to suggest anything, I would suggest purchasing your car elsewhere. Mark and Alex were very nice at the forefront, but when things started to not meet my expectations (of an operating vehicle), our relationship turned from cordial to completely sour. The lack of responsibility of the work he had completed on the vehicle prior to the sale is completely unacceptable, mentioning that it must have been something I had done to cause all this. read more

I am so pleased with the service we received with Mark and team. We bought a beautiful 2015 Infinity and was the easiest transaction we ever had. Would definitely recommend to friends and family and would buy another car from them. THANK YOU MARK!! read more

Buying a used car can be a nerve-wracking experience. But Mark and Alex at Bristol Auto Center made the process easy. No high pressure sales. Mark went out of his way to demonstrate/explain things and completed some maintenance work at no extra charge. I really like the vehicle I purchased and feel confident that it will perform well. I wish BAC was closer to me so I could take all my car repairs here, because Mark is an extremely knowledgeable mechanic. Would not hesitate to buy from them again. read more