BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

horrible service dept. wanted to charge me nearly $1000 for a $50 part and an hour of labor and…read morethis wasn't even what was wrong with my vehicle. The Kia sales floor is also extremely unprofessional specifically the controller for Kia, very unprofessional, unhelpful, and accusatory. Do not recommend buying a kia from this dealership at all.

I purchased my first ford in my 50s. the sterotypes of the brand always kept me away…read more After driving toyota and chevy mostly, the vehicles over the years have been less and less. For example, I had a chevy equinox that I purchased from buzz chew - they were great with service dept. however, just before warranty expired, my transmission just died... had about 60k miles they made the repairs under warranty - no problem. a few months later, the transmission died again!!! they wouldn't honor warranty since it just expired, even though the same problems happened. This costed me $6000.00!!! at the time, I had no money, going through financial struggles, and worked a second job to payoff the debt that I was lucky enough to borrow I never had a transmission fail and to have a vehicle that this failed twice!!!???? no, this is not the norm. Not only will I not buy a chevy again but the dealership let me down and lost me as a customer after a family member recommended to try riverhead ford, I reluctantly went there to check. I had no intention of buying but tried to keep my sister happy. my sister introduced me to a salesman, Bill Seydel. my first impression of bill was that he looked like an everyday guy, not a lick willy sales guy that is interested in only the sale. after spending some time with me, discussing budget and type of vehicle I want, which (at the time) was suv. after having me try the options, discuss price and budget, he suggested leasing and explained the benefits of always having new and warranty coverage and monthly cost savings, I decided on edge. the vehicle was fine and served it's purpose well, no complaints. when I was ready to turn the lease and get another, I decided I wanted a pickup as the first time, bill explained the options and spent a lot of time to be sure I was happy to make the best decision I felt right about. I then got a lariat crew cab, which gave my dog ample room, with the back seats up, to move around and do cartwheels if he so chose to. the truck was great!!! this happened before covid was front an center after the lease end was near, I decided to take a look at trucks again. my financial status was better and I wanted to upgrade, which was the platinum. with supply shortages going on, the options were limited. instead of making a quick sale bill suggested to order from the factory, which at the time was 4-8 months wait, which a drag since that would be august and my lease ended in February. bill understood the concern and motioned that the lease can be extended and any issues he will work something out to keep me to have something to drive. at the time, my faith and trust in bill was pretty high since he has been straight with me since the beginning, more interested in making me, the customer, happy than making a quick buck. so, we went down the options, some i wanted and some he suggested, and explained, why I may not want. line by line, we went over everything. In the end, I got the truck loaded because I wanted it, not the salesman pushing. At my age, I wanted something great. I'm not a contractor but wanted the comfort, height, and good gas mileage. the hybrid model I got with lane assist and bluecruise is pretty cool... ford has a way to go to make self driving happen, but this reduces much driving stress as i see it. Riverhead fords service department has always been great, fair with price and with the for visa point system, I never paid for oil changes and other services needed while having the card. my only complaint about the service is loaner cars. with vehicle shortages being a thing still, they have less vehicles on hand currently and have to wait 3 weeks to schedule service. fortunately, with the point system, they have different ties, bronze, silver and blue, i used it for all purchases and auto pays, paying as soon as bill came, I became blue tier. with that tier my plan lets them come to me and switch cars out rather than go there and wait. I suggest them to anyone!

I have been going to Riverhead Ford since I purchased my F-150 Lightning for routine maintenance,…read morewhich on an EV is basically tire rotations. The 20,000 mile routine maintenance suggested a cabin filter replacement and tire rotation so I took it in for that. These scammers charged me $179 for that "service". An OEM filter from Ford is $35. The biggest rip off for a minute filter replacement. Never again will I support this business.

I don't think they deserve even one star. Terrible service. I dropped my truck off for service, and…read morenobody ever called me back with a status update. Despite many attempts to reach them, all I got was, "Somebody will call you back." This went on for a week. There was no accountability, no professional courtesy, and no customer service. I will NEVER go back there!!!

I liked that I received email for a free maintenance visit after just purchasing car- it makes you…read morewant to come back. I got an oil change but my main reason was engine issues. Service was sub par on my visit. Person was professional on phone appointment, but I had a $300 diagnostic that was worthless because engine light was not on. Car is approx 3 years old- I just bought in December from you and I explained that when I purchased car you could not even tell engine was on it was so quiet-Now there is a clicking noise and engine is VERY loud- there is also some inconsistent sputtering. I was told at pick up that nothing could be determined because diagnostic did not show anything- I could not speak to a mechanic and was essentially dismissed- I was only told if I wanted to leave it overnight to start cold but that is not the only issue-again I was not directed to a mechanic and my concerns about the vehicle were not addressed

I have had some good service there in the past, not great but good. This past experience even…read morethough had to go back in for a couple more issues after the initial repair was great. Martin in the service department was so easy to deal with and made the whole experience a great one. He had a loaner ready for the first repair and when we had to bring it back he held one for us as soon as we let him know there were a couple issues with the repair. There is always a chance a repair does not go exactly as planned and needs to go back, its how you deal with it when it does that counts. Jack D

Stay away! Learned my lesson good. Drive west or anywhere other than this dealership who lie to…read moreyou, don't do the repairs they say, hold your car hostage and act like they are doing you a favor. BTW they own other dealerships. My car keeps having the same issue and I will be bringing it to a private mechanic at this point. Read the reviews!

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

Diego helped me in the buying process of a 2024. He was excellent to work with, very professional,…read morenice guy!! and I appreciate his hard work. I also worked with Stacy and charlie and they were both great. Stacy really knows her business and really gave me a peace of mind - explaining the process of an extended warranty. She's funny and amazing, so great to work with!! Charlie was so pleasant too - helping me at the very end with a rapid exit, and i wasn't even his client. No attitude just helpful and nice. Thanks everyone.

Worst customer service ever, ask the sales man to tell me a little more about the car I intended to…read morebuy and he was like "what you wanna know" asked for info on the tires and he said "what about the tires? No no no no red flags everywhere

Please do not buy/lease a Volvo from this store. I am a former GM of a Volvo retailer and this…read morestore is the perfect example for why the general public has such a negative view of the Auto Sales business. The Sales Manager, Joe Ghandi, is rude, incompetent and has an issue telling the truth. They outright lied about how Volvo's incentives work and then sold the car we had finally come to an agreement on, after approval and all the docs were submitted. We were told they'd call us to schedule a time for contracting and delivery but instead emailed us they sold the car to someone else instead. Again, I urge you to stay far away from this store. It will be a horrible experience and the likelihood of getting swindled seems very high. I will say however that I have dealt with the service department twice before this and found them to be quite good. The service writer was very polite and knew Volvos very well.

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

The Quick: Great cars, reasonable prices on leases (even in this economy) and fantastic customer…read moreservice (shout-out Ethan) The Details: Buying a car is stressful. It's a big decision. You want to make sure the person you're working with actually listens to you and has your best interest at heart. Ethan was that person for us. Ethan listened to my concerns, was patient, professional and likeable.. he went above and beyond. I never felt like Ethan was trying to sell to me; instead I felt like he was a consultant there to advise me and help me make the best choice for me. I originally visited the dealership over a year ago, but wasn't ready to make a decision on a car (If you remember, a year ago cars were really difficult to get). Ethan remembered, and was STILL super patient and responsive. He helped me drive away with a car that I love! Plus Volkswagens are great cars. They won't break the bank depending on your financial situation, and yet they're still insanely safe and they look pretty cool. I love my car

I took my car for oil change, they told me I also need to replace air filter. I agreed, as I always…read moretake a good care of my car . Cost me over $400. I usually take it to different VW location though, but this time it was more convenient for me to take it to Riverhead Bay VW. So, I changed oil and filter as they recommended. A few weeks later I have oil leak . Took it back , waited six hours, they said they forgot to close dipstick properly last time . Ok . They told me they fix it . Next morning my car is covered in oil again. I took it back , in 20 minutes they telling me i need to replace PCV, which apparently was damaged due to oil leak. after all they CHARGED me $1350! The worst service ever !!!! All parts were not too expensive, but they charged $700 for labor to fix their own mistake. What a scam.