I have been having a surprising amount of trouble doing ordinary business with their firm. Their…read morestaff is rude, curt and inattentive. I spent 20 minutes waiting on "Danny" to confirm availability of a part listed on their website as available. I was largely ignored for twenty MINUTES (on chat) then told the part was "7000 days". (Yeah, the car I am looking for parts for, is 35 years old!) But their software lists it (an oil pan) as grade A and available. I really got the feeling it was too much trouble for him to hunt down. Followup calls for other parts and clarification - (I had No Idea what "7000 DAYS" meant...) not answer the phone, or hung up on me before I could even state my needs. Other attempted followup calls on phone to other numbers seems to lead to the same guy, and rather than talk with me, he hangs up on me with smart-assed quips. Attempts to use alternate numbers/alternate methods, leads all to the same guy? (maybe? or they just got clones on their sales lines?) All I wanted, was to be sure, that a part I really need for a rare car isnt just sitting one shelf down from wherever their flunky thought it should be but didnt bother to look. I mean, its not like he inspired me to confidence in this . Their Chat software seems to say they got 4 guys working, but I just get the same guy... bad luck? Plus, two different phone numbers to two different addresses and the same guy answers? If it wasn't BUSINESS I would NEVER bother them. But I expect better treatment as somebody trying to do BUSINESS with them. Now I am looking for someplace to leave an official complaint and maybe a poor rating on their customer service. They seem to have NO comments, onsite ratings or ACTUAL contact info that links to anything. I think they are a VERY poor risk to chance your money on, even if they ARE the business they say they are. Which I dont actually know, but their online inventory does not match what the people say they have! VERY poor service, VERY poor customer relations. A ONE HUNDRED PERCENT 1-star rating? Sorry, but I intend to go elsewhere for parts in the future. You should too.

Called but got voicemail all morning..... last time I was in, the guy at the counter was talking on…read morethe phone and overheard him say something along the lines of "...the n*gg** that used to work here for me....." he also over charges for parts regularly. Dozens of times I go in after calling Deer Park for the Riverhead guy to give me a price yearly double until I say "Deer Park gave me this price..." he'll huff and puff and say "they do this all the time".

As some previous reviewers have mentioned, this location can be a little chaotic and it can be hard…read moreto get help quickly if you're in a hurry. That said, I've come here for wiper blades , etc., -they install them free and I don't have to get my hands dirty- periodically and I have found it to be a decent, 3-star kind of experience if you have a little patience. Then, today: I obtained and consumed a taco at the Taco Bell next door with the radio on and my phone charging. Ten minutes later, I go to leave and... car won't start. I then dig through my wallet and pull out my AAA card to find that my membership has lapsed. I think about re-joining online but find that my phone battery is at 1%. F%ck. Eventually I look up and see the side of the AutoZone just feet away. I go in there, dragging my dog , who has been in the car with me this whole time and is now starting to throw judgmental looks. I ask about buying a new battery, but they say that they'll try to jump if first with their little power pack. An amazingly nice guy comes out with me and after flipping through the manual for a good five minutes we locate the battery under the back seat- Priuses are weird- and he uses the charger thing and the car starts. They unfortunately weren't able to sell me/install a new battery- they only will do that for the typical under-the-hood ones, so I will have to go to a full-service repair shop- but the assistance was totally free. I'm not sure what I would have done without this friendly employee and AutoZone's very generous policies. I feel very lucky to have had the battery crap out nearby.

Was ignored for 5 minutes at the register standing four feet away from two employees who were…read morecomplaining about a coworker that called out. Another employee walks out and proceeds to help a customer that entered the store after me. Finally, I ask the cashier for a replacement battery for my car and after giving them all of the correct information, I'm charged over 150 dollars for the wrong battery. I call up the store and ask to speak to a manager to complain about the customer service at his store, and the manager just says "Ok" after each complaint I tell him about. He doesn't offer an apology and isn't at all concerned about my experience. This location simply does not care about its business. I instead tried Advance auto parts and was able to save over 50 dollars though that's based on Autozone charging me for a battery that cannot even fit in my car.

I always have a great experience. I bought my new Kicks there and take it in for regular…read moreservice...never a problem. The staff are friendly and knowledgeable.

Did a 60k service with Tranny fluid change. 3 months later the Engine light comes on…read more I take it in for service and they immediately tell me I need to buy a new Transmission ($31,000). I called another Nissan service center who tells me to "tell them to check the fluid and/or pressure sensors." I ask these guys to check the fluid. They don't, instead they charge me another diagnostic fee and tell me "We had a specialist look at it. It needs a new transmission." I end up taking the car to another shop. It takes them 5 minutes to tell me "Your transmission fluid is almost empty. There's nothing wrong with your transmission. That's all." Instead of spending $31,000 with this Nissan, I'm now spending $300 with another shop. A truly incredible experience. 1/10.

My daughter needed a particular brand of transmission fluid. She lives in Nassau county and…read morecouldn't find it where she lives. I went to advance auto parts to see if they had it. They didn't have it but looked it up and ordered it for me. This was on a Wednesday night. By Thursday morning the fluid was there and I picked it up. That was great but it's not the best part of the story. I'm a woman and I'm not always comfortable trying to shop in an auto parts store. The staff at Advanced Auto are always friendly and extremely helpful. They are never impatient ,even when I'm not sure just exactly what I need. I wouldn't think of going any place else. They definitely deserve the 5 stars. Carol G.

If you're looking for a condescending attitude and adversarial approach to customer service, then…read morethis is the place for you. This 11 year north forker will never return.

Date of appointment 04/01/2026- Date of pickup 04/28/2026 (Went into the shop for Valve adjustment…read moreand fork rebuild) (80+ hours on the engine) [200+ on the frame] My issues started after asking if it was alright if I started my bike before taking it home as $900 isn't money I just throw around! In the process of starting the bike I broke the kick starter due to the high compression (caused as a result of replacing the head gasket incorrectly) This happened on camera of the shop and even with that I was charged for a new kick starter because "there is no way you could have broken it with the kick down it had to have hit on the peg" This I found funny as the kick starter and peg have been like this since I bought the bike in 2019 and that is the original kickstarter with original adjustments which I bought from Honda of Riverhead. Not only was turnaround slow, but work was lackluster at best.I truly wonder if it's more on the owner giving time constants to his mechanics for turn arounds as for a job like a valve adjustment you would expect them to at least start the bike after the work is done to check. However if it wasn't for me doing that I would have had to deal with all of this myself or god forbidden bring it back to HOR and waist more money.

Vic was great to deal with, he never gave off high-pressure car dealer vibes, he was chill and gave…read moreme a good deal on the bike. Everything was done on time for pick-up. I would definitely go back to him and highly recommend him! The guy in parts, I forget his name, helped explain everything to me on the bike, he was also very helpful.

New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

Overall smooth transaction from service to sales. Amazing crew no pressure. I have anxiety issues…read morecoupled with focus problems. I drove one hour to meet these attentive folks.

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

Went here on the advice of a friend who has been getting his cars serviced here for a long time. I…read morebrought my car in for an inspection. It was done in 30 minutes while I waited. The staff were pleasant. The waiting room was comfortable. You obviously can't judge the quality of an auto shop based on an inspection, but it was a great experience. I'm going to use them for routine maintenance going forward.

I took my vehicle to this shop based on their positive Google reviews, hoping to find a reliable…read moreplace near my new job. I was told my brakes and tires needed replacing, and as I commute long distances I wanted to make sure my vehicle was well equipped to handle winter conditions on the LIE. After my inspection was finished, I was quoted $1,079 for the brake replacement, new tires and the inspection, but when I went to pick up my car, I was charged in two installments (as the repairs took place on separate days) and the total was nearly $1,400--almost $320 more than what I was told the total would come out to be. To make matters worse, they removed my front license plate covers and replaced them with their own advertising covers without asking for my permission. Not only was I upset by the unauthorized advertising on my vehicle, but they also put my front license plate on upside down. (See attached photo for proof.) The final straw was hearing my brakes grinding after they had supposedly replaced them. This was incredibly disappointing and left me feeling taken advantage of. I had hoped to find a trustworthy auto shop for future service needs close to work, but instead, I feel like this place took advantage of my situation as a young woman needing an inspection. I won't be returning, and I strongly recommend you get a second opinion before trusting this business with your vehicle.