Went with my son in law to look at a vehicle and drove over an hour to get there. We look at the…read morevehicle and he was ready to purchase it. As he was going over the financing with his salesperson he was informed him that the purchase wouldn't be completed as the dealership was closing in 20 Minutes. I all my experiences and interactions with numerous dealerships over the years I never had this happen before. That the staff was more interested in leaving than making a sale. One of the staff actually left before we did before we did. Possibly if you go earlier in the day they will treat you better and try harder to make the sale.

The body shop 0is a joke. They don't do a good and they don't care. We had to go back twice and…read morewere told by another detail place that they painted the car when it was dirty. State Farm had us go there. They add on things that do not need to be fixed or replaced. I told State Farm and they did not seem to care. Definitely go somewhere else!

Mitchell Volvo of Litchfield Hills was the best dealership for parts and service that I have found,…read morehaving experienced other Volvo dealerships in the past. Ed in parts and Steve in service were exemplary--honest, accommodating and always trying to be helpful, just old fashion trustworthiness and service. Unfortunately, the dealership has closed, as of 8/1/2018. Now back to finding an honest dealership for service. Many Volvo dealerships are crooks and ripoff artists--I should know, had been to three of them over the years, in Milford, Westport and Stamford.

Steve, the Service Manager, is the best! Always accommodating. His team provides the best Volvo…read moreservice imaginable. I purchased my car from Mitchell's, and will continue to do so because of their service department.

Bought my Honda there and got a good deal and painless process. Service is another issue...simple…read moreoil change under warranty left my car dirty, oil on seat and steering wheel. Service manager was indifferent. May buy there but definitely won't go back for service

Kiven sullivan don't not be smart and act like you don't know any things and act like it's not…read moresullivan automotive issues you know very well it is your issues shame on you to act like that I can't believe a business man can act like you ( Kevin sullivan the owner ) the towing company went 4 time to your location and they have the pick slip to pick up the jeep and evey time they tell the driver difference story and giving defalse information to the drivers first time the driver was told the car won't start and second time the driver was told the jeep was already picked up and the third time no key and the forth time it's already picked up again and I know and acv know the reason is the jeep it's piece of junk you sold it as running vehicle and it's not running vehicle and it has bad engine for sure and you refused to release the jeep so we can not open an arbitration with acv because the acv rules that I can not open an arbitration tell I have the jeep in my position.

Bob went out of his way to drive a Corvette down to Fairfield for me to test drive. It ultimately…read morefailed my personal mechanic's inspection, but Bob still gets 5 stars from me for his willingness to please and to do whatever needed to get the deal done. Thank you!

good deal, very forthright sales person clean and attractive building. Fast paperwork.read more

I purchased an extended warrenty for my 22 ram . My truck had 83k miles. It was brought in 4 times…read morefor the same issue. Every time I had to rent a vehicle. And the issue wasn't fixed. The option they gave me was that they would return my money back at a prorated amount. They never contacted me back. I asked for a bumper to bumper plan. They claimed to have replaced a ground cable. The trucks has a code for an exhaust regen issue and def. I had a mechanic look at every ground cable on the truck and none were replaced. Only sprayed with WD-40 . I was told that there master mechanic has quit and they are unable to fix it. I spent 4,200 on the warranty. The truck is un drive able . I will write another review after everything is solved. Very unhappy.

Horrible all around. Was interested in this really hard to find truck, so i inspected it myself on…read moretheir parking lot before i took it for a test drive...almost 3 weeks ago now. Inquired about wet AND dry oil on motor before i was to purchase it. Asked if i should leave deposit before taken into shop. Long story short, i got the new guy who was very unresponsive after several text messages on different days. Finally got a response 3 hours after another follow up, where i was told lies about the truck, that he tried to call and message me, and then that it was sold. Finally the sales manager calls acknowledging that they did drop the ball, but the truck was under deposit only. I had asked twice if they can just refund it to that person so I can still get my chance at it. But nope, was told he has to check with his wife and he may or may not buy it, due to his known "history" of buying trucks there. Lack of communication, not willing to make anything right while it still could have been, incompetent oil change techs that spill oil all over the engine apparently per their own mechanics diagnosis of "residual oil, probably from last oil change". I asked for further clarification as I doubted the reasoning, but never got that either from them. I'd at least expect them to clean the motor, so beware if you get oil changes because half of the oil might not make it into the actual motor. Anyways, after 2 days of letting the guy ponder on his deposit, they let me know it was officially sold. Thanks a lot for selling a truck that I've been wanting for a while now, which i also told the salesman. New or not, there was no compassion from the new salesman after repeatedly showing that I wanted the truck.

Had a great experience at Torrington Ford today. Needed some service work done and Jennifer did a…read moregreat job of getting everything set up and Tommy was wonderful with the repair. My car is running great again and it was such a pleasant experience dealing with the dealership.

I have been to Torrington Ford twice for service. They are amazing people who do a great job and…read moreare extremely fair. No major upsells to date. No unnecessary service recommendations to date either. You will find some really great and helpful people at their service department (only experience so far).

Center Subaru is now Gengras Subaru. We have bought a Subaru here and it is where we bring our car…read morefor service. Today was just an oil change and tire rotation. I prefer to make an appointment ahead of time rather than using the quick lube drop in. Liza has been our go to service advisor for years. She is a true professional and a nice as can be! The walk around video that the technician send to my phone explaining the safety inspection is a very nice touch. Gengras added a car wash so it is nice to get a clean car back. The waiting room and show room were just redone and are nice and clean. Great dealership. We are looking forward to buying a new car next spring from them.

Can you imagine going for an oil change and they forget to put the oil cap back on after?? Careless…read moremistake and it seemed as though they could care less. Based off of their mistake- Oil got everywhere in the front of my car/ on the engine and they still made me pay for it after. It's actually comical they offered a free oil change for the next time, I will never be coming back?? You let me drive away with my "car in perfect condition" the first time and actually made me breathe in burning oil fumes for a day. You've lost my trust and ruined my car the way it was! Who's to say this won't cause more issues down the line. Don't EVER go to this place, if they can't do a simple oil change I can't imagine what else they are messing up. I'll take my business to a farther Subaru. I wish I never went here, it would've saved me a week of annoyance.