Dan, Larry and Dave were excellent to work with…read more About 3 months ago I purchased a used Toyota Prius from you and I couldn't be happier. I tell everyone I meet about the wonderful service you provided me with and comfortable purchasing experience. I will be doing all my car shopping here for now on! Hope to see you all again soon!

RUN away from this place went to get diagnosis done on my car they told me the same thing I told…read morethem that was wrong with my car when I came in to get it fixed and still charged me 179.93 . he told me it's going to take another two hours so they don't have time today I booked this appointment a week ago !

The body shop 0is a joke. They don't do a good and they don't care. We had to go back twice and…read morewere told by another detail place that they painted the car when it was dirty. State Farm had us go there. They add on things that do not need to be fixed or replaced. I told State Farm and they did not seem to care. Definitely go somewhere else!

Wouldn't recommend this dealership in the least. After much back and forth with sealing the deal,…read morethey just sold the unit to another customer, right out from under me. Remember back in the 90s, when Chevrolet ran the `As American as Apple pie ad campaign' talking about honesty and apple pie and Cal Ripken as all the things great about America? Well, this backstabbing dealership is the opposite of that, and if you value ethics like I do, I would stay far away from their underhanded sales tactics. Don't belittle yourself.

Mitchell Volvo of Litchfield Hills was the best dealership for parts and service that I have found,…read morehaving experienced other Volvo dealerships in the past. Ed in parts and Steve in service were exemplary--honest, accommodating and always trying to be helpful, just old fashion trustworthiness and service. Unfortunately, the dealership has closed, as of 8/1/2018. Now back to finding an honest dealership for service. Many Volvo dealerships are crooks and ripoff artists--I should know, had been to three of them over the years, in Milford, Westport and Stamford.

Steve, the Service Manager, is the best! Always accommodating. His team provides the best Volvo…read moreservice imaginable. I purchased my car from Mitchell's, and will continue to do so because of their service department.

Bought my Honda there and got a good deal and painless process. Service is another issue...simple…read moreoil change under warranty left my car dirty, oil on seat and steering wheel. Service manager was indifferent. May buy there but definitely won't go back for service

Kiven sullivan don't not be smart and act like you don't know any things and act like it's not…read moresullivan automotive issues you know very well it is your issues shame on you to act like that I can't believe a business man can act like you ( Kevin sullivan the owner ) the towing company went 4 time to your location and they have the pick slip to pick up the jeep and evey time they tell the driver difference story and giving defalse information to the drivers first time the driver was told the car won't start and second time the driver was told the jeep was already picked up and the third time no key and the forth time it's already picked up again and I know and acv know the reason is the jeep it's piece of junk you sold it as running vehicle and it's not running vehicle and it has bad engine for sure and you refused to release the jeep so we can not open an arbitration with acv because the acv rules that I can not open an arbitration tell I have the jeep in my position.

Bob went out of his way to drive a Corvette down to Fairfield for me to test drive. It ultimately…read morefailed my personal mechanic's inspection, but Bob still gets 5 stars from me for his willingness to please and to do whatever needed to get the deal done. Thank you!

Had an excellent experience at Torrington Hyundai! The staff was friendly, knowledgeable, and never…read morepushy. Highly recommend this dealership for great service and a stress-free car-service experience!

After having months worth of issues with a warranty option I purchased through the dealership for…read moremy Cadillac, my frustration got the best of me. The warranty covers as follows: Tire damage due to road hazards FOB replacement no questions asked (highly doubtful, but cannot confirm nor deny because I never used this option) Dent repair on door dings, shopping cart collisions, etc.. As long as the paint wasn't chipped, or the sheet metal wasn't creased. Return to present: I have been waiting for over six weeks for 3 dings the size of dimes to be repaired by a representative from the warranty company. Over sixteen text messages a week for the last six weeks stating a repair technician would be calling me within 24 hours later, no repairs were made. During my last call to company, I was told a dent tech would come to my place of employment and fix it right there. I received a text stating to call a number. I called the number and a gentleman answered the phone. When I stated why I was calling, he proceeded to tell me "I was out of my mind if I thought he would drive to me for $80.00 and refused to do it. Now on to dealership: I walked in angry at the world.!! I went into the managers cubicle and proceeded to give him an earful because his company originally sold me the contract. After a few choice words by me, the manager implemented the follow solutions: Took care of all dings in my car at their expense. Cancelled the warranty contract for me and said I would be receiving a reimbursement check in the mail. Washed and waxed my vehicle Washed the entire interior Shook my hand and apologized for the inconvenience (don't know if I would have shook my hand after my temper tantrum) This is how customers should be treated, especially when purchasing a product such as a vehicle. No questions asked, no run around, no attitude. Thank you Northwest Hills for being a stand up company. I have recommended this dealership to everyone who asks about purchasing a new or used vehicle, and I will continue to do so with the utmost confidence. This is the way to do business. Thanks again.

I purchased an extended warrenty for my 22 ram . My truck had 83k miles. It was brought in 4 times…read morefor the same issue. Every time I had to rent a vehicle. And the issue wasn't fixed. The option they gave me was that they would return my money back at a prorated amount. They never contacted me back. I asked for a bumper to bumper plan. They claimed to have replaced a ground cable. The trucks has a code for an exhaust regen issue and def. I had a mechanic look at every ground cable on the truck and none were replaced. Only sprayed with WD-40 . I was told that there master mechanic has quit and they are unable to fix it. I spent 4,200 on the warranty. The truck is un drive able . I will write another review after everything is solved. Very unhappy.

I have been to Torrington Ford twice for service. They are amazing people who do a great job and…read moreare extremely fair. No major upsells to date. No unnecessary service recommendations to date either. You will find some really great and helpful people at their service department (only experience so far).

Had a great experience at Torrington Ford today. Needed some service work done and Jennifer did a…read moregreat job of getting everything set up and Tommy was wonderful with the repair. My car is running great again and it was such a pleasant experience dealing with the dealership.

They have won best Subaru dealership 4 years running. Huge service department, plenty of loaner…read morecars. The online Internet pricing and discount along with the trade in price quote online made it a no haggle process. They price their certified cars at what other Subaru dealerships in the area price their non-certified pre owned cars. They throw in a 6 month 4000 mile dealership warranty on top of that. We got a very good trade in on our 2011 Subaru Outback. Our salesman, Mike Persechino was friendly, not pushy, and helpful. The paperwork signing ran into some technological glitches but with about ten million mouse clicks and lots of signing we got through it. Still shorter than some places I've been even with the difficulties :-)

Center Subaru is now Gengras Subaru. We have bought a Subaru here and it is where we bring our car…read morefor service. Today was just an oil change and tire rotation. I prefer to make an appointment ahead of time rather than using the quick lube drop in. Liza has been our go to service advisor for years. She is a true professional and a nice as can be! The walk around video that the technician send to my phone explaining the safety inspection is a very nice touch. Gengras added a car wash so it is nice to get a clean car back. The waiting room and show room were just redone and are nice and clean. Great dealership. We are looking forward to buying a new car next spring from them.

Gianni's did some body work on my Subaru. They were very cost conscious, expeditious and did…read morereally excellent work. Ken and Ruth are a pleasure to deal with. I would recommend them highly for body work.

Kenny is really the best. He went above and beyond repairing my MINI after an accident. He really…read moredoes a fabulous job and is so kind. I never heard anything from the insurance company once I brought the car to him. He did everything he could to avoid having my car totaled as there was no engine or suspension issues. Thanks Kenny (and Ruth, I know you had to do the paperwork)