What a horrible experience so please enjoy the read. They have attempted to remove my reviews so they can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you. read more

Dropped my car off for bushing repair and transmission and brake fluid change normally they are pretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done. read more

Nice people up until you get the car. Bought my car in Aug. 2023 was promised a second key for my car....needless to say I'm still waiting. Reached out a few times and got no where. Had to bring my car back a few times to the collision dept. Because they couldn't fix a hole in my bumper properly that the shop caused before me purchasing the car. Just a bad experience. Don't recommend. Customer service is HUGE and a lot of these dealerships have lost that customer satisfaction sadly. read more

Had a bad experience at Hoffmann Nissan Avon CT. My car had its clutch pedal detached in May 2024. The Nissan shop took full advantage that the car could not move and had to be towed. They charged me over $3,000 for unnecessary and unrelated work like flywheel replacement (which they did not do), slave-cylinder replacement (even though this was still functioning properly). Andrew Marino the assistant showed me a yellow post it note with $3,300 written on it as the estimate (no breakdown of the cost) as pay this or tow your car away (after years I have been going to this place). The car just needed the clutch fluid system fixed. Be aware! They will wait for the opportunity to scam you! Do not trust Nissan Hoffmann! read more

Bought a Rogue SL and was always treated like I mattered. Being a former auto tech, their service and work is honest, proper and done right the 1st. time. This will be my dealer in the future. read more

Pretty much my first time walking into a dealership looking to get in a car quickly but not sure if I would look into leasing, used, etc. I went in later in the afternoon on a Thursday and met with Austin. He made the whole process very easy. He was clearly knowledgeable in the car I looked at, very professional and quite accommodating with my budget. After going over all the features and options, he got me in for a test drive within 20 minutes. I did some paperwork on my return and Austin let me know I'd hear from them once the credit check and paperwork was done. I spoke with Annie the next day and she too was extremely pleasant and friendly and answered any and all of my questions. Roughly 24 hours from when I first stepped in I had the good news. Austin even picked me up from my job down the street to finalize the paperwork and get into my new lease. I sat down with Ryan to go over the insurance details and he was very helpful with this whole process. What started out as a very stressful situation for me was met with a very courteous, affable group of people! The showroom was spotless, bright and inviting. The process from start to finish was easy, explained well and fast. I can't give my opinion on any other dealership to make a comparison but I can say that this is the type of service that every place should have! I am happy to have been helped by people who clearly care and will definitely be back in the future! read more

thank Anthiny Audia for the fact that he helped to solve the problem with which we stumbled for 3 months. if you have problems, he will help you read more

SERVICE: overall, nice, friendly sales people. They allowed me to take an extended test drive on a pre-owned vehicle that I ended up buying. Unfortunately, I cannot endorse the serviced department. The staff members are not particularly cordial and they are constantly trying to pad the service order with things that are unnecessary. LOCATION & AMBIANCE: this is a very new, modern, and clean dealership. They offer coffee and water to guests, and there is a very nice waiting room with television and kid's play area. SELECTION: is fairly good. There are quite a few vehicles, both new and pre-owned from which to choose. VALUE: purchase pricing is pretty fair as long as you know the value of what you are buying and how to bargain. However, the service department is not a great value. read more

Hoffman Nissan - Car Dealers Near Me - Canton, Connecticut

Service manager Anthony Audia and service advisor Andrew Marino couldn't have been better. Knowledge, courteous and responsive to texts and calls. I highly recommend them and Hoffman Nissan read more

They tried to sell me a used car with a bad transmission. It was incredibly obvious. I'm in shock that this happened. Why would I ever trust these people? read more

Had a very positive experience interacting with both Mike Tatum and Hannah at this dealership. I was inquiring about a car here, and both of these individuals could not have been more professional, patient, and accommodating. Ended up having to hold off on purchasing the car now because of logistics on my end, but would absolutely recommend this dealership based on the experience I've had. read more

I went to the Hoffman lot just to look at a use truck that I saw on the website, I talked to Steve and he was more than willing to assist me even thought he had another delivery waiting for him to make. I ended up deciding not to consider the truck but he took to time to let me know of other options before I left, showed he wanted to help me out and I will continue to look their to continue to see if something comes available. read more

After completing a customer service survey we were contacted with the Dealership's General Manager and it appears in spite of the fact the dealer had the vehicle on their lot for six weeks the title was not obtained. The dealership with working to obtain the title but a week and a half later we are still waiting for the vehicle. Hopefully, we will be seeing it today. read more

We also had Jenna as our sales person and I agree with all that was said... Jenna made buying a new car a very enjoyable experience.

My current lease was up and I had my heart set on a Nissan Altima or Nissan Rogue. My dad and I went to Hoffman Nissan and spoke to a salesman, we were probably there for an hour, they asked me everything that I was looking for in a new car and then continued to price it out. I was never shown any of the cars, I was never given an opportunity to test drive them. They came back with a payment that was above my request but if I have had the chance to drive one I might have looked past that because I fell in love with it. Walked out without a car and it didn't seem like they cared much. read more

We visited 5 Nissan dealerships and Hoffman gave us the best price and the best sales experience. Austin, our sales person was knowledgeable, personable and efficient. We couldn't have asked for a better experience, and we got the perfect vehicle for our needs. read more

I had an outstanding experience here at Hoffman Nissan. Jena Schindler was my Salesperson and she has to be the best car sales person I've ever worked with. She was extremely knowledgeable about the car, polite, responsive to my questions, she had a very positive attitude, was very matter of fact and didn't use any high pressure sales tactics, it felt like a collaborative process. If I owned a car dealership I would hire Jena to train other sales people on customer service, positive attitude, and the benefits of good customer relationships.....! Outstanding person = outstanding / respectful sales person! read more

I had a wonderful experience at Hoffman Nissan. I initially spoke with Ariel. He was very helpful, and provided prompt responses to my many questions. Ariel was not working on the day that I was able to make the trek to Connecticut so he passed me on to his colleague Mike (Ariel did up stopping by on his day off to make sure everything was working out for me). Mike was very accommodating and made the process as painless as possible. I am very satisfied with the service I received at Hoffman Nissan, and would gladly recommend them to everyone! read more

Worked with Kevin and Jim the manager. Bought a pre owned Vw. Car was clean. I asked to have it put on the lift, it was no problem, found car to have new brakes with factory oem parts, and brand new continental tires which are oe. I have no complaints, would highly recommend them. Their service was wonderful. Even had a full tank of gas. Thanks Jim and Kevin! Next time I hear of someone looking for a car, I will refer them to you. read more

I would never recommend this place. Called last week to BUY a vehicle immediately. Nobody's called back. Called the next day the secretary said she was texting the manager to call me immediately. NOTHING. Guess they don't want to sell vehicles there. read more

I'm not sure why these guys get any bad reviews! I live in NY and found a pickup used at Hoffman Nissan, I filled out the online request info about the truck and the following morning received a text as soon as they opened. Over the course of a couple of days the online agent was very nice and emailed me all the information I requested including there exact price with any dealer fees. I set up an appointment to go look at the truck ( 3 hr ride for me ) and on my way driving received a call from Mike the salesman to confirm I was coming and would have the truck ready for a test drive , when I got there Mike greeted me very friendly and professional and left me to look at the truck and test drive without any pressure. I decided to purchase the vehicle and from there on they even got better! got all the paperwork set , truck detailed and filled up the gas tank got me through the finance dept with a great rate on the loan and I was on my way. I've purchased approximately 5 used vehicles before and this place is 5 stars ! 10 if I could give. Felt like I was dealing with family ! No bull or false advertising just honest people getting other people into cars and doing it well !! Very impressed. I highly recommend Hoffman dealerships !! read more

Went in for an oil change. Also had a rattling noise, so asked service guys to look at. I was informed that all "recommended" repairs would cost $900. I took my car to a small shop down the road, and was only charged $330 for the same repairs. Was also told that some of the work recommended by Hoffman Nissan was unnecessary. Just another example of dealerships gauging their clients. I will never go there again. read more

Good place for customer service when you have issues. Battery died in my recently purchased vehicle. The money was refunded without issue. Had a repair that took 4 months. During the time my car was there for the repair, I had a new Altima to drive. As will salespeople, they are crafty so be aware of what you are paying. Definity overpriced but negotiate by walking away. read more

Buying the car was not fun. Right down to the last desk where terms changed from one office to the next. Also, things as simple as having a tire in stock for a brand new car is not on their priority list. I had to take a 2600 mile new car to Town Fair Tire. Less image and more performance Hoffman! Town Fair Tire should not be out performing you. read more

I wouldn't go there or buy Nissan cars ever. I bought my first car in 2012 Nissan Rogue 2010, I was lied very badly. My car didn't have safety inspection, my wheel bearing was damaged from the day one , I had to change tires every 3 months , my transmission blow up twice in a year . I was going to mechanic every three months for something, beacuse I was a woman they found perfect match car with all the issues , my car stopped on the road with no warning with two kids inside. Does Nissan care ? No they not.I trade in for a new car with 7 $ k bad debt. After year my car was in the recall , two years latter transmission blow up , they didn't want to cover despite the fact they have lemon lawsuit pending for CVT transmissions . My wheel bearing was replaced three weeks later same issue. Never ever this dealer again or Nissan . I am seriously considering lawsuits against them read more

Very bad service experience. I brought my Nissan to repair a faulty gas gauge (which I was alerted to by a recall notice that Nissan wouldn't honor, but that's a whole separate story). They had to remove the gas tank to repair it. My daughter drove the vehicle out of state and called me to say something was dragging on the ground and making a loud noise. I had her bring it to the nearest service station immediately. The tech at the station told me that one of the tank straps had come loose and that the gas tank was about to fall off the vehicle. It was not repaired properly the first time and could have caused great bodily harm to anyone in the car. Update - I spoke with service manager today and come to a mutually satisfactory outcome. read more

Great service and excellent staff! I brought my car here for repairs---everything was quick and precise. Not one wheel left unturned. All employees very helpful! I would highly recommend this place to anyone! read more

Not honest. I was in the market for a new commercial van. They took my trade in work van for an off-road test drive experience effectively dumping all my tools and files onto the floor in the process, told me "Oh, sorry" and "Geez, drives like an old van". Well at 250K miles it was an old van, what did you expect?? Disrespectful at best! Completely unprofessional and insulting. Their trade in offer was only 20% of what I ended up getting elsewhere plus an awesome price on the new purchase (elsewhere). They tried to tell me they were doing me a favor taking the old van. The financing they tried to arrange was DOUBLE the interest rate of what I ended up with ELSEWHERE. Well, do yourself a favor and GO ELSEWHERE!! I would not recommend Hoffman for ANY vehicle purchase whatsoever! read more

DO NOT ever use this dealer. Saw a van advertised, emailed to ask if it was available. They said yes, told them I would come down the same day to look at vehicle. They confirmed appt. by email and telephone. Emailed again before leaving on a 1 1/2 drive to confirm availability. They confirmed it was available. Got to dealer vehicle was not there someone took it home the said I told them I would wait for them to bring it back because I own my own business and had set this time aside and do not have more time in the near future to waste. Cannot do that I was told. I exoect that the advertised vehicle was just a scam to get me there because I learned after the fact it had been advertised fir months. Manager was a real idiot after telling him how disgusted I was the situation he walked off saying I don,t want to do business with you. If the dealer is unable to make these simply arrangements you can only imagine how the buying and servicing experience would be. read more

Just had an absolutely Fantastic experience at Hoffman Nissan today with Rocky at the service desk. Very fast, effective and I am so happy I can drive to work tomorrow! :) read more

I own a 2009 Nissan Altima that was purchased from Hoffman and has been serviced there regularly. A few months back, a part on the steering column malfunctioned and I was unable to start my car. After googling the issue, I discovered that this part that is malfunctioning is widely known to Nissan Corporate. Instead of doing a recall, they chose to extend the warranty. Unfortunately, I was three months out of that extended warranty. I paid $1,000 ($620 for the part and $300+ for the labor) for the repair and was extremely unhappy. I wrote a letter to Mr Hoffman and three months later it is nearly resolved. Rocky (service manager) has worked with the corporate office to have the cost of the part refunded to me. The local dealership has agreed to give me full credit for future service in the amount that I paid for the labor to have the part replaced. Thank you, Hoffman Nissan, for making right what should have been done from the very beginning. read more

We had an overall great experience here. Our salesman Dave was new in his position. He was very personable. He didn't know all the answers to our questions but worked through the sale well. We bought a used vehicle that needed a few cosmetics done to it before the sale was finalized. Dave was great about contacting us through the process. Hoffman's had the right price and told us what they were going to do to the vehicle before letting us take it. This kept us from having to negotiate the deal. Everyone was so nice and willing to help us. This made me very skeptical at first, but they were true to their word. Thank you also to Jimmy and Ann. Ann was very aggressive and that really concerned me, but in the end, everything she said was true and I just needed to trust her. We have now had the vehicle for a few months and love it. Dave also called a couple weeks after the sale to make sure everything was going well with us and the vehicle. Look forward to buying here again in the future. Thanks again!! read more

Timely service and convenient location. Parts pricing is high but I am guessing that is a Nissan issue.

Hoffman Nissan is the best!!! I drove from NH (a 4 hour round trip) to purchase a car at Hoffman. My sales person was Kevin Rurka, he was absolutely perfect. Honest, responsive and knowledgeable. When it's time to replace my new car I'm not even going to bother to shop around, I'm going directly to Hoffman. read more

Well, I wish I could say that things got better, but they have not. I did speak to Brian Clark and he stated that he would call me the following week, and yes, you guessed it, it has been two weeks since I spoke to him and I have yet to get that call back. And to make matters worse, I got a call from Terrell, the sales director and I returned his call about a week after he called me, and you guessed it again, he never called me back either. So, unfortunately, my rating of your organization just went into negative stars if that is possible. I guess that no one at your company cares about customer service and wanting repeat customers. So sad, because I live in Simsbury and each time someone asks me about my experience trading in my car and getting a new one with Hoffman Nissan, lets just say it is not favorable. read more

Whatever you do, don't trust the people at Hoffman Nissan. I visited there twice over the last week looking at cars. Both times, I had horrible, rude, and insulting experiences. Without going into all the details, the salesman was a useless robot who knew very little about the cars in which I was interested. When I talked with the GM - get this - he refused to answer basic, direct questions like, "how much is the list price on this used car?"! He was so focused on the slick lines and the overcome-the-obstacles sales model that he never once listened to his (almost) customer or gave an honest, simple answer. The final straw was on the second visit when the salesperson refused to show me a car because "there were other customers waiting" - which he said was what his manager said to say unless I was going to buy a car right now. There were other untruths, broken promises, and say-one-thing-but-do-anothers that were frustrating and inexcusable. The dealership earned an F- from me today because there really wasn't one thing I can think of that they did right or well. read more

I had a great experience buying my new car here. I went in with a price from True Car, and my salesperson Kevin greeted me in the parking lot and immediately showed me the exact car I wanted. They didn't play the game most dealerships do of making you go through financing paperwork first. Instead, I was able to look at and drive the car I was interested in before discussing price or financing at all. Kevin was very laid-back, professional but we never felt he was pushy. When we met with the sales manager later to finalize financing and paperwork, he of course had "extras" to try to sell us (extended warranty, gap coverage, glasscoat finish, etc.), but he explained the pros and cons of each, but we didn't feel pressured. He even helped us out by changing the extended warranty from 100k miles to 125k miles since I will be putting a lot of miles on the car quickly. They also showed us the service department and told us that the first oil change is free, which was a nice touch, and overall just made us feel welcome and important, even though we weren't buying a very expensive car. We were very happy with our buying experience here. read more

I had a low tire pressure turn on and noticed a large nail in my tire. Went to the Honda dealer since I own a Honda, and they said "sorry, too bad we are too busy and can't help you". I then drove across the lot to NISSAN and David Cyr was so kind, told me it might take an hour (which it didn't), he had me patch d up and as good as new - AND washed my car! I went to pay, and he said "no charge"! Maybe my next car should be a Nissan!?!?! read more

Hoffman Nissan has done a great job in living up to the used car sales name. They flat out tried to bait and switch me. I have everything in email stating the particular car and price from their internet manager. She also told me that she would have the car up front for my appointment with the GM at 5:15. I get there and the GM said he was reading the emails and then passed me to a sales rep. I should have known at this point that something was up. After being there for 20 minutes while they "looked for the car" they came back out and told me they do not have the car on the lot. Not only that, but the sales rep goes on to tell me that they were no where near the price I was quoted. Wait, not only do you not have the car but the price I was told was not accurate. BAIT AND SWITCH. There is nothing worse in the car business then a bait and switch. DO NOT TRUST THIS DEALERSHIP. read more

I've been getting my cars from Hoffman Nissan and always work with Paul Moxam. He is extremely knowledgeable, sincere, and always goes the extra mile to help me. He is a true professional who I'm sure has many long time clients because of his work ethic and credibility. If you go to Hoffman Nissan, ask for Paul. read more