The staff is sooo horrible here. The management is a joke. EVERYTHING in this store is cover in…read morethick thick layers of dust. It doesnt look like this store has been cleaned since it opened

This Napa store is by far the best one I've ever been to. The customer service is at an all time…read morehigh. This particular day I was having an issue with my battery light coming up on the dash. I was at work all day and stopped in 15 minutes before closing. This was on Friday December 12 2025 at around 6:45pm. When I arrived Jordan was so helpful and I immediately knew he was the one I had spoken to over the phone. He came outside to the car and checked the battery with the diagnostic scanner and said I needed a new battery. After I purchased my new battery he also helped me with changing the battery which was so helpful because my car was stalling and there was no way I would've been able to do it myself. I was also able to get a discount for turning in the old battery which was a win situation. I appreciate everything these gentleman do. It's nice to know that there are still good people in this world.

3.14.23 I stopped here a few days ago just before the…read moreweekend on Friday. The man with gray hair at the counter who helped me out was super helpful and an all out great guy. We chatted things up for a while as he helped me find the correct bulbs i was looking for. We sort of spoke in length for quite a while. Thankfully there wasn't anyone else there who needed assistance. This guy is a teacher here in town at one of the local schools. Some of his stories were great. His customer service is stellar and he shows that he really cares to help you out where needed. I could speak volumes on how over the top this guy is. The service you receive here at Napa with this guy especially is to notch. They get it and they do it right compared to the other auto parts chain stores. Most of the workers don't seem to care at other chain auto parts stores as much as the employees at the Napa Auto parts do. The store itself is a well lit bright lights store. Easy to locate what you're looking for. They have their own private parking lot with plenty of spaces. Five stars for continuing to do it right and help your customers on a consistent basis. Keep up the great work you do.

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

This part store is very great. The employees are very knowledgeable about parts, they go outside of…read morethe company to get parts if it is not in stock. Great job napa in new haven. if you want car parts, go to a auto parts store and not a retail store like pepboys or autozone

I picked up an online order and was told that it was out of stock, but they substituted another…read moreitem for the same price. Very good service and I would feel comfortable asking the people working there for advice/help, they seemed very easy to talk to.

Vally is easy to work with and they have fair prices! Bill is such a nice guy and explains things…read morevery well.

A friend of mine recommended these folks after I complained about the poor service I received…read moreelsewhere. I checked the reviews like this before making an appointment, and they were all glowing. Valley Imported Auto did not disappoint! Two places quoted me over $1,000 for tie rod and control arm work, and after they looked at it, Valley Imported said I only really only needed about $500 of work done. When I picked up the car, they said the parts came off easier than expected and only charged me $430. They saved me over $500! LOVE MY NEW SHOP! Nice waiting room too.