This Napa store is by far the best one I've ever been to. The customer service is at an all time…read morehigh. This particular day I was having an issue with my battery light coming up on the dash. I was at work all day and stopped in 15 minutes before closing. This was on Friday December 12 2025 at around 6:45pm. When I arrived Jordan was so helpful and I immediately knew he was the one I had spoken to over the phone. He came outside to the car and checked the battery with the diagnostic scanner and said I needed a new battery. After I purchased my new battery he also helped me with changing the battery which was so helpful because my car was stalling and there was no way I would've been able to do it myself. I was also able to get a discount for turning in the old battery which was a win situation. I appreciate everything these gentleman do. It's nice to know that there are still good people in this world.

3.14.23 I stopped here a few days ago just before the…read moreweekend on Friday. The man with gray hair at the counter who helped me out was super helpful and an all out great guy. We chatted things up for a while as he helped me find the correct bulbs i was looking for. We sort of spoke in length for quite a while. Thankfully there wasn't anyone else there who needed assistance. This guy is a teacher here in town at one of the local schools. Some of his stories were great. His customer service is stellar and he shows that he really cares to help you out where needed. I could speak volumes on how over the top this guy is. The service you receive here at Napa with this guy especially is to notch. They get it and they do it right compared to the other auto parts chain stores. Most of the workers don't seem to care at other chain auto parts stores as much as the employees at the Napa Auto parts do. The store itself is a well lit bright lights store. Easy to locate what you're looking for. They have their own private parking lot with plenty of spaces. Five stars for continuing to do it right and help your customers on a consistent basis. Keep up the great work you do.

I picked up an online order and was told that it was out of stock, but they substituted another…read moreitem for the same price. Very good service and I would feel comfortable asking the people working there for advice/help, they seemed very easy to talk to.

I have been driving the same car for over 25 years now. My Jeep Wrangler has done me well, but…read morelately it has needed some repair, luckily mostly of parts that can be replaced. The hard part is finding the auto parts store that has parts for such and old car. I am amazed at how many auto parts stores there are in Albany. If you drove from down town Albany along Central Avenue all the way to Wolf Road, you would pass at least seven to ten different auto parts stores, which is nice when looking for a part. After trying all of them, my go to is Napa on Central Avenue. You can easily miss it, like I always did driving the boring stretch of Central Avenue between where I-90 and Fuller Road intersect. After trying all the other places to find K-Seal, which each was out of, someone told me to try Napa. Never been, and was amazed at how I always missed it. They had the K-Seal in inventory, and even some other stuff I needed. Fast forward a few months after that, I am in need of fuses, relays, and some head lamps. I went directly to Napa, and got everything I needed. I wasn't sure about the fuses, so one of the guys behind the counter walked out and showed me the multiple options, and really provided some expert advice, something you don't get at the other places. The gentlemen here, know what they are selling and are always willing to try and help you find the best and most cost effective part for your auto repairs.

This location has no diversity. Seems racist. Every time I go there it seems like they…read moreautomatically get a attitude with me. But when a white person walks in they are treated with kindness. But a black person. Such as myself. Gets bad customer service and Bad attitude.

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

I have been getting car repairs from Allen's Affordable for 15+ years. They do the work your car…read moreneeds, the prices are reasonable and their work is very good. I've saved money bringing my cars to them. I've done brakes, suspension, electrical, water pumps and timing belts, tune ups, ignitions and more with them. Super reliable. I recommend.