Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Honest, family business with knowledgeable mechanics. Mainly I get my yearly inspection sticker and…read moreoil changes here but when my brakes needed repair I brought my car to this shop and have been very pleased with the results. Friendly and efficient front office. Chico is the best!

Best mechanic in the valley. Fast, Affordable and knows how to fix all of our vehicles and a great…read moreplace to renew emissions sticker.

These people are honest... they diagnose the problem and fix it in a reasonable amount of time for…read morea fair price. I have been going to this place for MANY years, because like so many other lines of work, when you find an honest one stick with them.

I've been coming here for years. The guys here are reasonable in price (comparable). I like that…read morethey don't try to man-splain any issues I have had, they treat me like I'm any other customer. It does smell like rubber... STRONG! There are tires all around the waiting room...it is a tire place after all. So don't expect comfortable chairs or luxury. I'll take it along with the respect they give ANY day!

I dropped off my car at 9am and called to be sure I had an appointment, They didnt start working on…read morethe car until 4pm. I asked if I could wait in the waiting room and the women had a huge attitude with me. I initially went in to get some work done on one side then I came back two weeks later to get the same thing done on the opposite side and they tried to overcharge me by $80! The woman said I had to wait to talk to the owner, I asked where he went then realized he was test driving my car. The woman said duh that is where he is and laughed in my face. The owner took the price down by $50 after speaking with him. The woman threw the receipt at me and said nothing after I thanked them. Will never go back there. They need to learn how to treat their customers and learn customer service.

I have been using Ron for my auto service needs for over four years…read more I have found him to be honest and always interested in looking out for his customers interest. His charges are fair and his work is always 100% guaranteed. Ernie Whitney

This place is great, I haven't been in a few months but whenever I need an oil change they fit me…read morein ASAP, I've had some issues in the past with my tail lights and the guys working tried to fix it a few times since they felt bad I would have to go to the dealership and spend a ton of money. The prices in my opinion have never been outrageous and very fair.

I went to them after my car was failed for a major issue across the street for an Inspection. Their…read moremechanic said, the guy who inspected my car was wrong. The part they were describing just works that way in Volkswagens. He drove it over there himself to point it out but the guy at the inspection refused to acknowledge it and said if I brought it back again, he would fail it again if he didn't see new parts on there. Dave at Meineke suggested I just lose the inspection fee there and go somewhere else to get it inspected. He made me a deal. If it failed again, he would make the repair that was needed for free. That's how confident he was that the guy was wrong. Sure enough, he was right. It passed at the other inspection station. In a time where you just aren't sure that you're getting a fair and honest deal, this Meineke is a good place to go. They could have easily made several hundred dollars on me by replacing parts that didn't need replacing, but they didn't. I never hesitate to question their judgement.

I've taken my vehicles to Ron's for years as it used to be owned by my brothers in laws. Ron and…read moreLinda were great business owners for years and are wonderful people. Mike was his mechanic then and he and his wife Jen bought the place place from Ron and continue to do great work in a highly professional manner. Friendly people and great service. Example: I needed something fixed on my car and was quoted a reasonable price from Jen. I dropped my car off for the day to have it repaired. She called me the next afternoon to not only tell me the car was fixed but that they were able to find the part for less than they originally thought so they dropped the price of the repair over 80 bucks. This is the kind of honest and amazing service you just don't see any more. Thank you Mike and Jen at Ron's Precision Auto.

From the owner: Family Owned Small Business since 1987. Over 40 years…read morecombined experience in repairing & diagnosing domestic vehicles. MA State Inspection Station We are grateful for the opportunity to serve you.

Tow Truck driver making illegal turn on 202 in front of Pains School. Got behind me reving engine…read more I was behind semi truck and the tow truck driver behind me. Tow truck driver swings out to left lane and gets on the side of me. Than just pushes towards me and makes me hit curb. I confronted him by screaming at him because he was driving like a complete jackass. If I was driving my 5 ton he woulded of ended up losing. Guy should lose his license.

DO NOT GO HERE! Terrible service!!!!! You will leave with more wrong than when you came in! The…read morestaff is insulting. Take my advice and go somewhere else.

The service is excellent and they arranged a loner car for me so I didn't miss work! A wonderful…read moreexperience all together. I am now a loyal customer for all my car needs! Thank you ESP!

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.