These guys are great. Came in to have them test my battery. Kelvin went above and beyond once we…read moredetermined that my battery is good. We did some other diagnostics to get closer to the issue and leave with a plan. Great guy. Real. Friendly. Helpful. Great place. Five stars

My license plate was hanging by one screw when I drove up to Holyoke AutoZone yesterday. A really…read morenice woman with beautiful purple hair took care of me and even put the license plate holder onto my car for me. I wanted to give her a tip, but she refused. Plus, she gave me a 10% "Courtesy Discount!" It was a great experience!

Went there to have my downpipe from the manifold welded; only charge me $30! Had it done before it…read morewas over $100 and didn't come out as good, hence I had to do it again :( This guy seems like a true professional with dirty hands, the work ethic & know-how to go with them! Highly recommend giving this business a look, you won't be disappointed, but might be surprised at the cost & quality as I was. Plus, only took about 2 hours from dropping off to picking up, where before it was an all day thing!

I was just at Advance Auto Parts and I have to say the service was beyond amazing. Enrique was not…read moreonly so helpful but extremely knowledgeable. I will only go to the South St store in Holyoke from now on. If this guy isn't the manager, he should be soon. Top notch service.

I went to get my windshield wiper blades replaced. While they were replacing them, they broke the…read morearm of my rear windshield wiper. Not did they not refund me for any of the blades, they charged me for ordering the part that they broke. This happened on a Sunday night, and I had to wait until Saturday, when the part came in and the person who broke the original part would be working. In short: I just paid about $60 in order to spend 6 days without a rear windshield wiper. Not recommended. Two stars because they have a good selection of parts. Might be worth going to get supplies that you can install yourself.

We do not live in Massachusetts, but had the very good fortune to have our car towed in the middle…read moreof the night to Bourque & Sons. Mr. & Mrs. Bourque were wonderful to do business with, honest, hardworking, & a great job was done. I wish, I lived in area, I would bring all my vehicles to this shop. I recommend Bourque & Sons Automotive to anyone who needs auto repair service. J.E.Lyons

Today's visit was only for an inspection sticker, but they didn't skip a beat. Recommended some…read morefuture services that I should consider and sent me on my way. Great place to get work done. They were quick, affordable and friendly.

I've got to say, this is the first time I'm leaving a Google Review and its because of the…read moreexceptional service I got when I went to this O'Reilly Auto store. I had a problem at my local AutoZone and made the decision to leave. I went down the street to O'Reilly and was greeted immediately when I got in their store and they seemed to actually care about what was going on with my car. I will be a repeat customer from now on, I'm done with other auto part stores.

Saved about $33 over the price quoted by the Subaru dealer and had 3 wipers replaced in a total of…read moreten minutes time ! Competence, honesty and even courteous!!!

When you buy a brand-new car, you expect peace of mind--not a months-long headache. Unfortunately,…read moremy experience has been the complete opposite. Today marks day 52 without my new car. I only had it for 26 days before bringing it to Gary Rome Hyundai for what I believed would be a quick repair. Instead, it has become an ongoing ordeal. I'm still making monthly payments on a vehicle I can't even drive. And while I do have a loaner, this situation is absolutely unacceptable--especially for a brand-new car. The vehicle developed a loud noise from the front driver's side, and despite three repair attempts, the issue still isn't resolved. I've gone to pick up the car after being told it was "ready," only to hear the same noise as soon as I pulled off the lot. At one point, I was even told they didn't know what the problem was and that an engineer would need to inspect it--yet still, no answers. I provided both Hyundai and the dealership with a formal final opportunity to repair the defect, and that deadline has passed with no fix. With no meaningful progress, I've now initiated Massachusetts Lemon Law arbitration, because no new vehicle should sit in service for nearly two months without a resolution. I am extremely disappointed in my experience with Gary Rome Hyundai and Hyundai. The buying process was smooth, but the service experience has been the complete opposite--frustrating, stressful, and far below reasonable expectations. I'm sharing this so others are aware of what they may encounter. Hyundai needs to do better. #Lemon #GaryRomeHyundai #Hyundai #MassachusettsLemonLaw #ConsumerRights #CustomerExperience #AutoIndustry #HyundaiTucson #CarProblems #DoBetter #CustomerService #BrandAccountability #NewCarIssues #Automotive

I want to share my personal experience working at Gary Rome Hyundai, because what's posted publicly…read moredoesn't reflect what I lived day to day. Earlier this year, I publicly praised Gary Rome Hyundai on both Google and Facebook reviews. I meant it. The shop was clean, organized, and professional. I loved the work environment, my coworkers, my customers, and my bay. I truly wanted to stay there long-term. During my time there, I watched four technicians quit over pay issues. I didn't want to be another one. I stayed and begged for compromise because I believed in the place and wanted to build a career there. I was a flat-rate technician making $28/hour. On paper that sounds generous, but I was not given enough work to consistently make 40 hours a week. I was regularly assigned engines, transmissions, and diagnostic work -- engines paying around 6 hours, transmissions around 3.2 hours -- while other techs were able to turn steady hours. Over time, my pay dropped from roughly 80 hours per pay period to about 40 hours in an 80-hour period, three pay periods in a row. Over time, I also noticed a clear pattern of favoritism in work distribution. The dispatcher, Giovanni, has several family members working throughout the dealership -- including in parts, on the lot, and in the shop. A portion of the shop was consistently prioritized and fed high-paying "gravy" work, while others were routinely given the jobs that did not pay. This directly affected my ability to earn a living and made the pay disparity impossible to overcome. When Ryan was the service manager, he made sure I was paid fairly if I did whatever work was asked of me, and I always did -- without complaint. That changed suddenly. Beyond my regular duties, I brought the entire Chester Blandford Police Department over as a commercial account so all of their vehicles would be serviced exclusively at Gary Rome Hyundai. I tried to contribute wherever I could and add value to the business. When the finances stopped working, I put in my two weeks. Management refused to accept it and instead allowed me to work one day a week for several more weeks so I could survive while working another job. I was asked what it would take for me to stay. I was offered $20/hour. I explained I needed $24/hour just to scrape by. That was refused -- and shortly after, I was let go. I had zero disciplinary actions, verbal or written, my entire time there. Later, when a new service manager came in, my coworker Bob put in his notice the same day. He was offered $34/hour (hourly, not flat rate) to stay. I was never given that opportunity. The new service manager acknowledged this directly to me and took my information, but I was never contacted again. Giovanni made it clear I would not be allowed back. I paid roughly $360 every two weeks to tool vendors just to do my job. There was no 401k match -- we were told the company didn't match because break room supplies were provided instead. I was the sole provider for six people. I didn't ask for special treatment. I asked for a livable wage so I could continue doing a job I loved, at a company I wanted to work for my whole career. Seeing posts about how employees are taken care of is painful, because that wasn't my reality. I gave a lot to this place because I believed in it -- and in the end, it wasn't enough to keep my family afloat. I loved this company. That's why this hurts. I'm heartbroken and tired of watching a version of the story that doesn't include experiences like mine.

While in Holyoke late at night I needed to fuel up so I decided to stop in at Jim's Auto Center…read more This station is one of the smaller stations in Holyoke but it has both full and self serve pumps. This station also is open 24/7 which makes late night fueling easy. The staff here is always polite and whenever I drive by I feel as though they are holding a community event like car washes. In the end this is a decent gas station. It is the one I prefer to go to when in the Holyoke area.

I feel like the true test of a decent garage is how they treat female customers. I am one of those…read morewomen who knows a thing or two about vehicles and vehicle repair, mostly due to being too broke to pay a garage to fix my car, and having mechanically inclined friends assist me in repairing my own car. My alternator went on my car. I knew this. I told them that. Obviously they arent going to take my word for it entirely, they have to be sure. No problem. I asked for them to guve me a ring once they definitively concluded thst this was the issue. I waited until 4pm the next day to call, since I hadnt heard from them. They told me my car was all set and ready to be picked up. Let me interject here that alternators take under an hour to replace, and are usually not a super expensive part, however the alternator for my car was a little pricey. At Auto Zone my alternator was priced at $184. I know garages mark the price up, and I get that. So I assumed they would probably charge me about $250 for the alternator, then an hour of labor at $75/hr (which is on the high end for this area, but ok), so I expected a total of about $350 at most. I called, they told me the car was ready. I asked the total, and was told it was $461.60. Ouch. I reserved my skepticism for the work order, hoping that they fixed something else to come to that total. Nope. $89 for charging my battery and alternator, and $350 for the alternator itself, then tax. Needless to say, that was the first and last trip my car will be making there.