My friend had a very unpleasant experience at this place. Her car was not in good condition, was…read moreunsafe, and had mechanical issues. Since her car wasn't ready, they kept delaying her process, which was incredibly frustrating. I strongly advise against going to this place. It's very unprofessional and rude horrible and their rentals suck should be given 0 stars also no good customer service

Car was having shifter issues so I brought it here. Said it would be $1100 for a shifter cable…read more which I didn't h have so I had car towed back to my house. Come to find out shifter cable was completely fine and was able to fix car myself with the help of a YouTube video.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

amazing experience. Dave and I think Bryan (can't remember it was when I dropped it off) were so…read morehelpful. I came in with a bad tire and rim, asked for an overall check to ensure safety and they found bad tie rod ends. Warranty company was very challenging to get ahold of but Dave worked so hard, was flexible and was very patient throughout. After all of the warranty process, when they could start ordering parts (after 5pm) for my car they had it all done by 11am the next morning. The tire took the longest to come in because they wanted to ensure it was the same as the others so it wouldn't cause any problems with the alignment (I respect rather than pushing Me to get all 4 new tires like others would do). They were able to repair the dent in my rim rather than buying a new one as well. Overall so relieved to have a place I can trust that cares about not only getting the money but giving customers the best service and most for their money. A huge thank you!!!

I was in area for my daughter's graduation and got a flat late on a Friday night. I needed to get…read moreto her graduation Saturday afternoon and thankfully when I got to this location first thing Saturday morning gentleman at desk was so helpful and was able to replace my tire and have me on the road by 9:00am. I honestly would have paid any amount to just get tire so I wouldn't miss graduation but I did compare tire I purchased with other local companies and this was the best price around. Thank you for saving the day.

Long time customer, friendly people, first class mechanics and fair pricing. They service all makes…read moreand models including classic cars and trucks. I highly recommend them.

Joe did a great job repairing my vehicle. The cost was on target with his estimate, the work was…read moredone in a timely manner, and the staff was friendly. Thank you.

Poor customer service is very rude to take your card and you don't know what happens with your car…read more They're writing your numbers down. They're very rude. They speak Spanish to English speaking and people knowing what we got going on. They are very rude and poor customer service I wouldn't advise anybody to come here.

From the owner: Complete Engine Service & Repair - Air Conditioning Service & Repair - Tune Ups - Oil Changes -…read moreBrake Service - Inspection Station Full Service Auto Repair and State Inspection shop!Give us a call to schedule your appointment!AAA ApprovedServing Springfield, MA

My partner and I were on a road trip and driving through the area on a late Friday afternoon when…read moreour car started making a horrible screeching noise. We called a few shops that were close to closing and Monro was the only one that offered to take us in. They were able to rapidly diagnose and fix the problem, saving our trip! We are so thankful that they took us in. The employees were very nice to us. If we were local they would absolutely be our go-to shop.

I had a flat tire from a nail. I called and asked if they could patch. I drove there within 30…read moreminutes after the call and they took my car in right away. The patch only took about 10 minutes, and i didn't drop a bunch of money on it.

I've been working KLM since I purchased my car in June or July 2014. I haven't been disappointed in…read morethe service that I have received. They are friendly, reasonable, and honest. I've never had to bring my car back in for servicing for the same problem. Once it's fixed it's done. I'm so grateful to have such a great place to take my car for repairs and knowing I'm getting top notch service. The BEST in Chicopee and the surrounding area.

First time using KLM and they took my car in for repairs right before the Christmas holiday. They…read moreknew I needed the car quickly and was not drivable. They accommodated me and the car repairs were done as expected and done right. I can't say enough about KLM. The prices were reasonable and Marie and Kevin were so courteous and kind. I will definitely be doing all my car repairs at KLM from now on.

Really can't complain. This is the first oil change place I've been to where they don't push things…read moreon you and try and sell you a bunch of extras. The three or more times we've been here the service is prompt, friendly, and reasonably priced. The coupon for the free car wash is a nice touch as well. The inside is clean, small, but clean. Bathrooms available and coffee. There are also a million coupons available for this place and it makes it even more affordable. Spend five seconds before going in to get one of the many coupons available before checking it out. Definitely go out of my way to come here for oil changes.

If I could give it -5 stars I would. they caused severe damage to my car and are not taking…read moreresponsibility. They are dishonest and quite rude