For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Great buying experience! I was shopping for my daughter and found a car of interest on Carfax.com…read morefrom Union St Auto Sales. Within an hour from inquiring, I got a response that the CX-5 was available. I decided to check it out a few days later. Charles was friendly and knowledgeable, not pushy at all. The car was ready and waiting for me to look at. I decided to drive it and did not buy that day just to consider options - no problem. Went back 2 weeks later and bought the car for a fair price. Paperwork and delivery was all efficient and communication excellent. No games! I also worked with Josh, who is Charles' partner, and he was equally helpful. The car is great, had 1 owner, no accidents, was well cared for, etc. I hesitated mainly over the mileage but in the end the Mazda CX-5 is perfect. I would go back again to look for a used car. Very pleased with the experience overall! Thank you!

Make sure you bring your own oil and filter if you want an oil change. I was not aware o this…read morebeforehand and it was rather annoying because I went directly after work. I felt it was a wasted trip and I hope nobody else makes my same mistake.

From the owner: We sell quality and affordable used cars. We specialize in Nissan/Infiniti and Honda/Acura vehicle…read more We do have other makes and models for sale from time to time. We are a one stop shop for all of your vehicle needs. From small repairs to large overhauls, we do it all. Brakes, exhaust, axles, struts, engine and transmission repairs, tune ups and much more. Engine died on you? Stop in, we can help. If you want to rebuild your current engine, install and brand new motor or find a quality used part, we can help you. Fender bender? Car accident? We also perform body work and can help you get your car looking like new and back on the road in no time at all. Stop by for an estimate. And as always, we are Someone You Can Trust.

I'm not going to lie, I was a little skeptical at first about this dealership, but I'm SO HAPPY I…read moretried them out! Manny was my sales associate and he was wonderful. Very attentive, pleasant and wasn't pushy. Jesse the sales manager was extremely helpful and stayed on top of the deal, from the 1st day to the final. Jesse worked side by side with Isha to ensure I was able to get into the car I wanted. Isha the business manager was absolutely fantastic!! She made, what I thought would be an extremely difficult situation, an extremely extraordinary experience!! Isha definitely went above and beyond to make the deal go through smoothly. She worked very hard to put me in the car I really wanted. I also had the pleasure of having Jay in finance do the paperwork with me, he was very friendly and had a great sense of humor, which is very important to me. I'm so happy I came here, and trusted this team that worked so hard to make me, a customer, amazingly happy and excited!! I will be going back definitely for my next vehicle!! I had the BEST experience with this team

I want to preface this by saying the car buying process was a pleasant experience. The saleswoman I…read moreworked with was amazing. I was in the dealership from Tuesday until Friday making sure the paperwork was properly submitted and everything was in order. The dealership took care of registering the vehicle and it was ready for me to pick up that Friday. However, 3 weeks and 1 day after having the car, it suddenly broke down. For reference, I financed a 2011 Honda Pilot that was seemingly well taken care of by the 1 previous owner. The inside was immaculate and the outside had a few scratches, that looked as though they could be buffed out. The tires are new, under the hood looked good, suspension and handling indicated no issues, and the breaks were new as well. The car broke down hours before my baby shower while en route to pick up food for the event on April 20, 2024. Currently I am 33 weeks (high risk) pregnant, I was 31 weeks when the car decided it didn't want to work anymore. I contacted the dealership and they said to have the car towed to their location, however, it wouldn't be looked at until the coming Monday as service was closed on the weekend (all of this happened about 2 hours before my baby shower was supposed to start). I contacted them early afternoon on Monday and was told they might be able to "squeeze" the car in later in the afternoon to look at and would get back to me. I didn't hear back from anyone on Monday. The next day I called first thing in the morning for an update and was told they were getting ready to assess the vehicle and I would hear back from someone within 2 hours. About 4 hours later, I get a call saying that the engine needed to be replaced because something broke internally on the engine. I was informed the part should arrive the following Monday, April 29, 2024 and the car would be ready mid week, May 1, 2024. I asked about a loaner as I was previously told that a loaner is given depending on how long the repairs would take. I was told that the General Manager, Brian Hauser, is the decision maker when it comes to loaner vehicles and he DOES NOT loan cars to people with Progressive insurance and that he offered to assist me in renting a car from Enterprise for $100 down and $40 a day, but he was willing to cover $25 of that daily rate. Considering I have Progressive insurance I reached out to Brian as having the car for only 3 weeks, I felt as though I should be fully accommodated regardless of what insurance I have. Brian had an "oh well" type of attitude as I explained to him that I am very pregnant, have 2 school aged children that play sports, and that I need to get to and from work. Brian's response to my need for a vehicle was a ridiculous suggestion to change my insurance company or pay for a rental. Brian also felt the need to indicate that they aren't thrilled about having to pay $6,000-$7,000 for a new motor for a car that they just sold. He additionally felt the need to point out the number of miles I had driven since I purchased the car. It's also clear and has been confirmed by other branches of the Balise company, that the choice to not provide loaner vehicles to customers with Progressive insurance is a personal choice of Brian's and not a company policy. On May 1, 2024, I was told that the part for the car has been delayed and is not expected to arrive to the dealership until "hopefully" next Wednesday (May 8, 2024) and the car won't be ready until early the following week (May 13 or 14, 2024). This has been a very difficult experience and has caused me unnecessary stress while dealing with a high risk pregnancy. I have been subjected to missing work, calling Uber's for rides to and from where I need to go, and waiting extended periods of time for a ride when needed. God forbid something happen with or to my children while at school, I have no way to get to them if needed. DO NOT SHOP AT THIS DEALERSHIP. They are great while taking your money. However, if you need them beyond that, you will experience TERRIBLE customer service. As a General Manager, Brian Hauser should be more understanding and accommodating. Instead he was borderline condescending and dismissive of my needs.

The people, for the most part, are pleasant, that's a plus anywhere you go…read more My gripe is with the service department. The prices are totally outrageous as they are at any dealership. They will gouge you big time for services you could get with a GOOD independent mechanic at a much lower price. Example: Brakes. Check out what they charge you for a brake job at Central. Then, check out what the materials actually cost at any good auto parts store. Get a person you can trust to do your brakes, pay for the materials, another $25. or $50. for the person who does the job and you've paid way less than half of what you'd get ripped off for at Central. It's insulting the way they try to tell you that it's something "that really should be done, now...." and then they add in the $$$$$$$$$$price. Yeh right....well, NO THANKS!! Shop around, there ARE a few good independent mechanics who are trying to make a living and a lot of guys who have worked on cars as a hobby for many years and know what they're doing.

Kaan is a great salesman- def go check him or Tim out for great service, quality care and overall…read morecustomer service and great communication skills

I found dealing with Miranda auto body always a Pleasure. They were very accommodating,always…read moreexplained wat was going to happen and always kept me informed and always gave me an accurate time of when my vehicle would be done. I have also gone to them for small problems and they were very helpful . I have never had a problem with them and always leave there a satisfied customer.

Family owned business for over 30 years ! Fast , reliable service . Ricardo Miranda the owner;…read more speaks Spanish , English and Portuguese . He works with the customer in re: to your deductible , as well as all major insurance companies . He is located near the south end of Springfield and end of forest park area .

70% good cleaning, but the shift was dirty, the driver's seat had a long stain that was not there…read morewhen I dropped it off. It seemed like it was sprayed but they forgot to vacuum the area? The hatch of the car was not fully cleaned. The inside of the windshield had streaks where the rag missed the dirty area. I never got a call to come pick my car. when I showed up there was no one in reception. No one came to greet me or ask how they could help me. I had to speak to one of the guys in the garage. he gave me the key to my car. The car was really hot inside which tells me it was there for several hours.

So easy to use! Car wash and vacuum were good. Easy in and out! It was new to use this type of car…read morewash and they made it so easy.

what polite and delicate boys that work here. I brought my car here due to transmission issues and…read moreit was done within a day -- quick and reliable ! thank you.

I was in area for my daughter's graduation and got a flat late on a Friday night. I needed to get…read moreto her graduation Saturday afternoon and thankfully when I got to this location first thing Saturday morning gentleman at desk was so helpful and was able to replace my tire and have me on the road by 9:00am. I honestly would have paid any amount to just get tire so I wouldn't miss graduation but I did compare tire I purchased with other local companies and this was the best price around. Thank you for saving the day.

One of my tires lost a few PSIs within a week of filling so I came in for a check in. I was able to…read morewalk in and within 20-30 minutes they found a nail in my tire and repaired it for 25$. Super quick and efficient with very reasonable pricing. Would definitely go back for other services!

The service at this Goodyear is definitely amazing! They have a knowledgeable mechanics who are not…read moreonly friendly but very honest! Jay is the best! He cares, and makes sure that you are not getting parts replaced that still have time to be replaced or if you have time to have maintenance to be done. My brakes were completely gone due to going to a shop that didn't do the work correctly 4 months ago. I also had a bad caliper which caused my brakes to work harder on one side than the other. I was scared to drive to work in Farmington, CT (45 mins away). I asked Jay if he could look at the radiator fluid because I had a flush done by JiiffyLube in East Longmeadow. He looked at it and informed me that the fluid had been flushed but not replaced (unbelievable). I would recommend having anyone you care about get their car maintenanced at this Goodyear because they are a great team, do not try to steer you in the wrong direction, and are affordable! This is a completely honest review, and I can't speak more highly of them! Thank you Jay and the team! You have a customer for life!