Went there for a tired change got quoted 69$ 75 after tax. Was told I needed another tired and the…read moretotal would be 160? Which was 10 more than double. A week later my cars wheel feels weird and I check to see there's no lug nuts and my wheel lock key is missing

I don't know what to say, but I don't want this to go too long. I would never go back there again…read morevery dishonest. I double checked his story and he knows who I am. He's one of the people that either owns it or manager. He gave me some quotes. He lied about what he did to the car. That's all. I'm gonna say stay away from that place.

I've been coming to Rucki & Son Tire for over a decade and have always had a great experience. I…read morecame in because one tire was leaking and couldn't be repaired or plugged. He advised me on replacing all four tires, and there was no pressure to do it. He took the time to show me and explain why, which I really appreciated. Now I know what to check for. They are extremely knowledgeable and always willing to educate you so you understand your tire options and what your vehicle actually needs. Their prices are very reasonable, the service is fast, and the work is done right. I'm so thankful places like this still exist. This is a down-to-earth, hardworking local tire shop that truly cares about its customers. Honest service, fair pricing, and people you can trust. Highly recommend.

Went in for new tires. Service was quick, and didn't leave me with tire sensor issues like other…read moreplaces have. Employees were knowledgeable, and honest.

Beware of the upsell. I came in for an alignment today and was told that two of my ball joints were…read moredisastrously dysfunctional, and that they could not complete an alignment with the car in such a condition. Furthermore I was at risk of an imminent accident and failing inspection. Was given a quote of over $600 to fix. I decided to go get a second opinion. The Ball joints are fine, it turns out, and a successful alignment was completed elsewhere.

Well while visiting Springfield from Maine for a weekend event, we got a flat tire, one that could…read morenot be patched. So after a quick Google search we came to City Tire. We were pleasantly surprised, they were friendly, honest and the turn around had us out the door in just over an hour. They were very down to earth people, the owner was on site and when asked if we wanted the tire warranty he said oh never mind your not local, but did say if we had any ANY problems at all he would find a location, with cooper tires and make things right. Top notch customer service all around. No one plans to have to replace 4 tires (AWD) on a weekend trip but I guess if it does and your in Springfield, MA make City Tire your stop.

My 82 yr old mother went to City Tire to get a leak in her tire fixed. Just prior to her getting…read morethere Jeff sent his guys out for lunch. Jeff fixed the leak in the tire and had her back on the road in no time. This is the best garage around, hand down!!

I had tires sent here by Tire Rack, so City Tire could install them for me. The work was done…read morerelatively quickly, perhaps because it was a relatively slow hour for business midweek. There were some recent magazines in a rack plus a tv was on for entertainment. There are only 4 chairs though. I gave 4 stars instead of 5 because I asked the manager to tell the tech to fill all 4 tires to 42 psi. I left and found the front tires were at 36 psi and the rear tires were at 34.

what polite and delicate boys that work here. I brought my car here due to transmission issues and…read moreit was done within a day -- quick and reliable ! thank you.

I was in area for my daughter's graduation and got a flat late on a Friday night. I needed to get…read moreto her graduation Saturday afternoon and thankfully when I got to this location first thing Saturday morning gentleman at desk was so helpful and was able to replace my tire and have me on the road by 9:00am. I honestly would have paid any amount to just get tire so I wouldn't miss graduation but I did compare tire I purchased with other local companies and this was the best price around. Thank you for saving the day.

The guys in the shop are scam artist. I bought a brand new tire from a different t place and I…read morebrought it to them to have them replace one on my SUV. They told me they couldn't replace one tire because it's against the law to replace only one tire on an all-wheel-drive vehicle. I would have to buy all four tires and have them all replaced. It is most definitely not against the law as had one replaced by a different shop a week prior. They were just trying to upsell me into buying four brand new tires from them

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

Highly recommended! They saved me a bunch of money and had me back on the road the next day!read more

We had 2 separate blow outs on the same wheel of our camper during a recent vacation. We called…read morePete's and trepidatiously drove with no spare. They seemed great on the phone and had the right size of trailer tire in stock. We arrived 30 min. Prior to closing and were greeted with empathy (as we were pretty traumatized from 2 blow outs on the interstate). Multiple technicians looked under our travel trailer to try to diagnose the cause for 2 good tires to blow. While nothing was or has been figured out, we were put at ease. Rather than just putting the 8 ply tire on our open wheel, they moved the tires, so a 6 ply was now our spare, and we were back to having 4, 8 ply tires under our camper. Pete's had incredible service, was reasonable, and the guys there were honestly an answer to prayer. We are from the midwest, and cannot be repeat customers. But, if we lived closer, Pete's would be our first choice for our tire needs. I never take the time to write reviews, but I had to due to the exceptional service we received in our hour of need. Thank you!!!

Brought it in cause my serpentine belt snapped and despite being busy they had it done later that…read moreday and went to pick it up after work and so far so good, and reasonably priced for the quality of work.

They were very nice and super honest about the issues with my car. I have gone to mechanics over…read morethe past two years for my car pulling right and none of them found the issue with my suspension. They even showed me where the problems are, and were super straight forward and honest about them. I ran into a snowbank from black ice, and they also shared some similar stories, very down to earth.

Davion (apologize if misspelled name) was extremely helpful with fixing my flat tire On Memorial…read moreDay. He showed me where the issue was, explained in detail how he was fixing it & recommended the next step forward. Jay ( mgr) & his staff are great. Would highly recommend doing business with them.

Had an appointment to have a tire replaced under warranty as t had rapidly failed. Pulled in only…read moreto be told they were all just leaving for the day without any regard for customers.

I purchased a set of tires and a lifetime alignment package from Pep Boys several years ago, back…read morewhen they still offered that service. Although I have since purchased new tires elsewhere, Pep Boys continues to honor my lifetime alignments. Unfortunately, my experience with the Boston Road location in Springfield has been extremely frustrating. Time after time, I have scheduled appointments only to find that they are not honored. I've reached the point where I call before leaving home because there is often an issue--either the alignment technician isn't available or the shop is too busy, despite the fact that I have a scheduled appointment. This location appears to be very disorganized and lacks proper communication and scheduling practices. Customers should not have to repeatedly confirm whether an appointment will actually be kept. Based on my repeated experiences, I would not recommend the Boston Road Pep Boys location. There are plenty of other automotive service providers that are more reliable and respectful of their customers' time. -Mike D.

. Wanted to update ...Went to check out the car at another business because I knew that they'd done…read morea rushed and shoddy job....my valve caps were ALL missing and bead seeder- the white glue is smeared alllll over my wheels ... this is stuck and can't come off - that's what gave it that " old " look. I had to get valve caps replaced since they didn't put anything back on and had me driving with none on. I called and explained the situation to the manager VICTOR LOPEZ who told me that the missing valve caps didn't matter and "wasn't a big deal " and even the lack of alignment ...he didn't have any sort of concern when I expressed having children in my car and missing valve caps would lead to slow air leaks, underinflated tires, and potential tire damage. This manager was condescending and rude and did not ONCE apologize to me nor offer to fix anything. He said the " work was done ". He did NOT care. They knew I lacked knowledge and that they could do any kind of work on my car and give it back to me and I wouldn't know. I'm stuck with this horrible tire job- DO NOT GO HERE !! These people are rude and will not admit to any mistakes nor fix it.