I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

amazing experience. Dave and I think Bryan (can't remember it was when I dropped it off) were so…read morehelpful. I came in with a bad tire and rim, asked for an overall check to ensure safety and they found bad tie rod ends. Warranty company was very challenging to get ahold of but Dave worked so hard, was flexible and was very patient throughout. After all of the warranty process, when they could start ordering parts (after 5pm) for my car they had it all done by 11am the next morning. The tire took the longest to come in because they wanted to ensure it was the same as the others so it wouldn't cause any problems with the alignment (I respect rather than pushing Me to get all 4 new tires like others would do). They were able to repair the dent in my rim rather than buying a new one as well. Overall so relieved to have a place I can trust that cares about not only getting the money but giving customers the best service and most for their money. A huge thank you!!!

I was in area for my daughter's graduation and got a flat late on a Friday night. I needed to get…read moreto her graduation Saturday afternoon and thankfully when I got to this location first thing Saturday morning gentleman at desk was so helpful and was able to replace my tire and have me on the road by 9:00am. I honestly would have paid any amount to just get tire so I wouldn't miss graduation but I did compare tire I purchased with other local companies and this was the best price around. Thank you for saving the day.

Hands down best auto service! Trustworthy and they stand by their work . And being family run is…read morea plus- supporting a local business. Miss John L. he was a hard worker- Now PJ has filled those shoes.

I've been using Taylor Auto for over 15 years to service and repair my vehicles and I wouldn't use…read moreanother place. They are curtious, well trained, and knowledable people. They've always give me a fair price for repairs, a couple of times even let me pay for the repairs in payments when i didn't have the money. These folks were a God send when i needed help. Its a family owned business that provideds awesome service. PJ is the lead mehcanic now and he's great. Always explains the repairs needed, gives me a low-down on the parts costs, and even offers to give me a break if I want to try and get the part at a junkyard. I can't say enough good things about the people and service at this place. I've recommeded them to everyone that has needed a repair and they were all glad I did. Thanks, Taylor Auto. You guys are awesome.

Long time customer, friendly people, first class mechanics and fair pricing. They service all makes…read moreand models including classic cars and trucks. I highly recommend them.

Joe did a great job repairing my vehicle. The cost was on target with his estimate, the work was…read moredone in a timely manner, and the staff was friendly. Thank you.

Poor customer service is very rude to take your card and you don't know what happens with your car…read more They're writing your numbers down. They're very rude. They speak Spanish to English speaking and people knowing what we got going on. They are very rude and poor customer service I wouldn't advise anybody to come here.

From the owner: Complete Engine Service & Repair - Air Conditioning Service & Repair - Tune Ups - Oil Changes -…read moreBrake Service - Inspection Station Full Service Auto Repair and State Inspection shop!Give us a call to schedule your appointment!AAA ApprovedServing Springfield, MA

My partner and I were on a road trip and driving through the area on a late Friday afternoon when…read moreour car started making a horrible screeching noise. We called a few shops that were close to closing and Monro was the only one that offered to take us in. They were able to rapidly diagnose and fix the problem, saving our trip! We are so thankful that they took us in. The employees were very nice to us. If we were local they would absolutely be our go-to shop.

I had a flat tire from a nail. I called and asked if they could patch. I drove there within 30…read moreminutes after the call and they took my car in right away. The patch only took about 10 minutes, and i didn't drop a bunch of money on it.

I meant to write this review a long time ago, but the unfortunate circumstances that brought me to…read morethe fine people at KLM were a distraction that sidetracked me until now. On the way to Albany from Boston, my trusty old Subaru began to struggle going up a hill. We pulled over and stopped the car to investigate. It smelled like oil, and we could not get the car to restart. We called a tow truck and were lucky enough to end up at KLM. The people at KLM were friendly and patient from the start. They ran a number of tests and kept us updated throughout the process. Unfortunately, the engine had popped and blown oil throughout. The car was effectively a loss unless we wanted a new engine. They walked us through scrapping options and helped us decide the correct next step. Ultimately we decided to tow the car back to Boston to have an old mechanic review the work they had done. The people at KLM helped us make this choice despite the fact that they could have made money off of us had we scrapped the car with them. Bottom line: KLM are knowledgeable, fast, friendly, and fair workers. If we lived in Chicopee, KLM would be my regular mechanic. If you live in the area, they should be yours. Go here and trust that you'll be treated more than fairly by people who care about what they do.

I've been working KLM since I purchased my car in June or July 2014. I haven't been disappointed in…read morethe service that I have received. They are friendly, reasonable, and honest. I've never had to bring my car back in for servicing for the same problem. Once it's fixed it's done. I'm so grateful to have such a great place to take my car for repairs and knowing I'm getting top notch service. The BEST in Chicopee and the surrounding area.

Really can't complain. This is the first oil change place I've been to where they don't push things…read moreon you and try and sell you a bunch of extras. The three or more times we've been here the service is prompt, friendly, and reasonably priced. The coupon for the free car wash is a nice touch as well. The inside is clean, small, but clean. Bathrooms available and coffee. There are also a million coupons available for this place and it makes it even more affordable. Spend five seconds before going in to get one of the many coupons available before checking it out. Definitely go out of my way to come here for oil changes.

Service sucks! They just had a job of all four breaks and…read morethey messed it up.... not only did they LEAVE OUT PARTS but they didnt even put my breaks on the right way!!!! I had to go to a different shop to get it fixed right. Jiffy lube is a dying business and honestly the mechanics sucks! Im usually really good about reviews but honestly ill never go back to jiffy lube for my business again. I'll go and recommend going to WESTSIDE TIRE AND AUTO SHOP (GOODYEAR) This was done at West Springfield jiffy lube.