1. City Tire - Wilbraham

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Wilbraham, MA

City Tire - Wilbraham

4.6 (5 reviews)
Closed • 7:30 am - 5:00 pm

Get pricing & availability

Response time

9 hours

Response rate

50%

Services - City Tire - Wilbraham

Tire balancing

Tire repair

Tire retreading

City Tire - Wilbraham Photos

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Pep Boys - Damage

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I really like Pepboys for their selection. I've never had service done there, and have only bought…read moreparts. Staff is usually friendly, but sometimes seem miserable. It really is a car guys dream store. I could hang out in here all day looking for projects to get myself in trouble with. Tons of accessories and performance parts. I recently had service there to replace my busted radiator. They got me in quick. Communication needs more work on their side. After waiting awhile I had to go up and ask what they found wrong. They said I needed a new radiator. Total price of like $460. They charged for a couple hours of labor based on what computer said. I know from researching, it was only like an hour long job. I guess that's what you get for paying by the job, and not the actual time it took.

I purchased a set of tires and a lifetime alignment package from Pep Boys several years ago, back…read morewhen they still offered that service. Although I have since purchased new tires elsewhere, Pep Boys continues to honor my lifetime alignments. Unfortunately, my experience with the Boston Road location in Springfield has been extremely frustrating. Time after time, I have scheduled appointments only to find that they are not honored. I've reached the point where I call before leaving home because there is often an issue--either the alignment technician isn't available or the shop is too busy, despite the fact that I have a scheduled appointment. This location appears to be very disorganized and lacks proper communication and scheduling practices. Customers should not have to repeatedly confirm whether an appointment will actually be kept. Based on my repeated experiences, I would not recommend the Boston Road Pep Boys location. There are plenty of other automotive service providers that are more reliable and respectful of their customers' time. -Mike D.

Eastfield Tire And Auto Service - Tube TV with antenna and giant remote. Who got that?

Eastfield Tire And Auto Service

(5 reviews)

I went to this service center for an inspection sticker and regret it. I went in and the service…read morewas fast but I was failed. The tech told me I had a broken control arm and one of my tail lights was not red. Ok not a biggie, went to my dealership and had it fixed and given a once over for other things as it is a 10yr old car. I had a broken tie rod not control arm and the tail light was red just not as deep a red as the other side. I changed the bulb and went back to get reinspected. I was failed again. 'The front end is still loose' is what I was told. I told the tech, same one who had inspected it before, that he had said the control arm was broken not the front end was loose. I told him I had been to the dealership who sold me the car and serviced it the whole time I have owned it and had a tie rod replaced, the control arms were fine (I had them looked at three months before and bushings replaced) and the light was red. He said to me "The dealership does not know what they are doing." My boyfriend, unbenounced to me, had issues with them for inspection before. They told him he needed new tires when his were almost brand new. I would not trust these fools to work on or inspect a car headed to the scrap heap. They are looking to take advantage of people getting inspections and needing work or in my case not needing work. It is dispicable and I am registering a complaint with BBB and the MassDOT.

I go here for all my service needs. The team always does there best to get it in and out and the…read morework done correctly! I highly recommend seeing Jay, Chris, Jim, or Dave. Under new management. Give them a try!

City Tire - Wilbraham - tires - Updated November 2026

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