You can't go wrong with Lia Toyota of Wilbraham! It's truly the best dealership in Western…read moreMassachusetts. With a fantastic selection of both new and used vehicles and an excellent sales team, there's no need to look anywhere else. We visited three other dealerships before deciding on Lia Toyota of Wilbraham, and unlike our previous experiences, they prioritize a customer-first approach. Our sales representative, Sharif Bilodeau, provided us with five-star service and was incredibly patient, especially since we were a bit overwhelmed by our unexpected car replacement purchase. He even worked with the finance team--shout out to Richard Greenaway!--to secure a better car loan rate than what we had from our bank. If you're searching for a sales rep who will go above and beyond to meet (and exceed) your expectations without being pushy or trying to upsell, I highly recommend asking for Sharif. You won't regret it! Thank you, Lia Toyota of Wilbraham. We look forward to our next car purchase!

WOW. I sincerely wish I had read these reviews before I bought my used Prius from Lia 2 weeks ago…read more 100% instant and total buyer's remorse, and I get a consistent vibe from reading through these reviews. I had a 2021 Prius AMD LE that was the perfect car for my needs, and it got totalled in January with 127k miles on it. I just wanted as near as I could get to an identical replacement. Lia listed a 2022 - same car, same color, same trim with 97k miles. It was listed at what I thought was a decent price considering the mileage. It was listed as 'Clean Carfax - no accidents reported'. A quick walkaround on a snowy day and there was nothing that stood out beyond normal highway chips and scratches. All good. I gacve a deposit. Before I even got out the door, I had a sales manager sit down and explain that it was the last day of the month, and she was a couple of sales short of making their quota - they were going to miss out on their monthly bonus. It would really mean a lot to her if I'd just sign the paperwork right there and finalize the sale. I told here I needed a day and wasn't going to rush this. I'd be back tomorrow. 2 hours later, I get a call from another sales person asking if I would interrupt my dinner with my elderly parents to get these e-docs signed within the next 15 minutes before they closed for the day. I did not. I went to the dealership the next day to take care of it. After I picked the car up, I noticed that there was a repair to the driver's door. Not even a very good one. It's noticeable when the light is right, and easy to miss if it's cloudy or wet. I called the sales rep (Shawn) to say how unhappy I was about this - I didn't know I was buying a damaged car. His response was 'Oh, I thought you saw that. There's really nothing we can do now.' Seriously? My old car would average 52~ MPG. It would range from 50-56, depending on conditions. I had said this was the single biggest factor in my wanting this car, as I drive ~1200 miles / week. The new car has been averaging 42 MPG. Quick math.... that's an extra tank of gas for me every week, which adds +$100/month to the cost of this car. Within a week, my tire pressure sensor light went on, and I stopped to put air in. When bent down, I noticed that all of the body panel clips in the wheel well were broken. On both sides in the front. Then, as I'm walking around the car looking carefully, I realize that the whole front bumper has been painted. A close match, but not right. Clearly masked under the edges of the wheel well. It's rained a lot in the past week. Every time it does, all the windows fog up inside. Makes me think there's something up with the door seals. I'm super-frustrated at this point, as the only reason I went to a dealer in the first place was that my last purchase experience when I bought the 2021 vehicle (at McGee Toyota in Putnam) was AMAZINGLY good. I simply wanted a similar experience, and Lia is right between home and work. So anyway, I buy the CarFAX report, and see 2 accidents listed. One to the driver's side, and one to the rear end. So, aside from what I know about, apparently, there's more that I haven't even found yet. Awesome. Like I said.... all I wanted was a hassle-free experience and a decent solid car. This has been a nightmare. Caveat emptor, for sure. My mistake. I feel like an idiot for trusting them. I did see that several other people had bad experiences, and I saw Riley Campbell's (General Manager) direct extension listed here. I left him a voicemail first thing this morning asking to get back to me, and I called twice back and asked for him before posting this. I've not received a call back, and he was unavailable both times I called the desk. I expect zero resolution, but posting in hopes of helping someone else avoid a similar fate.

Stop by to the AutoZone to make a return the customers were very very rude in the 10 minutes I…read morestayed there to get my return done the manager was very efficient very polite and that his job very well, he did his best and stayed calm under the rude comments of customers Jose C. is a very good manager.

Needed a new battery and the staff here was very good. Rick who changed my battery was wonderful!…read moreThank you to him!

The heating oil prices are always the highest. I don't…read morerecommend this company. I called because it shows good reviews, their price are one of the highest.

Been with them since owning my house and never had any…read moreproblems with their service and very accommodating staff esp Tammy the owner ; Lisa and the guys who regularly do house calls for annual maintenance. It's a small local business- very reliable and with reasonable rates.

I absolutely love this place. I do not know much about my car or cars in general, and the people…read morethat work at cap are very helpful and they don't take advantage. There is one employee, Damian, who is the best, most helpful, most knowledgable and friendly customer service associate I have ever met. He genuinely wanted to help me all 3 times I've been in. First I needed a new gas tank cover and he sold me one, not really aware I didn't know very much about cars. It was the wrong size, so I was in a few days later, and to my luck, Damian was there. He remembered selling me the gas cap and asked me some questions about my car that I couldn't really answer, so we went outside to look at my car. Immediately he knew what size gas cap I needed, and it was very cheap, and he was super nice! My latest visit to cap was to get some refrigerant. Upon walking in, I saw Damian, and he helped me figure out just what I needed. We went out to my car and he had a nozzle and all the supplies, so he went right to work. He did a great job, my air conditioner went from not working at all to blowing nice cold air for our road trip to Florida! I will always go to cap when I need a quick fix with my car! They are very trustworthy, and not to mention affordable!

All I can say about all Faze is that they are outstanding. I've been having problems with my front…read moreend for sometime and I decided to take it to All Faze for the first time. The car is running almost like when it was new really really do appreciate Yo and her crew. very satisfied with their work.

Exceptional service , staff very friendly My car is running…read moreg very good and I also recommended my family and friends Local Mom and Pop business that knows how to treat people with respect

I had tires sent here by Tire Rack, so City Tire could install them for me. The work was done…read morerelatively quickly, perhaps because it was a relatively slow hour for business midweek. There were some recent magazines in a rack plus a tv was on for entertainment. There are only 4 chairs though. I gave 4 stars instead of 5 because I asked the manager to tell the tech to fill all 4 tires to 42 psi. I left and found the front tires were at 36 psi and the rear tires were at 34.

This place is great! Jeff is super knowledgeable and helpful. They are fairly priced and have great…read morecustomer service. I have been going here for years, and now drive from CT to MA because I know I can trust them to give me a fair price and assessment of any issues on my car. Went here after Spartan down the road tried to rip me off (4 new tires, 4 new brakes, 4 new axels) and they did the minor repairs that were actually needed. Thank you!!

Convenient locations, excellent service; prompt and knowledgeable, reasonable pricing on auto…read moreparts.