Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

The only guy I'll trust to work on my vehicle, he is honest and goes above and beyond. I always…read morefeel assured I'm getting quality work and a fair and honest price. I highly recommend trusting your auto care needs to Joe.

Finally found an honest and thorough mechanic. It's been years looking for a shop that treats…read morecustomers with so much care and attention. I brought my Mother over and Joe was like family. I absolutely recommend this place.

Been taking my car to ARC guys for years but never has it been more helpful then this past year…read morewhen my Subaru cross the hundred thousand mile mark. If you haven't gone to ARC before and you need to know these guys are old school and will do whatever they can to patch your car together on a budget while educating customers on what you need to do for maintenance to make it last as long as possible. My mechanic John probably doesn't want to it advertised because I get the feeling he doesn't really LOVE fussing with my car these days but I have to say it anyway...Today he put some space-age material on my ancient exhaust and got it to pass inspection when we never thought it would. They bought me another year in this old car. Thanks guys!!

As of right now, this place has five stars and nine reviews, an extremely high score. That's the…read morereason I drove forty minutes out of my way to get my car fixed here. I'm about to put a ding in that score. I went here over my usual guy because I'm a layman and thought maybe brakes required a special skillset. I wanted to get it done right. I brought it in and was told the brake pads- or whatever- are worn down and are pretty much just metal on metal, in the front wheels. The rear brakes aren't great but I could put those off for now. I was told it would cost $550, and that that would mostly be in parts. I grimaced and took the hit. A week later, my brakes aren't working so well. Something about air in the line, everyone tells me, because the pedal depresses almost entirely to the floor before I get any braking traction. I call the shop and describe it. The guy tells me that doesn't sound like air in the line at all, it sounds like the... something, I forget, and it'll need replacing and lots of work. At this point I start to see what's going on here. I say "I'll think about it" and hang up. I brought the car to my usual guy. He says Arc Garage did a crap job and didn't reconnect the hoses correctly and sprayed (something) on the (something), which I was made to believe was a bad move. He asked what they charged and I told him, and he said "Oh, you got ripped off so bad. Oh wow. That was a $200 job." He then told me the fix he'd just done was $50 and to come and get it. I won't be making this mistake again. Also, what the hell Yelp, please don't lead me astray like that.

This place is the best. They're kind, commutative, efficient and affordable. We have used them for…read moreoil changes, inspection stickers to tire replacement and brake jobs.

To start my grandmother called around for a service on her car which she received no problem with…read moresome news that her rear brake pads had about 20% of their life left.Mind you nothing else was reported. She ends up going back after the brake pads were replaced and left with a 1300$ dollar bill!! How is it that a old lady that drives 100 miles a month now needs 4 new rotors new calipers and pads all now? She drove maybe 50 miles since she was told she had 20% LIFE LEFT ON HER PADS... Terrible Diag Never come to this place unless you enjoy getting ripped off.

They didn't have the service I need (motorcycle inspection), but staff answering the phone is very…read moreknowledgeable and friendly to help point in the right direction. Will definitely be returning when my car needs work instead!

Good samaritans,! A low tire pressure light 15 miles from home is no fun. Courteous and quick…read morecheck; down a few pounds per square inch. Tire pressure restored. Back on rhe road. Leaves a favirable impression. A clean and calm shop. Wouldn't hesitate to return.

oh my gosh, Jeremy spoke to me 2 wks ago, said to come in last wk, Jeff greeted me, my problem was…read moremy A/C . i had a feeling there was a problem, they checked it, sure enough, yes, i was out of Freezone,,, my goodness they did my A/C and i asked if they could do my oil change. No problem they said... i was treated like a queen.. they did it all, i told my partner, she is going to get her muffler repaired. These people are really Honest, quick to repair, and so nice to speak to.... my A/c is working properly now... thanks to Westover Auto Repair !!! thank you Jeff / and Jeremy ... i absotely will return!!! Your service is so appreciated!!! L. Gray!

Oh my gosh they are wonderful! I saw the 2 weeks ago. We had a very warm day, I decided to put my…read morea/c on it was blowing tepid air( lukewarm) not good!!! So I went to see them by a recommendation someone gave me. Yes they ARE VERY Good!! Got my a/c repaired, got my filter and oil changed! Great people, polite, friendly, and honest! Explained each step of what they were doing with my a/c repaired!!! Appreciated this very much thanks to both of you!!!!

I would like to make everybody aware of the horrible experience I had with Burke they serviced my…read morebrakes for a Recall I ha no issues going in to the dealer but now my truck has ABS issues. They will not fix it and want to charge me for a problem they caused. they left me with an unusable vehicle.

From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.