I purchased tires back in the first half of 2025 from City Tire in Springfield, MA, and at the…read moretime, was certain that I had added road hazard coverage.. much to my embarrassment - I did not as I found out when faced with a flat that was in dire need of repair. City Tire took care of it regardless.. This is the kind of service that builds customer loyalty. While I've already recommended them to others - this kind of over the top service makes that all more real. And yes, next time I will make sure that the road hazard is on the invoice.

Beware of the upsell. I came in for an alignment today and was told that two of my ball joints were…read moredisastrously dysfunctional, and that they could not complete an alignment with the car in such a condition. Furthermore I was at risk of an imminent accident and failing inspection. Was given a quote of over $600 to fix. I decided to go get a second opinion. The Ball joints are fine, it turns out, and a successful alignment was completed elsewhere.

The mechanic told he was busy last week but he would me the following in Wednesday. He never did…read more Wednesday evening I left him a respectful message. I called the next day, during business hours, and he did not answer the phone. He must have screened my call. Never called back. He could have told me during the first call that he did not want to work on my 1999 Honda CRV. Why would someone act like that. I have always been very polite and to this guy.

We had an issue with our 2011 Subaru forester from overheating, a burning oil smell after driving…read moreit, constant refilling of the oil, then the car started to over heat. Turns out that Jeff from ARI Automotive was available to look at it. The engine was diagnosed with the head gaskets needing to be replaced. I was very happy with Jeffs' approach as how to fix it. Very knowledgeable master mechanic. He took on the project and now our car has basically a rebuilt engine and we are very happy with the work provided by ARI automotive. I heard from my car guy friends and they also would have him work on their vehicles! From trust and mind set he's the man for the job. Thank you so much for working on our car. Marc Bisson

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

I went in not having any idea what was wrong with my car besides the fact that I was feeling some…read morevibration in the steering. He did a full work up and told me everything he found and didn't find. He charged a fair price in the process.

I love Tebaldi's. They are the only mechanics who I trust to give me an honest opinion when either…read moreof my vehicles needs work of any kind. They never try to oversell us, we get our cars back quickly and their prices are great. I regularly refer them to all of my friends.

Jeff at Walt's does fantastic work and is just a nice guy. He kept me in the loop on what problems…read morehe found--no surprises whatsoever when it came time to pay. Before doing the work, Jeff broke down what the approximate cost of the part and labor would be, which was much more reasonable than anywhere else. He also did the work much faster than I was anticipating (I had dropped the car off without an appointment and there were a few jobs to be done before getting to mine). Having gone to other shops that left me feeling totally ripped off, I can say as long as I live around here, it's Walt's and Jeff for me.

Jeff at Walt's is the best! He is super dedicated, detail oriented, and considers his customers…read more He's been in the mechanic industry over 30 years, the knowledge he carries with him is astonishing. From break jobs to motor jobs, older vehicles to newer vehicles, no job too small no job too big (with discretion). Give him a call for your next vehicle service (413)-831-6357

Mark and Eric fixed a fuel delivery problem on my diesel motorhome that the largest truck repair…read moreshop in Springfield couldn't resolve. And they fixed it at exactly the quoted price. I can't say enough about their commitment to get the job done right and honesty in our dealings. They've earned my business for any repair and maintenance work on this unit I need in the future. Jim R., Ludlow, Ma.

After replacing the center carrier bearing in my 98 Nissan Pathfinder, the vehicle would vibrate…read moreexcessively when exceeding 20 miles per hour. A friend recommended I call ABM Transmission in Chicopee and I am so glad I did! I had the good fortune of speaking with Mark, a fellow Marine, and he suggested I stop by in an hour. Upon arrival, Mark, personally inspected the driveshaft and then immediately took the vehicle out for a road test. Consequently, I was informed of what my options were. I greatly appreciate the expert "Can Do!" assistance provided by ABM Transmission. Many thanks to Mark and his highly motivating team of Coco and Angel for their outstanding professionalism, courtesy and prompt support. ABM is Highly Recommended! Paul USMC (Ret)

From -2 to +100 -- Mascaro's Towing is a LIFESAVER!…read more I don't even know where to begin--my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child's school, unsure how I was going to get it home. I felt completely overwhelmed... until I found Mascaro's Towing Service Station. Let me tell you--this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer--they treated me like a human being having a rough day. The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no--they delivered amazing service without taking advantage of my situation. If I could give 10 stars, I would. Actually--make it 100! They towed more than just my car... they towed away my stress, my anxiety, and my bad mood. I'm so grateful I found them. Thank you, Mascaro's--you truly saved the day. If you need a tow, stop scrolling and CALL THEM!!! You won't regret it! shout out to Ronny and the gentleman who dropped off my car. I regret not getting his name. God bless you.

Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) for rescuing me…read moreon Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. Thank you.

This place was easy to deal with. I needed a tire replacement, and after two other shops fell short…read morewith crap replacement and lame service, I discovered this shop. Prompt, friendly service, delivered with a smile. The owner is great guy, and is under new ownership. Recommend this place for reasonable prices, and felt like my vehicle was in good care. A+ transaction.

Under new ownership. Had a flat tire on my way to Maine with Tesla Model Y. Maxoni pulled the nail…read moreand patched it up in 10 minutes. Awesome guy and vacation saver. Super nice guy too!