You can always count on Northampton Tire to keep your vehicles running. They'll give you a fair…read moreestimate before performing any repair. Their auto technicians are top notch. The service desk is courteous and very knowledgeable. You will always get a reasonable price on your automotive needs.

I've been coming here for years. Always a good experience here. They never try to sell you a…read moreservice you don't need. It's easy to make an appointment. They'll often squeeze you in, if they can. Russ, at the front desk, is always nice and helpful. Even though I live over an hour away now, I still try to get my car serviced here.

Great experience, I'll be coming back for sure. They got me in the next day to look at my car and…read moreeven fixed it before I had to go to work (not that I was relying on that, but it was a great surprise). Everyone who works here was nice and helpful, even appreciated the other customers that were waiting. Great vibe, definitely bring your car here. Also very fair pricing!!

I brought in my car for repairs, and I was concerned that the damage done would be astronomical…read more I'm grateful to say that the experts and staff at College Street Motors are an experienced and wise team, because my fears delayed me from getting the new tires I needed. I had driven on a flat, and if you're unaware, this can rapidly degrade the quality of your drive. You can wear a CB joint, your axel, or your rotor, if I recall, and too much wear on these can do immense damage to your car's future. I had replaced two of my tires and still felt a wobble. How could it be the tires, I thought? This is why College Street Motors' experience comes into play. The car might as well be a multi-piece orchestra, with brake drums, piston percussion, and wheel woodwinds. I don't intend to go over the top with this metaphor, because it sounds like a bunch of noise and shaking for me. The mechanic left me a very detailed note, describing how there was nothing more discernible than the loud noise coming from the tires I had yet to replace. No wobbling due to damage to other parts of the car. Plus, I believe they warranty their work, maybe I'm just thinking of my AAA membership. After my tires were replaced, I was relieved at how right they were. As internal combustion engine drivetrain cars are complex, so are electrical cars in their own way. It's a world I have yet to get into, or may never dig deep enough to really gain a foothold of experience. Luckily, there're mechanics just down the street for me that took only a bit of time to diagnose the problem, find a tire match for the ones I had just gotten new, and then both install and balance. I bet their experience pays dividends to other customers, too, who are hoping to make sense of a new problem with little labor and diagnostics. Thank you all, even the pickup with your front desk team was pleasant.

This place is the best. They're kind, commutative, efficient and affordable. We have used them for…read moreoil changes, inspection stickers to tire replacement and brake jobs.

To start my grandmother called around for a service on her car which she received no problem with…read moresome news that her rear brake pads had about 20% of their life left.Mind you nothing else was reported. She ends up going back after the brake pads were replaced and left with a 1300$ dollar bill!! How is it that a old lady that drives 100 miles a month now needs 4 new rotors new calipers and pads all now? She drove maybe 50 miles since she was told she had 20% LIFE LEFT ON HER PADS... Terrible Diag Never come to this place unless you enjoy getting ripped off.

I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

Relatively fast, completely thorough, and very professional. It is always an all-around great…read moreexperience!

I can't say enough good things about Andy and his crew. My family has been taking our cars there…read morefor years and they are always straightforward--telling us when they can fix something and when we need to go elsewhere. They are honest too. When I brought my car in for a recent A/C leak into my front passenger floorboard caused by clogged tubing, they fixed it and didn't charge me. Andy told me that he didn't want to nickel and dime me for an easy fix. They are fast and trustworthy. Highly recommend.

After getting a flat tire and being quoted almost $550 at another shop in the area I called Holyoke…read moreTire and was able to get an appointment the next day. They patched the tire that the other place said was unpatchable (& it's held!) saving me $525! They were friendly, professional, & quick. Would highly recommend this shop!

These people are honest... they diagnose the problem and fix it in a reasonable amount of time for…read morea fair price. I have been going to this place for MANY years, because like so many other lines of work, when you find an honest one stick with them.

THE BEST, SIMPLY STATED, THE VERY BEST! Bought a 2002 Saturn Vue, needed some work, brought it…read moreto my second mechanic, as I had fired the first over other issues. My back-up mechanic, as I needed an state inspection sticker was "Garv's" in Holyoke. After over a week, I was charged over $1800 for two front exhaust pipes, and a catalytic converter. Another $450 bucks for new plugs and an oil change. Got the vehicle back WITHOUT a new muffler, no sticker, and a terrible misfire. Brought it to my local "Monroe", ... after discussion they stated the 'cat' was placed wrong, due to the seams running vertical instead of horizontal. Another 430 for the muffler install. Due the math, I only paid $1150 for this vehicle. Brought it to "E&G" for diagnostic, ... within a day they found the problem, bad coils, one rusted and split, the other also split. What did "Garvulenski's" miss, ... the OBVIOUS! "E&G" found the problem along with a few others, supplied a full report WITH PHOTOS to my home computer for review. The repairs were done for under 1800 bucks, my Saturn runs like new. So what did I get from "Garv's", a headache. I'm now sold on E&G for ALL of my future needs. Brian even set upa ride to get me back home after the drop off of my vehicle. Friendly people, professional, communicate with updates, and entertaining to boot. Great wait station too, clean, warm, why go anywhere else? I'm convinced, and should have gone there first! Try them out, you won't walk away disappointed. Paul E. St. Pierre Chicopee, Mass 03/24/2021

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

I've been coming to Rucki & Son Tire for over a decade and have always had a great experience. I…read morecame in because one tire was leaking and couldn't be repaired or plugged. He advised me on replacing all four tires, and there was no pressure to do it. He took the time to show me and explain why, which I really appreciated. Now I know what to check for. They are extremely knowledgeable and always willing to educate you so you understand your tire options and what your vehicle actually needs. Their prices are very reasonable, the service is fast, and the work is done right. I'm so thankful places like this still exist. This is a down-to-earth, hardworking local tire shop that truly cares about its customers. Honest service, fair pricing, and people you can trust. Highly recommend.

Went in for new tires. Service was quick, and didn't leave me with tire sensor issues like other…read moreplaces have. Employees were knowledgeable, and honest.